Product Care and Warranty

Transcription

1 2016 Makers of Fine Furniture PO BOX 6842 Wetherill Park NSW 2164 Australia T (61) F (61) Product Care and Warranty Please retain this Care Book for future reference V201603

2 The Denai Story Denai is a 100% Australian owned lounge manufacturing company located in western Sydney. Denai has been manufacturing quality lounge furniture for the Australian market for over 20 years at this location. The focus at Denai is on quality while our emphasis is value for money. The componentry used in these lounges is sourced globally with our reputation and your satisfaction at the forefront of our selection process. OUR LEATHER In the manufacturing of the complete Denai product range only 100% top grain cowhide leather is used on the finished product, no split leather is used. Furthermore the leather has passed the European standards test for color fastness and rub testing for durability as well as the leather test as recommended by quality furniture retailers. The current leather range has two qualities and 50 colors available. OUR RANGE Our product range includes motion, function, contemporary and prestige categories. One outstanding feature of the collection for our customer is the ability to adapt ranges to fulfill your needs. Each lounge is custom made to your selected color and combination and it is unique to you. QUALITY CONTROL Believing in the delivery of quality is the culture of our organization; elaborate steps are undertaken at each and every stage of the manufacturing process to deliver an end product which is as perfect as it can be. Quality Control starts with the receipt of all raw materials whether it is timber, foam, steel, fibre, fabric or leather and continues till the end with packing and dispatch. OUR SERVICE Whether you buy a relaxing recliner, a contemporary settee, or a traditional comfy sofa, we will ensure that you receive a quality product. Should your product need servicing for any reason, our nation wide service team is there to ensure your satisfaction. We are dedicated to the complete process of manufacture to the needs of our customers and while we are constantly striving to become the best manufacturer of quality furniture at a realistic price to the local market we will always have a global vision. We are convinced our dedication will result in your satisfaction for many years to come. CONTENTS Understand Your New Lounge Good Looks Need To Be Maintained What to Expect With Use Beauty of Genuine Leather Frame Construction Unique Suspension System Multiple Cushioning Combinations About Reclining Mechanisms About Electric Recliner About Lift Chair About Sofa Bed Mechanisms Upholstery Material Selection Care Tips-Leather Care Tips-Fabric Some Do s and Don ts Assembly Instructions For Fixing Back on Recliner Assembly Instructions For Feet Where Applicable Assembly Instructions For Modular Warranty Period and Terms

3 Be careful when cutting open the carton and make sure not to insert the knife too deeply as your custom made lounge is inside the box, close to the surface in some areas. Cables on all electric motion pieces Cables are not to be put under the recliner near the mechanisms. When a cable is put under the mechanism it can be caught up in the movement of the mechanism causing the action of the mechanism to sever the cable. This can in turn cause the recliner motor to short out. These issues are not covered under the Denai warranty. Good Looks Need To Be Maintained Before modeling After modeling Understand Your New Lounge We want to make sure your lounge gets to you in the best possible condition and so we package it well to protect it on its journey to your home. During the journey, a few crush marks may appear on your lounge but please do not be alarmed, these will naturally work their way out over a few weeks. Your cushions may appear to feel firmer than those you sat on in the showroom, but please be aware your seat foam will soften with use. It helps, especially when you first get your lounge, to remember to use all seating equally to soften all seat cushions evenly. If your lounge is a loose cushion or feather filled lounge, to keep their shape and comfort level you should fluff them regularly, much like your bed s pillows. This is to help maintain your lounge s appearance and comfort level. Step 1 Beat the backrest cushions and smooth from middle to both ends; Step 2 Beat the armrests and stretch out the covering from middle to the two sides; If you have pets, please be careful with them around your new lounge. Pets can damage your lounge through chew marks, claws and oil residue from their fur all of which are not covered within our warranty terms. Step 3 Smooth the folds at the centre of the seats as shown in the pictures

4 What To Expect With Use During the first few months of the life of Polyurethane foam, the foam tends to get softer and then stabilizes. This is quite normal. The pressure applied on the foam breaks the struts that make Polyurethane. This breaking of the struts results in a slight softening effect. For the reasons mentioned above, it is quite normal for two pieces purchased at the same time to give a different feel. This property will disappear after a few months of even and proper use. Creases may be observed after the use. These creases are normal and depend on the settling of leather and material. Softening of foam should be expected as a result of normal use and is not to be confused with loss of resilience. It s fun to always grab the same comfy spot on the sofa and let s face it we all have the spot we love. However maybe you should give a little thought to how you sit and use your sofa as in time this may affect its look and may even affect your warranty. All seating foams are designed to absorb the seated weigh loads in the centre of the cushion, sitting or laying on the edges and sides of the cushion can cause the breakdown of the foams causing them to flatten and lose their density, firmness and form. Natural settlement at the point most used will prevail and repeated or continual pressure put on these areas of your seating cushions can cause uneven settlement which is not covered under your seating warranty. Sofas that have soft fill or feather based cushions require regular shaping (e.g. plumping cushions) to maintain optimal look and appearance. Beauty of Genuine Leather Every leather sofa, recliner or ottoman we build is crafted in high quality leather. Soft, supple and highly durable, leather is a versatile and universally popular upholstery cover for furniture. Leather has a natural strength and an extraordinary ability to improve with age Genuine leathers breathe and feel cool in summer and warm during winter. Upholstery leather is made from animal skins, which are a by-product of the beef-cattle industry and offer a time-proven, sustainable solution for upholstering quality furniture. The hides are made ready for upholstery by tanning, which is a series of treatments that soften, pigment, beautify and protect the hides. Your Denai lounge features unique and hand made signatures that individually personalise every design. Just as no two fingerprints are alike, each piece of leather is distinctive in its markings. These markings add beauty to the leather and serve as proof of its authenticity. Leather is a natural material, so every hide has unique characteristics; and as our furniture is made from many hides, the leather may show slight colour and grain variation - this is only natural. Age adds character and reflects how the leather furniture has been used during its lifetime. Over the years, leather adapts itself to the user and develops a personalised and individual look. With regular use, as the leather fibres relax, we expect that comfort creases may form in the areas that receive the most body contact, such as seat and back cushions. All these signs serve as more evidence of the leather's authenticity and should be no cause for concern. Corrected Grain Leather Corrected Grain leather uses the strong top-grain layer from quality cattle hide, but these cattle hides may have shown excessive marks, scars, insect bites, nicks etc. To be used for selected Denai upholstery, the impact of these irregularities needs to be reduced; usually by lightly buffing (sanding and filling) the hides damaged top-grain surface. A uniform grain pattern is then embossed into the leather, to restore an overall 'even grain' look. Our Corrected Grain leathers are both strongly and carefully finished, to enhance their look and wear and provide excellent value for money as day-to-day leather furniture covers, perfect for families

5 Most common characteristics in genuine leathers. Vein Lines Horn Butts, Scrapes & Healed Scars Fat Wrinkles Skin Blemishes Scars, wrinkles and folds all contribute to the natural beauty of top grain leathers and do not affect the performance or longevity of the leather. The appearance of these characteristics varies from minimal to prominent, depending on the hide selection and processing. Unique Suspension System Spring steel is used in the fabrication of the seat suspension system. This steel is pretensioned, cut at precise length and then Zig-zag Spring mounted between two steel attachments. With continuous efforts in research and development, our designers have Elastic Webbing observed that with the use of the Timber Frame lounge over time, the springs may move causing a cavity formation. This may cause seat cushions to sag or not give even support. To eliminate this problem, our design team has come up with the idea of cross strengthening the Zig-zag spring suspension system that gives lasting comfort. Colour Variation Frame Construction Grain Variation Multiple Cushioning Combinations Depending upon the design of the lounge, different types of cushioning systems are used. For example, we use combinations of upholstery foam or foam and fibre. With years of our experience in the upholstery trade, we acknowledge the importance of the role played by the seat cushioning. With this in mind, we use only the best quality foam, spring cells and polyester fibre. About Reclining Mechanisms We use only one of the best reclining mechanisms available in the market. Proper use of this mechanism will give you lasting comfort. Lounges and chairs with Covering Zig-zag Spring and Elastic Webbing Multiple Cushioning reclining mechanisms give you the choice of changing the inclination of the back, Timber Frame positioning of the legs and changing of the seating position. It is important to point Elastic Webbing Protective Covering out that where recliners are provided in a lounge it is normal to see gaps as these gaps allow free movement and avoid excessive abrasion. The main body of the frame is made out of timber (exclude the designs with steel frame). Where strength is required, extra thick plywood is used. Assembly is done using customized staples, screws and glue

6 Operating Instructions-RECLINER TO EXTEND FOOTREST Pull lever on the side of the chair. The lever will activate the mechanism and extend the footrest. TO RECLINE With the footrest extended lean back. The back is counter-balanced requiring only minimal body pressure to move smoothly to your desired recline position. TO CLOSE The recline position returns to the upright position by sitting up. When sitting on a recliner you must be aware that the arms are anchored at the base of the recliner and any leaning or sitting sideways across the recliner arms can put pressure on the anchor points and cause buckling of the frame or mechanism. Damage to the frame caused in this nature is not covered under the Denai warranty. WARNING: This chair is suitable for use for persons not exceeding 150kg. The warranty is voided if persons exceeding this weight use the chair. About Electric Recliner Please note: It is always advisable to turn power off at the source when not using the recliner. Operating Instructions-Electric Recliner (General Buttons): TO RETURN FOOTREST Move your body weight forward and press down with your legs until the footrest returns to the closed position. At this position it will be locked closed. B (Retracted) A(Extended) Voids Warranty Step 1 Insert the plug fully into the power outlet; Step 2 Press A button to activate the mechanism and extend the footrest; Step 3 Press B button to return the reclining position and footrest to the closed position. This recliner chair mechanisms warranted for a period of three years from date of purchase by the customer. The trigger is warranted for a period of one year. Liability will not be accepted in the case of incorrect operation or customer abuse of the mechanism. Operating Instructions-Electric Recliner (Touch Buttons): B (Retracted) A (Extended) 09 10

7 Step 1 Insert the plug fully into the power outlet; Step 2 Touch A button to activate the reclining mechanism and extend the footrest; Step 3 Touch B button to return the reclining position and footrest. About Lift Chair Please note: It is always advisable to turn power off at the source when not using the recliner. Operating Instructions-Lift Chair About Sofa bed Mechanisms We use one of the best sofa bed mechanisms that are available. A lounge with sofa bed mechanism gives the flexibility of the lounge to be used in a formal and an informal situation. The sofa bed action allows the lounge to be transformed into a bed which may come handy when extra beds are needed. Careful and proper use of the mechanism will give years of comfort. Following operating instructions may assist in getting the best out of a lounge that has a sofa bed mechanism. Operating Instructions-Sofa bed IMPORTANT OPERATIONAL FEATURES TO ENSURE A LONG LIFE FOR YOUR NEW SOFA SLEEPER TO OPEN NOTE: Before opening remove all shipping and tie down materials. Step 1 Insert the plug fully into the power outlet; Step 2 Press Extended button to activate the mechanism and extend the footrest; STEP 1 Grasp the sleeper at the handle cut-out section and lift the unit up and out of the sofa to the first folded position. STEP 2 Lift up on the front leg tube until it rests on the floor and the bed is fully open. Step 3 Press Retracted button to return to the seating position; Step 4 Continue to press Retracted button to raise the chair to the lift position; Step 5 Press Retracted button to return to the seating position. General Controllers: TO CLOSE Reverse steps 1 and 2. Be sure the front leg tube closes completely against the folded bed. This locks the bed securely in the closed position. NOTE: Disengage headrest before closing. Extended Retracted For Single Motor Lift Chair Extended Extended Retracted Retracted For Dual Motor Lift Chair HEADREST OPERATION To raise: Grasp head tube only. Lift firmly on tube, then release. To lower: Repeat raising procedure

8 Your new sleeper mechanism is designed to provide years of reliable service. To help your sleeper last as long as possible, Please note these suggestions: Please do not use products that are not recommended as they may adversely affect leather surface. For problem solving with stains, please follow instructions that are included with the products in the care kits as recommended by your retailer. Care Tips-Fabric Don t sit on the end of bed. Don t fold with linens or pillows on the mattress. Upholstery material Selection Don t jump on bed. Our experienced buyers with a number of years of experience in upholstery and furniture manufacturing travel to many parts of the globe to select the best quality upholstery material whether it is leather or fabric. Material selection is done not just based upon price but its quality and other merits. When it comes to the selection of leather in particular, a number of factors are considered e.g. elasticity, tear strength and colour fastness. Rigorous testing is also done on the selected fabric range to ensure long lasting usage. Care Tips-Leather Following tips might help to maintain and look after your leather lounge better. There is a number of reputable upholstery leather cleaning kits available. Speak to your retailer about which one is suitable for your product. Try to maintain at least 2 meters between your furniture and your heat sources. Avoid placing your furniture in direct sunlight. All materials will fade over time when placed in direct sunlight. With leather you can remove dust particles from the surface with a soft cleaner (from the care kit) making it ideal for dust sensitive people. Apply protection cream (from the care kit) to the leather surface to help resist staining and prevent overall soiling. Fully clean your furniture with soft cleaner (from the care kit) and protect with leather protection cream (from the care kit) every six months to remove dirt as well as the gradual accumulation of body oils and perspiration. Following tips may help to maintain and look after your fabric lounge better. There is a number of reputable upholstery fabric cleaning kits available. Speak to your retailer about which one is suitable for your product. Try to maintain at least 2 meters between your furniture and your heat sources. Avoid placing your furniture in direct sunlight. All materials will fade over time when placed in direct sunlight. Vacuum regularly using low suction and soft brush accessory. Do not wet with solvent. Do not scrub with stiff brush. Do not clean with hot water extraction machine. Do not shampoo clean. Spot Cleaning Treat spills and stains as soon as possible. Gently remove any soil or mop any liquid from surface of the fabric. Do not saturate the fabric or filling with water or any other cleaning fluids. Some Do s and Don ts Do s Regularly clean the lounge using the care instructions enclosed in this booklet. Please rotate the use of all seats as uneven usage may result in having different hardness. Where possible gently fluff the cushions to help maintain shape. Don ts Please do not sit on the arms or the back cushions because the construction and padding of these parts are not designed to withstand load. Do not drag the lounge over rough surfaces. If the lounge needs to be moved, it should be lifted and not pushed

9 Do not move the lounge by dragging or lifting from the armrests. The stitching is likely to break if these instructions are not followed. Do not expose lounge to direct sunlight. Do not use non-recommended cleaning agents. Assembly Instructions For Feet Where Applicable Your lounge has been manufactured taking painstaking and elaborate steps at each every stage of the manufacturing process. By taking some simple precautions you can extend the life of your lounge and enjoy lasting comfort that it has been designed to give you. These precautions may also avoid any issues with the warranty. Assembly Instructions For Fixing Back On Recliner A Connecting Pieces Step 1 Lift the sofa from the base and turn it so that its back rests on the floor; Step 2 Position the feet in the screw holes and rotate them clockwise as above picture until the feet are mounted firmly; B A B A B Step 3 Return the sofa to an upright Step 1 Step 2 position as shown in the pictures. Align Piece A to Piece B on both sides of the chair; Press the back gently with both hands and ensure that Piece B is fully inserted in Piece A; Assembly Instructions For Modular Instructions for brackets assembly: Step 3 Attach the back cloth to the base by using the velcro strip; OK Step 4 Finished product. Step 1 Align the components; 15 16

10 Instructions for locking clips assembly: A B C D Step 2 Raise piece A and insert into piece B; Step 3 Position the components closely and ensure that they are firmly connected. Step 1 Line up the component parts; Step 2 Raise A and lower piece C into piece D. Instructions for croc lock assembly: Step 1 Rotate the croc lock towards the outside of the sofa; B A B A B A Warranty Period and Terms FRAME 10 YEARS WEBBING AND SPRINGS 10 YEARS FOAM SEAT 5 YEARS RECLINER MECHANISM 3 YEARS ELECTRIC/LIFTCHAIR MOTOR, TRANSFORMER, REMOTE CONTROL 1 YEAR LEATHER 2 YEARS SOFABED MECHANISM 2 YEARS SOFABED MATTRESS 2 YEARS SWIVEL BASE, METAL BASE 2 YEARS HEADREST MECHANISM 2 YEARS FABRIC 1 YEAR (supplier s warranty) RECLINER HANDLE, TRIGGER 1 YEAR WORKMANSHIP 1 YEAR (Stitching, staple, legs, zipper etc.) DACRON, BACK CUSHION FOAM 1 YEAR FEATHER CUSHION 1 YEAR Terms and conditions apply Step 2 Insert piece A into piece B and tighten them to the appropriate position. For more information on warranty, please to service@denai.com.au 17 18

11 Warranty Terms and Conditions Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty set out in these terms and conditions is provided by Jinao International Holding (Australia) Pty Ltd ACN trading as Denai of Unit A 120 Hassall St, Wetherill Park NSW You can contact Denai by telephone on (02) or by at service@denai.com.au or service2@denai.com.au. 1.Except only for rights which the customer has under the Competition and Consumer Act 2010 (Cth) and other applicable laws and which cannot be lawfully excluded, restricted, modified or limited, and the warranties provided to the customer under these warranty terms and conditions, all conditions or warranties are excluded in relation to the goods. 2.Denai warrants that the goods will be free from inherent defects in materials and workmanship for the warranty periods set out on page 18 of this booklet (Warranty Periods). This warranty is in addition to and does not exclude or modify in any way any non-excludable statutory rights the customer may have, including under the Competition and Consumer Act 2010 (Cth). These terms and conditions apply to the extent permitted by law. 3.To the extent permitted by law the warranty specified in clause 2 will only apply where the Denai products are used and cared for in a fit and proper fashion within Denai s specifications as set out in this booklet or as labeled on the product. 4.In order for the customer to be entitled to claim the warranty set out in clause 2, the customer can contact the retailer from whom the goods were purchased as soon as possible after the defect appears in the goods and prior to expiry of the applicable Warranty Period. 5.Denai reserves the right to make good any deemed manufacturing faults before any other action is taken. 6.In the event that Denai approves a warranty claim under clause 2, Denai will repair the goods at its own cost, at no extra charge to the customer, if the goods are readily accessible for inspection and repair. Denai will only replace the goods or provide a refund to the customer if required by law or, in Denai s opinion, the goods are irreparable and the customer gives notice of the fault to the retailer within 3 months of delivery of the goods to the customer (as evidenced by the original retailer purchase invoice). 7.The expense of claiming the warranty will be borne by the customer to the extent that such expenses are not reasonably foreseeable. 8.Denai will cover the cost of transportation from the customer to Denai if the goods in the event that Denai approves a warranty claim under clause 2. Denai will not cover the cost of transportation from the purchaser to Denai or its agents if the warranty claim is not approved or otherwise falls outside the standard warranty conditions. 9.The Warranty Periods set out on page 18 of this booklet commence on the date the goods are delivered to the customer (as evidenced by the original retailer purchase invoice) and are not extended if the goods are repaired or replaced during that warranty period. 10.These warranties are only valid if clear proof of purchase (typically the original retailer purchase invoice) is provided. 11.These goods are intended for domestic or household use only. These warranties will end immediately if the goods become defective as a consequence of misuse, lack of proper care and maintenance or abnormal use. 12.Any faults/damages caused by transporting the goods cannot be deemed as a defect. 13.Goods must be unwrapped and any faults or incorrect deliveries must be reported to retail store of purchase as soon as possible. 14.Subject to the Competition and Consumer Act 2010 (Cth), any claim/s must not exceed the original cost of purchase otherwise the claim/s will not be valid and Denai excludes all liability for indirect and consequential loss or damage arising from or in any way related to the goods

12 15.The goods are hand made products. The size of each individual piece may vary from the sample or any product specifications quoted. For the same reason, the comfort and subjective feel of the goods may vary slightly from product to product. These variations are considered normal and in no way will affect the wear ability of the product. 16.Natural characteristics of the good/s cannot be deemed as a defect (see booklet). Scars, marks and differing pore density and colour are natural characteristics of leather and are not considered defects. Leather may vary in colour and texture from the original sample as it is a natural product. 17.If the customer has obtained authorization from Denai for the replacement or refund of goods, the customer must allow the goods to be collected by Denai within 7 days of the authorization date. If the customer does not enable the goods to be collected by Denai in this time, the customer must arrange delivery of the goods to the retailer or Denai. 18.If, after Denai has inspected the goods, Denai is of the opinion that the goods or alleged defect is not covered by the warranty for whatever reason, the customer will be liable for any labour or transport costs incurred by Denai. 23.The product is suitable for use for persons not exceeding 150kg. The warranty is voided if persons exceeding this weight use the product. 24.Moving mechanisms are not considered as being part of the structural frame and are covered by the separate warranty in this booklet. 25.Colour matching orders are taken on the strict understanding that exact matching cannot be guaranteed to be a precise match due to the variations in the natural products used in the manufacture of these goods. 26.The Denai warranty is not transferable. The Warranty is voided if the product is resold. 27.Spare parts for the goods will be available if the customer makes it known to the retailer by written notice that they will require the spare parts. These spare parts will be supplied at the customer s own cost unless they are, in the reasonable opinion of Denai, required due to a defect in the product that is covered under this warranty that cannot be repaired pursuant to clause No warranty is given for damage to goods caused by spills such as acid, solvents, and dyes or other corrosive materials, ink, paint or body fluids. Newsprint and fabric dye can transfer under some conditions and it is not covered under our warranty. 20.The Warranty is voided if the product is repaired by a contractor not endorsed by Denai. 21.Normal wear and tear cannot be deemed as a defect. Fabrics, leathers, suspension components, cushioning and fillings will show signs of wear and tear with use. Fabrics and leathers will fade and crease. Foam and fillings will soften and form to the shape of the user over time. Depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the customer s expense. 22.Foam is a product that compresses with use. Denai considers this to be normal wear and tear. The comfort of seating is subjective and is very hard to gauge the degree of firmness or softness. Softening of foam should be expected as a result of normal use and is not to be confused with loss of resilience