Establishing a Culture of Technology Creativity & Innovation. Kevin Iwersen Chief Information Officer Idaho Judicial Branch

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1 Establishing a Culture of Technology Creativity & Innovation Kevin Iwersen Chief Information Officer Idaho Judicial Branch

2 When you think courts, do you think.

3 Establishing a Culture of Technology Creativity & Innovation Create a digital workplace Make it a part of your fabric to foster greater technology adoption Ignite technological innovation Spark creative, collaborative solutions between IT and court administrators Use consumer platforms to accelerate Drive innovation through common tools

4 Create a Digital Workplace Make it a part of your fabric to foster greater technology adoption

5 Realities Facing Today s Workplace Employees use digital tools they prefer sanctioned by IT or not! The pace of technology innovation is rapid Employee engagement remains low 70% of U.S. workers are not engaged in the workplace (Gallup) Technology is changing the balance in the employer-employee relationship, often more towards the employee (Deloitte)

6 Getting Digital Foster new ways of working Engage your employees Become social Encourage mobility and flexibility Create a consumerized environment

7 So, think about it Are you a digital workplace? How would your workforce answer these questions? If not, why not?

8 Create a Digital Workplace Program Source: Gartner (January 2016)

9 Consider This Project What is your approach to fostering a digital workplace? Consistent Pervasive

10 Bring Your Own Device (BYOD) Mobile apps Citizen engagement Anytime/anywhere work IT skills enhancement Pervasive Electronic court record Intranet Video delivery Office 365/Google apps Consistent Project Examples of Digital Workplace Social network use Continuous digital literacy IT/HR employee engagement partnership Bring Your Own X (BYOX) Gamification

11 Ignite Technological Innovation Spark creative, collaborative solutions between IT and court administrators

12 Establish a Culture of Innovation Encourage innovation through technology Get uncomfortable and stretch your thinking Inspire employees to tinker with everything Encourage grassroots leadership Accept that consumer experiences create new ways of working

13 Innovation can be hard!

14 Innovation Requires Attention Innovation doesn t just happen it must be encouraged Anyone can innovate don t assume you know where the good ideas lie Innovation must be more than a moment Don t let business as usual extinguish ideas Focus your attention on changing and sustaining your culture

15 But how do I tactically encourage innovation? Workshops Structured Design Sessions Idea Jam Competition Innovation Days Personal Projects (20% time) Internal Venture Capital Program Innovation Training Drive a Creative Culture Through Activities, Education and Attitude (Gartner, June 2016)

16 But how do I tactically encourage innovation? Workshops Structured Design Sessions Idea Jam Internal Venture Capital Program Competition Innovation Days Personal Projects (20% time) Innovation Training

17 Innovation Days Goal: prototype an idea, product or service Grassroots forum to bring together different perspectives Can be based on a theme or be open-ended Ask small assigned or self-selected teams to work in parallel Keep it informal to reduce intimidation Consider not having executive leaders involved early Host a fun final event to pitch approaches and provide prizes

18 Idea Jam Goal: Mine ideas from a wide community Crowdsource for innovative ideas Include your customers! Fostered by an idea management tool to allow people to contribute, discuss, vote Collect ideas Solicit feedback Rank ideas and see what rises to the top Validate concepts Can last from a few days to a few weeks

19 Internal Venture Capital Program Goal: Identify and fund a grassroots initiative Set aside a specific amount of funding to fuel new ideas Employees pitch ideas to executive committee Select one or more for funding Individual or team that pitched the idea is allowed time to take it to the next level

20 Personal Projects ( 20% time ) Goal: Ignite creativity by offering small amount of work time each week Up to 20% of time for employees Encourage through white space meetings Day-to-day priorities consume us all Send out meeting invitations to allocate time for creativity and model using this time Popularized by 3M and Google Google News, Gmail, AdSense birthed this way

21 Use consumer platforms to accelerate Drive innovation through common tools

22 It s Too Expensive to Launch New Ideas! Not if you think out of the box and use consumer-based tools!

23 A Quick Example: Video Delivery via YouTube Who Could Use? What Kinds of Videos? Human Resources Constituent Services Attorneys Self-Represented Litigants Justice Partners Media Training IT Recruiting On-boarding Process how-to Software how-to Impact stories Appreciation Document live events Executive messages

24 Leverage an Innovation Strategy Host a Workshop or Innovation Day Brainstorm use cases Refine and rank use cases Present use cases via a competitive pitch Select winning use cases Develop scripts Shoot initial prototypes Schedule final video shoots

25 A Culture of Technology Creativity & Innovation Create a Digital Workplace Ignite Technological Innovation Use Consumer Platforms to Accelerate