Messages Customer. My name is Carl and I will help with your question Please could you let me know what lights are lit up on the printer?

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1 ssages Just got a Canon PIXMA MG3650. Having problems in setting up. I have WiFi to which my Epson printer found easily. But spent 1.5 hours yesterday trying to get the Canon to find my WiFi? Tried all the info on the enclosed instructions re WiFi discovery but still no show! Do I need ink cartridges in ( although I have put them in )? Must hey be Canon cartridges or should I be able to use re-conditioned ones? May have more questions later. 22/09/ :59 Hi, My name is Carl and I will help with your question Please could you let me know what lights are lit up on the printer? Could you try following this guide and let me know where the printer fails. mg3550_printer_wireless_connection_setup/ 22/09/ :20 Ok Carl just going to check now 22/09/ :37 Ok on light is steady Green, WiFi light is steady Blue. The orange light by C is on and steady. But the orange light on B is flashing continuesly. The A4 PLAIN paper light is Steady Green 22/09/ :42 Are you able to send me a photograph? 22/09/ :43 Ok 22/09/ :45 B light has now gone off 22/09/ :45 So Green on light is steady ON, the WiFi light is Steady Blue ON. Only the C orange light steady ON 22/09/ :47 Not sure, guide me? 22/09/ :49 Do you have paper in the printer?

2 22/09/ :49 Yes 22/09/ :50 And ink cartridges 22/09/ :50 Ok is the orange light steady and not flashing? 22/09/ :51 Have photo, how do I send? 22/09/ :51 You should be able to attach it to this chat using the paperclip 22/09/ :52 The orange light below the Alarm icon light is ON staedy 22/09/ :52 Not flashing 22/09/ :52 Ok, Do you plan on printing to the printer from your computer? 22/09/ :53 I can t see the paper clip on my ipad? 22/09/ :55 Ok bear with me and I will send a link 22/09/ : /09/ :57 Generally either from my iphone 8 or ipad Pro 22/09/ :57 CCB588D9-40D6-4C72-95DD-414EF9183F32.jpeg 22/09/ :57 Thank you got the photo 22/09/ :58 Oh good, cos Dropbox giving me problems 22/09/ :02 Could you try and send a print to the printer from your ipad. 22/09/ :05 ipad just saying No Air printers found

3 22/09/ :07 Tried Printer Options but no change 22/09/ :08 Do you have a computer? 22/09/ :09 Yes but not set up or powered presently 22/09/ :10 Why is Canon so difficult? My old Epson came up and on with no trouble! 22/09/ :13 Only changed printers cos the Epson was causing printing problems! 22/09/ :14 I know canon seem so hard to setup, my HP was plain sailing getting it too work with the ipad. Could you try this Make sure machine is turned on. Load two sheets of A4 or Letter-sized plain paper. Press and hold Wi-Fi button and release it when ON lamp flashes. Press Wi-Fi button again. It should print out some settings, could you let me know the ip address 22/09/ :16 Nothing happened with print but Alarm light flashing 22/09/ :18 Is the light flashing a sequence? 22/09/ :21 Sorry was dealing with a call from British Gas! The Alarm light is a three flash sequence 22/09/ :28 That is a paper jam could you remove the paper from the tray and check the printer is not jammed. 22/09/ :30 Took the two sheets out but Alarm still flashing 22/09/ :31 Put sheets back, still flashing 3 sequence. 22/09/ :33 can you press the black button to reset the printer 22/09/ :34

4 When I lower the front the top sheet has started to print something but then stops? 22/09/ :34 You mean the button with nothing on it? 22/09/ :35 Did that now Green ON light is flashing continually. 22/09/ :36 The partial page is the Network Confirmation page. But it didn t come out, just sits in there. 22/09/ :37 Has the printer jammed again? 22/09/ :40 Now back to start with lights? Green ON steady, WiFi Blue ON steady, Alarm light Orange On steady, B light Orange flashing.. 22/09/ :41 The b light flashing is suggesting a problem with the black cartridge could you check the cartridges for me 22/09/ :43 B light now OFF 22/09/ :44 But Alarm Orange On steady 22/09/ :44 Tried cleaning Black cartridge base, put it back in but Alarm Orange still ON. 22/09/ :49 We have been 1.5 hours on this and no nearer resolution? 22/09/ :50 Now the printer has changed from A4 Plain paper to 4 x 5 Photo paper??? By itself? 22/09/ :52 I know it seems like as soon as I think we are near the printer has another error. Could you remove the paper and then put it back in the tray have you adjusted the paper guides? 22/09/ :53 Done that. 22/09/ :54 Orange B flashing again continually while Alarm C is steady Orange 22/09/ :55 Pulled the paper tray extension out and Orange B light has gone off. Orange C light ON steady.

5 22/09/ :59 Seems all correct lights are on Steady but for the C Orange being ON 22/09/ :00 B and C should be lit orange to let you know the cartridges are FINE 22/09/ :05 C Orange B is Off 22/09/ :06 I have the instructions that came with the printer. Nowhere does it say anything about the B light!!? 22/09/ :07 Sorry just seen it in a small box at the bottom of the page!! 22/09/ :08 Under NOTE? 22/09/ :08 The Note is for Android mine is ios 22/09/ :11 Ok, will the printer print the network settings? Load two sheets of A4 or Letter-sized plain paper. Press and hold Wi-Fi button and release it when ON lamp flashes. Press Wi-Fi button again. 22/09/ :13 Now back to Alarm flashing 3 sequence. Removed paper, put back but no change. 22/09/ :13 Feel like throwing this in the waste 22/09/ :14 2 hours in not acceptable to resolve? 22/09/ :14 I agree we are getting nowhere and I only get paid for my time if you are happy with my service. I am starting the think the printer is faulty as it seems to jam when you try and print. Alarm flashing 3 times is a jam. It may be best if you return the printer for a refund. 22/09/ :18 Tried that yesterday, seller said to contact Canon, did so and code a reference number. Seller said I need to get Genuine Canon cartridges? But the Config page printed soooo? 22/09/ :20

6 Ok Thanks anyway. Do you know if I can get a transcript of our conversation, so I can show or send to the seller? 22/09/ :22