Presenters. Sharon Raggio, CEO Colorado West. Monica Oss, CEO OPEN MINDS. Scott Cousino, CEO mystrength, Inc.

Transcription

1 Presenters Monica Oss, CEO OPEN MINDS Sharon Raggio, CEO Colorado West Scott Cousino, CEO mystrength, Inc.

2 Agenda I. What are the industry drivers making tech solutions an important choice? II. mystrength as a tech solution for community mental health III. The CEO experience with mystrength

3 Technology has changed how we live and work. The question for health and human service executives with new technology, what will future service delivery look like? 3

4 4 New Technologies Key in Maintaining Sustainable Business Models For Health & Human Service Organizations Electronic health recordkeeping systems Computer-assisted treatment planning and clinical expert systems Predictive clinical analytics Remote monitoring and smart homes Neurotech devices and computerbased cognitive retraining tools Web-based consumer interaction and consumer selfmanagement New pharmacological delivery systems - smart drug delivery systems: patches, injectibles, microchips, etc. Telehealth, virtual and alternate reality technologies, and web-based treatment management New diagnostics scans, biologic testing, web-based assessments, etc. Integrated performance metrics monitoring clinical, HR, financial, marketing

5 5 Technology Changes Best Practice In Service Delivery What New science changes treatment Pharmaceuticals, neurotech devices, computer-based cognitive retraining, etc. How Use of technology to connect consumer to professional Ehealth and remote monitoring make place less critical to service delivery When Big Data and decision support Determines when professionals should do something and when consumers are likely to choose something

6 Emerging Technologies Facilitate New Integrated Care Models Participatio n in health information exchange programs provides crossorganizatio n data exchange Telehealth and virtual consultation changing geographic market boundaries New Technologies Allow More Effective & Less Expensive Care Delivery Through Virtual Integration Smartphone and other technologies for inexpensive consumerdirected disease management Interoperable electronic recordkeepin g systems capture health information

7 New Technologies Are Creating Anxiety. Why? Changes in tools create new winners and make previous winners into losers...

8 Strategic View Of Technology Is Key For Executive Teams 1. Executive teams trying to develop a plan to maintain competitive advantage 2. Function of shift in financing/delivery system paradigm in health and human services -- and more competition 3. What organization has competitive advantage? 4. The organization that delivers the same benefits to customers at a lower cost (cost advantage) or benefits that are superior to customers (differentiation advantage) 5. Competitive advantage enables an organization to create superior value for customers and a better margin

9 9 Technology Selection Is An Important Factor in Maintaining Strategic Advantage Strategic Functions Of Tech Tool Investments Reduce cost per unit Reduce cost per case Improve payer preference Improve consumer preference Improve operational performance Improve convenience Improve consumer outcome or functioning Facilitate new consumer service Facilitate new payer relationships Facilitate larger scale of current services

10 Personal Home Page

11 Fostering Clinician Adoption and Engagement mystrength Partner Program: Onsite training clinician onboarding campaigns Customized engagement an outcomes reports ProviderConnection: Monthly best practice review ProviderConnect: Online support and training resources

12 mystrength ProviderConnect Online training and support resources exclusively for our mystrength partners Developed for clinicians, case managers, call center representatives to aid in the roll out and best practice use of mystrength with members

13 Engaging clients mystrength Partner Program: Dedicated support Website customization Co-branded introductory video Clinician training and best practice sharing Marketing tool-kit collateral engagement series

14 Product Roadmap Applications Live Capabilities Roadmap Planning Engagement Drivers: Credible, relevant, interactive, fresh elearning Tools Daily Inspiration Personalizatio n Accessibility Achievement Depression Anxiety Physical Emotional Spiritual (userselected) Confidential Profile Assessments Mobile Web-based 24x7x365 Daily Mood Tracker DASS Outcome Tracking Pain Mgt. Addiction Trauma SMI Life Stages Relationships Broader Resources Optimized for Devices Dynamic Reasoning Personal Inspiration Clinician/Primary Care Access Languages Cultural Competency Incentives Challenges Communication s Community Series of Topics Feedback/Satisfaction Featured Topics Blogs Stories of Hope Create/Submit Tools Recruit Supporters for Goals Peer Coaching/Support Rating Content, Tools, Modules

15 mystrength Mobile Exclusive use of the Photographic Affect Meter (PAM) to drive personalized in the moment tools to manage and improve mental health Short form CBT and Mindfulness Acceptance applications combined with personalized inspirational resources

16 Development: Chronic Pain Management

17 Development: Cultural Competency, SMI and 508 Section 508 Web Content Accessibility Guidelines 2.0 Expanded access Video/ Audio/ Text Cultural Competency 8 Dimensions 1. Language 2. Persons of Intervention 3. Metaphors of Intervention 4. Content 5. Concepts 6. Goals of Treatment 7. Methods 8. Context mystrength Implications Section 508 Compliance Navigation Video/ Audio/ Text alternatives Culturally competent sensitivity Language translation Behavior health strategies Community Education Patient Education Reading Level/Visual displays Serious Mental Illness (SMI) tools Bi-polar Trauma Addiction Outcome Measurement Applications Source: Bernal, G., Bonilla, J., & Bellido, C. (1995). Ecological validity and cultural sensitivity for outcome research: issues for the cultural adaptation and development of psychological treatments with Hispanics. Journal of Abnormal Child Psychology, 23, 67-

18 Measuring mystrength Outcomes Clinical Productivit y Quality of Life DASS 21 Depression Anxiety Stress Scale WPAI Work Productivity and Activity Impairment Questionnaire Confidence, motivation, general health Satisfaction Engagement General, module, tool-specific Visits, page views, tool usage

19 Customized Scorecards and Analytics Utilization Consumer Profile Registration and Adoption Satisfaction Productivity Quality of Life Outcomes

20 CBHC Results 3 Logins/month 14 Time spent/login High Engagement 81% Strong Customer Satisfaction 20% Reduction in Average Depression Scores (DASS 21) 9% Reduction in Average Anxiety Scores (DASS 21) 12% Reduction in Average Stress Scores (DASS 21)

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22 Questions?

23 mystrength Growth Commercial Provider Segments Employee Assistance Plans Managed Behavioral Health Orgs Employers Health Insurance Companies 329,000 4,200,000 Public Provider Segments State, County, Community or Contract Behavioral Health Networks ACOs, FQHCs and Rural Health Clinics 470 total covered lives 1,820 total clinicians trained

24 Comprehensive Support Model Technology Interface Co-branded website/user experience Internal Engagement Call Center scripting and Challenges Case Manager/Clinician Best Practice Review Customer Service Case Managers Provider Network Provider Engagement Member Communication Co-branded orientation videos Members engagement campaigns HR Marketing tool-kit : posters, collateral, consumer engagement series

25 Personal Home Page

26 Mind: Evidenced-Based Resources and Tools Cognitive Behavioral Therapy: Managing irrational thoughts to improve moods Behavioral Activation Therapy: Changing behaviors to focus on positive activities

27 Body: Tailored Health and Wellness Content The Activity Quiz Are you ready to start exercising, but don t know where to start? On the individual level, we need to harmonize mind and body. A more holistic approach is needed, one that recognizes that the whole person is truly more than the sum of body parts. Source: World Health Organization

28 Spirit: User Identified and Approved Spiritual Content 93% of Americans believe in God or a higher power 90% of hospitalized patients rely on religion to cope In the last decade, 83% of those research studies found a positive relationship between mental, physical and emotional health as well as enhanced medical outcomes from spiritual living or religious practices Source: H G Koening, MD, Religion, Spirituality, and Health in Older Adults, Center for Spirituality, Theology and Health, Duke University Medical School