Connected World. Connected Experiences. #unlockexperiences 1

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Benedict Long
6 years ago
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1 Connected World. Connected Experiences. #unlockexperiences 1

The only source of knowledge is experience. Albert Einstein At Tech Mahindra we live the philosophy of the connected world and connected experiences.

2 The only source of knowledge is experience. Albert Einstein At Tech Mahindra we live the philosophy of the connected world and connected experiences. We appreciate that the new revolution is powered by the intelligent symphony of solutions designing experiences. With the ever growing importance of technologies and platforms only those who can create and sustain world class experiences through them will thrive. Consumer experiences are driving and disrupting industries like never before. 2

3 Our new brand positioning represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. Convergent Experiences Intelligent symphony of technology platforms & solutions Design Experiences Reinvent possibilities in real and virtual world Digital Experiences Transform the way individuals and enterprises live 3

And the power to control them will be centered in ours.

80% of the new spend will be around digital technologies and the overall digital tech spend

New collared jobs are the in-thing and these require us to be flexible & ambidextrous and be

4 Today is the connected future. The world's NextGen IT solutions will be embedded into mobiles and machines. And the power to control them will be centered in ours. By 2020, 25% of traditional spend on legacy IT will be saved by going digital. 80% of the new spend will be around digital technologies and the overall digital tech spend will be 35%. Impact of digital is also seen in the way the work skills are changing. New collared jobs are the in-thing and these require us to be flexible & ambidextrous and be able to learn, unlearn & relearn. Technology skills are so integral to every function today that the lines are blurring between being a technologist and a functional expert. The future will be a lot different. And today is the future. #inthefuture 4

Information Technology We have a leading presence in the fast-paced information technology (IT) industry.

Leveraging nearly three decades of experience, we offer innovative solutions that integrate technology with business for several Fortune 100 and 500 companies.

Connected Platforms & Solutions Our Platforms and Solutions are designed to help our Customers Run Better. Change Faster. Grow Greater.

5 Information Technology We have a leading presence in the fast-paced information technology (IT) industry. With global expertise and seamless cross-platform functionality, we create IT solutions that empower companies to focus on, and enhance their core businesses. Leveraging nearly three decades of experience, we offer innovative solutions that integrate technology with business for several Fortune 100 and 500 companies. Our services are delivered by a Triage of companies: Tech Mahindra, Bristlecone and Mahindra Comviva, with each of these companies being a leader in their respective areas. Connected Platforms & Solutions Our Platforms and Solutions are designed to help our Customers Run Better. Change Faster. Grow Greater. AQT I VNF Exchange I Fixstream Meridian I Carexa I SOCIO I Tactix I Connected Vehicles I Rail Health Informatics I x-retail I ENTELLIO and many more and more Connected Industries Connected Services Communications Banking & Financial Services Energy & Utilities Healthcare & Life Sciences Mobility and Network Services Digital Enterprise Solutions Business Intelligence and Data Warehousing Manufacturing Public Services Retail and Consumer Goods Business Services Group Business Excellence Integrated Engineering Services Technology, Media & Entertainment Travel & Logistics Enterprise Business Solutions Infrastructure Management Services Testing and more 5

4 Experience in managing end to end lifecycle, from conceptualization to design, build, test, release and support, not only IT but actual end products, for multiple global customers across Industry

6 What differentiates us? 4 Long standing and trusted partner to several global F100, F500 organizations. Transformed these organizations IT and Business with relationships spanning 10 years to 30+ years. 4 Experience in managing end to end lifecycle, from conceptualization to design, build, test, release and support, not only IT but actual end products, for multiple global customers across Industry Verticals. 4 Business down view into IT enables us to support our customers rapidly to transform to Digital Enterprises. 4 Deep expertise in full stack IT, starting from the Network, Compute, Applications and through to Business Processes. Enabled business and IT transformation with predictable outcomes and return on investment. 4 Invest in true Utility and as a Service Platforms, - TechM IP enables our customers to transform their IT spend. 4 Next generation Artificial Intelligence and Robotic Process Automation platforms, deployed and adding value to our customers. 4 Implemented live and performing future Solutions for multiple Vertical Industries, for example OT+IT Factory of the Future for Manufacturers. 4 Co-Innovation with Customers and Partners to launch Industry and Customer specific solutions. Working with CMOs and CPOs for optimizing IT spend across custom developed and as a service hybrid models. 4 Several Digital and IOT solutions implemented for multiple Industry scenarios through an ecosystem of IT & Non IT partners, enabling our customers to rapidly win new business opportunities. 4 Our culture of Rise. Awards & Recognition TechM recognized with IT Pride of Karnataka award The fifth annual European Software Testing Awards ceremony held in London on Tuesday 21st November saw the TechMPerformance Engineering team win the Best User Experience (UX) Testing in a Project and the Testing team from BT win the Best Overall Testing Project Communication TechM features in 100 Best organizations in 2017 Working Mother & AVTAR Best Companies for Women in India TechM Wins Business World HR Excellence Award In Technology & Learning Tech Mahindra Business Services (TMBS) won the (Global Sourcing Association) GSA Award -International Outsourcing Contract of the Year 2017 TechM wins Best Company in terms of Information Security Implementation at the IT Innovation & Excellence Awards 2017 in the Annual Technology conference held by CSI (Computer Society of India) TechM wins Innovation in Digital Technology at the IndywoodIT Excellence Awards BlockChain solution for State Bank of India wins the SKOCH Award

Case Studies DAVID clicks the mouse now. We are all familiar with how David, the shepherd boy used his courage and the sling to slay the mighty Goliath with one stroke.

7 Case Studies DAVID clicks the mouse now. We are all familiar with how David, the shepherd boy used his courage and the sling to slay the mighty Goliath with one stroke. Today s corporations are under constant threat from the challengers, who may not be as big as them, but definitely have the finger and pulse on the right assets and applications. At Tech Mahindra, we have invested time and dialogues (including deep research and insight) to understand these market dynamics and have since, emerged with a theme of DAVID - Digitalization, Automation, Verticalization, Innovation and Disruption. We are constantly using them, as our tools, to sense and bring positive outcomes for our customers and their businesses. #sayhellotodavid Few Experiences delivered to Customers 7

The Pininfarina architectural style winner among the proposals of international studios.

H2 SPEED -best concept award at the Geneva Motor Show: Concept of the year 2016 Halfway between a

8 The Pininfarina architectural style winner among the proposals of international studios. Air Traffic Control(ATC) tower and technical building at the Istanbul New Airport. H2 SPEED -best concept award at the Geneva Motor Show: Concept of the year 2016 Halfway between a racing prototype and a production supercar, the H2 Speed is the world s 8 first hydrogen, high performance car. When creativity takes the field: The Juventus Stadium The new Juventus stadium was conceived not only as a venue where people will watch football, but also as a meeting and recreation centre, to be enjoyed seven days a week.

The BIO Agency digitally transforming and innovating with brands to create

revolutionary writing instrument, born from the collaboration between

Limitless writing instrument Inkless, no refill 100% Made in Italy Arrow:

9 The BIO Agency digitally transforming and innovating with brands to create world class customer experiences Forever Pininfarina Cambianois the revolutionary writing instrument, born from the collaboration between Pininfarina and Napkin and completely hand made. Limitless writing instrument Inkless, no refill 100% Made in Italy Arrow: Channel shifting an organization from offline to a fully e-commerce business British Airways: Redefining the mobile passenger experience 9

From Customer Service to Customer Delight Through a Unified Agent Desktop portal, built using

to all the right links, information and people.

Integrated digital systems for Warranty Management Tech Mahindra in partnership with Pega

10 From Customer Service to Customer Delight Through a Unified Agent Desktop portal, built using the best of User Experience Standards to ensure that the call center agent has ease of access to all the right links, information and people. How a Middle East Bank is redefining Customer Experience. Integrated digital systems for Warranty Management Tech Mahindra in partnership with Pega developed a comprehensive framework that covers end-to-end claim lifecycle management, advanced analytics and reporting, parts return, supplier charge back and performance tracking 10

When we Rise Rise is a call to action. To challenge the status quo. To think alternatively. To always drive positive change. It s also our purpose.

communities across the world, to enable them to Rise. Our purpose is why we exist and why we come to work every day, infusing our lives with meaning, and galvanizing us to deliver our promise.

We dare to not only do, but dare to disturb the universe itself. 2 Use of Our Resources Our first instinct is not to find the right We answer, but to question the question itself.

11 When we Rise Rise is a call to action. To challenge the status quo. To think alternatively. To always drive positive change. It s also our purpose. We ve made humanity s innate desire to Rise our driving purpose: we will challenge conventional thinking and use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise. Our purpose is why we exist and why we come to work every day, infusing our lives with meaning, and galvanizing us to deliver our promise. 1Challenge Conventional Thinking Innovate In thought and deed, we ask for no limits and we accept none. Where people see problems, we see possibilities. Breakthroughs, not barriers. We dare to not only do, but dare to disturb the universe itself. 2 Use of Our Resources Our first instinct is not to find the right We answer, but to question the question itself. As we relentlessly seek to break fresh ground and solve problems, alternate thinking and the ingenious use of resources drive us forward. 3 enable our stakeholders to Rise We work for the greater good.advancing humankind. Connecting with the world. Reducing its distances. Inhabiting our customers world means co-creating lasting, positive change in their lives. 11

Our Connected World Presence in 90 countries Americas Brazil Canada United States Of America Africa Chad Congo (B) Gabon Ghana Kenya Malawi Nigeria Rwanda South Africa Uganda Zambia Democratic

12 Our Connected World Presence in 90 countries Americas Brazil Canada United States Of America Africa Chad Congo (B) Gabon Ghana Kenya Malawi Nigeria Rwanda South Africa Uganda Zambia Democratic Republic of Congo Middle East Bahrain Kuwait Oman Qatar Saudi Arabia Turkey Unite Arab Emirates Europe Belgium Czech Republic Denmark Finland France Germany Hungary Ireland Italy Luxembourg Netherlands Norway Romania Spain Sweden Switzerland United Kingdom (UK) Bulgaria Asia China Hongkong India Indonesia Israel Japan Malaysia Philippines Singapore South Korea Taiwan Thailand Vietnam Australia & NewZealand Australia New Zealand ABOUT TECH MAHINDRA: Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.7 billion company with 115,200+ professionals across 90 countries, helping over 903 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2016 List. connect@techmahindra.com 12 We are part of the USD 19 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, after-market, information technology and vacation ownership. Copyright Tech Mahindra All Rights Reserved. Disclaimer: Brand names, logos and trademarks used herein remain the property of their respective owners.

Table of Contents Executive Summary 29

Contents Table of Contents Executive Summary 29 Section 1: Introduction 33 Section 2: World 37 2.1.1. Main consumers 37 2.1.2. Main producers 2015 and 2016 39 2.1.3. Main importers 2015 and 2016 40 2.1.4.