Roleplay some of the following telephoning problem situations. You can start with the easiest ones if you like.
|
|
- Roy Ferguson
- 6 years ago
- Views:
Transcription
1 Telephoning Problems Vocabulary, Roleplays and Phrases Roleplay some of the following telephoning problem situations. You can start with the easiest ones if you like. 1 It is difficult to understand somebody on the phone 2 Someone phones you but you are in a meeting. 3 Someone phones you when your mobile (= cell phone) battery is nearly flat. 4 The caller asks to speak to Kim Smith. You are Kim Smith. 5 The caller asks to speak to Kim Smith. You aren t Kim Smith. 6 The invoice that you have sent someone is wrong. 7 The person who you want to speak to is out of the office. You want them to call you back, so leave your telephone number. 8 The person who you want to speak to isn t at her desk. You will phone again. 9 The person who you want to speak to isn t in today, but you don t need to leave a message. 10 The person you want to speak to is on another line. You don t need to anyone to take a message. 11 The person you want to speak to is out of the country. Ask for their mobile number, then ask them to hold on while you look for a pen and paper. 12 The phone of the person who you want to speak to has been engaged (= busy) for two hours, so phone someone else in their company. 13 The receptionist puts you through to (= connects you to = transfers your call to) to the wrong person. 14 The time that you have arranged to meet has suddenly become impossible. 15 There is a bad line so you can t hear the other person very well. 16 There is a message on your answer machine from last night asking you to call back as soon as possible. 17 There was something missing from what your company sent to a customer. 18 You answer the call but you have someone on another line. 19 You are cut off halfway through a call. 20 You are going to be late to meet someone but when you phone no one picks up. 21 You can t pronounce the name of the person you want to speak to ( Mr. Boisseaux ). 22 You don t know the correct extension number, so phone reception (= a receptionist). 23 You don t know who exactly you need to speak to. 24 You got someone s order wrong. 25 You have dialled the wrong number. 26 You phone someone because you need to send them something by post and you don t have their postal address. 27 You were cut off when your train went into a tunnel. 28 You were put on hold for ten minutes so hang up and call again. 29 Someone left a voice mail message for you. Return their call. Ask about any above which you don t understand, e.g. the expressions in italics.
2 Try to use these words from above in typical telephoning phrases. Some of them can be used together, and all have more than one possible phrase. 1 again 2 back 3 busy 4 call 5 country 6 desk 7 flat 8 hold 9 line 10 message 11 mobile 12 office 13 on 14 put 15 through 16 transfer 17 up Do the same with this other useful telephoning vocabulary. You might want to change the grammar of the words. 18 check 19 help 20 moment 21 repeat 22 sorry 23 speak 24 spell 25 talk
3 Mixed answers Without looking above for now, put one word into each group of words below. Can I take a? / Can I leave a? / Would you like to leave a? / I ll make sure he gets your / I ll pass your onto him Can you me through to extension 767? / Could you me through to Mr Jones, please? Can you ask him to phone me? / Can I read that? / Can I check that? Can you say that? / No, that s okay. I ll phone this afternoon. / When might be a good time to try? / We seem to have a bad line. Shall we hang up and try? Hold, I ll just get a pen and some paper / I m afraid he s another line. Would you like to leave a message? I m ing you / Please hold the line while I your call I m afraid he s away from his at the moment / I m afraid she isn t at her at the moment, Okay, I ll leave a note on his I m afraid he s not picking his phone. Shall I tell him that you ve called?, There s a lot of noise on the line. Let s hang and try again I m afraid he s on another / I m afraid I ve got someone on another / We seem to have a bad. Shall we hang up and try again? I m afraid he s out the / Do you know the code? I m afraid his line is. / I m a bit at the moment, so / Are you? I m afraid she s out of the / I ll phone you again when I get back to the I m on my, so can I phone you when I get home? / Do you have his number? / It might be worth trying his I m putting you, Can you put me to Mr Jones, please? Please the line, on, I ll just find your order on my computer / I m putting you on Sorry, my battery is nearly. Can I phone you later from my office phone? / My battery is nearly but I just needed to quickly tell you that Thanks for your / Thanks for ing / I ll you back / Thanks for ing me back / I m returning your / No, that s okay, thanks. I ll again later / I m transferring your Use the words on the last page to help you, then do the same with the expressions below. to keep you waiting / to phone you so late /, he s in a meeting at the moment /, we were cut off /, my battery is nearly flat. Can I call you back later? to your later / It was nice ing to you but / Can I to Mr Smith? / I need to to someone about Are you free to? / I don t have much time to but
4 Can you your name? / Can you the first/ last part? How do you your family name? / Can you the street name for me? I ll with my boss and call you / Can I that back? / Can I just what you said? / Could I what you mean? Just a, I ll see if he s available / Just a while I find a pen and paper / Just a, I ll put you through, Do you have a to talk? Thanks for your / I m phoning to see if you could with
5 Suggested answers 1 again Can you say that? / No, that s okay. I ll phone this afternoon. / When might be a good time to try? / We seem to have a bad line. Shall we hang up and try? 2 back Can you ask him to phone me _? / Can I read that _? / Can I check that? 3 busy I m afraid his line is. / I m a bit at the moment, so / Are you? 4 connect I m ing you / Please hold the line while I your call 5 call Thanks for your / Thanks for ing / I ll you back / Thanks for ing me back / I m returning your / No, that s okay, thanks. I ll again later / I m transferring your 6 country I m afraid he s out the / Do you know the code? 7 desk I m afraid he s away from his at the moment / I m afraid she isn t at her at the moment, Okay, I ll leave a note on his 8 flat Sorry, my battery is nearly. Can I phone you later from my office phone? / My battery is nearly but I just needed to quickly tell you that 9 hold Please the line, on, I ll just find your order on my computer / I m putting you on 10 line I m afraid he s on another / I m afraid I ve got someone on another / We seem to have a bad. Shall we hang up and try again? 11 message Can I take a? / Can I leave a? / Would you like to leave a? / I ll make sure he gets your / I ll pass your onto him 12 mobile I m on my, so can I phone you when I get home? / Do you have his number? / It might be worth trying his 13 office I m afraid she s out of the / I ll phone you again when I get back to the 14 on Hold, I ll just get a pen and some paper / I m afraid he s another line. Would you like to leave a message? 15 put Can you me through to extension 767? / Could you me through to Mr Jones, please? 16 through I m putting you, Can you put me to Mr Jones, please? 17 up I m afraid he s not picking his phone. Shall I tell him that you ve
6 called?, There s a lot of noise on the line. Let s hang and try again 18 check I ll with my boss and call you / Can I that back? / Can I just what you said? / Could I what you mean? 19 help Thanks for your / I m phoning to see if you could with 20 moment Just a, I ll see if he s available / Just a while I find a pen and paper / Just a, I ll put you through, Do you have a to talk? 21 repeat Can you your name? / Can you the first/ last part? 22 sorry to keep you waiting / to phone you so late /, he s in a meeting at the moment /, we were cut off /, my battery is nearly flat. Can I call you back later? 23 speak to your later / It was nice ing to you but / Can I to Mr Smith? / I need to to someone about 24 spell How do you your family name? / Can you the street name for me? 25 talk Are you free to? / I don t have much time to but What could the replies to those sentences be? Say one of the phrases and extend the conversation as long as you can.
More and more difficult telephoning roleplays and useful language
More and more difficult telephoning roleplays and useful language Roleplay the situations below in the order given. If there are any which you can t cope with, ask for your teacher s advice and then try
Completing Telephoning Phrases Brainstorming and Roleplays
Completing Telephoning Phrases Brainstorming and Roleplays Work together and brainstorm at least three things for each gap below. Try to make the examples you make up as different as possible, and try
Go through the whole list above and make all of them at least acceptably polite, without looking below and then using the words below to help you.
Telephone politeness competition game and roleplays Take turns making one of the phrases below more and more polite. If there are two similar phrases next to each other, choose one. You can add or change
MAKING CONTACT. I d like to speak to (Mr. Smith) please. You can also say... Conversation: Questions: TELEPHONING CHAPTER
MAKING CONTACT I d like to speak to (Mr. Smith) please.. Could I speak to... 2. I m trying to contact... A: QQ English. Good morning. B: I would like to speak to Mr. Smith please. A: I m sorry he s in
Dialogue 1: Unarranged meeting with no previous contact At an outside conference
Business English- Meeting People- Line-by-line Brainstorming Cover everything except the first line of the dialogue below. Read what you can see and work together to think of all the possible answers to
Speak English Now! English Business Phone Calls. Episode #045. With No Grammar and No Textbooks!
Speak English Now! The Podcast That Will Help You Speak English Fluently. With No Grammar and No Textbooks! Episode #045 English Business Phone Calls Get more lessons at: SpeakEnglishPod.com 1 Hi, everyone!
MAKING A PHONE CALL (4) Ending/Closing a call (04)
1 MAKING A PHONE CALL (4) Ending/Closing a call (04) IN CONTEXT 3-5 min Read the three sentences. The quote includes taxes and charges. A B C Let me make sure I got you correctly. Before I forget, how
On the phone SKILLS. LEVEL NUMBER LANGUAGE Beginner A2_1022X_EN English
On the phone SKILLS LEVEL NUMBER LANGUAGE Beginner A2_1022X_EN English Goals Learn phrases for talking on the phone Practice making phone calls for specific purposes May I please speak with Mr. Jones?
Starting and ending a call 3 Starting a call Listen and complete the following extracts from six telephone conversations. Dialogue 1 Good morning, Sim
A A BUSINESS SITUATIONS Starting and ending a call Lesson code: M68W-0LHH-PGU0 INTERMEDIATE 1 Warm-up Do you need to make or receive a lot of calls in English in your work? Who do you talk to? What typical
Turn taking functions card game Teacher s instructions
Turn taking functions card game Teacher s instructions Photocopy and cut up one pack of cards for each group of two or three students, throwing away any functions that you don t want to cover (e.g. Keeping
How many items of luggage do you have? A) Yes, I do. B) Just these two. C) These two suitcases to check in, plus this hand luggage.
Good & Bad Travel English Responses Without looking below for now, listen to your teacher read out something staff say and at least two different traveller s responses in that situation. Say which one
\ I'm sorry, but there's no reply I
A # Telephoning 2: getting through Phoning scenario You want to phone someone in a company. You pick up the phone. You hear the dialling tone and dial the number on the keypad. You don't know the person's
Business English- Starting and ending negotiations simplest responses game and key words
Business English- and ending negotiations simplest responses game and key words Without looking below for now, listen to your teacher and raise the or cards depending on when you think that thing is probably
Logistic situations 1. Freight offer quotation 2. Taking a message 3. Fixing an appointment
Logistic situations 1. Freight offer quotation - ABC Logistics office. Good morning. - Hello! I d like to speak to Mr. Robertson. - Just a moment. Hold on the line, please. I ll put you through - Robertson
BBC LEARNING ENGLISH The Grammar Gameshow Can
BBC LEARNING ENGLISH The Grammar Gameshow Can Hello, and welcome to today s Grammar Gameshow! I m your host,! If a toucan can cancan, then two toucans can cancan too! And of course, let s not forget, our
City & Guilds Qualifications International ESOL Achiever level B1 Practice Paper 3
City & Guilds Qualifications International ESOL Achiever level B1 Practice Paper 3 NB Read out the text which is not in italics. Read at normal speed making it sound as much like spoken English (rather
Business English Basics
Business English Basics On the Telephone Common telephone phrases to use when answering a business call Answering the phone:- Telephone calls - Common English phrases. Good morning/afternoon XYZ Ltd. How
BBC Learning English Talk about English Business Language To Go Part 8 - Delegating
BBC Learning English Business Language To Go Part 8 - Delegating This programme was first broadcast in 2001 This is not an accurate word-for-word transcript of the programme This week s work situation
What questions from your lists mean the same things? Work together to match them up.
Dealing with enquiries review Needs Analysis and questions review Student A Why are you studying English? Ask your partner the questions below on the same topic and write their answers in the gaps. If
VIP Power Conversations, Power Questions Hi, it s A.J. and welcome VIP member and this is a surprise bonus training just for you, my VIP member. I m so excited that you are a VIP member. I m excited that
On the GED essay, you ll need to write a short essay, about four
Write Smart 373 What Is the GED Essay Like? On the GED essay, you ll need to write a short essay, about four or five paragraphs long. The GED essay gives you a prompt that asks you to talk about your beliefs
Formality in Presentations- Brainstorming and Correction Present your ideas to your partner, inviting questions and then your partner s opinion.
Formality in Presentations- Brainstorming and Correction Present your ideas to your partner, inviting questions and then your partner s opinion. Do the same, but this time pretending you are giving a formal
Good morning. How can I help you? Hello. I d like to ask some questions about your courses, if that s okay.
Dealing with Enquiries- Jigsaw Dialogues Without looking below for now, put a cut-up version of the text below into order. Then use the explanation of the structure of the dialogue on the next worksheet
Negotiations Saying yes/ no/ maybe simplest responses card game and key words
Negotiations Saying yes/ no/ maybe simplest responses card game and key words Listen to your teacher and raise the Y or N cards depending on the function of what you hear. If a reply means Maybe, don t
Cambridge Discovery Readers. Ask Alice. Margaret Johnson. American English CEF. Cambridge University Press
Cambridge Discovery Readers Ask Alice Margaret Johnson American English CEF A2 People in the story Alice: a 14-year-old girl; she writes for the student Web site at her school Lauren: the main writer on
move to a branch/ office
Negotiating language meeting criteria board game get a shorterterm contract get time off for the birth of a move to a branch/ office renegotiate something reduce the amount of the order change the specifications
LANGUAGECERT IESOL Achiever Level B1 Paper
LANGUAGECERT IESOL Achiever Level B1 Paper 1 2016 NB Read out the text which is not in italics. Read at normal speed making it sound as much like spoken English (rather than English which is read aloud)
Let s Talk: Conversation
Let s Talk: Conversation Cambridge Advanced Learner's [EH2] Dictionary, 3rd edition The purpose of the next 11 pages is to show you the type of English that is usually used in conversation. Although your
Before you listen. Definitions: Big City Small World Series 2 Episode 9
Series 2 Episode 9: New Year's Resolutions Introduction This support pack accompanies: This support pack contains the following materials: Before you listen Comprehension Task Grammar Task Vocabulary Task
Transcription of Scene 3: Allyship at the Sentence Level
Transcription of Scene 3: Allyship at the Sentence Level 1 Transcription of Scene 3: Allyship at the Sentence Level Voiceover: Scene 3: Allyship at the Sentence Level. In Allyship at the Sentence Level,
Pardon?/ Sorry? English studies (present, past and future) Can you say that (just) one more time?/ Can you say that again?
Needs analysis and clarifying language Student A Interview your partner and make brief notes in the gaps provided (for your teacher to read). Don t show your partner the sheet while you are asking questions
Contents : Page. 2 Questions & Answers. 3 Introductions, developing a conversation. 6 Describing experiences. 7 Talking about the weather
Contents : Page 2 Questions & Answers 3 Introductions, developing a conversation 6 Describing experiences 7 Talking about the weather 8 Making appointments 11 Rescheduling meetings 12 Preparing and giving
Customer Service Training. University of Mississippi Medical Center Access Management Patient Access Specialists I
Customer Service Training University of Mississippi Medical Center Access Management Patient Access Specialists I As a Patient Access Specialist You are the FIRST IMPRESSION patients have of UMC. If patients
I think I ve mentioned before that I don t dream,
147 Chapter 15 ANGELS AND DREAMS Dream experts tell us that everyone dreams. However, not everyone remembers their dreams. Why is that? And what about psychic experiences? Supposedly we re all capable
The following is an example script of how a complimentary call might run.
EXAMPLE SCRIPT OF A COMPLIMENTARY CALL The following is an example script of how a complimentary call might run. When you read it, pay attention to the pace, interaction style and the way that I guide
Warning a client of risks 1/2
Legal English Warning a client of risks 1/2 Let me caution you that in this jurisdiction the fines can be very high for this sort of activity. I must warn you that individuals directly involved in serious
3. To choke. Right. So he was driving from Newton, I think, into Boston and just driving and someone hit him from behind.
What to Do in an Emergency going? So guys, how s it Good, how are you? Pretty good. Great. I m okay, but actually, (you know what), a friend of mine got in a car accident last night. Oh no. I m sorry.
Phones. Step 1 Learn. Your Passport to Professionalism: Module 5. Steps in this module: Introduction. Module 5: Phones 1
Module 5: Phones 1 Your Passport to Professionalism: Module 5 Phones Steps in this module: 1. Learn: Read the following 6-page document. 2. Go to Earn Your Stamp and complete the reflection activity. Step
Get Out of Jail Free. How to Run Effective Meetings. m a n a g e r - t o o l s. c o m
Get Out of Jail Free How to Run Effective Meetings 1 I ll be there in a minute Why be on time? Nobody else is. I m not going to look like the loser with nothing else to do. I had another meeting that ran
Use the first worksheet to check and expand on your answers, then brainstorm more.
Speaker or Listener- Simplest Responses Game Turn taking practice/ Active listening practice Without looking below for now, listen to your teacher read out phrases used by the (main) speaker and the person
How to use messages on hold to grow your small business.
How to use messages on hold to grow your small business. Transcribed from the September, 2016 Tom Borg Business Builders Tele-seminar. http://tomborgconsulting.com Hello everyone, and welcome to our Business
Kim Klaver s Recruiting By Phone Clinic INTERVIEW QUESTION CRIBSHEET. Kim Klaver. Recruiting Little Bananas and Big Bananas
1 of 20 Kim Klaver s Recruiting By Phone Clinic INTERVIEW QUESTION CRIBSHEET Recruiting Little Bananas and Big Bananas Kim Klaver KimKlaverAcademy.com/shop KimKlaverBlogs.com Facebook.com/Kim.Klaver 2
Do the preparation task first. Then read the text and tips and do the exercises. Regards, Clive Dear Claude, See you soon, Clive Hi Claude!
Learn how to write an email to give holiday advice. Before reading Writing: B1 An email giving holiday advice Do the preparation task first. Then read the text and tips and do the exercises. Preparation
The REAL Thing That Happened to the Unicorns. By Haley
The REAL Thing That Happened to the Unicorns By Haley Have you ever wondered why you never see unicorns? Or where they went? Where did they go? Well after years and years of research, scientists have found
1 Grammar in the Real World A What are some important things to think about when you plan your career or look
21 U NIT Advice and Suggestions The Right Job 1 Grammar in the Real World A What are some important things to think about when you plan your career or look for a job? Read the article on advice for people
Negotiating and dealing with conflict. LEVEL NUMBER LANGUAGE Advanced C1_1042X_EN English
Negotiating and dealing with conflict SKILLS LEVEL NUMBER LANGUAGE Advanced C1_1042X_EN English Goals Learn about negotiating and dealing with conflict Learn useful phrases and vocabulary related to conflict
How to Easily Create Telephone Call Openings That Stimulate Interest, And Avoid Resistance
How to Easily Create Telephone Call Openings That Stimulate Interest, And Avoid Resistance TeleSeminar By Art Sobczak Art Sobczak Business By Phone Inc. www.businessbyphone.com (402)895-9399 Telephone
How are you getting on? How are things? How are we all doing this morning? How s everyone feeling today? How s it going?
В начале урока 1. Приветствие Welcome, everybody! Welcome to all of you. I d like to welcome you all to this course. Good morning, everybody. Good afternoon, everybody. Hello, everyone. Hello there, (Denis).
Health Talk with your partner about a time when you were sick Discuss:
Health Talk with your partner about a time when you were sick Discuss: What was the matter? How did you feel? What did you do? How long were you ill? Fill in the gaps with the correct vocabulary backache
BULLYDOWN PHASE ONE BULLETIN BOARD FOCUS GROUP: MODERATOR SCRIPT
BULLYDOWN PHASE ONE BULLETIN BOARD FOCUS GROUP: MODERATOR SCRIPT [Note: This is a template. Questions will evolve based on the content of the discussions.] Objectives: 1. To illuminate the current exposure
Prompts from Literacy Lessons Designed for Individuals: Part Two by Marie M. Clay (pp )
Prompts from Literacy Lessons Designed for Individuals: Part Two by Marie M. Clay (pp. 202-206) Prompts are not just talk Short prompts give a maximum of information to the child using the fewest words.
Writing Tips for PhD Theses
Writing Tips for PhD Theses Karl Whelan School of Economics, UCD October 15, 2010 Karl Whelan (UCD) Writing Tips for PhD Theses October 15, 2010 1 / 11 Writing Skills: More Important Than You Think What
TheLittle. Person Inside Me! Copyright 2005 Global Children s Fund
TheLittle Person Inside Me! www.keepyourchildsafe.org Copyright 2005 Global Children s Fund Did you know that you have a little person inside you Okay, okay, it s not a real person, so you can stop looking.
Everyone during their life will arrive at the decision to quit drinking alcohol and this was true for Carol Klein.
Everyone knows that drinking alcohol can be great fun, but as we also know alcohol can be deadly as well. It's a very powerful drug which affects both body and mind, so you must treat it with the greatest
JOB SEARCHING 101 GUIDE
JOB SEARCHING 101 GUIDE Thinking about applying for the Chemeketa WORKS Internship Program or looking for other opportunities? This is a great place to start. Read through to learn about the best practices
Video Interview Script
Video Interview Script This script may be used if the online video is unavailable to you. Two volunteers may enjoy playing Juan and Amy. (Juan is sitting at his desk, picks up the phone and talks to the
BOSS is heading to the door, ready to leave. EMPLOYEE walks past him, carrying a drink, looking very exciteable.
Roleplay 1 BOSS is heading to the door, ready to leave. EMPLOYEE walks past him, carrying a drink, looking very exciteable. EMPLOYEE: Hey, where are you going? BOSS: Uh, home..? EMPLOYEE: Aren t you coming
Astro Bob to the Rescue
Read the passage Astro Bob to the Rescue before answering Numbers 1 through 5. UNIT 4 WEEK 4 Astro Bob to the Rescue As I watched Ari climb into the minivan, I suppressed the urge to groan. Ari was the
Telephone Interview Tips
Telephone Interview Tips This guide is a companion to our Advanced Interview Tips document. If you are having a telephone interview, we strongly recommend that you read both, because we have tried to avoid
Computer Literacy Mr. Bernard Phone: (503) Letter of Introduction Start a new word-processing document.
Computer Literacy Mr. Bernard Email: jon.bernard@scio.k12.or.us Phone: (503) 394-3276 Letter of Introduction Start a new word-processing document. As with the resume, you will not head this paper in the
Demonstration Lesson: Inferring Character Traits (Transcript)
[Music playing] Readers think about all the things that are happening in the text, and they think about all the things in your schema or your background knowledge. They think about what s probably true
Attitude. Founding Sponsor. upskillsforwork.ca
Founding Sponsor Welcome to UP Skills for Work! The program helps you build your soft skills which include: motivation attitude accountability presentation teamwork time management adaptability stress
Covering Cover Letters Why A Cover Letter is More Than Just A Dust Jacket
Covering Cover Letters Why A Cover Letter is More Than Just A Dust Jacket "Do I really need a cover letter?" We're asked this question a few times every month. We get the impression that people are hoping
Additional Handouts for Self-study English for Mattayomsuksa 4-6
Modal Verbs www.eduvictors.com What is a modal verb? A modal verb (also modal, modal auxiliary verb, modal auxiliary) is a type of auxiliary verb that is used to indicate modality that is, likelihood,
Chapter 4 Deciphering Strumming Patterns
Chapter 4 Deciphering Strumming Patterns So maybe you ve spent a year, a decade, or half of your life DESPERATELY trying to understand how strumming patterns work. You ve seen it all. Arrow diagrams, beats
OK well how this call will go is I will start of by asking you some questions about your business and your application which you sent through.
Pre Call Preparation 5 minutes before the call make sure you do all of the following: * Make sure that you are in a quiet room with no interruptions * Use your phone with headphones so that your hands
COLD MARKET - FIRST CALL SCRIPT
COLD MARKET - FIRST CALL SCRIPT This page takes less than 2 minutes. You MUST sound both CONFIDENT and HAPPY!!!! Hello is {their-name} there? {pause} {their-name}, my name is and I am calling in response
Phrases for presentations in English
Phrases for presentations in English Introducing your presentation The purpose of today s presentation is to. The purpose of my presentation today is to. In today s presentation I d like to show you. /
25 minutes 10 minutes
25 minutes 10 minutes 15 SOCIAL: Providing time for fun interaction. 25 : Communicating God s truth in engaging ways. Opener Game Worship Story Closer 10 WORSHIP: Inviting people to respond to God. Everywhere
Speaking Notes for Grades 4 to 6 Presentation
Speaking Notes for Grades 4 to 6 Presentation Understanding your online footprint: How to protect your personal information on the Internet SLIDE (1) Title Slide SLIDE (2) Key Points The Internet and you
DEFENDER S TOOLKIT FOR PHONE BANKING
DEFENDER S TOOLKIT FOR PHONE BANKING Welcome to our Defender s Toolkit for Phone Banking. In 2016, while running for president, Donald Trump said that if he was able to appoint two or three justices to
Pen Pal Letters - Lesson 2. Dear Jessica,
Dear Jessica, My family finally unpacked all of our belongings into our new house. I m so excited because I finally have a room all to myself, and it is on the second floor of the house! I still haven
Hey guys! This is a comfort zone video. It s me talking about a different kind of
Why I Turned on Socialism CLICK TO WATCH VIDEO : https://www.youtube.com/watch?v=ggxxbz6ody0 By Jade Joddle Hey guys! This is a comfort zone video. It s me talking about a different kind of subject than
Without looking at the worksheets below, listen to your teacher and raise the Offer card if it is an offer and Request card if it s a request.
Offers and requests Without looking at the worksheets below, listen to your teacher and raise the Offer card if it is an offer and Request card if it s a request. Decide if each section below consists
An unclear bodily whole 1. E.T. Gendlin
An unclear bodily whole 1 E.T. Gendlin You all know, I assume, that in therapy it is important to pay attention to feelings. And that just to explain and just to think and just to figure out and find causes
This is Video 4.3 in the course: Get Paid To Write. Module 4: Top 15 ways to find copywriting work 10 online copywriting job sites
This is Video 4.3 in the course: Get Paid To Write Module 4: Top 15 ways to find copywriting work 10 online copywriting job sites Learning outcomes: How to: Find copywriting work Guest blog to build your
FAT EXTINGUISHER INTRO & QUICK-START GUIDE. [From the desk of Troy Adashun]
FAT EXTINGUISHER INTRO & QUICK-START GUIDE [From the desk of Troy Adashun] FAT EXTINGUISHER INTRO & QUICK-START GUIDE 3 Hello, and welcome to the Fat Extinguisher. First off, I want to congratulate you
You may share this document as long as you don t make any changes to it and leave the links intact.
You may share this document as long as you don t make any changes to it and leave the links intact. [Sara Young is the mother of 7 kids and the owner of MarketingWithSara.com. She has sold over $2 million
Lead framework manual:
Lead framework manual: Protocol & Guidelines for a Successful Campaign PART one: We have put together the absolute must do s and dont s for following up with our marketing campaigns to have patients showing
Skills 360 How to Get Good Customer Service (Part 1)
Skills 360 How to Get Good ustomer Service (Part 1) iscussion Questions 1. o you have any bad customer service experiences? 2. When you call a customer service line, are you usually friendly or unfriendly?
The Royal Family. (The sound of the door closing. GWEN comes down immediately, followed by Perry. He is speaking the next line as he comes.
The Royal Family (The sound of the door closing. GWEN comes down immediately, followed by Perry. He is speaking the next line as he comes.) Perry: Come on, get your bonnet on. I d like to stop at the Riding
Free Templates. 10 s You Need To Close A Sale
Free Templates 10 Emails You Need Close A Sale Table of Contents Introduction 01 Initial contact 03 1. Solution to problem 03 2. Social media introduction 04 3. Referral follow-up 05 Following up 06 4.
BASICS. FORMAL - NEUTRAL Dear Mr / Mrs / Ms Dupuis Dear Mary. INFORMAL Hi / Hello Mary Mary,... (or no name at all)
BASICS Name FORMAL - NEUTRAL Dear Mr / Mrs / Ms Dupuis Dear Mary INFORMAL Hi / Hello Mary Mary,... (or no name at all) Previous contact Thank you for your e-mail of... Further to your last e-mail... I
How to Design Your Coaching Program in 48 Hours or Less. Sean Mize
How to Design Your Coaching Program in 48 Hours or Less 1 How to Design Your Coaching Program in 48 Hours or Less Perhaps you ve tried to create a coaching program in the past. Maybe you got 90% of it
Living as God, Love is Who We Are - Zoe Joncheere, Belgium
Living as God, Love is Who We Are - Zoe Joncheere, Belgium Guest: Zoe Joncheere Date: May 27, 2012 Length: 14:29 Lilou's Juicy Living Tour videos and transcripts are made possible from your donations.
Phase 1: Ideation Getting Started with Concept Testing
Phase 1: Ideation Getting Started with Concept Testing The Social Venture Academy follows a lean-startup model. This means we guide you through figuring out as much as you can about your venture before
Lesson 2: What is the Mary Kay Way?
Lesson 2: What is the Mary Kay Way? This lesson focuses on the Mary Kay way of doing business, specifically: The way Mary Kay, the woman, might have worked her business today if she were an Independent
Creating a Front Desk Marketing Machine Part 1
Creating a Front Desk Marketing Machine Part 1 Welcome, I m Jim Du Molin, Editor and Chief of TheWealthyDentist.com. I m here today to talk to you about how to create a Front Desk Marketing Machine. This
Obviously, this is after you start to get some traffic, but that is one of the steps, so I want to get that in there.
Traffic Generation We ve built our authority site our squeeze page, and we may or may not have created a niche site, if you wanted to go that way. All of these traffic sources that I m going to get into
Charlie Joe Jackson s Guide to Reading
Charlie Joe Jackson s Guide to Reading 105-49945_ch00_3P.indd i 3/14/12 8:24 AM Tommy Greenwald Charlie Joe Jackson s Guide to Reading Roaring Brook Press New York 105-49945_ch00_3P.indd iii 3/14/12 8:24
What. have become. Who. Beth Jason. When. 5-6 years. Wear (Props) will need two. Why. Ephesians 5: How. See end of script. Time.
by Ted Lowe and Carrie Waldron Hood What Who When Wear (Props) Why How Time Distracted by the demands of work and children, Jason and Beth have become more like roommates than lovers. The play begins when
Emotion Secrets Webinar Text
Emotion Secrets Webinar Text Hello everyone. Welcome to the webinar. This one is for our European members. Of course, anybody is welcome. But I tried to choose a time that was good for all of you members
VAE_FSA_13 Page 1 of 5 Jody Sears, Male, Female
VAE_FSA_13 Page 1 of 5 Female: - do some introductions. My name is Jody Sears. I am with Application Processing. With me is Bob Martin and he is the PC and Participation Management Manager for Application
BEC Practice Test Vantage
Audioscript Listening Test Part One (Conversation 1) M: Atlas UK. Rob Lowe speaking. F: Hello Rob, Janet here. M: Hi Janet, how are you doing? F: Not so bad, but busy as always. Actually, I m glad to be
Paris for One Jojo Moyes
Paris for One Jojo Moyes About the book Nell is twenty-six and has never been to Paris. She has never even been on a weekend away with her boyfriend. Everyone knows she is just not the adventurous type.
The Welcome Mat. by Jim Walker
The Welcome Mat by Jim Walker AT RISE: THE WELCOME MAT Jim stands in the narthex of the church, bulletins in hand, ready to greet people as they walk into church. Vera walks in and sees Jim. Carly sits
Attract Success Blueprint. Contents. Introduction Figure Out What You Shouldn t Be Focusing On Live Life with a Positive Mindset...
Contents Introduction... 3 Figure Out What You Shouldn t Be Focusing On... 4 Live Life with a Positive Mindset... 6 Living the Life That You Want... 8 Taking Action Steps to Implement Your Better Life...
GREETINGS, INTRODUCTIONS, AND SMALL TALK DAY 1
GREETINGS, INTRODUCTIONS, AND SMALL TALK DAY 1 ENGLISH FOR EVERYONE E4E 8/23/2017 TODAY: Greetings Introductions Small Talk Mother Bear s Robin GREETINGS: Seeing Someone, Saying Hello Formal and Informal
English as a Second Language Podcast ESL Podcast 198 Starting a Band
GLOSSARY band a group of people who play musical instruments * The band played all night and got a lot of people onto the dance floor. musician someone who plays a musical instrument and makes music *
GREETINGS, INTRODUCTIONS, AND SMALL TALK DAY 2
GREETINGS, INTRODUCTIONS, AND SMALL TALK DAY 2 ENGLISH FOR EVERYONE E4E 8/25/2017 TODAY: Homework Review Introductions Small Talk Mother Bear s Robin HOMEWORK: Bring to class on Friday: Five greetings,