Guardian Protection Leather Care Program

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1 Guardian Protection Leather Care Program FOOD FOR THOUGHT: While leather is the most durable upholstery used for furniture today and can last for years, proper care, such as frequent cleaning and conditioning, is necessary in order to maintain its long term beauty, suppleness and softness. Guardian s Leather Care Program provides your customer with the best and easiest way to properly care for their leather as well as a peace of mind protection warranty when accidents do happen. This combination can save your customer time and money in lieu of expensive repair or replacement in the event an accidental stain or damage occurs. Keep in mind your customers are buying leather today because its more affordable than ever and the choices of styles and colors are much greater. Your customers can t wait to show off their new leather furniture to neighbors and friends. The bottom line however is that regardless of how affordable the leather is, or the value the customer believes they received, they have two major expectations from their leather purchase: 1. They expect it to last 2. They expect it to look great With the knowledge you have of your leather upholstery and the Guardian Leather Care Program you will be able to ensure each leather customer you have achieves those expectations. The following information will help you gain the confidence necessary to maximize your Guardian Leather Care Program sales. What does a customer receive when they purchase a Guardian Leather Care Program? As you previously learned in training the customer would receive a Home Maintenance Kit that contains an 8oz. Leather Conditioner, 8oz. Leather Cleaner, an Ink and Lipstick Remover and a Warranty Certificate. Who applies the Leather Protector? Leather Conditioner is applied by the store before delivery to the customer. The customer would then apply the maintenance products once in the home. Note: Check your store for additional details on how and when the Leather Protector is applied. 1

2 How often should the products be used? Guardian recommends the Leather Conditioner be applied seasonally to maximize the protection and conditioning. Use the Leather Cleaner as necessary to remove the build-up of airborne dust, dirt, body oils and perspiration. For clarification Seasonally means when the seasons change or every 3-4 months. Isn t the surface of the Leather already protected? It depends on the leather your store sells. Some leathers such as natural or full-aniline leather has little to no surface protection. These leathers are easier to stain. Semi- Aniline and By-Cast leathers do have a protective clear-coat applied that makes it easier to clean and maintain. Your Guardian Leather Care Program is safe for all vinyl, by-cast, full-aniline and semianiline leathers. This program is not intended for use on Nubuck or Suede. Why should a customer use the Leather Protector? The Guardian Leather Conditioner adds an extra layer of protection to the clear-coat finish already applied by the manufacturer. The benefits of this are: When applied, the protector bonds to the surface of the protective topcoat. This additional buffer makes stains from food and beverages less likely to penetrate the topcoat and pigmented layers of the leather. Helps protect against *human body oil, *perspiration and *dust, which are a major threat to the leathers finish. Cleaning leather is much easier once this invisible layer has been applied. The conditioner helps to keep the protective topcoat (usually acrylic or urethane) flexible. Contains UV Inhibitor to help reduce premature *color fading due to exposure from sunlight and other ultra-violet light sources. Contains Anti-Static Ingredient which reduces the static electricity build-up on the leather which helps repel damaging airborne dust particles from settling. It creates a protective barrier between the leather piece and its finish from the harmful/damaging elements of its environment. * These items are not covered under the Guardian leather Care Warranty. 2

3 What about cleaning Leather furniture? Cleaning leather furniture is important to keeping leather maintained and looking its best. But you have to be gentle. Leather is a natural product so its surface contains "pores" to help the leather breathe. Rubbing hard on the leather surface will only push the dirt deeper into the leather making it harder to clean. Leather can also scratch easy so you want to keep the surface free and clear of airborne dirt and dust by routinely vacuuming and using the Guardian Leather Cleaner. Remember it is always better to clean leather upholstery on a regular basis rather than wait until deep cleaning is necessary which can increase the chance of damaging the leather. Other benefits of using Guardian s Leather Cleaner are: Suitable for all leathers: Aniline, Semi-Aniline & Bycast. Gentle water-based formula does not leave a sticky residue. The cleaner is formulated to help maintain the leathers neutral ph level of 6-8 so that the natural proteins in leather don t break down. Contains Anti-Static Ingredient to help repel dust and dirt. Does not alter or affect leather s look or feel. Non toxic, non-allergenic, non-carcinogenic Why is there an Ink and Lipstick Remover in the Guardian Leather Kit? Because ball-point ink stains are so difficult to remove Guardian wanted to provide customers a safe way to remove accidental ink or lipstick marks without damaging the finish or leather. If your customer gets an ink or lipstick stain on their leather upholstery simply follow the instructions on the stick. Not for use on full-aniline leather, nubuck or suede. Always pretest in a hidden area to ensure color does not lift. Most pen and lipstick marks can be easily removed especially if the leather conditioner has been used. Minimizes expensive professional care. If used correctly, the Ink and Lipstick Remover will not remove color or damage the leather. Use the Guardian Leather Cleaner and Conditioner each time you use the Ink and Lipstick Remover. 3

4 Can the customer just use regular store bought products? They certainly can. Remember, however, the Guardian Leather Care products are specifically designed to care for, protect and maintain leather finishes not to mention the 5-year full replacement warranty. Our products also include the special additive package of UV-Inhibitor and Anti-Static Ingredient. And as a reminder, the Leather Care warranty does not cover damages caused by improper cleaning methods or improper cleaning materials. Some additional Leather facts are: Leather is a Natural product whose characteristics change with the seasons. Leather is as vulnerable to the environmental elements as your skin. Leather is not self cleaning. It has to be cleaned and protected to be maintained. Use of the wrong protector or cleaning products such as solvents and alcohol can damage and remove the protective top coat that s designed to protect the leather. Cleaning with household soaps and solutions will leave a sticky residue that actually attracts dust and dirt items that can damage and wear off the protective topcoat. Human oil and grease pose a major threat to all top coated leather. While leather can last 4-1 over fabric it can fade twice as fast as fabric. When the leathers neutral ph level of 6 to 8 is reduced, leather becomes much easier to stain. The acidity in your finger tips alone is as potent as vinegar. Just look at what your touch does to gold and chrome plated items. Look at the collars on leather jackets. 4

5 Glossary Of Terms ANILINE: Colored aniline is a transparent, aggressive dye which dyes the leather completely through. Only three to five percent of raw hides are free enough of defects to be suitable. In aniline dyeing, an extended tumbling process enhances the natural full grain and gives an extra softness. This leather retains the smooth velvet feel of calfskin, but because the hides are larger and there is less waste, it is less expensive. Aniline dyed leather is suitable for all types of upholstery, and greatly enhances the soft, supple look of contemporary style, nubuck, suede, etc. are aniline dyed. Only full aniline, nubuck and suede are exclusively dyed with no finish applied. FULL ANILINE LEATHER: Leather that has been dyed with aniline, a coloring agent which is a natural derivative. These dyes have the ability to completely penetrate the hide with color. However, there is no pigment or finish put on pure aniline dyed leather to correct or hide imperfections. For this reason only the finest leathers are used to ensure excellent condition. Pure aniline dyed leathers have a soft, natural feel. They may also be referred to as naked leather. FULL TOP GRAIN: Unaltered surface of the hide. Semi-aniline leathers may be referred to as full top grain. NUBUCK: Process of raising fibers on grain side of hide to give velvet nap effect by buffing. Nubuck is almost always full aniline. If you are unsure if the leather is a nubuck, simply move your hand across the leather surface to see if the nap moves. PIGMENTED LEATHER: Hides that are aniline dyed, then treated with a heavy pigment and top coating. Most pigmented are buffed, pigmented, and embossed with an artificial grain to improve their appearance. This leather breathes less than the semi-aniline or fully aniline dyed leathers. However, it has a better resistance to soil and light. Pigmented leather represents about 80% of leather sold in the U.S SEMI-ANILINE DYED: Leather that has been dyed with aniline, a coloring agent which is a natural derivative. This is a natural grain leather, and its surface must be of good quality with few natural markings. These hides remain in the aniline dye vats until the color has completely penetrated the skin. As with all natural grain leathers, the pattern and texture will vary across the hide. This is corrected by applying a thin coat of matched-color pigments; hence the term aniline-plus, or semianiline. A clear protective surface coating is then applied. Semi-aniline dyed leathers represent about 15% of leather sold in the U.S. PULL UP LEATHER: Full aniline leather with an oil applied to the surface. The leather goes through a heating process to absorb the oil into the top third of the hide. When you pull up from behind this leather, you are bringing the oil to the surface. SPLIT LEATHER: Layer beneath the top grain which has been split away when the top grain is separated. Devoid of natural grain, it is generally finished as suede. Split grain leather is generally not as durable as top grain due to fiber patterns along which the hide may split apart. SUEDE: The leather split, abraded to a soft napped surface. This is the flesh side of the hide and is almost always full aniline. TANNING: A unique process using the tanning agents which convert perishable leather hides into a stable material. Tanning strips the hide of indigenous color and makes it receptive to color dyes. TOP GRAIN: Hair side of the hide which may be corrected by snuffing. Original grain is usually removed and a grain is embossed into the surface. These are referred to as pigmented leathers. 5

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