1.4 OPERATING INSTRUCTIONS

Transcription

1 1.4 OPERATING INSTRUCTIONS I Station Nomenclature Station Lamp Signals DSS Console Lamp Signals System Tones Outside Calls - Outgoing Seizing a Line Off-HookSeizure On-Hook Seizure Outside Line Request Idle Exchange Line Preference Single Access On-Hook Dialling (Optional) Outgoing Calls On-Hook Dialling Abbreviated Dialling Repertory Dialling Last Number Redial Last Number Saved Outside Calls - Incomming Incoming Calls Automatic Incoming Exchange Line Answer (Optional) Follow Me Call Forwarding (Optional) Off-Hook Signalling (Optional) Night Transfer (Optional) Outside Calls - Holding and Transferring Holding an Outside Call Exclusive Hold Transfer After Announcing Automatic Transfer After Announcing Transfer Without Announcing (Ring Inward) Outside Calls - Other Facilities Outside Call Conference Simultaneous Outside Line Calls Priority Break-in (Optional) Change Decadic Dialling to DTMF Signal PABX RecalVSwitchhook Flash (Optional) Music-On-Hold (Optional) Do Not Disturb (Optional) Data Calls Power Failure Intercom Calls - Outgoing Making An Intercom Call Continuous Ring Signal Direct Station Selection (DSS) Calls Intercom Step Calls Intercom Camp-On Intercom Call Back Message Waiting Pilot Number Call 11

2 Intercom Calls - Incoming Incoming Intercom Call (Voice) Incoming Intercom Call (Ring) Alternate Point Answering Intercom Calls - Other Facilities Intercom Conference Intercom Line Hold Transferring Intercom Calls Room Monitor (Optional) Paging Making a Paging Call Meet-Me Paging Call Meet-Me Conference Paging Other Facilities Background Music (Optional) Alarm Detection Handsfree Station Handsfree Operation Dialled Number Display Timer Clock Alarm Clock Incoming Intercom Call Check Message Waiting Check Abbreviated Dial Number Check Repertory Dial Number Check DSS Station Number Check Headset Station Headset Operation Incoming Calls DSS Console DSS Call Automatic Hold of Exchange Line Paging Automatic Transfer After Intercom Call Transfer Without Announcing Message Waiting Night Transfer Door Stations Standard Telephone Station Outside Calls - Outgoing Outside Calls - Incoming Outside Line Request Enquiry Call Transferring an Outside Call PABX Recall/Switchhook Flash Intercom Calls - Outgoing Intercom Calls - Incoming Intercom Camp-On Intercom Call Back Call Details Recorder 12

3 Station Nomenclature HANDSET \ L NE KEYS\ /IN,/,- IKNETyERCOM DSS I REPERTORY DIAL DESIGNATION - LABEL 4F- // / / / -I c F;- H * 5 DIAL CONTROL KEY RING INWARD KEY RECALLlMON KEY VOLUME_/ CONTROL DSSlREPERTdRY DIAL KEYS NOTE: LINE KEYS 1 TO 8 AVAILABLE ON TS-824-OH LINE KEYS 1 TO 12 AVAILABLE ON TS-l236-OH LINE KEYS 1 TO 24 AVAILABLE ON TS-2464-OH FIG (a) TS-824-OH, TS-l236-OH AND TS-2464-OH ON-HOOK STATIONS 13

4 DISPLAY ALARM KEY / f- CLOCK KEY HANDSET -m-.. YESSAGE,I,/-- Io;;rR LAMP LINE KEYS -.,...-. / / LAMP / /- g: KOE : - INTERCOM x,/ KEY OS5 I REPERTORY DIAL DESIGNATION F LABEL / I- HOLO KEY / / 1 FOLLOW,/-ME KEY I MlCROPHOnr KEY - SET KEY :FKER :=:IRING KEY \- DIAL CONTROL KEY INWARO RECALLlMON KEY NOTE: LINE KEYS 1 TO 8 AVAILABLE ON TS-824-HF LINE KEYS 1 TO 12 AVAILABLE ON TS-l236-HF LINE KEYS 1 TO 24 AVAILABLE ON TS-2464-HF FIG (b) TS-824-HF, TS HF AND TS-2464-HF HANDSFREE STATIONS 14

5 INTERNAL ZONE PAGING KEYS ALARM LAMP 055 KEYS -EXTERNAL ZONE PAGING KEYS ALL CALL -PAGING KEY -TRANSFER KEY _ SIGNAL CALL/ VOICE CALL KEY DOOR STATION KEYS -MESSAGE WAITING KEY -NIGHT TRANSFER KEY FIG (c) DSS-824 DSS CONSOLE 15

6 INTERNAL ZONE- PAGING KEYS ALARM LAMP -, DSS KEYS \LARM >1z EZl EZ& cl niindnnn -EXTERNAL ZONE PAGING KEYS -ALL CALL PAGING KEY TRANSFER KEY A-- DOOR STATION- KEYS I SIGNAL CALL/ CALL KEY / / -VOICE /.-tlessage WAITING KEY /.-NIGHT TRANSFER poorl,joorz, MW SG/VC k/ KEY -r----iii NT / ---II- FIG (d) DSS DSS CONSOLE BUTTON _-.-._C_ ^~.. _L.LL,_ _- _. FIG (e) DS- DOOR STATIONICALL

7 Outside Line Request When all outside lines in your group are busy, you may request the next free line (refer to Section for programming instructions). Lift the handset or press SPKR key. Press the HOLD key. The ICM lamp will light and the internal dial tone is heard. a Dial your outside line request group number (0 to 4). a Replace the handset or press SPKR key again. If the request is accepted the the HOLD lamp will flicker. If the request is denied then a fast repeating tone is heard. When a line becomes available a fast repeating warbling tone will sound and the line lamp will flicker. Lift the handset or press SPKR key. 0 Press the line key. NOTE: If the free line is not accepted within 20 seconds the request is automatically terminated Idle Exchange Line Preference Idle exchange lines may be selected automatically by either of the two methods listed below:- METHOD 1 Dial 0 An idle exchange line is seized and station is placed into on-hook dialling mode METHOD 2 0 Press SPKR key. Dial an outside line request group number (0 to 4). An idle exchange line in line request group is seized and station is placed into on-hook dialling mode. NOTE: Method 1 must be performed with the handset on-hook Single Access On-Hook Dialling Pressing an idle exchange line key will seize that line and place the station into the on-hook dialling mode. Press idle exchange line key The exchange line is seized (dial tone will be heard) and station is placed into on-hook dialling mode Outgoing Calls Seize a line. Dial the wanted number.

8 On-Hook Dialling To make a call 0 Seize a line. Dial the wanted number 0 When the called party answers, lift the handset to speak Replace the handset when the call is completed. To release the line before the connection is established or the handset is lifted, press the SPKR key Abbreviated Dialling A maximum of 90 numbers (00 to 89)) up to 18 digits each, can be stored as common use abbreviated numbers. In addition, 10 numbers (90 to 99) can be stored as independent abbreviated dial numbers for each station. To call a stored number. Seize a line. Press DC key. Dial the appropriate abbreviated code (00 to 99). The stored number will be automatically dialled. Only station 10 can store numbers for the 90 common use abbreviated dial numbers (00 to 89). However, all stations may store 10 numbers as independent use abbreviated dial numbers (90 to 99). To store numbers Lift the handset or press SPKR key 0 Press DC key. The ICM lamp will light and the intercom dial tone will be heard. 0 Press the HOLD key. The ICM lamp will remain alight but the intercom dial tone will cease Dial the abbreviated dial number e.g. 95 Dial the telephone number to be stored 0 To store more numbers, press the DC key and repeat the above procedure. a Replace the handset or press SPKR key again when finished. - NOTE: 1. If your system is an extension frpm a PABX and a pause is required within the telephone number, press the RL key and continue to enter the remaining digits. 2. A three second pause is automatically inserted between the trunk access code and the telephone number when the trunk access code is programmed (refer to Section for programming instructions) and the outside line is programmed as a PABX line (refer to Section (a)). 3. If the system comprises any PABX lines, the PABX access code must be inserted onto all external telephone numbers to be stored. The PABX access code must also be programmed in accordance with section The PABX access code will be automatically removed when dialling out on a direct exchange line. 4. Numbers stored in the common use abbreviated dial (00 to 89) are not subject to access barring. However, numbers stored as independent use abbreviated dial numbers (90 to 99) are subject to access barring depending upon the class ot service of the station (refer to Section for access barring programming). 20

9 Repertory Dialling Stations are provided with 10 DSS keys which are used to store frequently used abbreviated dial numbers (00 to 99). To call a Repertory Dial Number Seize a line. Press DC key. Press the required DSS key. The stored number will be automatically dialled. To Store Repertory Dial Numbers Last Number Redial Lift the handset or press SPKR key Press the DC key. The ICM lamp will light and the intercom dial tone will be heard. Press the HOLD key. The ICM lamp will remain alight but the intercom dial tone will cease. 0 Press the required DSS key corresponding to the location of the number to be stored. Dial the abbreviated dial code (00 to 991, corresponding to the number to be stored. 0 To store more numbers, press the DC key and repeat the above procedure. Replace the handset or press SPKR key again when finished. Seize a line. 0 Press DC key and dial *. The last number called will be automatically dialled again Last Number Saved A frequently called outside number which does not answer, or is engaged, can be saved for automatic redial. To save the number after receiving busy tone or no answer 0 Press the DC key twice 0 Replace the handset. To call the last number saved Seize a line. 0 Press DC key and dial #. The saved last number will be automatically dialled Outside Calls - Incoming Incoming Calls The exchange line lamp will slow flash and ring signalling will be heard through the station speaker. Two different incoming ring tones are available for ring signalling of each exchange line (Refer to Sections , , and for programming instructions). 0 To answer, lift the handset and press the LINE key or press the LINE key first and then lift the handset within 3 seconds. 21

10 Off-Hook Signalling (Optional) If you are engaged on an exchange line call or an intercom call, the audible signal on incoming exchange lines and intercom calls (if off-hook signalling priority break-in is invoked) will sound through the station speaker (Refer to Sections and for programming instructions). If you are engaged on an exchange line call and an intercom call comes in then your outside call is held automatically when the ICM key is pressed. If another exchange line call comes in you may either hold the existing outside call and then answer the new call by pressing the incoming LINE key, or release the existing outside call by answering the new call by pressing the incoming LINE key. If you are engaged on an intercom call and an exchange line call comes in then your intercom call will be terminated automatically when the outside call is answered. I1 another intercom call comes in then the ICM lamp will fast flash and the existing intercom call will be terminated automatically when the new intercom call is answered Night Transfer (Optional) When required, the system may be placed into a night service mode disallowing preassigned stations access to exchange lines for outgoing calls. In addition the audible signalling for incoming exchange lines is reassigned to pre-determined stations allocated by system programming (Refer to Section (d), and (a) for programming instructions). The entire system may be placed into night service mode by a single station or DSS console (system night service mode). Alternatively, separate groups of stations may be placed into night service mode (group night service mode) depending upon system programming (Refer to Section for programming instructions). The station groupings for group night service mode are the same as for the first assigned incoming line groups as programmed in Section System Night Service Mode The entire system may be placed into night service mode by station 10 or by any DSS console and its associated station. To place the entire system into and out of night service mode. a1 from a DSS console Press NT key. The NT lamp will light on all the DSS consoles and the FW.ME lamp will light on all the stations. Press NT key again to take the system out of night mode. The NT lamps on the DSS console and the FW.ME lamps on the stations will go out. b) from station 10 or an associated station to a DSS console 0 Lift the handset or press SPKR key 0 Press FW.ME key Dial # Replace the handset or press SPKR key again The FW.ME lamp on all the stations and the NT lamp on the DSS consoles will light. 23

11 To take the system out of night service mode:- - 0 Lift the handset or press SPKR key 0 Press FW.ME key twice a Replace the handset or press SPKR key again The FW.ME lamp on all the stations and the NT lamp on the DSS consoles will go out. 2. Group Night Service Mode Any station may place itself and the stations within the same incoming line group into and out of night service mode. To place your group into night service mode:- Lift the handset or press SPKR key Press FW.ME key Dial # Replace the handset or press SPKR key again. The FW.ME lamp on all the stations with the same incoming line group will light. The NT lamp of any DSS consoles associated with stations in the group will also light. To take your group out of night service mode. a Lift the handset or press SPKR key Press FW.ME key twice 0 Return the handset or press SPKR key again The FW.ME lamp on all the stations with the same incoming line group will go out. The NT lamp on any DSS consoles associated with stations in the group will also go out Outside Calls - Holding and Transferring Holding an Outside Call Ask your outside party to wait - Press the HOLD key. The line lamp will fast flash showing I-I101.1) al your still~on and will flash showing I IOLD at all other stations. Any other station can take over a held call. The outside call may be reanswered by pressing the LINE key while oft-hook Once an outside call has been placed on hold for a pre-programmed length 01 time an audible recall tone will remind you of the held call (Refer to Section I or programming instructions). If a station goes off-hook, that is, lifts the handset during the ringback period then the held call will be automatically reanswered without the riced to press the approprlatc LlNl: key. The facility is dependent upon system programming (Rcl cr to Section Ii)1 programming instructions). 24

12 Exclusive Hold Pressing the HOLD key twice places the outside line on Exclusive Hold. The line lamp will flicker at your station and light steadily at all other stations. In this condition other stations cannot take over the held call. The outside call may be re-answered by pressing the LINE key. Once an outside call has been placed on Exclusive Hold for a pre-programmed length of time an audible recall tone will remind you of the held call. If the line on exclusive hold is not reanswered within a pre-programmed time the line will automatically revert to normal hold allowing any station to answer the line (Refer to Section and for programming instructions) Transfer After Announcing Ask your outside party to wait. Intercom the station to which the call will be transferred. (Refer to Section 1.4.9). The outside line is placed on hold automatically. 0 Announce the call 0 When the transferred station has taken the call the line lamp will glow steadily. The transferred station takes over the call by lifting the handset and pressing the held LINE key Automatic Transfer After Announcing After announcing a transferred call and ensuring the transferred station has answered using the handset, the call can be transferred automatically by pressing the e INW key without the need li)r the transferred station to press the held LINE key. This method can be used to transfer calls to standard telephone stations Transfer Without Announcing (Ring Inward) 0 Ask the outside party to wait Intercom the station to which the call will be transferred. (Refer to Section 1.4.9). The outside line is placed on hold automatically. Press e INW. The line lamp will change to a steady glow Replace the handset. At the station to which the call is being transferred a fast warbling tone is heard and the line lamp flickers. If the call remains unanswered after a predetermined time it will recall to your station with a fast warbling tone heard over the station speaker. The line lamp will show I-HOLD at your station and HOLD at all other stations (Refer to Section for programming instructions). This method can be used to transfer calls to standard telephone stations Outside Calls - Other Facilities Outside Call Conference A maximum of six stations and one outside party can take part in a conference. To establish a conference 0 Ask the outside party to wait 0 Press the AD.ON key. The outside line lamp flickers Call the second station via intercom Ensure the called party answers by using the handset 0 Press the AD.ON key. The outside line lamp lights steadily 25

13 A conference is now established. To add more stations to the conference repeat the above procedure for each station to be included into the conference. If any party replaces the handset the conference will continue between the remaining parties Simultaneous Outside Line Calls Two outside line calls can be conducted simultaneously at a station. After establishing an outside call, the second call is established as follows:- * Ask the first party to wait Press the SET key then the AD.ON key. The outside line lamp flickers. Place the second outside call after seizing an idle exchange line Press the AD.ON key. The line lamps for both calls light steadily. The simultaneous outside line call is now established. To redial the number if the second party is busy or does not answer:- * Press another LINE key and redial on receipt of dial tone To return to your first party if the second party is unavailable:- 0 Press the AD.ON key 0 Press the first party s LINE key Either party can be released from the conference by pressing the line key of the party the user wants to continue the conversation with Priority Break-In (Optional) Stations can be assigned a priority break-in level for the purpose of breaking into busy outside or intercom conversations depending upon programming. (Refer to Section for programming instructions). The priority break-in levels are: Level 1 - Station can break into another station s outside or intercom call. In addition, the station can send off-hook signalling to busy stations. Level 2 - Station can break into another station s intercom call only. In addition, the station can send off-hook signalling to busy stations. Level 3 - Station can send off-hook signalling to a busy station. After receiving the busy tone when making an intercom call: 0 Press the RL key. The intrusion tone will be heard by both parties and conversation will be possible if the station breaking in has the necessary priority break-in level assigned (levels 1 or 21. Stations with priority break-in levels 1,2 or 3 can send off-hook signalling to a busy station. After receiving the busy tone when making an intercom call: Dial 1. Off-hook signalling will commence at the called station. 26

14 Change Decadic Dialling to DTMF Signal While dialling out on an exchange line assigned decadic dialling, the user can change to DTMF dialling at any stage by dialling #. Once decadic dialling has been changed to DTMF dialling it cannot be changed back to decadic dialling while the call is in progress PABX RecalVSwitchhook Flash (Optional) If the system is an extension from a PABX, the RL key can be used as an earth recall or switchhook flash key to obtain hold and transfer features. PABX recall or switchhook flash is selected for each line in the system with the recall or flashing time being programmable (Refer to Sections (e) and for programming instructions) Music-On-Hold (Optional) When an outside line or an intercom line is placed on hold, the caller will hear music while the call is held. The music-on-hold may be the internal electronically synthesised tunes or an external music source. There are two internal electronically synthesised tunes available. They are:- 11 Home on the range 21 Greensleeves Station 10 can select either of the two tunes as the music-on-hold for the entire system. To select the tune from station 1 O:- * Lift the handset or press SPKR key Press SET key, then the HOLD key Dial 1 for Home on the range or dial 2 for Greensleeves Replace the handset or press SPKR key again Do Not Disturb (Optional) Preassigned stations may enter Do Not Disturb (DND) mode to cancel audible signalling for incoming exchange line calls or for all calls, including intercom calls, depending upon the programming (Refer to Section (d) for programming information). There are three modes of operation:- Mode 1 - cancel audible signalling for incoming exchange lines Mode2 - cancel audible signalling for all calls Mode 3 - station may have a choice of DND mode 1 or 2. To activate DND modes 1 and 2:- Press DND key with the handset on-hook. The DND lamp will flash for mode 1 and remain steady for mode 2. 27

15 To cancel DND modes 1 and Press DND key with the handset on-hook. The DND lamp will go out for both modes. To activate DND mode 3: Data Calls 0 Press the DND key once with the handset on-hook. The DND lamp will flash indicating that the station is in DND mode 1. Press the DND key a second time with the handset on-hook. The DND lamp will glow steadily signalling that the station is in DND mode 2. 0 Press the DND key a third time with the handset on-hook to cancel the DND modes. The station is returned to the normal mode of operation. 1) Guarded Data Calls Modems connected in parallel with the A-pair of a key station can make data calls without interference when the station is placed into the Guarded Data Call mode. The user originates an outside or intercom call using the key station and then passes control of the A-pair to the modem. Once the station is placed into Guarded Data Call Mode the station is disabled until the call finishes and the station is taken out of the Guarded Data Call Mode. To place a station into Guarded Data Call Mode after a call has been established 0 Press the SET key and then the HOLD key. The HOLD LED will light continuously. To take the station out of Guarded Data Call Mode:- 0 Press the SET key and then the HOLD key. The HOLD LED will go out. NOTE: For instructions on how to connect modems to the Commander systems (Refer to Sections2.4.13and2.4.14). 2) Shared Exchange Lines Modems, facsimile machines or other data transferring equipment, sharing an exchange line with the system can take control of the exchange line for the duration of the data or other calls (Refer Sections and for installation instructions and Sections and for programming). To give the modem or facsimile machine control of the idle exchange line 0 Apply the control voltage to the control input for the shared exchange line. The shared exchange line LED will light at all stations indicating that the line is busy. When the modem or facsimile machine is finished with the line Disconnect the control voltage from the control input for the shared exchange line. The line LED will go out at all stations indicating that the line is idle. 28

16 Power Failure i) When a power failure occurs, outside lines are automatically switched through to preassigned stations as follows:- OUTSIDE POWERFAIL OUTSIDE POWERFAIL LINE STATION LINE STATION TABLE POWERFAIL STATION CONNECTION -824/1236/2464 ii) iii) iv) Powerfail stations, if equipped, are able to make incoming and outgoing calls during power failure. Incoming calls are signalled via a powerfail bell which is equipped with both audible and visual signalling. One powerfail bell may be provided for each line required for use during power failure. All other facilities provided by the system are inoperative during power failure Confidence Tone (Optional) A confidence tone can be provided at the station each time a key is pressed (refer to Section for programming instructions). To activate the confidence tone: Dial * with the handset on-hook and the speaker off. Each time a key is pressed a short tone will be heard through the station speaker. To deactivate the confidence tone: Dial * with the handset on-hook and the speaker off. 29

17 1.4.9 Intercom Calls - Outgoing Making An Intercom Voice Call 0 Check that the ICM lamp is out (the ICM lamp will glow if all intercom lines are busy). 0 Lift the handset and press the ICM key. The ICM lamp will glow and intercom dial tone will be heard 0 Dial the wanted station number 0 Speak after hearing a single tone burst If a double tone burst is heard, the called station has the microphone switched off. Remind the called party to switch the microphone on to reply. If a slow repeating tone is heard, then a continuous ring signal is being sent to the called station. Busy tone means that the party is engaged on another call. A medium repeating tone means that the called station is in the Do Not Disturb mode (Section ) Continuous Ring Signal If there is no immediate response when a station is called, a continuous ring signal can be transmitted to the station by dialling 1. The continuous ring signal can be cancelled and the voice call re-established by again dialling 1. If the system is programmed in the signal call mode, continuous ring is transmitted in the first instance. Dialling 1 reverts the call to a voice call Direct Station Selection (DSS) Calls. The Direct Station Selection keys are designated 1 to 10. Ten frequently called station numbers can be allocated to the DSS keys and can be called by pressing only one of the DSS keys. To Store a Station Number 0 Lift the handset or press SPKR key 0 Press DC key. The ICM lamp will light and the intercom dial tone will be heard. 0 Press ICM key. The intercom dial tone will cease and the ICM lamp will remain alight a Press the required DSS key where the station number is to be stored 0 Dial the station number To store more station numbers in other DSS key locations press DC key and repeat the above procedure. To make an intercom call:- * Lift the handset 0 Press the required DSS key All the normal intercom tones will be received when using Direct Station Selection Intercom Step Call When the called station is busy or does not answer, the idle station with the next highest station number can be called automatically by dialling # after receiving the busy tone or receiving no answer. 30

18 Intercom Camp-On If a busy tone is heard when making an intercom call, you can wait for the intercom call to be automatically established when the busy station becomes free. Dial * after receiving the busy tone and wait with the handset off-hook until the called station becomes free. The continuous intercom ring tone will be heard through your station handset when the called station becomes free. To cancel the Intercom Camp-on Intercom Call Back Replace the handset then lift the handset again Dial * and 1 0 Replace the handset If a busy tone is heard when making an intercom call, you can wait with the handset on-hook for the intercom call to be automatically established when the busy station becomes free. Dial * after receiving the busy tone and replace the handset. When the called station becomes free your station will ring. Upon answering, continuous intercom ring tone will be heard at your station until the called station answers. If the call back is not answered within 20 seconds then it will be automatically cancelled. To cancel Intercom Call Back Message Waiting 0 Lift the handset or press SPKR key 0 Dial * and 1 Return the handset or press SPKR key again A station may leave a message waiting at a called station if there is no answer. Make an intercom call a Dial 0 if the called party does not answer 0 Return the handset The MW lamp will flicker at your station and fast flash at the called station. If the MW lamp does not flicker at your station the message waiting has been unsuccessful. A maximum of one station and one DSS console may leave a message waiting at any one station. When a called station which has more than one message waiting answers the message waiting then the DSS console will be answered first. To answer the message waiting at the called station Lift the handset 0 Press the ICM key. The intercom dial tone is heard Dial * An intercom signal call will be automatically connected between the station leaving the message and the station answering the message waiting. 31

19 The message waiting condition is automatically cancelled by the answering of the intercom call by the station leaving the message waiting condition. The message waiting can be cancelled by the station originating the message at anytime. If the MW lamp continues to fast flash then more than one message waiting was left at the called station. To cancel: Pilot Number Call Lift the handset or press SPKR key 0 Dial * and 0 0 Replace the handset or press SPKR key Stations may be divided into a maximum of 10 groups of up to 4 stations for pilot number calls (Refer to Section for programming). When the pilot number call is implemented the first available station in the group is called in the same manner as a normal intercom call. To establish a pilot number call:- Lift the handset 0 Press the ICM key. The ICM lamp will glow and intercom dial tone will be heard. 0 Dial # and then the pilot number (0 to 9). If the station called does not answer, dialling # will call the next available station in the pilot group. Exchange line calls can be transferred to a pilot group Intercom Calls - Incoming Incoming Intercom Call (Voice) Incoming. intercom calls are signalled by a single burst of tone followed by the calling party s voice through the speaker. The ICM lamp will fast flash indicating that there is an incoming intercom call. The call may be answered handsfree without lifting the handset. -. The microphone may be turned off by pressing the MIC key. The MIC lamp will light steadily indicating that the microphone is off. Pressing the MIC key again will turn the microphone back on which is indicated by the MIC lamp going out. If the status of the microphone is changed during an intercom call then the microphone will automatically switch back to its original status at the end of the call Incoming Intercom Call (Signal) Incoming intercom calls can be signalled by a short repeating ring tone and the ICM lamp fast flashing. The call can only be answered by lifting the handset. 32

20 Alternative Point Answering An intercom call to a particular station can be answered by any other station in the system. To answer another station s intercom call:- * Lift the handset Dial the called station number The intercom call is now connected to your station. If the called station number is in the same paging group as your station then the intercom call can be answered by a simpler method to the one described above. To answer another station s intercom call when the other station is in the same paging group as your station:- a Lift the handset 0 Dial # The intercom call is now connected to your station. NOTE: If a Meet-me paging call is heard at your station at the same time you wish to answer an intercom call to another station, then the above operating procedure will answer the Meet-me paging call Intercom Calls - Other Facilities Intercom Conference A maximum of six stations can be connected together to form a conference. a Call the first party and ensure that the called party answers using the handset. 0 Press the AD.ON key Listen for intercom dial tone Dial the second station and ensure that the called party answers using the handset. 0 Press the AD.ON key A three station conference is now established. To include more stations into the conference repeat the above procedures. If an attempt to include more than six stations into a conference is made then a long single tone will be heard. If any party replaces the handset the conference continues between the remaining parties. The intercom conference facility is lost when the number of intercom lines is increased by programming (Refer to Section ) Intercom Line Hold An intercom call can be placed on hold. Ask the internal party to wait Press the HOLD key. The ICM lamp flickers 33

21 While holding an intercom line, the holding station must remain off hook and cannot perform any other operation. The intercom line may be reanswered by pressing the ICM key. Music-on-hold is sent to the held station. The intercom hold facility is lost when the number of intercom lines is increased by programming (Refer to Section ) Transferring Intercom Calls Intercom calls may be transferred to another station by utilising the intercom conference facility During an intercom call between you and another station Press the AD.ON key 0 Listen for intercom dial tone 0 Dial the station number to which the call will be transferred and ensure that the called party answers using the handset 0 Inform the second party that there is a call to be transferred Press the AD.ON key again 0 Replace the handset The intercom call has been transferred to the second party. Transferring of intercom calls is not possible when the number of intercom lines is increased by programming (Refer to Section ) Room Monitor (Optional) The monitoring of sound in the vicinity of any key station by any other station is possible (Refer to Section for programming instructions). At the key station to be monitored Lift the handset or press SPKR key Press the MON key. The MON key lamp fast flashes Replace the handset or press SPKR key again At the stations monitoring the sound Press the MON key. The MON lamp will flicker When room monitoring is in progress an intercom line is used for the monitoring. Outside calls and intercom calls can still be made at any of the stations involved. However, room monitoring will be automatically suspended during the progress of the call and will resume when the call is completed. Repeat the above procedures to cancel room monitor. 34

22 Paging There are four types of paging calls that can be made. 1. Internal Zone Paging - to make an announcement to stations in one of four internal paging zones. 2. External Zone Paging - to make an external public address announcement over one of two external zones. 3. All External Zone Paging - to make an external public address announcement over both external zones. 4. All Call Paging - to make an announcement to all stations and both external zones. For internal zone paging programming refer to Section For external zone paging programming refer to Section and Making a Paging Call To make a paging call 0 Lift the handset Press the ICM key. The ICM lamp will light and intercom dial tone will be heard Dial the paging code required and make the announcement Return the handset Paging Codes All Call Paging 80 Internal Zone 1 81 Internal Zone 2 82 Internal Zone 3 83 Internal Zone 4 84 All External Zone Paging 85 External Zone 1 86 External Zone 2 87 A double splash tone is optional when a paging announcement is made. For splash tone programming refer to Section Meet-Me Paging Call After making an All Call or Internal Zone paging announcement for a called party to Meet-me 0 Press #and wait with the handset off hook for the called party to respond. The called party establishes an intercom connection by lifting the handset and dialling # at any station receiving the paging call. 35

23 Meet-Me Conference Paging After making an All Call or Internal Zone paging announcement for the called parties to Add-On and form a conference of up to six stations a Press AD.ON key and wait with the handset off hook for the called parties to respond. To respond to the meet-me conference call 0 Lift the handset Press the AD.ON key at any station receiving the paging call The called parties must respond to the meet-me conference call within 30 seconds otherwise they will be excluded from the conference Other Facilities Background Music (Optional) On systems where background music is provided the music may be heard over a station s speaker by dialling #. The background music may be turned off by again dialling # (Refer to Section for programming instructions). NOTE: Background music is automatically suppressed when incoming or outgoing calls are in progress Alarm Detection (Optional) The system has two alarm inputs that, when triggered, activate an alarm tone at preassigned stations and external speakers. There are two different tones to signal the two alarms. Alarm 1 activates a short repeating tone while Alarm 2 activates a repeating triple tone burst (Refer to Sections , and for programming instructions). The alarms are automatically cancelled when the alarm trigger condition is cancelled Handsfree Station Handsfree stations feature a display and the display control keys in addition to the other facility keys found on the On-Hook station. The following facilities are available in addition to the facilities described earlier Handsfree Operation The station may operate in Handsfree mode for every type of call. To place the station in Handsfree mode press the SPKR key with the handset on hook. This is equivalent to lifting the handset. To terminate the call press the SPKR key again. Lifting the handset during a Handsfree call will automatically switch the conversation to the handset. If you wish to change from the handset conversation to Handsfree mode press the SPKR key before replacing the handset. The microphone may be disabled at any time during a Handsfree conversation by pressing the MIC key. The MIC lamp will glow to indicate that the microphone is off. To enable the microphone press the MIC key again. 36

24 If the status of the microphone is changed during an intercom or exchange line call the microphone will automatically switch back to its original status at the end of the call. If the microphone is initially off and an intercom or exchange line is seized the microphone will be automatically switched on. At the completion of the call the microphone status will return to the off condition Dialled Number Display Timer When dialling out, the number dialled will be shown on the display. The last 11 digits will remain displayed during the progress of the call, or can be cleared by pressing the CLOCK or TIMER keys. The timer can be used either as a stopwatch or to time a call s duration in hours, minutes and seconds. I - To start the timer:- Press the TIMER key Clock To stop the timer:- Press the TIMER key OR Replace the handset or press SPKR key if hands free when the duration of a call is being timed. Press the CLOCK key to return the display to the clock mode. When in the clock mode the display will show the month, date, day of the week and the time in hours and minutes. The clock can only be set by a Handsfree station or the Test and Programming Unit plugged into station 10 socket. To set the clock:- Lift the handset or press SPKR key Press SET key Press CLOCK key Dial the year (e.g Dial * Dial the month and date (e.g th September) Dial * Dial the number corresponding to the day of the week 0 - Sunday, 1 - Monday, Saturday Dial * Dial the time in 24 hour time (e.g p.m.) Dial * Return the handset or press SPKR key 37

25 Alarm Clock Two alarm clocks are available and when set will go off at the set time every day. To set the alarms Lift the handset or press SPKR key Press the ALARM key Dial 1 for alarm 1 or dial 2 for alarm 2 Dial the required time in 24 hour time (e.g p.m.) Dial * Replace the handset or press SPKR key again. The symbols (( 11 for alarm 1 or (t21) for alarm 2 will be displayed to signal that one or both alarms have been set. The alarm can be silenced by pressing the ALARM key. If the ALARM key is not pressed, the tone will continue for approximately one minute. To clear the alarms:- Lift the handset or press SPKR key Press the ALARM key Dial 1 for alarm 1 or dial 2 for alarm 2 Dial * Replace the handset or press SPKR key again Incoming Intercom Call Check The station number of the station originating an intercom call will be automatically displayed when the display is in the clock mode. When the display is displaying the dialled number then pressing the CHECK key will display the station number originating the intercom call. If the display is in a Timer mode then the display must be placed into the Clock mode before pressing the CHECK key to display the station number originating the intercom call Message Waiting Check If the MW lamp is indicating that there is a message waiting by fast flashing then the station numbers of the stations originating the messages can be displayed. To display the station numbers:- Press the CHECK key with the handset on hook Dial * Press the CLOCK key to return the display to the clock mode Abbreviated Dial Number Check The abbreviated dial numbers can be displayed. Press the CHECK key with the handset on hook Dial the abbreviated code (00 to 991. The stored number will be displayed. If the number exceeds 11 digits, press the * key to display the remaining digits. Press the CLOCK key to return the display to the clock mode. 38 f

26 I I Repertory Dial Number Check To display the abbreviated dial codes stored for repertory dialling. Press the CHECK key with the handset on hook Press the required DSS key. The abbreviated dial code will be displayed. Press the CLOCK key to return the display to the clock mode DSS Station Number Check The station numbers assigned to the DSS keys can be displayed. Press the CHECK key with the handset on hook, then the ICM key Press the required DSS key. The station number assigned to the DSS key will be displayed. Press the CLOCK key to return the display to the clock mode. _ Headset Station Headset stations can be either Handsfree or On-Hook stations which have the Headset Interface Board installed (refer to Section for installation instructions). A Handsfree station loses the handsfree facility when the headset interface is installed Headset Operation The Headset station can operate in headset mode for every type of call. To place the station into headset mode press the SPKR key with the handset on-hook. This is equivalent to lifting the handset. To terminate a call press the SPKR key again. Lifting the handset during a headset call will automatically switch the conversation to the handset. If you wish to change from using the handset to the headset press the SPKR key before replacing the handset Incoming Calls Incoming intercom calls (voice) are received via the headset and can be answered without touching the station. The ICM lamp fast flashes. Incoming intercom calls (ring) are signalled through the station speaker and by the fast flashing of the ICM lamp. To answer Press the SPKR key. The SPKR lamp will light. Press the ICM key. The ICM lamp will light steadily and conversation is possible via the headset. Incoming outside line calls are signalled through the station speaker and by the slow flashing of the LINE lamp. To answer: Press the SPKR key. The SPKR lamp will light. Press the incoming LINE key. The LINE lamp will light steadily and conversation is possible via the headset. 39

27 DSS Console DSSCall Up to two DSS consoles can be used with the -824 and systems and up to six DSS consoles can be used with the system. Each DSS console is assigned to a station (Refer to Section for programming instructions). An intercom call to any station can be made with a single key operation using the DSS console. Lift the handset on the associated station Press the required direct station selection (DSS) key to establish an intercom call. To change an intercom voice call to a signal call or an intercom signal call to a voice call press the SGIVC key Automatic Hold of Exchange Line Paging Pressing a direct station selection key or paging key while having an outside call will automatically place the outside call on hold. A paging call to any of the internal or external zones can be made with a single key operation in a similar manner to a DSS call. The internal zones are labelled IZl, IZ2, 123, and IZ4 while the external zones are labelled EZl, EZ2, and EAZ for external all zone. The All Call paging key is labelled AC. To make a paging call:- Lift the handset on the associated station Press the required paging key to establish a paging call Automatic Transfer After Intercom Call After announcing a transferred call using intercom and ensuring the transferred station has answered using the handset, the call can be transferred automatically by pressing the TRFR key without the need for the transferred station to press the held LINE key. This is a similar method to Automatic Transfer after Announcing, Section Transfer Without Announcing Ask the outside party to wait Press the required direct station selection (DSS) key. The outside line is automatically placed on hold Press the TRFR key. The line lamp will change to a steady glow Replace the handset. At the station to which the call is being transferred a fast warbling tone is heard and the line lamp flickers. 40

28 If the call remains unanswered for a predetermined time it will recall to your station with a fast warbling tone heard over the station speaker. The line lamp will show I-HOLD at your station and HOLD at all other stations. (Refer to Section for programming instructions of the ringback timer). This transfer method is similar to Section Transfer Without Announcing Message Waiting The DSS console may leave a message waiting at another station if the station does not answer Make an intercom call Press MW key if the called party does not answer Replace the handset The MW lamp on the associated station will flicker and the station lamp on the DSS console will slow flash. The MW lamp on the message waiting station will fast flash. To cancel the message waiting:- Press the MW key with the handset on hook Press the DSS key of the station which you want to clear the message waiting condition. The message waiting is similar to Section Message Waiting Night Transfer The DSS console can place the system or the group that the DSS console is a member of into night service mode (Refer to Section Night Transfer). To place the system or group of stations into night service mode:- Press the NT key with the handset on hook. The NT lamp on the DSS console and the FW.ME lamp of the stations placed into night mode will light. To take the system or group of stations out of night service mode:- Press the NT key again with the handset on hook. The NT lamp of the DSS consoles and FW.ME lamp of the stations previously placed into night mode will go out Door Stations Door stations provide a chime tone and Handsfree talkback to assigned key stations (Refer to Section for programming instructions). A maximum of two door stations may be connected to the system with each door station having a different chime tone. Door station 1 has a slow chime tone while door station 2 has a quick chime tone. The length of the chime is selectable between a short tone and a 30 second repeating chime tone (Refer to Section for programming instructions). 41

29 To initiate a door station call:- Press the CALL button. The chime tone will be heard at the door station and the stations programmed to receive a door station call. The ICM LED will fast flash at stations receiving the door station call. To answer a door station call Lift the handset while the ICM LED is fast flashing. The ICM LED will light steadily indicating an intercom call is in progress with the door station. To call a door station Lift the handset and press the ICM key. The ICM lamp will light and intercom dial tone will be heard. Dial 88 for door station 1 or 89 for door station 2 NOTE: Only one door station can send or receive calls at any one time. The other door station not in use cannot initiate a door station call and the door station appears busy to calling stations Standard Telephone Station Outside Calls - Outgoing Lift the handset, listen for special facility tone Dial 0 to connect to any free line Listen for outside dial tone, then dial the wanted number To seize a line allocated to a line request group dial the line request group number 1 to 4 after obtaining the internal dial tone To seize a particular line dial 5, then the two digit line number. 01 to 08 for to 12 for to 24 for Outside Calls - Incoming Outside Line Request Lift the handset to answer incoming calls When all outside lines in your group are busy, the next free line may be requested when the busy tone is heard. Dial the outside line request group number (1 to 4). The special facility tone will be heard. Replace the handset. NOTE: If the busy tone is still heard after dialling the line request group number then the outside line request has been denied. Issue I 42