Contents : Page. 2 Questions & Answers. 3 Introductions, developing a conversation. 6 Describing experiences. 7 Talking about the weather

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1 Contents : Page 2 Questions & Answers 3 Introductions, developing a conversation 6 Describing experiences 7 Talking about the weather 8 Making appointments 11 Rescheduling meetings 12 Preparing and giving a presentation 16 Giving a speech 18 Meetings & Suggestions 20 Deciding and negotiating ideas 22 Telephoning and ing 28 At the airport 30 Future plans 32 Talking about ASEAN 0 P a g e

2 Question and answers Practice asking and answering these questions with your partner or team Where do you come from? What do you do? Who do you live with? When do you go shopping? Where do you live? How often do you speak English? How many people are in your family? How long does it take to go home? How far is it from here to your home? How many people work in your office? Do you play sports? Can you speak Japanese? Did you go shopping last night? Will you eat pizza tonight? Are you from Bangkok? Have you ever been abroad? Why are you learning English? Where would you like to go on holiday? What are your plans for the future? How long have you worked for RID? 2 P a g e

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9 Look on next page 9 P a g e

10 Student A Student B 10 P a g e

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22 Telephoning 22 P a g e

23 1. THE START A Business Template Dear Sir or Madam, Dear Mr/Mrs/Ms. Smith, Dear Annie, Annie, 2. THE REFERENCE With regard to your phone call today, Regarding your enquiry yesterday, 3. THE REASON FOR WRITING I m writing to confirm I m writing to inform you that With reference to your order number XY123, Thank you / Thanks for your . I m writing to apologize for I m writing to ask if 4. MAIN SECTION OF AN (i) REQUESTING I d really appreciate it if you could Could you / Please could you (ii) AGREE TO REQUESTS I d be happy to I d be delighted to 23 P a g e

24 4. MAIN SECTION OF AN continued (iii) GIVING BAD NEWS (iv) SENDING DOCUMENTS Unfortunately, Please find attached / enclosed I m afraid that / I m attaching / I m sorry to tell you that enclosing 5. CLOSING REMARKS Please contact us again if there are any problems. Please contact us again if you have any questions. Please contact us again if we can help in any way. Thank you for your help. 6. REFERENCE TO FUTURE CONTACT I look forward to hearing from you soon. I look forward to meeting you next Tuesday. 7. THE FINISH Faithfully yours, / Yours faithfully, Best regards, / Yours sincerely, I look forward to seeing you next week. See you soon. Take care, Have a great day, 24 P a g e

25 WRITING A BUSINESS THE START 1. You don t know the name of the person : Dear 2. You know the name but you are not friends : He is a man : She is married : She is single : You don t know, married or single : Dear Dear Dear Dear 3. You are friends : Dear * you don t use : Dear THE REFERENCE Start your with the subject.. With reference to your phone call, Regarding our phone call earlier, THE REASON FOR WRITING and then why you are writing. I m writing to confirm our meeting tomorrow. * Note this is usually one sentence, not two sentences With reference to your phone call. I m writing to confirm our meeting tomorrow. Write the start of an to your teacher. Reference : The class tomorrow Reason for writing : You will be absent. 25 P a g e

26 MAIN PART OF THE Requesting (asking) for something I d really appreciate it if you could + verb 1 Could you / Please could you + verb 1 Agree to a request I d be happy / delighted to + verb 1 Giving bad news Unfortunately, I m afraid that I m sorry to tell you that + Subject + Verb + Subject + Verb + Subject + Verb Sending Documents Active voice : I m attaching / I m enclosing + Noun Passive voice Please find attached / Please find enclosed Attach.. Enclose.. + Noun Write the main part of the to your teacher. - Bad News : You have to go on another training course - Requesting : You want the teacher to send you the topic of the class by P a g e

27 CLOSING YOUR It is polite to finish your with a friendly phrase or reference to future contact. If someone is helping or will help you Thank you for your help If you want to offer further help Please contact us again if + Subject + Verb If you expect to have future contact I look forward to + Verb 1 + ing + Object + Time THE FINISH 1. You don t know the name of the person : Dear Sir or Madam Yours 2. You know the name but you are not friends : Dear Mr Jones Yours 3. You are friends : Dear Anne Write the final part of your to your teacher. 27 P a g e

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34 Can you find the answers to these questions about ASEAN? 1. What is the capital of Brunei? 2. What is the national food of Cambodia? 3. How do you say hello in Vietnam? 4. What's the phone code of Indonesia? 5. What is a place to visit in the Philippines? 6. How do you say goodbye in Myanmar? 7. What money do they use in East Timor? 8. How do you say thank you in Malaysia? 9. When is the new year holiday in Laos? 10. What is the phone code of Singapore? You can find the answers on the walls of the room! 32 P a g e

35 Can you find the answers to these questions about ASEAN? 1. What is the capital of Brunei? 2. What is the national food of Cambodia? 3. How do you say hello in Vietnam? 4. What's the phone code of Indonesia? 5. What is a place to visit in the Philippines? 6. How do you say goodbye in Myanmar? 7. What money do they use in East Timor? 8. How do you say thank you in Malaysia? 9. When is the new year holiday in Laos? 10. What is the phone code of Singapore? You can find the answers on the walls of the room! 32 P a g e