RENO-TAHOE AIRPORT AUTHORITY BRIEF OF MINUTES MEETING OF THE BOARD OF TRUSTEES October 12, :00 a.m.

Transcription

1 RENO-TAHOE AIRPORT AUTHORITY BRIEF OF MINUTES MEETING OF THE BOARD OF TRUSTEES October 12, :00 a.m. MEMBERS PRESENT Shaun Carey, Chair Lisa Gianoli, Vice Chair Carol Chaplin, Secretary Jenifer Rose, Treasurer Nat Carasali Richard Jay Jessica Sferrazza Art Sperber ALSO PRESENT Marily M. Mora, A.A.E. President/CEO Dean Schultz, A.A.E. Executive Vice President/COO Ann Morgan General Counsel Claire Johnson Clerk of the Board MEMBERS ABSENT/EXCUSED Daniel Farahi The Board of Trustees met in the Board Room, Airport Authority Administrative Offices, Reno-Tahoe International Airport, Reno, Nevada. Chairman Shaun Carey called the meeting to order. The Pledge of Allegiance was recited and roll was called. 3. PUBLIC COMMENT, if any Limited to Three Minutes Per Person There was no public comment. 4. PRESENTATIONS AND AWARDS a. Employee, Tenant and Special Recognitions Marily Mora, President/CEO, announced that the recipient of the Employee of the Quarter award for the 3rd quarter of 2017 is Chrissy Gonzales. Ms. Gonzales began her career at the Airport Authority in February of 2013 and was promoted to her current position of Operations Specialist in August of Ms. Mora stated that Ms. Gonzales is being recognized for her invaluable contribution to the logistics of the "Advanced Operations Practicum" class recently held at the Reno-Tahoe Airport Authority (RTAA). She took on this task with enthusiasm and attention to detail and not only helped but took control of the project to ensure the class ran smoothly. Ms. Mora said that Ms. Gonzales help with the class is the most recent instance in a long line of the many times she has stepped up to ensure projects were completed and done well for the RTAA. Ms. Mora mentioned the pivotal role Ms. Gonzales played in the Triennial Exercise held in May of this year and the improvements she made to the fire inspection process. Ms. Mora said that Ms. Gonzales nominator cited her as being dependable, efficient, organized

2 Page 2 of 8 and enthusiastic about her job. She is consistently "stepping out of the box" to help both her department and others and that she is well known in the organization as a smart, capable and generous team player. Ms. Mora congratulated Ms. Gonzales on the award. Ms. Gonzales said it was a surprise to receive the award and she expressed her gratitude for such a great honor. b. Introduction of New Promoted, and Retired Employees Dean Schultz, Executive Vice President, COO, introduced 6 new employees who recently joined the RTAA Brisa Ramos, Facilities Custodian effective August 22, 2017, Jose Larios, Facilities Custodian effective September 6, 2017, Josh Olson, Security Specialist effective September 11, 2017, Jeff Hairston, Police Officer effective September 18, 2017, Morgan Remington, Airport Communications Specialist effective October 2, 2017, and Jason Rich, Security Supervisor effective October 9, c. Tenant Communication None. 5. APPROVAL OF MINUTES On motion by Trustee Sferrazza, seconded by Trustee Gianoli, which motion duly carried by unanimous votes, the Board approved the minutes from the Board of Trustees meeting of September 14, 2017 as amended. 6. APPROVAL OF AGENDA On motion by Trustee Rose, seconded by Trustee Sperber, which motion duly carried by unanimous votes, the Board approved the October 12, 2017 Board of Trustees meeting agenda. 7. COMMITTEE / LIAISON REPORTS Committee / Liaison reports were given by: a. Finance and Business Development Committee Trustee Rose b. Planning and Construction Committee Trustee Sperber c. Airport Noise Advisory Panel (ANAP) Trustee Jay d. Community Outreach Committee (COC) Trustee Sferrazza e. Stead Liaison Chair Carey f. RSCVA Board Trustee Carasali g. Air Service Liaison Trustee Carasali h. The Chamber Reno Sparks Northern NV CEO Marily Mora i. Reno-Tahoe International Airport Users Committee Trustee Jay j. Truckee River Flood Control Project Needs Committee Liaison Dean Schultz 8. CONSENT ITEMS FOR BOARD ACTION a. #17(10)-48 Authorization for the President/CEO to Execute a Professional Services Agreement for a Wildlife Hazard Assessment Update at Reno-Tahoe International Airport, with the United States Department of Agriculture, Animal and Plant Health Inspection Service, Wildlife Services, for an Amount not to Exceed $70,000 On motion by Trustee Jay, seconded by Trustee Rose, which motion was duly carried by unanimous votes, the Board approved Agenda Item #17(10)-48 as follows:

3 Page 3 of 8 Authorized the President/CEO to Execute a Professional Services Agreement for a Wildlife Hazard Assessment Update at Reno-Tahoe International Airport, with the United States Department of Agriculture, Animal and Plant Health Inspection Service, Wildlife Services, for an Amount not to Exceed $70,000. b. #17(10)-49 Authorization for the President/CEO to Execute a One-Year Contract for Reno- Tahoe Airport Authority Employee Dental Insurance, with Met Life, in the Amount of $209,333, and a Two-Year Contract for Reno-Tahoe Airport Authority Employee Vision, Life/Accidental Death and Dismemberment and Long Term Disability Insurance, with Met Life, in the Amount of $324,806, for a Total Contract Amount of $534,139 Trustee Sferrazza asked questions, specifically related to self-funding of the medical plans and why all the plans are being bundled together. Julie Sternberg, Senior Benefits Specialist, responded to Trustee Sferrazza s questions. Trustee Sferrazza asked further questions regarding savings to be gained by changing the vision and dental plans from being self-funded and what the average claims and administrative costs were for those plans in calendar years 2015 and Ms. Sternberg indicated she did not have that claims and cost information for those years readily available but that she would follow up to provide this information to all Trustees following the Board meeting. Trustee Sferrazza asked about the previous 3rd party administrator for the vision and dental plans and how that will work under the new carrier. Ms. Sternberg indicated that going forward MetLife will be processing the claims and that like any fully insured program, MetLife will be subject to compliance audits to show proper administration of the claims according to the plan documents. On motion by Trustee Carasali, seconded by Trustee Rose, which motion was duly carried by unanimous votes, the Board approved Agenda Item #17(10)-49 as follows: Authorized the President/CEO to Execute a One-Year Contract for Reno-Tahoe Airport Authority Employee Dental Insurance, with Met Life, in the Amount of $209,333, and a Two- Year Contract for Reno-Tahoe Airport Authority Employee Vision, Life/Accidental Death and Dismemberment and Long Term Disability Insurance, with Met Life, in the Amount of $324,806, for a Total Contract Amount of $534, ITEMS FOR BOARD INFORMATION, DISCUSSION AND POSSIBLE ACTION a. #17(10)-50 Approval of Modifications to the Reno-Tahoe International Airport Users Committee Bylaws to Update the Committee Purpose and Make Changes to the Membership Composition and Terms of Office Mr. Schultz presented an overview of the proposed modifications to the RTIA Users Committee Bylaws. He provided the background of how the proposed modifications came about and a timeline of the process undertaken to work through the changes with the Committee members. Mr. Schultz discussed each of the proposed modifications. On motion by Trustee Carasali, seconded by Trustee Jay, which motion was duly carried by unanimous votes, the Board approved Agenda Item #17(10)-50 as follows:

4 Page 4 of 8 Approved Modifications to the Reno-Tahoe International Airport Users Committee Bylaws to Update the Committee Purpose and Make Changes to the Membership Composition and Terms of Office. b. #17(10)-51 Appointment of Noah Silverman as a New Member of the Reno-Tahoe Airport Authority Community Outreach Committee On motion by Trustee Sferrazza, seconded by Trustee Sperber, which motion was duly carried by unanimous votes, the Board approved Agenda Item #17(10)-51 as follows: Appointed Noah Silverman as a New Member of the Reno-Tahoe Airport Authority Community Outreach Committee. c. #17(10)-52 Appointment of Sergio Callegari as a New Member of the Reno-Tahoe International Airport Users Committee Representing the Local, Commercial Unmanned Aerial Systems Community At the request of Trustee Jay who is the RTIA Users Committee Chair, Mr. Schultz provided a presentation on the application and selection process followed to identify an interested commercial, Unmanned Aerial Systems (UAS) representative from the local community. On motion by Trustee Jay, seconded by Trustee Sperber, which motion was duly carried by unanimous votes, the Board approved Agenda Item #17(10)-52 as follows: Appointed Sergio Callegari as a New Member of the Reno-Tahoe International Airport Users Committee Representing the Local, Commercial Unmanned Aerial Systems Community. 10. ITEMS FOR BOARD INFORMATION AND DISCUSSION a. Presentations i. Truckee Meadows Regional Plan Update Kim Robinson, Executive Director for the Truckee Meadows Regional Planning Agency (TMRPA), stated that her purpose in presenting today was to share information about the TMRPA as they are beginning the 2017 Regional Plan update. Next, Ms. Robinson showed a video that provided an overview of the agency and how the regional plan helps the community. At the conclusion of the video, Ms. Robinson said that one of the questions frequently asked is who TMRPA is. She stated that it is an agency that was formed by the legislature and is comprised of the 3 jurisdictions City of Reno, City of Sparks and Washoe County. TMRPA looks at growth across the region with an emphasis placed on the more heavily populated areas. Ms. Robinson said another question often asked is why we should plan regionally. The answer is that impacts to the area do not know regional boundaries; one may live in Reno, work in Sparks, and play in Washoe County. The need for roads, schools, etc., does not change at the jurisdictional lines. Ms. Robinson said that TMRPA partners with a variety of different entities and over the last 6 years has taken on the responsibility of creating a data warehouse for the region and doing a variety of analyses including the preparation of industrial lands and housing inventories. During the last 5 ½ years, Ms. Robinson said that TMRPA has done over 40 collaborative projects and leveraged over $1 million dollars from their jurisdictional partners.

5 Page 5 of 8 Ms. Robinson said that TMRPA is asking for people to get involved in the regional plan update, which is done every 5 years, but is a 20-year horizon, and that the plan really looks at what we would like to see for the community in the future. She encouraged everyone to go to and take the first 2017 Regional Plan survey. She indicated there will be various surveys conducted over the course of the next 10 to 12 months, which is the timeline for the plan update, to capture community input to inform the plan. Trustee Jay asked if TMRPA was the group that presented at the last Airport Noise Advisory Panel (ANAP) meeting. Ms. Robinson responded affirmatively. Trustee Jay referenced what he called a fantastic slide that was shown depicting Kansas City neighborhoods. Ms. Robinson confirmed that the slide shows the return on investment on the Kansas City project called Urban 3. She explained that what the slide shows is, on a parcel by parcel basis whether or not the use on the parcel is positive or negative in terms of service needs compared to tax dollars that it actually generates. Ms. Robinson said that not every parcel needs to be positive but there needs to be a balance across all the parcels. She added that TMRPA is very interested in something similar to that project as part of the implementation for the regional plan update. Trustee Jay asked what it would take to get it started. Ms. Robinson responded it will take money. Trustee Jay expressed his opinion on the importance of doing something like that to get a clear picture of what the impact is, i.e. positive, negative or neutral. He added that he would like to somehow become involved in determining what needs to be done, obviously money, but how do we get that money and where does it need to come from. Ms. Robinson indicated she will follow up with Trustee Jay. Chair Carey asked how cooperation has been with the surrounding counties, particularly Storey County where the Tahoe Reno Industrial Center (TRI) is located and which has so many impacts on the community here. Ms. Robinson responded that as part of the process for the regional plan update, TMRPA has reached out to the surrounding jurisdictions. Ms. Robinson said she was recently discussing the need to start doing a forecast across the 5 county areas since impacts do not stop at the county lines. TMRPA is working to build stronger partnerships across the counties and that within the plan, to not only set the context of the fact that we are within a larger region but also to be able to discuss economic development across all the counties. Chair Carey asked if this will include adjoining towns in California. Ms. Robinson responded that that has not been the advice they ve been given, but that she is willing discuss it. Trustee Rose indicated she would like to talk with Ms. Robinson after the meeting about TMRPA doing a presentation for the Western Nevada Development District (WNDD), and for them to get involved in the Nevada Economic Development Conference for Trustee Rose inquired that in addition to taking the survey, what other needs does TMRPA have other than money, i.e. people to serve on committees, etc. Ms. Robinson responded that participation, and participation over the long term is needed. There will also be focus groups set up and that having a focus group work with the Airport would be extremely helpful. She added that getting the current and future surveys out to the other organizations that Trustees are involved in, signing up for the TMRPA newsletter to become engaged with them, and participating in focus groups would all be very valuable.

6 Page 6 of 8 Chair Carey thanked Ms. Robinson for her dedicated service. ii. Fiscal Year Customer Service Satisfaction Survey Results Brian Kulpin, Vice President of Marketing and Public Affairs, began the presentation by saying that the results of the survey are very strong and almost intimidating in terms of being able to continue to hit such positive numbers as the volume of passengers continues to grow. He stated that the positive results show the customer service consciousness that is being built into the Airport Authority, and not only on the RTAA team, but also extending it to within the Airport tenants as well. He reminded Trustees that the RTAA has no control over what happens in the Transportation Security Administration (TSA) lines or when a passenger s bag may arrive on the bag belt. However, Mr. Kulpin said the RTAA is working more closely with the Airport tenants on customer service than ever before. He said that the survey is conducted in-house, every quarter for a 2-year period, utilizing the RTAA on-call customer service staff. The staff has excellent customer service skills and they present themselves well within the terminal. They ve honed their ability to approach people in the terminal and take a survey one-on-one, person-to-person which is not an easy task. Next, he introduced April Conway, Marketing Coordinator, to present the survey results. Ms. Conway said that the survey which was done in 2014 and 2015 was streamlined in 2016, taking it from a much larger air service focus to more of a gut check on what the customer service attributes could and should be. She explained that this year s survey is much smaller and was collected through all seasons to gain a larger sampling of passenger types. Ms. Conway explained that the sample size was much larger, going from 700 and 400 respondents in 2014 and 2015 respectively, to 1200 individuals this last fiscal year. Ms. Conway discussed the respondent profile, including whether traveling for business or leisure, how many reside in the Airport s catchment area, the most common destinations and whether headed within the U.S. or internationally. She presented the satisfaction ratings by category which included customer satisfaction, safety and security, overall experience, and responses to open-ended questions. The ratings were based on a 1-7 scale, with 7 being the highest. Ms. Conway said the results are phenomenal and that in all categories, a majority of customers gave us a rating of between 6 and 7. Safety and security was rated the highest of all categories which Ms. Conway said is incredible in light of the world issues that have been going on. Ms. Conway shared that to the open-ended question of what the customers like best about the Airport, the responses were: overall ease of access, the attractiveness, cleanliness and décor, TSA wait times, and friendly staff. Ms. Conway reviewed the suggestions for improvements and reported that some suggestions were more availability of electronic device plug ins, more variety of food and availability of healthy food options. She said that 61% of respondents gave no suggestions for improvement. b. Upcoming Board Meeting/RTAA Event Schedule Chair Carey referred to the schedule of upcoming meetings and RTAA events. He specifically highlighted the upcoming Board of Trustees Retreat scheduled for 8:30 am on November 17, 2017 and the 2017 Holiday Party to be held on December 16, Ms. Mora mentioned that the November 17th Retreat will actually start at 8:00 am with coffee service and will go until

7 Page 7 of 8 5:00 pm. Trustee Sferrazza asked if a location had been selected. Ms. Mora indicated that a contract is being finalized with The Renaissance Reno. i. Board/Committee Meetings 1. October 19, :30 pm Airport Noise Advisory Panel Meeting 2. October 19, :30 pm Community Outreach Committee Meeting 3. November 7, :00 am Finance and Business Development Committee Meeting 4. November 7, :00 am Planning and Construction Committee Meeting 5. November 9, :00 am Board of Trustees Meeting 6. November 16, :30 pm Community Outreach Committee Meeting 7. November 17, :30 am Board of Trustees Retreat 8. December 12, :00 am Finance and Business Development Committee Meeting 9. December 12, :00 am Planning and Construction Committee Meeting 10. December 14, :00 am Board of Trustees Meeting ii. RTAA Events 1. December 16, :00 pm 2017 Holiday Party c. President/CEO s Report Ms. Mora referred the Trustees to the written President/CEO Report in their Board binders and offered to answer any questions the Trustees may have about the information included. She drew the Trustees attention to a security exercise that was currently underway in the terminal in preparation for the table top exercise scheduled for November 1st. She also mentioned a pavement project kicking off the next day at GA West for improvements to the aprons. In addition, Ms. Mora highlighted the Reno-Stead Airport 75th Anniversary Celebration on Saturday, November 4, It will be kicked off with a Ruck March that is a 10k walk/run carrying backpacks filled with non-perishable foods. Proceeds from this event will benefit two employee selected charities Veterans Guest House and the Food Bank of Northern Nevada. She informed the Trustees that information will be sent out regarding the Chamber Business Summit where the Escape Lounge RNO will be featured. The tentative opening date for the Lounge is December 18th. Ms. Mora announced the Honor Flights scheduled for October 22 and November 12, She pointed out that a report from McDonald Carano Wilson (MCW) is included in the Trustees green folders. Lastly, Ms. Mora recognized Rebecca Venis, Manager of Air Service Development & Marketing, who has accepted a position at the City of Reno as the Director of the Office of Communications and Community Engagement. Ms. Mora stated that Ms. Venis has done an incredible job during her 6 ½ years at the Airport, including implementation of some very revolutionary and innovative programs. She asked the Trustees to join her in thanking Ms. Venis for her service to the RTAA. d. General Board Comments, Questions, and Items for Future Board Meetings Chair Carey asked if the Trustees had any comments, questions, or items for future Board meetings. Trustee Sferrazza complimented and expressed her gratitude to Ms. Venis on how much she has done for air service.

8 Page 8 of 8 Trustee Sferrazza suggested that more structure needs to be provided on what the air service committee s roles and responsibilities are, particularly in light of Ms. Venis departure. She stressed that air service is such a huge component of what we do at the RTAA. Ms. Mora clarified that it is a liaison position and that Chair Carey assigned 4 air service liaisons for this fiscal year. Chair Carey agreed with the need to flesh out the air service liaisons roles in order to provide them with a solid grasp of what their responsibilities are. Ms. Mora added that Ms. Venis position has been posted as an internal recruitment and referenced the very robust succession planning program within the organization. Trustee Carasali thanked Ms. Venis for her service and said that from a tourism perspective, there has never been such cooperation between the Airport and the Reno-Sparks Convention and Visitors Authority (RSCVA). He said that with everything that s been done and the additional air service that s been added, it will translate into more groups coming to Reno in the future. Several other Trustees also expressed their compliments and gratitude to Ms. Venis. There were no further comments, questions, or future Board items raised by the Trustees. 11. PUBLIC COMMENT, if any Limited to Three Minutes per Person None. 12. ADJOURNMENT There being no further business, the meeting was adjourned at 10:16 am. Chair Shaun Carey ATTEST: Secretary Carol Chaplin