C G E HANDBOOK C G E

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Audra Armstrong
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1 HANDBOOK

2 WELCOME. to CG ELITE EVENTS Thankyou for taking the time to complete your WATU profile. Having had a look through the information provided, we re happy to annouce our recruitment team have activated your acccount. You will now have access to our job market, where you can register your interest to work on various events. Before you book yourself onto any work please ensure you ve had a read through our code of conduct and social media documents. PLEASE NOTE, A ONE-OFF REGISTRATION FEE OF 25 WILL BE AUTOMATICALLY DEDUCTED FROM YOU FIRST INVOICE. BY APPLYING TO WORK YOU CONFIRM YOU HAVE READ AND AGREE TO ALL THAT IS CONTAINED, AND LINKED TO, IN THIS WORKER S DOCUMENT. WELCOME

3 WORKER S POLICIES & INFORMATION. SERVICE SUPPLIER S OBLIGATIONS DOWNLOAD CODE OF CONDUCT DOWNLOAD SOCIAL MEDIA POLICY DOWNLOAD WELCOME

4 CONTENTS. Please take the time to have a look through this handbook. You do not need to read it all now, but please take reference from this should you have any questions. The most important topics to look at will be our uniform, hair & makeup guides, 2 3 & 4. For information regarding pay and how to invoice us, take a look through sections 5 6 & CONTACT US 2. PHOTO GUIDE 3. GUIDE TO WATU 4. HAIR & MAKUP GUIDE 5. PAYMENT CYCLES 6. INVOICE GUIDE 7. INVOICE TEMPLATES 8. GUIDE FOR TEAMLEADERS CONTENTS

5 OFFICE HOURS. OPEN HOURS For queries regarding booked jobs please call or CALL NOW CALL NOW OUT OF HOURS EMERGENICES For problems regarding a booked jobs please call CALL NOW US ANYTIME For queries please queries@cgeliteevents.com We ll get back to you within 48hrs, Mon - Fri. The office is closed at weekends. NOW CONTACT US

A GUIDE TO UPLOADING PHOTOS: WHAT WE EXPECT Please upload these

Try to present yourself in the best possible light, as we often

purposes. 1. PASSPORT STYLE With the look. Boys & Girls.

6 A GUIDE TO UPLOADING PHOTOS: WHAT WE EXPECT Please upload these photographs to your watu profile. Try to present yourself in the best possible light, as we often send these over to clients for approval or accreditation purposes. 1. PASSPORT STYLE With the look. Boys & Girls. No selfies. 2. FULL LENGTH IN UNIFORM Against a plain white/light background. Boys & Girls. PHOTO GUIDE

7 3. PASSPORT STYLE From behind, showing the hair in a bun. Girls only. PHOTOGRAPHS NEED TO BE TAKEN AGAINST A PLAIN WHITE/LIGHT BACKGROUND AND UPLOADED TO YOUR WATU PROFILE. PLEASE REMOVE ALL OTHER PHOTOGRAPHS. THESE DO NOT HAVE TO BE PROFESSIONALLY TAKEN. MOST MOBILE CAMERAS WILL DO THE TRICK. ASK A FRIEND OR USE A TIMER. A 10min TASK. PHOTO GUIDE

8 1. PASSPORT STYLE PHOTO GUIDE

9 1. PASSPORT STYLE PHOTO GUIDE

UNIFORM HOSTESS If you would like Hostessing work, please upload a full length photograph of you in our Hostess uniform. Please follow our uniform, hair and makeup guides.

10 UNIFORM HOSTESS If you would like Hostessing work, please upload a full length photograph of you in our Hostess uniform. Please follow our uniform, hair and makeup guides. Black Polyester fitted blazer Black polyester office pencil dress Length just above the knee. Black denier tights Black suede court heels Pointy front. Maximum 2inch heels 2. FULL LENGTH PHOTO GUIDE

UNIFORM HOSPITALITY If you would like Hospitality work, please upload a full length photograph of you in our Hospitality uniform. Please follow our uniform, hair and makeup guides.

11 UNIFORM HOSPITALITY If you would like Hospitality work, please upload a full length photograph of you in our Hospitality uniform. Please follow our uniform, hair and makeup guides. Black smart & ironed shirt. Must not be faded. Black belt. Black smart suite trousers No jeans or chinos Black smart & covered shoes Must wear with black socks. 2. FULL LENGTH PHOTO GUIDE

12 UNIFORM HOSPITALITY If you would like Hospitality work, please upload a full length photograph of you in our Hospitality uniform. Please follow our uniform, hair and makeup guides. Black smart & ironed shirt. Must not be faded. Black leather belt. Black smart suit trousers No jeans or chinos Black smart leather & covered shoes Must wear with black socks. 2. FULL LENGTH PHOTO GUIDE

UNIFORM WAITERING If you would like Waitering work, please upload a full length photograph of you in our Waitering uniform. Please follow our uniform, hair and makeup guides.

13 UNIFORM WAITERING If you would like Waitering work, please upload a full length photograph of you in our Waitering uniform. Please follow our uniform, hair and makeup guides. White smart & ironed shirt. Must not be grey / off-white. Black leather belt. Black smart suit trousers No jeans or chinos Black smart leather & covered shoes Must wear with black socks. 2. FULL LENGTH PHOTO GUIDE

14 UNIFORM WAITERING If you would like Waitering work, please upload a full length photograph of you in our Waitering uniform. Please follow our uniform, hair and makeup guides. White smart & ironed shirt. Must not be grey / off-white. Black leather belt. Black smart suit trousers No jeans or chinos Black smart leather & covered shoes Must wear with black socks. 2. FULL LENGTH PHOTO GUIDE

15 3. FROM BEHIND PHOTO GUIDE

16 A GUIDE TO 10 STEP BIBLE: FROM FINDING JOBS TO GETTING PAID 1. LOG IN TO LITEEVENTS.WATUAPP.COM Please ensure that all of your profile details are up to date, and you have entered your payment details. We will also need your Unique Tax Reference number. If you do not have one, please contact Inland Revenue. LOGIN NOW 2. CHECK THE JOB MARKET Here you can find all upcoming jobs. Simply find a job that suits your availability, then select the role and shift times you would like to work and we ll get back to. Make sure you read the job description before applying. For some events we may contact you directly, inviting you to a role we think would suit you. 3. CONFIRMING JOBS Once you have advertised your interest, we will either book you onto the event, or place you on reserve. We will add you to a Whatsapp group and send you all the relevant information. You will need to confirm that you have read the event briefs thoroughly. WATU GUIDE

17 4. VENUE DETAILS / EVENT BRIEF Your role, shift times, and venue details will come directly from watu. Any booked jobs will now show in your calendar, and event briefing agreements will be sent out via whatsapp and . Please read these carefully as they will contain important information. 5. CRUNCH TIME We are now putting our trust in you to show up to work on time and in appropriate fashion. Once you have confirmed a booking, we expect you to work. Due to security reasons, we are now asking you to bring valid photo ID ( passport/driving licence ) to all events. 6. IN TIMES OF NEED We know at times life can take unexpected turns, and you may find yourself unable to make a shift. Only in exceptional circumstances, you can contact us via phone to discuss a booking. During office hours 9am-5pm call Outside office hours Please refer to your event brief for specific cancellation policies. For some events where accreditation is required, you may not be able to cancel at all. CALL NOW WATU GUIDE

18 7. TIMESHEETS Shortly after your event we will begin signing-off your times on watu. Under Pay, you will find all pending and processed payments. Please refer to the processed payments as your final wage for this event, as these have been finalised against your timesheets. 8. PAYMENT CYCLES Payment cycles run from the 6th to the 5th of each month. You will be paid on the 15th the following month. Example 5th Dec - 6th Jan will be paid 15th Feb. You simply need to follow our invoice instructions below and send your invoice to payments@cgeliteevents.com 9. INVOICING PAYMENTS Only invoices directly matching processed payments on watu will be excepted. At the end of each payment cycle we ask that you visit the your Pay section, and transfer across to your invoice all events, stating the job title, date and total pay for each shift by 14th of each month. 10. RELAX. WATU GUIDE

19 HAIR & MAKEUP FEMALE HAIR & MAKEUP

20 Perfect, long & straight side parting going from your left eyebrow, back into a straight side parting. HAIR & MAKEUP FEMALE HAIR & MAKEUP

21 HAIR & MAKEUP FEMALE HAIR&MAKEUP

YOU MUST ARRIVE IN UNIFORM, WITH HAIR & MAKE UP ALREADY IN PLACE. WE EXPECT THE HIGHEST STANDARDS. HAIR & MAKEUP FEMALE CHECKLIST. Makeup Look. Must have liquid liner.

22 YOU MUST ARRIVE IN UNIFORM, WITH HAIR & MAKE UP ALREADY IN PLACE. WE EXPECT THE HIGHEST STANDARDS. HAIR & MAKEUP FEMALE CHECKLIST. Makeup Look. Must have liquid liner. Good coverage foundation, concealer and powder Black liquid eyeliner top lids Matte tones of cream, beige & brown eye shadows Natural lipstick & liner Natural/light pink Nail Polish No fake acrylic nails All jewellery removed. Hair parted on your left eyebrow side using a Fishtail comb Low ballet bun Bun pins in bun. Bun net optional but keeps it perfect. Hair gelled / sprayed. HAIR&MAKEUP

23 MALE HAIR CHECKLIST. Hair brushed and tidy Styled with some form of product Long hairstyles need to be well maintained. Tied back if possible Facial hair must be maintained and looking smart. Your clothes must be clean, and well ironed. YOU MUST TAKE YOUR PHOTOS WITH OUR LOOK. PLEASE FOLLOW THIS CHECKLIST AS AN EXAMPLE OF WHAT WE EXPECT ON SHIFT. HAIR&MAKEUP

24 PAYMENT CYCLES. You must use our invoice templates for payments. Please invoice us for any shifts that fall into the time periods stated below. The deadline to send us your invoice for each payment cycle will be the 14th of each month. FROM THE 6th TO THE 5TH EVERY MONTH. INVOICE IN BY 14th. PAID ON 15th. The following month. DATES WORKED. INVOICE DEADLINE. DATE OF PAYMENT. JAN 6th - FEB 5th FEB 6th - MAR 5th MAR 6th - APR 5th APR 6th - MAY 5th MAY 6th - JUN 5th JUN 6th - JUL 5th JUL 6th - AUG 5th AUG 6th - SEP 5th SEP 6th - OCT 5th OCT 6th - NOV 5th NOV 6th - DEC 5th DEC 6th - JAN 5th FEB 14th MAR 14th APR 14th MAY 14th JUN 14th JUL 14th AUG 14th SEP 14th OCT 14th NOV 14th DEC 14th JAN 14th MAR 15th APR 15th MAY 15th JUN 15th JUL 15th AUG 15th SEP 15th OCT 15th NOV 15th DEC 15th JAN 15th FEB 14th PAYMENT CYCLES

25 INVOICE TEMPLATES. Please download a invoice template. You must use our invoice template when requesting payment. Please follow our invoice guide on how to fill in our invoice correctly. DOWNLOAD PDF DOWNLOAD DOWNLOAD INVOICE TEMPLATES

26 INVOICE GUIDE. All of the fields on our template are mandatory, and failure to complete your invoice correctly may result in a late payment. You may also be fined, so if you are unsure, please follow these instructions carefully. PLEASE ALWAYS UPDATE YOUR INVOICE NUMBER AND REMEMBER TO SAVE YOUR AS A PDF WHEN YOU ARE READY. payments@cgeliteevents.com only 1. NUMBER AND NAME. INVOICE NUMBER 01 NAME ADDRESS UTR DATE EVENT Please note all fields ar If this is your first invoice with us, then please number it as 01. Everytime you send us a new invoice, simply increase this number by one. Include your full name, address and provide us with your UTR number. IF YOU DO NOT HAVE A UTR NUMBER, YOU NEED TO REGISTER AS BEING SELF EMPLOYED BY CONTACTING INLAND REVENUE HERE. IF YOU ARE A STUDENT, SIMPLY WRITE PENDING IN THIS BOX. INVOICE GUIDE

27 2. DATE AND NUMBER. OICE ead to late-payment INVOICE DATE TEL. NUMBER POSTCODE NATIONAL INSURANCE NO. RT 24hr FINISH 24hr HOURS PA Please date your invoice, using the date of your first event in this payment period. Leave us a contact number, postcode and provide us with your National Insurance number. 00:00 00: :00 3. LIST YOUR SHIFTS. In chronilogical order, please simply list all of the shifts you have worked in this payment cycle. Please check our payment cycles if you are unsure what dates apply. DATE ADDRESS UTR EVENT 4. START AND FINISH. START 24hr FINISH 24hr HOURS 00:00 00: :00 00: :00 00: :00 00: :00 00: :00 00: :00 00: :00 00:00 Your start time should be the time your shift started, not the time you arrive. Our clients always provide us with signed off timesheets post event, so it s always best to check your processed payments in WATU when invoicing. 0:00 00: INVOICE GUIDE

28 5. PAY AND BREAK. Unless otherwise stated, for every 6 hours you work, you will have a 30min UNPAID break. If you work for over 6 hours, you must declare this in the break field. You can now use your (hours - breaks)xrate=total HOURS PAY/hr BREAKS TOTAL TOTAL THE TOTALS. TOTAL PAYMENT DETAILS ACCOUNT NAME Arguably the best part of any invoice. The total. Take this opportunity to check over your invoice as a whole, and ensure everything is in order. If you are using our google sheets template this calculation is automatic. SORT CODE O. 7. PAYMENT AND RELAX. The last thing you want to do is get this far, and forget to tell us where to send the payment. Please take the time to check this section, and make sure you have entered all of your details correctly. Save as PDF and to payments@cgeliteevents.com TOTAL PAYMENT DETAILS ACCOUNT NAME SORT CODE ACCOUNT NO. hat I am registered with HMRC as sel liable for any taxes (includ INVOICE GUIDE

29 TEAMLEADER S GUIDE TO LEADING. 10 STEP BIBLE: FROM FINDING STAFF TO RESOLVING SITUATIONS 1. CHECK ALL STAFF ON WHATSAPP GROUPS A whatsapp group will be created for each event, including every other member of staff working with you. All important updates and communication between staff must take place on this group. Please familiarise yourself with who you will be signing in, and introduce yourself to the group, providing your name and number. 2. ON THE DAY OF THE EVENT You are responsible for signing in all staff, and ensuring those who are late are encounted for as soon as possible. If you are missing any member of staff, it is your responsibility to contact them. (Take their telephone number from whatsapp). You must report back to us anyone that has not arrived. 3. CHECK ALL HAIR. UNIFROM. MAKEUP. You have been chosen as a team leader as you have experience working for us, and we are putting our trust in you to check all uniform, hair & makeup. Please ensure that staff are upholding our professional standard, and have followed the event brief. TEAMLEADER S GUIDE

30 4. RELAY ANY ISSUES BACK TO STAFFING MANAGERS. You must keep your manager imformed of any late arriving staff, issues with uniform or any other situation that is out of your control. Communication should be done through the team leader whatsapp group, or in case of emergencies please call or CALL NOW 5. KEEP YOUR TEAM PROFESSIONAL. As soon as your team is onsite you are representing CG ELITE EVENTS. It is your responsibility to ensure no one acts against the high professional standard of this agency. Do not block entrances or main walkways, and keep volumn down to a minimum. 6. CHECK RESPONSIBILITIES. When you sign staff in, please check with everyone that they have read the brief and know exactly what is required of them during their shift. Please keep note of anyone in the group that either hasn t read the brief or appears to not carry the correct attitude to work professionally. TEAMLEADER S GUIDE

31 7. BUILD TEAM MORALE Please get the team motivated and ready to start work. We are relying on to to ensure that all staff are representing the agency in the best possible fashion. A little team boost goes a long way, and lets staff know who they can turn to if they have any questions on shift. 8. LEAVE A MAN BEHIND Under no circumstances are you to allow the whole team to be late, due one late arriving member of staff. Once you have signed in everyone that arrived on time, checked their uniform and are happy to begin work, please ensure everyone starts work on time. 9. KEEP NOTE OF ANY FEEDBACK If you hear any feedback from the client, good or bad, please keep note of this and pass this back to your manager at the end of your shift. Please keep any feedback regarding staff outside of the group whatsapp chat. Please directly message one of the CG Elite staffing phones directly after your shift. 10. ENJOY YOUR SHIFT. TEAMLEADER S GUIDE

32 OFFICE HOURS TEL TEL HANDBOOK

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