The mention of any product does not constitute an endorsement by TouchTunes Interactive Networks.

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2 Disclaimer Document Part Number: Rev 00 July 2012 TouchTunes and the TouchTunes logo are trademarks of TouchTunes Interactive Networks. All other brand and product names are trademarks or registered trademarks of their respective corporations. The mention of any product does not constitute an endorsement by TouchTunes Interactive Networks. This manual is furnished under a lease agreement and may only be copied or used within accordance with the terms of such lease agreement. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by TouchTunes Interactive Networks. TouchTunes Interactive Networks assumes no responsibility or liability for any errors or inaccuracies that may appear in this document. Except as permitted by such lease agreement, no part of this publication may be reproduced, stored in any retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without prior written consent of TouchTunes Interactive Networks. Changes are periodically made to the information herein; these changes will be incorporated into new editions of this publication. TouchTunes may make improvements and/or changes in the products and/or software programs described in this publication at any time. If you have comments on this manual or the products it describes, address them to: TouchTunes Interactive Networks Attention: Publications 400 Sainte Croix Avenue, Suite 200 E Montreal, Quebec, Canada H4N 3L4 Service Hotline: Fax: (847) TouchTunes may use or distribute whatever information you supply in any way it believes appropriate without incurring any obligations to you. Copyright 2012 TouchTunes Interactive Networks. All rights reserved, including those to reproduce this publication or parts thereof in any form without permission in writing from TouchTunes Interactive Networks.

3 Contents 1 Welcome To TouchTunes PhotoBooth 5 About TouchTunes PhotoBooth PhotoBooth Service Requirements Reminder About This Guide Disclaimer and Safety Information Contacting TouchTunes Activating PhotoBooth 9 Ensuring Your Camera is Ready for PhotoBooth Enabling PhotoBooth and Adjusting Surcharges About PhotoBooth Surcharges Adjusting the Virtuo Camera s White Balance PhotoBooth Printer Installation 15 Unpacking the PhotoBooth Printer Levelling the PhotoBooth Kiosk Installing the Ink Ribbon Installing the Paper Roll Connecting the PhotoBooth Printer to Virtuo Testing the PhotoBooth Printer Printer Maintenance 27 Ordering Replacement Ink Ribbons and Paper Rolls Changing the Ink Ribbon and Paper Roll Changing the Ribbon Cartridge Changing the Paper Roll

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5 Welcome To TouchTunes PhotoBooth About TouchTunes PhotoBooth TouchTunes PhotoBooth is a new service that makes it easy for consumers to own the moment and remember it forever. Fun, social and spontaneous, TouchTunes PhotoBooth encourages consumer interaction and draws attention to the Virtuo SmartJuke with its luminous yellow LED light. TouchTunes PhotoBooth s high quality, wide-angle camera lens makes taking group photos a snap, even in low-light settings like bars and restaurants. PhotoBooth presents a new non-music source of revenue and because it will not interrupt Virtuo s standard music mode, you now have simultaneous revenue streams available to you! Setting up a PhotoBooth printer is simple, and the option to print is available automatically if a printer is connected to Virtuo. The PhotoBooth printer is enclosed in a lockable kiosk that complements the look and style of Virtuo. This kiosk can be placed directly beneath a wall-mounted Virtuo, or beside one that is floor-mounted. PhotoBooth Service Requirements Reminder This guide was packaged with a one-page README document that explains what you will need to do, apart from setting up a PhotoBooth printer, to provide your locations with the PhotoBooth service. Ensure that you have read this README document before visiting your locations to install a PhotoBooth printer. About This Guide This guide is for Operators of TouchTunes Virtuo SmartJukes and their technicians, and TouchTunes technical support and field service personnel. It provides important information about the installation, setup, and operation of a TouchTunes PhotoBooth camera and printer. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

6 6 Welcome To TouchTunes PhotoBooth Disclaimer and Safety Information Disclaimer and Safety Information TouchTunes Interactive Networks is not responsible for any damage resulting from the improper installation or connection of PhotoBooth components or any other external equipment to your Virtuo, nor is TouchTunes responsible for any damage caused during shipment (except the shipment to the original purchaser) or any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply improper maintenance any other misuse, abuse, or mishandling Familiarize yourself with this important safety information before proceeding with product installation. WARNING: This symbol alerts you to the presence of dangerous voltage within the product enclosure that may be of sufficient magnitude to constitute a risk of electrical shock. Do not open the PhotoBooth Printer except to replace the ink ribbon or paper roll. There are no user-serviceable parts inside. Servicing must be performed by qualified personnel only. CAUTION: Do not install the TouchTunes Printer near any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. ATTENTION: The PhotoBooth printer must only be used while inside its kiosk. Using it outside the kiosk could damage the printer. Damage to the printer is not covered by the warranty if the damage occurs while the printer is used outside its kiosk. To prevent risk of fire or electric shock, avoid overloading wall outlets, extension cords, integral convenience receptacles. Protect all power cords from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Do not let objects or liquids enter these products as they may touch dangerous voltage points or short-out parts that could result in a fire or electric shock. Refer all service to qualified service personnel. Service is required when this equipment has been damaged in any way, including but not limited to: power-supply cord or plug damage; liquid has been spilled or objects have fallen into the equipment; the equipment has been exposed to rain or moisture, or has been dropped. TouchTunes PhotoBooth Installation and Setup Guide

7 Welcome To TouchTunes PhotoBooth Contacting TouchTunes 7 Contacting TouchTunes If you need help with or have questions about this document, contact TouchTunes by: using the links on the Contacts page on the TouchTunes Dashboard at calling the TouchTunes 24/7 Service Hotline at To help us assist you more effectively with problem reports, the following information may be required when contacting TouchTunes Support: Virtuo SmartJuke ID. Virtuo SmartJuke model. The serial number of any component you believe to be defective. The date/time the problem occurred. Actions performed immediately before the problem occurred. Any additional comments or information that might help us identify the source of the problem. If you need assistance with this or any other TouchTunes product, please call or technical support. We value your comments. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

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9 Activating PhotoBooth Topics Ensuring Your Camera is Ready for PhotoBooth Enabling PhotoBooth and Adjusting Surcharges Adjusting the Virtuo Camera s White Balance Ensuring Your Camera is Ready for PhotoBooth The most important aspect of optimizing the PhotoBooth experience for locations is ensuring Virtuo s onboard PhotoBooth camera is properly installed and calibrated. Throughout April and May of 2012, as part of our In-Venue Virtuo Improvement Program, TouchTunes shipped a PhotoBooth camera and/or a new PhotoBooth camera bracket to all operators with Virtuo SmartJukes. Note: As part of the In-venue Virtuo Improvement Program, these parts were integrated into the production of all new Virtuos. If you received a Virtuo directly from TouchTunes (and not a distributor) after April 2012, it is not necessary to install the Virtuo Camera or replace the Virtuo Camera Bracket. If you received a full PhotoBooth Camera kit for your Virtuo: The instructions for installing your Virtuo camera, PhotoBooth Camera Kit Installation and Alignment, were included with the PhotoBooth camera kit. These instructions are also available on the Operator Dashboard at If you only received a PhotoBooth Camera bracket for your Virtuo: The instructions for replacing the original camera bracket and calibrating the camera, PhotoBooth Camera Bracket Installation and Alignment, were included with the new PhotoBooth camera bracket. These instructions are also available on the Operator Dashboard at TouchTunes PhotoBooth Installation and Setup Guide Rev 00

10 10 Activating PhotoBooth Enabling PhotoBooth and Adjusting Surcharges Enabling PhotoBooth and Adjusting Surcharges If you followed the instructions included with either the PhotoBooth camera kit or PhotoBooth camera bracket kit, your PhotoBooth camera is already optimized. All that remains to offer your locations digital images using the PhotoBooth service is to ensure you have turned PhotoBooth ON and you have added any surcharge you wish to charge for digital images. Note: Although the installation and alignment of the Virtuo camera or camera bracket were one-time requirements, you should consider periodically adjusting the white balance levels of your Virtuo camera to match changing light conditions in a location. See Adjusting the Virtuo Camera s White Balance for the procedure. About PhotoBooth Surcharges As per the terms of your PhotoBooth Addendum with TouchTunes, there are minimum prices to patrons for the PhotoBooth service. The PhotoBooth service automatically calculates the number of credits required to meet these minimums. The base cost of a digital photo is $1. The base cost of a printed photo is $3. The base cost of additional printed photos is $2. PhotoBooth Surcharges Example The following example may be useful in helping you determine the most appropriate PhotoBooth surcharges. If your Virtuo credit rules are 2 credits per dollar, then the cost of a single credit is 50 cents. 1. The default price for a digital image will be 2 credits, since that is the equivalent of $1 to the patron. 2. The default price for the first printed image (which includes a digital image) will be 6 credits, since that is the equivalent of $3 to the patron. 3. The default price for additional printed images will be 4 credits, since that is the equivalent of $2 to the patron. In this example, a patron would pay: $1 for a digital print $3 for a printed image (which includes a digital print) $5 for two printed images ($7 for three printed images, $9 for four printed images, etc..). In all three cases, each credit you add as a surcharge for each of these options will increase that base price by 50 cents. TouchTunes PhotoBooth Installation and Setup Guide

11 Activating PhotoBooth Enabling PhotoBooth and Adjusting Surcharges 11 To Turn PhotoBooth ON and Set the PhotoBooth Surcharges: 1. Touch the Services > PhotoBooth Options button from Virtuo s Operator Menu. 2. Turn the PhotoBooth service ON. 3. Use the + and - buttons to increase the surcharges for digital photos, the first printed image, and additional printed images. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

12 12 Activating PhotoBooth Adjusting the Virtuo Camera s White Balance Adjusting the Virtuo Camera s White Balance The PhotoBooth camera s White Balance setting should always be adjusted according to the lighting levels in a location in order to produce optimal picture quality. If a location generally operates under low-lighting conditions, it is essential to replicate these lighting conditions when performing the white balance adjustment procedure. In order to optimize the camera s light balance for the PhotoBooth service, Virtuo must be running OpenStage or later. If your Virtuo is not running this version or later (even after touching Call Now from the Operator menu s Diagnostics screen), contact TouchTunes Technical Support at To set the PhotoBooth camera s white balance: 1. Stand at arm s length from the Virtuo screen. This simulates the optimal distance a customer s face would be positioned from the camera. TouchTunes PhotoBooth Installation and Setup Guide

13 Activating PhotoBooth Adjusting the Virtuo Camera s White Balance Press the Manager button on Virtuo s I/O board. 3. Navigate to the Hardware > Camera page. 4. Press the CALIBRATE WHITE BALANCE button. The Preview screen will display a red square. 5. Hold up a stack of white or light gray paper to the camera and position it at a 45 degree angle backwards (that is, tilting the top towards yourself). Do not use a single sheet of paper, as it may be translucent. As in the image below, position the paper so that the red square onscreen is completely filled by your paper. The light should be reflecting off the paper towards the ceiling behind the Virtuo. 6. You will be prompted onscreen as necessary until the calibration is completed. The white balance process will take approximately 5 seconds. Try to keep the sheet as still as possible during this time. If the lighting of the location changes significantly, you should reset the white balance as part of your routine when visiting the location. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

14 14 Activating PhotoBooth Adjusting the Virtuo Camera s White Balance A Note on the PhotoBooth Camera s Firmware In order to obtain the best performance out of the PhotoBooth camera, its firmware needs to be up-to-date. To verify that your camera has the latest firmware, simply check the versions displayed in the Hardware > Camera page of the Manager interface. You ll then see what the camera currently sees, and below that image you ll find this: If the current firmware is less than the latest firmware, simply tap the Upgrade Firmware button and wait for the upgrade process to complete. When the firmware is up-to-date, the Upgrade Firmware button will be greyed out (as it is in the image above.) TouchTunes PhotoBooth Installation and Setup Guide

15 PhotoBooth Printer Installation This section introduces the TouchTunes PhotoBooth Printer, provides safety information, and tells you how to get customer support. Topics Unpacking the PhotoBooth Printer Levelling the PhotoBooth Kiosk Installing the Ink Ribbon Installing the Paper Roll Connecting the PhotoBooth Printer to Virtuo Testing the PhotoBooth Printer TouchTunes PhotoBooth Installation and Setup Guide Rev 00

16 16 PhotoBooth Printer Installation Unpacking the PhotoBooth Printer Unpacking the PhotoBooth Printer 1. Open the printer box and take the printer out of it. The printer will be screwed to a pallet. 2. Remove the two screws holding the kiosk to its pallet, using the Allen key that was tacked to the pallet. The screws come in from underneath, so you have to access the screws with the Allen key 3. Cut the zip tie that holds the keys to the back of the kiosk. Use one of the keys to open the back of the kiosk. TouchTunes PhotoBooth Installation and Setup Guide

17 PhotoBooth Printer Installation Unpacking the PhotoBooth Printer 4. Take out all the foam pieces that you see packed inside the kiosk, and then pull out the three boxes. 5. Take out the two boxes. The small one contains the ink ribbon, and the larger one contains a roll of photo paper. The open box contains the two plastic flanges that will be fitted to the sides of the paper roll. 6. Take out the power and USB cables, and run them along the bottom left, through the hole in the corner of the back door. 7. Close and lock the back door (using the key.) 8. Plug the kiosk s power cable into a wall socket. Don t connect the USB cable to the Virtuo yet. NOTE: Whenever you must move the PhotoBooth Printer kiosk to a different location, make sure you use the foam padding that you removed when unpacking to help secure the printer inside the kiosk and prevent damage to it. ATTENTION: The PhotoBooth printer is not designed to be removed from the kiosk. It must only be used while inside its kiosk. Using it outside the kiosk could damage the printer. Damage to the printer is not covered by the warranty if the damage occurs while the printer is used outside its kiosk. TouchTunes PhotoBooth Installation and Setup Guide Rev 00 17

18 18 PhotoBooth Printer Installation Levelling the PhotoBooth Kiosk Levelling the PhotoBooth Kiosk In the parts kit provided with the PhotoBooth kiosk, you ll find two short and two long set screws. Insert either the short or long set screws in the holes that were originally used to screw the kiosk to the pallet, to adjust and level the kiosk. Use the Allen key from the parts kit to screw in and adjust these set screws. Installing the Ink Ribbon NOTE: It is not necessary to remove the printer from the kiosk to install or replace the paper roll or the ink ribbon. NOTE: The printer roll and ink ribbon are designed to use the appropriate amount of materials so that they run out at the same time. Thus, you should always change both the paper roll and the ink ribbon at the same time. 1. Unpack the paper roll and ink ribbon from their packaging. 2. Unlock and open the front of the kiosk. Turning the key causes the front of the kiosk to pop out. 3. Pull the printer drawer out. 4. Pull down the front plate and chute assembly. 5. Push up and then pull out the dust box. TouchTunes PhotoBooth Installation and Setup Guide

19 PhotoBooth Printer Installation Installing the Ink Ribbon 3. Press the button that opens the printer, then pull the front of the printer outwards to open it. 4. Unpack the ink ribbon, including removing any wrapping or tape that holds the two parts of the ribbon together. NOTE: The ink ribbon is fragile. Manipulate it carefully, to avoid ripping the delicate film that contains the ink. 5. Making sure to match the sides (flanges) of the ribbon with the inside of the printer, insert the smaller part of the ribbon into position, pushing the left side in first, and then pressing the right holder out to slip that part of the ink ribbon into place. TouchTunes PhotoBooth Installation and Setup Guide Rev 00 19

20 20 PhotoBooth Printer Installation Installing the Paper Roll 6. Take the bigger part of the ribbon, and push its left side into place onto its holder, then push the right (and green) holder to slip the ribbon into place. 7. Tighten the ribbon by turning the green holder wheel until there is no slack left. 8. Keep the printer open for the next major step: installing the paper roll. Installing the Paper Roll 1. Unpack the paper roll and remove the sticker that keeps it from unrolling. Also unpack the two paper flanges (blue and white plastic). 2. There are thick plastic discs on the paper flanges that first need to be removed (you will not be using them.) 3. Insert the flanges into the sides of the paper roll. Notice that the blue flange has a notch, while the white flange doesn t. The paper roll has a matching notch on one side, so make sure to align the blue flange s notch with the one on the paper roll. TouchTunes PhotoBooth Installation and Setup Guide

21 PhotoBooth Printer Installation Installing the Paper Roll 4. On the printer, press the control shown to open the paper roll housing. 5. Place the paper roll into the housing, making sure to match the colors of the flanges with the colors of the holders they will be placed into. 6. Rotate the paper roll as shown until the cut end falls into place under the roll (you will feel it as you rotate the roll.) TouchTunes PhotoBooth Installation and Setup Guide Rev 00 21

22 22 PhotoBooth Printer Installation Installing the Paper Roll 7. Rotate the paper in the opposite direction until the Paper Set light turns on. 8. Close the paper housing. 9. Push the printer closed. 10. Replace the dust box 11. Push the front plate up. 12. Push the front drawer back into the kiosk until it locks into place. TouchTunes PhotoBooth Installation and Setup Guide

23 PhotoBooth Printer Installation Connecting the PhotoBooth Printer to Virtuo 23 Connecting the PhotoBooth Printer to Virtuo 1. Press the Manager button on the Virtuo to enter the Operator Menu. 2. Navigate to the Hardware > Printer page. The screen will show a faded test pattern and prompt you to connect a PhotoBooth printer. 3. Plug the printer s USB cable into an open USB port on the Virtuo s computer. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

24 24 PhotoBooth Printer Installation Connecting the PhotoBooth Printer to Virtuo 4. Within a few moments, the printer will be detected (it is not necessary to reboot the Virtuo), and the number of prints remaining on the current paper roll and ink ribbon remaining will appear onscreen. 5. To print the onscreen image directly from the Operator Menu and test the printer, touch the Test Printer button. NOTE: If you are adding a printer after having run PhotoBooth as a digital only service, and you would like to adjust the PhotoBooth surcharges for printed images, see To Turn PhotoBooth ON and Set the PhotoBooth Surcharges: in chapter 2. TouchTunes PhotoBooth Installation and Setup Guide

25 PhotoBooth Printer Installation Testing the PhotoBooth Printer 25 Testing the PhotoBooth Printer You should ensure you have properly tested both the camera and the printer before leaving the location. Test that the PhotoBooth camera and printer are properly set up and that the printed images are of the highest possible quality by touching the PhotoBooth icon on the Service Tray to launch the PhotoBooth service. NOTE: If you are running OpenStage or higher and you do not see the PhotoBooth icon on Virtuo s home page, it means you have not completed all of the following requirements: Signed a PhotoBooth Addendum with TouchTunes Turned PhotoBooth ON from the Services > PhotoBooth Options page on Virtuo s Operator Menu Upgraded the PhotoBooth camera s firmware Adjusted the PhotoBooth camera s white balance TouchTunes PhotoBooth Installation and Setup Guide Rev 00

26 26 PhotoBooth Printer Installation Testing the PhotoBooth Printer TouchTunes PhotoBooth Installation and Setup Guide

27 Printer Maintenance Topics Ordering Replacement Ink Ribbons and Paper Rolls Changing the Ink Ribbon and Paper Roll Ordering Replacement Ink Ribbons and Paper Rolls As patrons print images at the location, you will need to replace the printer s paper roll and ink ribbon. The standard paper roll and ink ribbon are sufficient for approximately 300 images. The ink ribbon is designed with consideration for the size of the paper roll, so the two deplete at the same rate. Therefore, you should always change both the paper roll and the ink ribbon together. You can track the number of prints left on a printer s paper roll and ink ribbon at any time from Virtuo s Hardware > Printer page. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

28 28 Printer Maintenance Ordering Replacement Ink Ribbons and Paper Rolls NOTE: If the printer roll is empty, the ink ribbon is used up, or the printer is jammed for any reason, the option to print an image will be automatically disabled, and the Share + Print button will not be displayed. Due to the fact that ink ribbon and paper rolls deplete together and should be replaced together, the two are bundled together for easier ordering. Simply order TouchTunes P/N : this bundle includes two ink ribbonss and two paper rolls. This bundle consequently covers your needs for up to 600 prints. TouchTunes PhotoBooth Installation and Setup Guide

29 Printer Maintenance Changing the Ink Ribbon and Paper Roll 29 Changing the Ink Ribbon and Paper Roll Changing the Ink Ribbon It is not necessary to remove the printer from the kiosk to install or replace the paper roll or the ink ribbon. NOTE: The printer roll and ink ribbon are designed to use the appropriate amount of materials so that they run out at the same time. Thus, you should always change both the paper roll and the ink ribbon at the same time. 1. Unlock and open the front of the kiosk. Turning the key causes the front of the kiosk to pop out. 2. Pull the printer drawer out. 3. Pull down the front plate and chute assembly. 4. Push up and then pull out the dust box. 5. Take advantage of this moment to empty the dust box. 6. Press the button that opens the printer, then pull the front of the printer outwards to open it. TouchTunes PhotoBooth Installation and Setup Guide Rev 00

30 30 Printer Maintenance Changing the Ink Ribbon and Paper Roll 7. Remove the old ink ribbon: Pull the top part of the ribbon off the right (green) holder by pushing the holder to the right. Then, pull the top part off the left holder. You can now access the lower part of the ribbon. Push the right side holder to the right so you can pull out the lower part of the ribbon. You can now throw the old ribbon away. 8. Unpack the new ink ribbon, including removing any wrapping or tape that holds the two parts of the ribbon together. NOTE: The ink ribbon is fragile. Manipulate it carefully, to avoid ripping the delicate film that contains the ink. TouchTunes PhotoBooth Installation and Setup Guide

31 Printer Maintenance Changing the Ink Ribbon and Paper Roll 9. Making sure to match the sides (flanges) of the ribbon with the inside of the printer, insert the smaller part of the ribbon into position, pushing the left side in first, and then pressing the right holder out to slip that part of the ink ribbon into place. 10. Take the bigger part of the ribbon, and push its left side into place onto its holder, then push the right (and green) holder to slip the ribbon into place. 11. Tighten the ribbon by turning the green holder wheel until there is no slack left. 12. Keep the printer open for the next major step: installing the paper roll. TouchTunes PhotoBooth Installation and Setup Guide Rev 00 31

32 32 Printer Maintenance Changing the Ink Ribbon and Paper Roll Changing the Paper Roll 1. On the printer, press the control shown to open the paper roll housing. 2. Remove the empty paper roll, and take the two plastic flanges off. 3. Unpack the paper roll and remove the sticker that keeps it from unrolling. 4. Insert the flanges into the sides of the new paper roll. Notice that the blue flange has a notch, while the white flange doesn t. The paper roll has a matching notch on one side, so make sure to align the blue flange s notch with the one on the paper roll. TouchTunes PhotoBooth Installation and Setup Guide

33 Printer Maintenance Changing the Ink Ribbon and Paper Roll 5. Place the paper roll into the housing, making sure to match the colors of the flanges with the colors of the holders they will be placed into. 6. Rotate the paper roll as shown until the cut end falls into place under the roll (you will feel it as you rotate the roll.) 7. Rotate the paper in the opposite direction until the Paper Set light turns on. TouchTunes PhotoBooth Installation and Setup Guide Rev 00 33

34 34 Printer Maintenance Changing the Ink Ribbon and Paper Roll 8. Close the paper housing. 9. Push the printer closed. 10. Replace the dust box 11. Push the front plate up. 12. Push the front drawer back into the kiosk until it locks into place. You are done replacing the ink ribbon and the paper roll. The printer should now be able to print pictures again. TouchTunes PhotoBooth Installation and Setup Guide

35 Printer Maintenance Changing the Ink Ribbon and Paper Roll 35 TouchTunes PhotoBooth Installation and Setup Guide Rev 00

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