Smooth Operator Configuration Note

Transcription

1 Smooth Operator Configuration Note For Smooth Operator Family of Products Lucent Technologies Voice Processing Module Configuration Note Tadiran Coral I / II / III * E&M Inband with Exacom** Revised 12/2/98 Exacom E&M Board(s) 1 for each 4 ports E&M Lines Block and cable supplied with each board Exacom boards use 4 RJ-14 jacks for E&M lines and 2 RJ-14 jacks for connections to the voice board. E&M StackPack(s) Voice Board(s) Personal Computer E&M Inband signaling used for integration is 1.0 METHOD OF INTEGRATION Inband E&M. The Exacom board converts the E&M signaling, on the E&M line from the Tadiran switch, to Loop Signaling for the Voice Board. Call forward to personal greeting is achieved via DTMF signals passed from the Tadiran to the Smooth Operator. Message waiting indicators are set and canceled by dialing a Prefix code followed by the extension number. A hookflash followed by the extension transfers the caller. Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel's experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify Sales Engineering at (408) , and if appropriate we will include it in our next revision. Octel accepts no responsibility for errors or omissions contained herein.

2 Smooth Operator Ordering Information Tadiran Coral I/II/III with Exacom E&M Confidential Page SMOOTH OPERATOR ORDERING INFORMATION There are many options available for both kit and turnkey versions of this product, depending on the application. Consult with your sales representative. Voice Boards supported: Rhetorex 432 Dialogic D/41D, D/41ESC. E&M Board required: Exacom E&M-400SF StackPack ** with cable and block. The Exacom E&M-400SF StackPack contains one E&M-400SF PC Card and its own power supply. Fax Boards supported: Brooktrout 2 port TruFax. PBX hardware requirements PBX software requirements Additional Material Requirements 3.0 TADIRAN HARDWARE REQUIREMENTS Four Trunk E&M Tie-Line Circuit Card (4TEM) supports four Smooth Operator ports Dual Tone Receiver card. 4DTR provides 60 E&M trunks and single line stations with DTMF receivers. 8DTR provides 120 E&M Trunks and/or single line stations with DTMF receivers. 3.1 TADIRAN SOFTWARE REQUIREMENTS 4.52 to ADDITIONAL MATERIAL REQUIREMENTS Six RJ-14 jacks with four 6-conductor line cord and two 4-conductor line cord for every Four Smooth Operator ports when using the Exacom Cards. One analog line for remote service access One RJ-11 Jack for above and 2-conductor modular telephone cord. If FaxMail is installed. - One analog line per FAX port. - One RJ-11 Jack for every Brooktrout TruFax port with 4-conductor modular telephone cords.

3 Supported integration features Tadiran Coral I/II/III with Exacom E&M Confidential Page SUPPORTED FEATURES [ ] Items are supported System Forward to Personal Greeting Message Waiting All Calls [ ] LCD Display [ ] Ring/no answer [ ] LED [ ] Busy [ ] Lamp [ ] Busy/No Answer [ ] Audible / Stutter Dial Tone [ ] Do Not Disturb [ ] Multiple Return to Operator [ ] Station Forward to Personal Greeting Direct Call [ ] All Calls [ ] Auto Attendant [ ] Ring/no answer [ ] Outcalling [ ] Busy [ ] Personal Greeting of Original-Called Party Busy/No Answer [ ] Multiple Call Forward [ ] Do Not Disturb [ ] Double Call Forward [ ] Flexible Forwarding Call Coverage [ ] Forward to No Answer Greeting [ ] Intercom Paging [ ] Forward to Busy Greeting [ ] Supervised Transfers 1 Intercom/CO Forwarding [ ] Call Screening 1 [ ] Call Queuing 1 [ ] Intercom Paging 1 [ ] Record Telephone Conversation [ ] Note: 1 See Section DISCONNECT TYPE Positive disconnect is achieved by Drop in Loop Current. For proper external disconnect supervision, Ground start or Supervised Loop start CO lines are recommended. PBX system parameters 5.0 CONFIGURING THE TADIRAN AND E&M CONVERSION BOARD Before you begin programming the switch, it is recommended that a hard copy of the customer database be obtained to verify existing programming. Not all administrative possibilities are shown. The scope of this document does not include discussing all features and their interactions. Initial Startup or Default values on the Switch are assumed. The Tadiran Coral System utilizes a Program Interface for programming. Access is through a video display terminal, keyboard send/receive printer terminal, or a data terminal and modem. The following must be accomplished: Configure E&M Conversion Board Define the E&M Trunks Define Trunk Group Configure for Inband Signaling Configure Trunks for Automated Attendant

4 Tadiran Coral I/II/III with Exacom E&M Confidential Page 4 In the following example a four port Voice Mail system is used. Specific extension numbers are used for Smooth Operator trunk group, trunks and subscriber stations. The example assumes the following: The Tadiran E&M trunks for Smooth Operator are configured Type I, 2-Wire, originate using the M lead, and will receive supervisory signals on the E lead. The Smooth Operator access code is 83 The trunk numbers for Smooth Operator are 7100 to 7103 Public library codes are in the range 6000 to 6999 Private library codes are in the range 7000 to 7009 and or above. Note: Entries in bold italic type indicate where information must be entered. 5.1 CONFIGURE HARDWARE The E&M lines from the Tadiran must be configured to match the E&M conversion board. Type I 2-wire is recommended, as that is the easiest to install mode supported by the Exacom. Exacom - Strap for Type I side B 2-wire 600 ohm. Note: Although the Exacom board supports both 2 and 4 wire E&M lines, 2 wire E&M is recommended. For the strapping of the Exacom board for 4 wire E&M you will have to consult either the Exacom manual or Exacom Technical Support. Switch Settings Exacom General Description Installation and Operation Manual D, for the E&M-400SF PC Card, section 4.21 discusses switch settings. SWITCH 1 (SW1) and SWITCH 2 (SW2) control the interface options that apply to all channels of the 4 port card. These options determine how the ports will interface with the Central Office of the Station Equipment. Set the individual switches on SW1 and SW2 as shown below. (All should be set to OFF.) Switch 1 (SW1) SW on SW on POS. 1 - STATION TYPE: ON = Loop Mode, OFF = Ring Mode POS. 2 - RINGBACK TONES: ON = No Tone, OFF = Tone POS. 3 - TRUNK TYPE: ON = Immediate, OFF = Wink POS. 4 - DIGIT FORWARDING: ON = Do Not, OFF = Forward POS. 5 - E&M SUPERVISION FLASH: ON = Need Flash, OFF = No Flash Required POS. 6 - DIGIT TRANSLATION: ON = Enabled, OFF = Disabled POS. 7 - CARD ADDRESS BIT 0 Positions 7 & 8 determine the card address POS. 8 - CARD ADDRESS BIT 1 Positions 7 & 8 determine the card address.

5 Tadiran Coral I/II/III with Exacom E&M Confidential Page 5 These switches determine the address that will be used by each card when using the serial port. Note that the cards are numbered 0 to 4 while the lines are numbered 1 to 16, with lines 1 to 4 on card 0, lines 5 to 8 on card 1, etc... Switch 2 (SW2) POS. 7 POS. 8 Card Address 0 0 Card Card Card Card 3 0 = OFF 1 = ON POS. 1 - ADD # SUFFIX: ON = Enabled, OFF = Disabled POS. 2 througn 5 - < RESERVED > Leave in OFF position POS. 6 - LED DIAGNOSTICS: ON = Enabled, OFF = Disabled POS. 7 - CARD ADDRESS BIT 0 Positions 7 & 8 determine the card address POS. 8 - CARD ADDRESS BIT 1 Positions 7 & 8 determine the card address. POS. 7 POS. 8 Card Address 0 0 Line Line Line Line 4 0 = OFF 1 = ON Type Setting Normally the Tadiran will signal the Exacom on the M lead and the Exacom will signal on the E lead. The Exacom should be jumpered for type I - side B wiring. This assumes the Tadiran E&M trunk is configured as a type I - side A E&M trunk. Warning: If the Tadiran E&M trunk is not configured as the example or the Exacom board is improperly configured, severe damage to the board may occur when you power it up. Consult the Exacom Install Guide (or contact Exacom) to be sure that you jumper the Type (Type A or B, I or V) correctly before applying power to the board.

6 Tadiran Coral I/II/III with Exacom E&M Confidential Page 6 Exacom 2-wire / 4-wire jumpers Exacom General Description Installation and Operation Manual D, for the E&M-400SF PC Card, section 4.22 depicts jumper settings. There are four sets of jumpers and 4 switches for each E&M conversion board circuit that configure the hybrid function and to determine 2 or 4 - wire operation. Fig 1 shows the set of jumpers and Fig 2 shows the switches. Configure each of the jumpers (J2, J4, J6, and J8) for Type 1B TYPE 1A TYPE 1B TYPE VA TYPE VB Fig 1 TYPE and SIDE Configuration 2W 2W 2W 2W J3 J5 J7 J9 4W 4W 4W 4W Fig 2 Switch settings for Two or Four wire configuration

7 Tadiran Coral I/II/III with Exacom E&M Confidential Page 7 Connector pin assignment Exacom General Description Installation and Operation Manual D, section 4.22 for the E&M-400SF PC Card depicts jumper settings. Below is the correct wiring and pinout for the board. RJ21X Amphenol Pin Number 66M1-50 Tip P1 1 Tip S1 2 E 1 3 M 1 4 Tip P2 5 Tip S2 6 E 2 7 M 2 8 Tip P3 9 Tip S3 10 E 3 11 M 3 12 Tip P4 13 Tip S4 14 E 4 15 M 4 16 Station Ring 1 17 Station Tip 1 18 Station Ring 2 19 Station Tip 2 20 Station Ring 3 21 Station Tip 3 22 Station Ring 4 23 Station Tip 4 24 No Connection Ring P1 27 Ring S1 28 M 1 29 E 1 30 Ring P2 31 Ring S2 32 M 2 33 E 2 34 Ring P3 35 Ring S3 36 M 3 37 E 3 38 Ring 4 39 Ring S4 40 M 4 41 E 4 42 Station Tip 1 43 Station Ring 1 44 Station Tip 2 45 Station Ring 2 46 Station Tip 3 47 Station Ring 3 48 Station Tip 4 49 Station Ring 4 50 No Connection Tip P1 1 Ring P1 26 Tip S1 2 Ring S1 27 E 1 3 M 1 28 M 1 4 E 1 29 Tip P2 5 Ring P2 30 Tip S2 6 Ring S2 31 E 2 7 M 2 32 M 2 8 E 2 33 Tip P3 9 Ring P3 34 Tip S3 10 Ring S3 35 E 3 11 M 3 36 M 3 12 E 3 37 Tip P4 13 Ring 4 38 Tip S4 14 Ring S4 39 E 4 15 M 4 40 M 4 16 E 4 41 Station Ring 1 17 Station Tip 1 42 Station Tip 1 18 Station Ring 1 43 Station Ring 2 19 Station Tip 2 44 Station Tip 2 20 Station Ring 2 45 Station Ring 3 21 Station Tip 3 46 Station Tip 3 22 Station Ring 3 47 Station Ring 4 23 Station Tip 4 48 Station Tip 4 24 Station Ring 4 49 No Connection 25 No Connection 50 WH-BL BL-WH WH-OR OR-WH WH-GR GR-WH WH-BR BR-WH WH-SL SL-WH RD-BL BL-RD RD-OR OR-RD RD-GR GR-RD RD-BR BR-RD RD-SL SL-TD BK-BL BL-BK BK-OR OR-BK BK-GR GR-BK BK-BR BR-BK BK-SL SL-BK YL-BL BL-YL YL-OR OR-YL YL-GR GR-YL YL-BR BR-YL YL-SL SL-YL VI-BL BL-VI VI-OR OR-VI VI-GR GR-VI VI-BR BR-VI VI-SL SL-VI

8 Tadiran Coral I/II/III with Exacom E&M Confidential Page DEFINE THE E&M TRUNKS E&M Trunk Definition is used to define the trunk signaling parameters for the Smooth Operator trunks. From the Main Menu, enter TRK,1 Select 0 (update) Enter the Dial Number of the first trunk (from) 7100 Enter the Dial Number of the last trunk (to) 7103 Set the following parameters to their corresponding values Prompt Range Entry Remarks DELAYED/IMMEDIATE/WINK 0/1/2 2 (wink start) E&M TIMERS # Zero specifies to use default values for E&M Trunk timers (for most installations, the default values should be used) 2W/4W 2w-4w 2 default is 2 (2 or 4-wire E&M for Exacom) ANSWER_MANDATORY yes/no Y default is yes CORAL_MAIL yes/no Y default is No H.FLASH ACCEPT yes/no Y default is yes ANS/DISC_PULSE_ON_XFER yes/no Y Enter Yes if implementing supervised Transfer. Enter No if you plan Blind transfer. Default is No 5.3 DEFINE TRUNK GROUP Trunk Group Definition is used to define features that are relevant to the trunks used to access the Smooth Operator. From the Main Menu, Enter TGDEF (trunk group definition) Enter 0 (update) Enter the trunk group/ trunk group access code number 83 Enter the Short Name(up to 5 chars) or Full Name (up to 16 chars)for the trunk group. VMAIL For the following prompt set the parameters to their corresponding values Prompt Range Entry Remarks SEARCH TYPE 0/1 0 (circular) default is 1 (terminal) DTD OVERRIDE yes/no YES (Dont Look for Dial Tone) default is No. TK TK CONNECT OVERRIDE yes/no YES default is No MEM# the first Smooth Operator port MEM # the second Smooth Operator port, and so forth Press Enter when you are finished adding members

9 Tadiran Coral I/II/III with Exacom E&M Confidential Page CONFIGURE TADIRAN FOR INBAND SIGNALING A public library is used to establish a system-wide library of frequently dialed numbers. Subscribers will forward their phones to a library number created to return their personal greeting. It also provides a target for all station users to transfer callers into voice mail. You must create a public library number for every station that uses Smooth Operator. Program the public library to send 9 plus the extension number as follows: From the Main Menu, enter LIB Enter 0 (Public Libraries) Enter 0 (update) Enter the number of the library you want to program (By default, the libraries on a three digit system begin with 6000, but may vary depending on your Tadiran s dialing plan. We recommend that you maintain a logical numbering system. For example, for mailbox 410, create public library Names are optional for this procedure) Prompt Range Entry Remarks FROM/TO PUB_LIB# Name Blank Blank is default TOLL_OVERRIDE Yes/No Yes To override possible conflict with subscriber Mb looking like toll call. TNNT GRP is default DIAL NUM 9410E0 where 9= the code for Voice Mail, 410 is the extension number and E0 means Stop Dial SPECIFIC TK? 83 Enter trunk group access code. Can be any valid trunk, trunk group, dial service, Routing Access, another Public Library dial number, or None. For special purposes a Station, Boss Group or Hunt Group number may be entered. Repeat the above for each subscriber station

10 Tadiran Coral I/II/III with Exacom E&M Confidential Page 10 ADDITIONAL PUBLIC LIBRARIES The following Public Libraries show DIAL NUM only. All other prompts should be completed the same as in the above example. Prompt Entry Remarks FROM/TO PUB_LIB# 6000 Enter number to use for Auto Attendant. DIAL NUM 9999E0 Send 9 plus 3 digits that are not a Mb for Auto Attendant. FROM/TO PUB_LIB# 6001 Enter number to use for access to a V-Tree or to function as greetings by port. DIAL NUM 9700E0 Send 9 pulse 3 digits that is a Mb for access to a V-Tree or to function as greetings by port. FROM/TO PUB_LIB# 6002 Enter number to use for Voice Mail Library number. DIAL NUM 6999D2* Send 6 plus 3 digits that are not a Mailbox for access to Voice Mail. Then delay for 2 seconds, then send * Smooth Operator will return with, Please enter your mailbox number. Subscribers can use this number to access their Mailbox if they do not have a private Library to use or a key to access Voice Mail. PRIVATE LIBRARIES A private library is used for subscribers to forward their phones to specific (No Answer or Busy) greetings. Private libraries are programmed via the Telephone keypad as follows: Program for No Answer Press 193 (speed dial feature code) Enter the Private Library number you wish to program 7000 Enter the Trunk Group Access Number 83 Enter the digits you want sent to the Smooth Operator when a station is not answered, then press #0 (for example, for station 408, program a private library to send 7 plus the extension by entering 7408#0)

11 Tadiran Coral I/II/III with Exacom E&M Confidential Page 11 Program for Busy Press 193 (speed dial feature code) Enter the Private Library number you wish to program 7001 Enter the Trunk Group Access Number 83 Enter the digits you want sent to the Smooth Operator when a station is busy, then press #0 (for example, for station 408, program a private library to send 8 plus the extension by entering 8408#0) The subscribers would then forward to the appropriate Private Library. Program for Record Telephone Conversation Press 193 (speed dial feature code) Enter the Private Library number you wish to program 7002 Enter the Trunk Group Access Number 83 Enter the digits you want sent to the Smooth Operator when a station brings it into a phone conversation, then press #0 (for example, for station 408, program a private library to send 5 plus the extension by entering 5408#0) Direct Call / Auto Login For Direct Call or Auto Login you must program a button on each digital phone to dial the trunk group access number, (in this example we will use 83), a 6 and then the extension number. For example: CONFIGURE TRUNKS FOR AUTOMATED ATTENDANT The following instructions are general trunk definitions and specify programming for common field position data. The information contained will show the setup for trunks that are routed to Smooth Operator operating as an automated attendant. Caution: Actual use of this command may affect all trunks. It is an example to clarify data input to route calls to Smooth Operator operating as an automated attendant. From the Main Menu, Enter TRK Enter 0 (General) Enter 0 (update) Prompt Ran Entry Remarks FROM/TO DIAL# Enter range of trunk dial numbers to be routed to Smooth Operator Automated Attendant. Default is All defined trunks. DISA COS TK Timer MFC TYPE Do Not enter data in the following prompts. Enter CR and advance to DIL.

12 Tadiran Coral I/II/III with Exacom E&M Confidential Page 12 I/C ONLY O/G ONLY BUSY OUT AUTO GUARD HOT IMMED HOT DELAY DROP NO DIAL RSRVD TO D.I.L. Prompt Ran Entry Remarks 6000 or 6001 Enter Public Library dial number. Can be any valid station, boss/hunt group, public library, BELL/UNA, RMI Modem, DVMS MSG/port, group call or None. NIGHT or 6001 Enter Public Library dial number. Value is same as D.I.L. NIGHT2 ATTEN Enter directory number of attendant. 5.6 CONFIGURING THE SYSTEM FEATURES From the Main Menu, Enter SFE Enter 1 (Trunk To Trunk To Station Connection) Enter 0 (Update) Prompt Range Entry Remarks TK_TO_TK_TO_ST Y/N Y (Yes is default) Smooth Operator Trunks COS Smooth Operator Trunks COS should have the following enabled: Message [22] Pass_TK [49] COS [1] 0-9 provide these as defaults. We recommend using COS 0-9 Station line COS Stations should have the following enabled as required by user: CF_Busy [11] CF_All [12] CF_BSY +NA [13] CF_No_Ans [14] Note: If a caller transfers to a station that is in Do Not Disturb the caller will hear DND tone and will not be forwarded; for this reason we recommend that subscribers use Call Forward All Calls instead

13 Smooth Operator Configuration Tadiran Coral I/II/III with Exacom E&M Confidential Page CONFIGURING THE SMOOTH OPERATOR During the install process, run the Integrator program and choose the Tadiran Coral I/II/III. The Integrator will place appropriate feature codes into the Smooth Operator Setup. The following codes should be inserted by the integrator. Three digit extensions are assumed. Outside Line Access Code 9, Off Hook Delay (OFFHDLY) 50 Hook Flash Interval (FLINTVL) 50 DTMF Tone Length (TONELEN) 8 Transfer, Paging and Screening Parameters Custom Transfer Code &,XDR Transfer Release Code when Busy,& Transfer Release Code when No Answer,& Call Screening Release Code When Transfer &,& Message Waiting Parameters Permit Message Waiting Lights Message Waiting Light Prefix ON 175 Message Waiting Light Prefix OFF 1440 (The MWL codes are programmable. These are default codes.) Inband Parameters Total Number of DID Digits 5 DID Terminating Character # Seconds to Wait for DID 1 Location of Inband Signaling Code 1 Number of Milliseconds to Wait for Digits 750 Code for Go to Voice Mail 9 Start at End of String for Go to Voice Mail Location of Mailbox Number for Go to Voice Mail 3 Code for Immediate Record 5 Start at End of String for Immediate Record Location of Mailbox Number for Immediate Record 3 Code for Immediate Subscriber Login to Mailbox 6 Start at End of String for Immediate Login Location of Mailbox Number for Immediate Login 3 Code for Busy Extension 8 Start at End of String for Busy Extension Location of Mailbox Number for Busy Extension 3 Code for No Answer Extension 7 Start at End of String for No Answer Extension Location of Mailbox for No Answer Extension 3 Start at End of String for Default Code Location of Mailbox Number for Default Code 3

14 Tadiran Coral I/II/III with Exacom E&M Confidential Page 14 Note: Verify these dialing sequences for your PBX Important notes concerning this integration 7.0 CONSIDERATIONS / ALTERNATIVES The following items should be considered, below: Silence Always Heard by Caller Clipping of Greetings with Electronic Key Sets Supervised Transfers Speed-Dial Numbers Tadiran Does Not Support Double Call Forward Calling Party ID Not Supported 7.1 SILENCE ALWAYS HEARD BY CALLER Since the Exacom 400SF card is a true Store Forward card, the caller will hear 4 to 6 seconds of silence before hearing the personal greeting of the called party. It may be possible to fill this silence period using the Tadiran 4VSN Digital Voice Card to voice an announcement. We have not yet been able to test the system using the 4VSN card in this scenario. Your input and feedback would be appreciated. Please refer to the 4VSN manual for information on programming the Digital Voice Card to play a message on a forwarding condition. 7.2 CLIPPING OF GREETINGS WITH ELECTRONIC KEY SETS Electronic Key sets on the Tadiran system have a 300ms delay before audio path cut-through after any DTMF key has been pressed. This will cause the beginning of greetings or prompts to be clipped when users call into the Smooth Operator system from this type of set. Tadiran technical support can remotely call in and apply a patch to change the delay 100 ms. 7.3 SUPERVISED TRANSFERS - RHETOREX Supervised transfers are not recommended on Rhetorex cards. 7.4 SPEED-DIAL NUMBERS Tadiran requires one speed-dial number per subscriber to support forward to personal greeting. The Tadiran PBX supports 4000 speed-dial numbers as a standard feature. 7.5 TADIRAN DOES NOT SUPPORT DOUBLE CALL FORWARD Tadiran does not support double Call Forward to personal greeting of original called party. This is due to the fact that each extension is forwarded to its own speed-dial number which sends its extension number to Smooth Operator.

15 Tadiran Coral I/II/III with Exacom E&M Confidential Page 15 Copyright 1995 to 1998 Lucent Technologies. All rights reserved. Printed in the United States *Trademark of Tadiran Electronic Industries, Inc. ** Trademark of Exacom, Inc All other products or services mentioned are the trademarks, service marks, registered trademarks, or registered service marks of their respective owners. LUCENT TECHNOLOGIES OCTEL MESSAGING DIVISION 1001 Murphy Ranch Road Milpitas, CA (408) (CFN 77270)