Latvia DATA DRIVEN PUBLIC SERVICE DELIVERY

Transcription

1 Latvia DATA DRIVEN PUBLIC SERVICE DELIVERY Edmunds Belskis Deputy State Secretary Ministry of Environmental Protection and Regional Development, Latvia

2 01 Digitally enabled nation Among global leaders in internet speed and consumption Top broadband mobile data users among OECD countries Free WiFi all over the country, even in buses & taxis Latvia 02 Digitally empowered public services 70% of population interacts with public authorities online Digitally enabled citizen participation EU fast-tracked in open data 03 Strong ICT Capacity in AI Expertise in big data, AI & machine learning ICT is an economic policy priority Average annual ICT export growth: 15%

3 PUBLIC SERVICE CHALLENGE Citizen needs are so diverse putting things online doesn t help. We don t have enough people to keep up. We don t know because we can t predict that. We need a next level approach

4 PROACTIVE DELIVERY INNOVATION AS FUNCTION NEXT LEVEL PUBLIC SERVICE tools & approaches HUMAN & MACHINE INTEGRATION PILOTING AND PROTOTYPING USER DRIVEN SERVICE DESIGN, CO-CREATION CITIZEN CENTRIC INTEGRATED PROCESSES

5 Smart Ai for government Higher citizen engagement 24/7 support Higher accuracy rate Responsiveness Long wait times For citizens Cost savings Multilingual Focuss on mission critical tasks Manual pattern recognition Digital-care channels share will grow 77% probability of repetitive and predictable roles being automated Replace is not the only strategy: Relieve, Split, Replace, Augment Ai will create more jobs than destroy (Deloitte & Gartner) Deloitte & Oxford research

6 Public sector tailored Putting Bots in Service for egov machine translation Integrates with public services Securely translates texts, documents, websites Public sector virtual assistants platform Transform communication Reach all citizens Customer support Search assistance User authentication Communicate in natural language Speech and text interface Social and emotional intelligence Foster engagement Save resources Ai powered Business Register Customer support and guidance

7 AI in service for Data Driven Nation Making Gov data more accessible and used Innovative way to turn data into answers Assisting in everyday needs of citizens and public servants Intelligent systems Virtual assistants Machine transition

8 DATA DRIVEN NATION DATA DEMOCRACY: PROMOTING ACCESS AND UPTAKE OF DATA Open data DATA-ENABLED CITIZEN ENGAGEMENT IN THE PUBLIC ADMINISTRATION PROCESS Private and corporate involvement DATA AND TECHNOLOGY- DRIVEN INNOVATION DEVELOPMENT AND COMMERCIALIZATION State support

9 SUCCESSFUL AI TRANSFORMATIONS ELEMENTS USE CASES DATA ECOSYSTEMS TECHNIQUES AND TOOLS INTEGRATE IN CORE PROCESSES OPEN CULTURE AND ORGNIZATION Develop value adding Use Cases Identify high value data Break data silos, aggregate Identify tools Identify partners in & outside GOV Agile test & Learn Redesign processes incorporating Ai insights Collaboration culture Build Ai ready culture Reskill, train, educate * SOURCE: Adopted from The age of analytics: Competing in a data-driven world, McKinsey Global Institute, December 2016; McKinsey Global Institute analysis

10 Regional development monitoring Culture & patents Public procurement control Initial examination of applications Defense planning tasks Education and testing Transport organization Investigation & prognosis Financial modelling Justice and court procedures

11 Well-being of citizens In Technology we trust

12 facebook.com/ifyoulikelatvialatvialikesyou Edmunds Belskis Deputy State Secretary Ministry of Environamental Protection and Regional Development Latvia