Introduction to Buzztime and BEOND.. Page 3. Buzztime Basics: Key Concepts for Success. Page 6. Tablet Playmakers.. Page 9

Transcription

1 Tablet Guide

2 Index of Content Introduction to Buzztime and BEOND.. Page 3 Buzztime Basics: Key Concepts for Success. Page 6 Tablet Playmakers.. Page 9 PlayersPlus Membership and Registration for Your Guests.. Page 14 General Care, Troubleshooting Tips & How to Get Support.. Page 20 NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 2

3 Introduction to Buzztime and BEOND Congratulations on choosing your bar and restaurant s new partner for entertainment, events and marketing with Buzztime and BEOND! We are excited to share our unique philosophy and approach to solving your business challenges through play, just as we have with thousands of hospitality locations like yours across North America and the globe for the past three decades. We see problems solvable through play. We innovate this way, build our products this way, and do business this way. We love it, and so do our players, your customers, who rack up 50 million game episodes with Buzztime every year. That s fun building every half second of every day. Keeping your customers entertained has become our life s work so let s partner together to put play to work for your bar and restaurant! We deliver a truly unique experience that takes your bar and restaurant entertainment, events and marketing to the next level and dramatically impact your business you have the opportunity for your guests to stay longer, spend more and come back more often with Buzztime and BEOND: Proprietary Digital Games Wow your guests with entertainment on demand via our proprietary and arcade games accessed via our Tablet Playmakers and Mobile Playmaker app, designed for the free spending millennial generation and family demographics. Cards Digital No Limit Texas Hold Em and Blackjack for Vegas-style play Arcade 25+ digital games, from first-person shooters to problem solving, perfect for families and especially the kids Trivia One of the world s largest trivia databases with 15 hours of unique social gaming a day, from Countdown to Trendalicious Trivia NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 3

4 Measured Marketing Our built-in Marketing Program creates a new leveraged advancement for your brand. o Digital Signage Turn your TVs into a powerful marketing tool with digital ads that highlight your highest margin menu items, promote events and drive guest revenue o Triggered s BEOND automatically sends s based on your guest s game play, giving them reasons to come back and bring their friends and family o Proven Promotions Promoted event nights drive revenue by attracting existing and new customers with another reason to visit your location, and all Buzztime locations take part in regional and national promotions with great Buzztime prizes and giveaways Fanatical Player Community With 3.5 million players registered in our PlayersPlus member program, 50 million game episodes played a year, and many thousands of followers on Facebook and Twitter, your guests will become fans and fanatics of Buzztime fun at your bar and restaurant! NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 4

5 What can you expect from this training, tips and best practices guide? Let us guide you through the Buzztime basics, how things work, key tasks and the practical tips to succeed with our system: Buzztime Basics: Key Concepts for Success Tablet Playmakers Mobile Playmaker App for Your Guests Phones PlayersPlus Membership and Registration for Your Guests General Care, Troubleshooting Tips and How to Get Support We will also explore our customer portal website, my.buzztime.com, and key marketing tools that you can leverage: my.buzztime.com Customer Portal Tools and Resources o Setting Up Your PowerPage on Buzztime.com o Creating & Scheduling Digital Signage Ads o Creating & Tracking Trivia Competitions with Competition Manager o Take Advantage of Buzztime s Marketing Hub We are here to help! Buzztime s knowledgeable and experienced staff always stands ready to assist you and your team for help and ideas to improve your business. Please do not hesitate to reach out to us! Contact your Account Representative o Your Buzztime Account Executive or Account Director is always a phone call or away You should have been provided with their contact information when you signed up if you need help finding your account representative, please contact our Customer Service team! Contact our Customer Service team o Call our team to get support toll-free at NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 5

6 Buzztime Basics: Key Concepts for Success We have been working with bars and restaurants for more than 30 years. Here are a few best practices our most successful customers have shared with us that they find vital to their success with Buzztime, no matter what type of bar or restaurant they operate. These everyday basic actions and best practices will help you get the most out of Buzztime and BEOND. Keep your Tablet Playmakers charged, clean and ready for action Charge Tablet Playmakers overnight, every night, so they are ready for the next day s play Keep Playmakers clean using a dry towel or alcohol-free wipes for similar tablet and computer device cleaning (make sure they are specifically for electronic devices) If a Playmaker needs repair, call Buzztime s Customer Service team at Keep your Tablet Playmakers visible to guests During installation, our Buzztime installer service provider will work with you to make sure tablets are located where they are visible and accessible to guests Set 5 to 10 tablets out around the bar and tables and be sure to turn them on to display the attract mode screen If guests have to ask for a tablet, you re missing valuable entertainment and sales opportunities! Tune TVs to Buzztime Players should be able to see Buzztime on your TVs without great effort Tune into the appropriate Buzztime channel each morning when you turn on the TVs (trivia or cards*/sports) Make sure that most, if not all, seats have at least one Buzztime screen within view (for many locations, this is about 25% of the TVs) *Cards is not available in all areas NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 6

7 Educate your existing and new staff on Buzztime Keeping your staff informed and trained is a surefire way to make sure your guests play, and your staff will benefit from higher check averages that mean more tips for them! Here are the most important tasks to cover in your training sessions. o How to help patrons get started using the tablets and Mobile Playmaker app to play o Joining our PlayersPlus player member program so they are familiar with the registration process and the benefits for players of tracking scores, chances to win prizes and alerts on future promotions o Downloading the free Mobile Playmaker app to their smartphone so they are familiar with it and can share this option with players o How to care for tablets and their charging station o How to prep your location for Buzztime each day o Have staff play a few rounds to keep them fresh on the games o Make sure Buzztime is included in your overall training program Use your Buzztime ad space Use your Buzztime TVs, tablets and Digital Signage ads to focus on high margin items and get the word out to drive sales o You can create ads on specials, happy hour, ladies night and other events and promotions design ads for anything you want to promote o Upload your own pictures of food, drinks and other designs easily! Make sure that your staff mentions Buzztime to each and every patron Buzztime is a great icebreaker when greeting a table o Take the table s drink order, place a tablet on the table and invite the guests to play while you get their drinks o If you register for PlayersPlus, you can track your scores, receive alerts on Buzztime promotions and events and even WIN prizes! Offer a staff incentive to reward your team for their participation Promote Buzztime in your marketing and social media efforts Place tablet collateral out on the tables and bar to educate guests that Buzztime is available and how to get started having fun! Posters, coasters, table tents and branded promotional items are available on the Buzztime Marketing Hub Mention Buzztime in radio and newspaper ads, on your website, in your Facebook and Twitter channels and whenever you connect with local businesses and community groups NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 7

8 Create and market a trivia competition Log in to my.buzztime.com to create a competition for one or more of your locations o Create a Buzztime Digital Signage ad and flyer for the competition as well as other marketing and promotion materials to get the word out Players can see who won the next day on your PowerPage profile on buzztime.com Create and market an event We have a ton of time-tested, proven promotions ideas that other customers have shared with us here are a few to get you started o Host a Trivia LIVE night o Have your bartender challenge guests to a quick game o Offer discounts to registered PlayersPlus guests who hit certain point thresholds o Partner with a sponsor like a beer distributor on a special game event Your Account Representative can help you to plan a unique, successful event as well there are endless ways to get players pumped up and sharing their stories with friends and family so more guests show up for your next event! NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 8

9 Tablet Playmakers Tablet Playmakers are intuitive, easy-to-use, wireless, touchscreen devices provided to you by Buzztime that allow your location s patrons to register and play Buzztime games directly on the tablet and by interacting with your Buzztime TV screens. Our tablets have a rugged case that allows them to withstand being dropped (by accident only, please). There are also two kickstands accessible on the back of Tablet Playmakers that can be easily extended so the tablet can sit upright by itself on a flat surface. Getting started Press the Touch Here button to get started o This screen, our digital attract mode, is always on when a tablet is powered on and is designed to get a guest s attention and drive them to pick up a tablet, register as a member and start playing o When they need to enter any data or answers on a screen, tablet users are presented with a digital keyboard so they can type their response in using the touch screen NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 9

10 Within the tablet s main lobby screen, players can select Buzztime cards, Buzztime trivia or an arcade of exciting standalone video games by touching an icon on the screen Cards and Trivia games If a player selects a Buzztime game from the tablet s main lobby screen, they will be prompted to log in with their previously established Buzztime PlayersPlus member account details (click Already a Member players can retrieve their password if they forgot it once they enter their address), register for PlayersPlus (click Join) or play as a guest (click No Thanks) NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 10

11 o o Once they have logged in, registered or decided to play as a guest, players are taken to the Buzztime game currently in progress Within a Buzztime game, players use the touch screen to play Card games ask players to call, raise, fold or go all in, just like they were playing with actual cards o Tablets show both a Buzztime game question and allow the player to answer Trivia games ask players to select the right questions within a given timeframe To exit back to the main tablet lobby, players click the Exit Game icon (a symbol of a man running) in the bottom left of the screen where they can select other games to play NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 11

12 Arcade games If a player selects Arcade, they are taken to a lobby where they can choose from a selection of action, strategy and puzzle games o To play an Arcade game, they select a game title by clicking on it to see a preview of the game and then click Play Now. Players follow instructions for the game selected. o Within an Arcade game, players use the touch screen to play, and each game will have different controls and buttons NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 12

13 o o To go back on an Arcade game screen, players click the U turn arrow icon in the bottom left of the screen If they would like to exit back to the Arcade lobby, players click the Home icon in the bottom left of the screen; once in the Arcade lobby, players click Back to return to the main tablet lobby where they can select other games Accessing a player s Buzztime account Registered, logged in players can click the My Account button when it is displayed in the bottom right of the screen to access their points, Badges that they have earned, buddies and friends that they have linked to their account and their history of playing Buzztime games NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 13

14 PlayersPlus Members and Registration for Your Guests PlayersPlus lets your patrons register as Buzztime players to compete against other members across North America for bragging rights, prizes and more. Registering your Buzztime guests is also great for marketing your location and driving repeat visits. Buzztime sends triggered s to registered players on upcoming national and regional promotions, new games and features and special prize opportunities that incentivize them to return to your location. Once registered, Buzztime can also track each time a guest logs in and plays. Your patrons can play Buzztime as a guest without registering, but it is far more fun when they are registered as PlayersPlus members! Benefits and reasons why your guests should join as a Buzztime PlayersPlus Member Participate in contests and promotions to win great prizes! Customize their playing experience: o Pick their own Display Name that shows up on buzztime.com and on the TV screens when they play o Create a personalized avatar on buzztime.com that is displayed online and on the TVs when they play Earn PlayersPlus points every time they play and even more when they beat certain point thresholds in different games o Games played at any Buzztime location will add to the player s total points o Players can track their points at buzztime.com o Points from certain games, like Trivia LIVE, do not count towards PlayersPlus points totals o PlayersPlus points hold no monetary value and are for bragging rights only Earn tons of Badges for getting perfect scores (during special games) that display on buzztime.com and the TVs when they play NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 14

15 PlayersPlus membership registration on a BEOND Tablet Playmaker Pick up a Tablet and touch the Touch Here to get started NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 15

16 Select a multiplayer game to play (or click Log in/join if displayed) Click Join Enter a Date of Birth, and then press Next o Buzztime is required by law to record these details, as we are not allowed to store information on players below certain age limits NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 16

17 o This is a one-time request and should be no big deal to players, but make sure to tell them to put in their correct age or they may not be able to register in our PlayersPlus program Enter a Display Name, and then click Next o Display names are what shows up on the TV screens during games o These are 2 to 6 characters in length and do not have to be unique NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 17

18 Enter a Password, and then click Next o Passwords are used along with usernames to log in to Buzztime s games and website in the future o Passwords are 4 to16 characters long and case sensitive Enter an address, click the box to agree to Buzztime s terms, and then click Done Buzztime sends players occasional s about prizes, promotions and more to get them pumped to play at your location Click the Play button or just start playing The player has now been registered for PlayersPlus! PlayersPlus membership registration on the Buzztime Mobile Playmaker App Download, install and open the Mobile Playmaker app on their iphone or Android smartphone Click Create Account Enter a Username, Password, and Display Name like on other devices o Additionally, only on the Mobile Playmaker, enter a Postal Code or Zip Code o Click Register and log in Select your location from the list of nearby Buzztime bars and restaurants, then start playing the current game The player has now been registered for PlayersPlus! PlayersPlus membership registration on the buzztime.com players site Visit the player website o Follow the links to Join the Buzztime Nation or Sign Me Up for Free o Or just go to directly NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 18

19 Enter a Username, Password, , Display Name and Postal Code, like signing on the Mobile Playmaker o Click the box to agree to the terms of service o Click Create Account Enter a Date of Birth (required for legal reasons), and then click Submit Use the site to find a location from nearby Buzztime bars and restaurants The player has now been registered for PlayersPlus! PlayersPlus profile management on the buzztime.com players site If a player has a question about their account, you can direct them to visit to edit their profile information for a Buzztime PlayersPlus account created on any Buzztime Playmaker, Tablet Playmaker, Mobile Playmaker or on buzztime.com NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 19

20 General Care, Troubleshooting Tips & How to Get Support Here are some important best practices to follow to keep your Tablet Playmakers and Buzztime system running in tip-top shape and if you do run into any issues, we ll show you how to troubleshoot basic things that could happen and how to get help from our team if you need it. Buzztime has got you covered! Tablet Playmaker Charging Our Tablets Playmakers run on rechargeable batteries, so remember that they have to be charged each day. Charge your tablets overnight in the charging stations provided by Buzztime so they are ready for the next day s play. o This is important not only for the battery but also to make sure that your devices receive any software updates that may happen overnight from the Buzztime network o Please note: Make sure that your charging station is plugged in to an electrical socket that has power during off-hours so your tablets can charge overnight To check a tablet s battery power level, remove it from the charging station, touch the screen and look in the lower right hand corner of the screen for the battery icon. The more green the battery icon is, more charged the tablet is! If you see a red x, it is time for the charging station. When you put a tablet in the charging station, make sure the side with the red and green lights is showing. If you see a red light only, the tablet is charging. When the light is green only, the tablet is now fully charged. If no light is illuminated, the tablet is not in the charger correctly. o Tablets can only charge when the metal power panels on tablets and the charging station can make connection or touch each other. Sometimes, these metal panels on the device or within the charging station can get dirty, either from food, wing sauce or just plain old dust when this happens, a tablet will not charge. Make sure to keep these metal power panels on your tablets and charging station clean with a dry cloth and free of any debris for charging that works every time. There is no screensaver mode on the tablets, so if a tablet screen is black and does not respond to touching the screen, the tablet s battery is completely drained. If this occurs, place the tablet on the charging station. Once the lights turn green only to indicate that it is fully charged, locate the small round power button on the side of the tablet near the lights. Use a pen NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 20

21 to click the power button, and you will see a battery icon displayed on the screen. Use the pen to press and hold the power button again for 4-5 seconds. The tablet screen will go blank, and you will see the device power up. After 90 seconds, the tablet is now ready for play and will show the attract mode screen (with a Touch Here button displayed on screen). Keeping your Tablet Playmakers clean and ready for gameplay Buzztime s tablets are designed to handle daily customer usage. We know you keep your place clean, but your guests can be expected to spill or drop a few things from time to time. Buzztime has designed rugged cases that can take a pounding, but you can do a few things to keep your tablets clean and ready for the next guest. o It s a good rule of thumb to clean tablets after use by each guest. This will not only keep your devices in great shape but make sure that the next guest will have a positive Buzztime experience at your bar or restaurant. o Keeping a Buzztime tablet clean is as simple as cleaning your other smartphone technology You can purchase special tablet cloths for dry cleaning If you get sauce or some other wet material on the tablet, simply use an alcohol-free wipe made for electronic devices; these can be purchased at most electronics retailers (Walmart, Amazon, Target, Staples, etc.) Replacing a broken Tablet Playmaker is fast and easy If you think that a tablet is broken (or if you have lost one), please contact our Customer Service center at for more help to determine if there is an issue we can help you solve remotely If you have confirmed that a tablet is broken, here s how you can report it, return it, and get a replacement device o Call Buzztime Customer Service team at to obtain a Return Materials Authorization (RMA) number o Buzztime will ship you a tablet replacement in advance to arrive in two business days, which will include a return label o Place the defective tablet into the same box and apply the return label on the box, then schedule a pick up from FedEx at by calling , or drop it off at your nearest FedEx location NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 21

22 o o If the tablet is non-functional due to a manufacturing defect or a software problem, the tablet will be replaced by Buzztime at no cost. If the defect is due to physical damage which occurred after the initial installation, the cost of the replacement tablet may be billable to your account. Please note: Buzztime must receive the defective tablet within 14 days or your location will be billed for the cost of the device Your Buzztime Site PC Computer Beyond caring for your tablets, it is important that your local Buzztime computer or site PC is always turned on and is always connected to the internet o This allows your guests to play games with fresh questions (and report their registration information, scores and your locations rankings back to our network) o This also ensures that Buzztime can send important software updates to your site PC and your tablets from time to time o Your site PC also must be turned on and connected to the internet to display any new Digital Signage ads on your TVs that you may have created on our customer portal, my.buzztime.com Troubleshooting Buzztime system issues If your location is experiencing any issues with your Buzztime system, please contact our Customer Service center at we will work with you to solve the issue quickly! Buzztime is committed to partnering with your bar or restaurant for success in your business, and we are always here to help via phone, and sometimes in person at your venue. If you have any questions or concerns, please do not hesitate to contact us, and we will work with you to get answers and solutions that work! NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 22

23 Thank you for choosing Buzztime and BEOND! Make sure to check you inbox for additional best practices and ideas to improve your bar and restaurant business and take advantage of our daily original articles, videos and insights at BuzztimeBusiness.com NTN Buzztime, Inc. my.buzztime.com BuzztimeBusiness.com 23