This is the Telephone Dialogue Word-for-Word Transcription. --- Begin Transcription ---

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Olivia Lawson
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1 Page 1 <Ring, Ring> Seller: Hello This is the Telephone Dialogue Word-for-Word Transcription --- Begin Transcription --- Hello, is this the owner of house at 111 William Lane? Seller: Yes it is. Ok, my name s Scot, I m over here with XYZ Real Estate Company, how are you doing today? Seller: I m fine, but you know I m really not interesting in talking to any realtors. Oh, oh, I wasn t calling to work with you! Have you been getting a lot of calls from other agents? Seller: Yeah, you re about the 6 th one. Really? Today? Seller: Yeah! I m sorry I didn t get your name. My name s Scot, what s yours? Seller: My name s Ramona. Ok Ramona. You said you d been getting calls from other agents, what are they calling about? Seller: Well they all want to come list my house that they didn t bother to sell when it was on the market! Oh, well just so you know, that s not the reason I m calling. Seller: Well why would you call then?

2 Page 2 Well, I m a professional real estate agent, and I like to call people to see what s happening with their house and I know that from what I can tell you had your house on the market didn t you? Seller: I did. Yes. And apparently it didn t sell, or did it? Seller: No, it didn t sell. Ok. And have you put it back on the market? Seller: No, we re not going to put it back up now. Ok, well the reason that I was calling is, I just wanted to get some information from you, if it s ok, on exactly what took place if you don t mind sharing it with me. Seller: Well I m a little busy, but yeah I guess that s ok. It would just help me, because I d like to make sure that whatever happened to you doesn t happen to any of my customers. Seller: Ok, but you know you re not going to come over and list it, right? Oh no, I wasn t calling to list your house anyway. I was just calling to gather some information. Is that ok? Seller: Yeah, that s fine. So what did happen? Seller: Well it didn t get any marketing I guess because they made me a lot of promises of things that they were going to do, they were going to hold it open, they were going to advertise it, and you know, it still sat, and now unfortunately our plans have you know, had to change as a result of it. Yeah. What kind of plans did you have? Seller: Well you know, we were going to move into a larger house. We ve sort of outgrown this one. Uhuh. And so did you already find something else? Seller: We did. We had another house all picked out, and thought we were going to be moving but of course, we had to sell this one first to get the financing, and we lost that one when this didn t sell.

3 Page 3 Wow. That s got to be frustrating as all get out! Seller: Yeah. Yeah. It is. Yeah. So what are you going to do now? Are you just going to put the plans are hold or is the thought of ever, you know, moving into a larger home crossed your mind? Seller: Well we still want to move, I think we re just going to either you know, wait until the spring to put it back on the market, or maybe just try to sell it ourselves. We re not sure at this point. Yeah. Ok. Well I mean, I can see reasons for doing both. Let me ask you this if you don t mind. How did you guys score on the.on the marketability scorecard? Seller: On the what? On the marketability scorecard, how d you do on that? What kind of score did you get? Seller: I have no idea. I don t know what that is. They never gave us anything like that. So you re saying that the people that you had, that had your house on the market, didn t use a marketability scorecard? Seller: No. I don t know what it is. Really? Wow. I think I have a good idea what.what might be one of the problems. It s just so you know Ramona it s one of those tools that we use. I actually thought everybody used it, but we use it to make sure that the houses, you know, the ones that we put on the market, it s our way of scoring them to make sure that they re going to sell. And so they didn t do anything like that for you? Seller: Well you know, they did a market analysis, and you know they told us that the first price we wanted was a little too high, and you know, we tried to come down, and still didn t sell so. Hmmm! Well let me ask you this. You know, I m not sure if this would help you or not, but if you were ever go back into the marketplace, would you want to make sure that the house was, you know, going to sell, or would you just want to put it on the market? Seller: Well sure. That s what we put it on the market for the first time was to sell. To get it sold. So you are really..you didn t really just want to waste time and not have it sold. You really wanted to get it sold.

4 Page 4 Seller: No, we had another place picked out, and an offer put in on it and everything. Let me offer this and see, because I don t mind doing it, it wouldn t bother me to stop by maybe and do one of these marketability scorecards, it only takes about 15 minutes, and it would give you a really good idea of whether or not your house will sell in the next 30 days when you do decide to put it on the market. Would that be something that..that you d be interested in seeing? Seller: Well I don t know. I mean, I don t think we re going to list with another agent right now. And I don t know that my husband would want to talk to you. If we re not going to.if we re not going to list it with an agent. Why. I guess I ll ask you, why would you want to do that? Well this is what I do. I try to sit down with people on a regular basis and educate them, and I just find that the more people that I educate, the busier I get. Now I don t do it to get the business, but if at some point down the road you re going to put it back on the market, wouldn t you rather know for sure that it s going to sell as opposed to guessing it ll sell. Seller: Oh sure, sure. And if you knew for a fact that it would sell, it would make it a whole lot easier to make your plans. And so one of the things that I do, and there s not an obligation, but you know, I m happy to sit down and walk you through it, maybe educate you guys on some of the things that, you know, keep houses from selling. And if nothing else, we d get a chance to meet. You get to meet me, I get to meet you, so when that day comes down the road that you decide you might want to put it back on the market, you d think of me. Does that sound reasonable? Seller: Well yeah, as long as you don t put any pressure on us. Oh, in fact the last thing, the absolute last thing I d ever do, is to ask you guys to hire me. But look if I could sit down and spend 15 or 20 minutes and educate you on, you know, what might be what you need to do to make sure it sells. You know if I could educate you, would that at least give you peace of mind? Seller: Oh sure it would. Yeah. Ok, I mean, it really wouldn t take up much of your time. So why don t we get together and I ll sit down with you, I ll go through the marketability scorecard, give you a copy of it, and then what you guys do is entirely up to you. I would just like to get a chance to sit down with you and take a look at your house, and fill out the scorecard. Seller: Well I mean like I said, I mean, we ve been burned a little bit, so if you re really coming over here to just do that, and there s no, you know, high pressure sales, and that s fine, but.

5 Page 5 Yeah, I guarantee. Seller: I don t want you to. Yeah, I absolutely would be coming over to educate you and you know if you re educated and you know what you re doing, there s a good chance down the road you ll call me. And so if you re ok with that, I m ok with it. Seller: No, that sounds fine. Alright. I m looking at my calendar. Are you going to be.are the two of you gonna be there on Saturday afternoon? Seller: My husband will be here Saturday evening he ll be here. Ok, what about normal days of the week? Are both of you home normally in the daytime or the evening? Seller: I m home during the day but my husband s not home until the evening. Ok, so he gets home in the evening. So would it be better that I come over in an evening? Seller: Yeah, probably. Ok, well I couldn t do it Saturday evening, but I could do it on Monday evening if that would work? Seller: Yeah, I don t think we have anything planned. That would be.i think that would be fine. Ok, what time do you normally get done having dinner? Seller: About Ok, why don t I come after you re done with dinner. I don t really want to do the dishes for you, but if I have to I will. Do you have any idea what you re having for dinner? Seller: No, not yet! All right, I guess I ll come afterwards because you know, if you think of it before then Ramona, if you call me and tell me what you re having, maybe I ll join you! Seller: I don t know about all that!

6 Page 6 Well look, I look forward to meeting the two of you. What s your husband s first name? Seller: Bill. Bill. Ok. So, I ve got it down for Monday evening. I figure I ll be there right around 7 o clock. Seller: Ok. And let me just remind you that I m only going to be there to educate you, and your husband Bill, and you know, if you find that the information I m sharing with you is a waste of your time, will you promise that you ll throw me out of your house? Seller: Oh sure, no problem there! Ok. On the other hand, if it s interesting, and you want more information, you can ask and you know, maybe we can have a longer conversation. Ok? Seller: That would be fine. Ok, I look forward to meeting you on Monday. Thanks Ramona. Seller: Thanks so much. --- End Transcription ---

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