fine art 8-11 press printed f Fine Art Giclée Prints 10 Framed Prints 21 Funpacks 17

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2 Table of contents prints & Services 4-5 finishing services 6-7 fine art 8-11 press printed specialty items information & resources A Acrylic Statues 14 Administrative CDs 5 Albums 9 b Bag Tags 19 BallStars Photo Balls 15 Banners 23 Beverage Coolers 20 Booklets (Press Printed) 13,15 Bookmarks 19 Boutique Packaging 10 Buttons 19 Business Cards (Press Printed) 13 c Can Coolers 20 Canvas Gallery Wraps 8 Canvas Prints (Fine Art Giclée) 10 Cards (Photographic) 21 Cards (Press Printed) 12 Calendars (Photographic) 17 Calendars (Press Printed) 13 Camera Cards 24 CDs (Administrative & Yearbook) 5 CDs (Image) 6 Ceramic Tiles 21 Chore Charts 17 ChromaLuxe Photo Panels 21 Clingers 16 Clipboards 19 Coach Clipboards 19 Coasters 20 Competition Prints 10 Composites 5 Custom Order Entry Services 24 Custom Template Design 5 d Deluxe Keychains 19 Design Services 24 Desk Organizers 22 Digital File Return Services 4 Dog Tags 19 Door Hooks 19 Drinkware 20 f Fine Art Giclée Prints 10 Framed Prints 21 Funpacks 17 g Gallery Wraps 8 Giclée Prints 10 Graphic Background Posters 15 Green Screen Services 24 Greeting Cards (Photographic) 21 Greeting Cards (Press Printed) 12 Grommet Banners 23 H Holiday Cards (Photographic) 21 Holiday Cards (Press Printed) 12 i ID Cards 5 Image CDs 6 iphone Covers 20 k Keepsake Boxes 22 Keychains (Acrylic) 14 Keychains (Photographic & Sublimation) 19 Key Fobs 19 l Lacquer Spraying 6 Laser-cut Items 14 License Plates 19 m Magazine Covers 17 Magnets (Photographic) 17 Magnets (Acrylic) 14 Markerboards 17 Memory Mates 17 Metal Prints 11 Mounting 7 Mouse Pads 18 Mugs 20 o Order Entry Services 24 Ornaments 22 Ornaments (Acrylic) 14 p Package Books 15 Pennants (Clingers) 16 Phone Cases 20 Photographic Prints 4 Plaques 18 Posters (Press Printed) 13 Posters (Ticket) 17 Pre-Pay Envelopes 5 Pro Canvas Gallery Wraps 8 Proof Books (Press Printed) 13 Proof Envelopes 5 Puzzles 18 r Retouching & Restoration 6 s Saddle-Stitched Booklets (Press Printed) 13,15 Safety Cards 5 School Directories 5 Service Strips 5 Shirts 18 Spray (Lacquer) 6 Stadium Seat Cushions 18 Standout Mounts 7 Statues 14 Stickers 17 t Texturing 6 Tickets (including Magnets & Posters) 17 Tiles 21 Tote Bags 18 Towels 18 Trading Cards 17 v Vinyl Grommet Banners 23 Volume Prints 4 w Wall Clings 16 Water Bottles 20 Watercolor Prints 10 y Yearbook CDs 5 Contact Information Phone x105 local x105 toll free Fax Website richmondprolab.com info@richmondprolab.com Address 213 West Broad St. Richmond, VA Business Hours 8:30am-5:30pm EST Monday - Friday Becoming A Customer It s easy! Simply fill out the online form at richmondprolab.com/signup. Once we receive your information, we ll call you to finalize your account. There are no fees, commitments, or volume requirements involved in becoming a customer. Production Schedule The in-lab turnaround time is listed next to the product name for each item in this guide. For most products, the cutoff time is 11pm EST, Sunday through Thursday. For Lab Corrected prints and products, Competition Prints, and Digital File Return Services the cutoff time is 7pm. For full details, see page 25. icon guide More Sizes Sizes & For RPL Prints Only Prices in this document are reserved for Richmond Professional Lab account holders and are subject to change. More sizes available in the software. Contact Customer Service for info and pricing for custom sizes. Services are only available for prints produced by Richmond Professional Lab. More templates available in ROES and online. 2 Last revised on 06/25/18. We re constantly adding new products & services, view our site for the latest.

3 welcome to Richmond professional lab Richmond Professional Lab has been serving professionals in the photographic industry for eighty years. Founded on the principles of quality, speed, innovation, and fair prices, we strive to provide you with solutions for more than just photofinishing. Whether you shoot schools, weddings, sports, or portraits, Richmond Professional Lab is committed to fueling your success. From volume printing to Fine Art Prints and Gallery Wraps, you can always expect: Solutions for all types of photographers SCHOOLS 0.79 volume 8x10s p. 4 Yearbook CDs & Service Items p. 5 Green Screen dropouts starting at 0.35 p. 24 Class & Custom Composites p. 5 Retouching starting at 3.75 per subject p.6 portraits & weddings Extensive Retouching & Finishing Services p. 6-7 Assembled Albums in just 3 days in-lab p. 9 Pro Canvas Gallery Wraps p. 8 Press Printed Cards, Calendars & more p Fine Art Giclée Prints p. 10 SPORTS 1 Day In-Lab Turnaround time for prints p. 4 Drop Shipping at no extra charge p. 27 Pre-pay Envelopes designed & printed p. 5 BallStars Photo Balls p. 15 Graphic Background Posters p. 15 The Lowest Prices The Best Customer Service Exceptional Products Fast & Reliable In-Lab Turnarounds But wait, there s more! Free & Graphics Huge Variety of Specialty Items Easy Ordering Software Custom Order Entry Services Full Range of Design & Marketing Services richmondprolab.com 3

prints & services Direct: Images printed exactly as received, however ALL orders are proofed by technicians. We ll notify you if we foresee problems with your color/density.

Lab Corrected: Our technicians apply density and/or color corrections to your images. Please note that the cutoff time for Lab Corrected orders is 7pm EST Sunday through Thursday.

Sizes Volume Packaged: Orders must consist of 50 or more print units and will receive a batch color/density correction.

Volume Unpackaged: Orders must consist of 50 or more print units and will receive a batch color/density correction.

Luster/Glossy photographic Prints 1 Day in-lab Turnaround* Direct Lab Corrected Volume Packaged Volume Unpackaged 3½x5 0.25 0.38 0.22 0.20 (2) 2½x3½ wallets 0.25 0.38 0.22 0.20 4x5 0.25 0.38 0.22 0.20 4x6 0.

4 prints & services Direct: Images printed exactly as received, however ALL orders are proofed by technicians. We ll notify you if we foresee problems with your color/density. If you prefer that NO corrections ever be applied to your orders, please contact Customer Service to update your account preferences. Lab Corrected: Our technicians apply density and/or color corrections to your images. Please note that the cutoff time for Lab Corrected orders is 7pm EST Sunday through Thursday. See page 25 for more information on our Production Schedule. See page 26 for more information about Volume Packaging. Sizes Volume Packaged: Orders must consist of 50 or more print units and will receive a batch color/density correction. Individual packaging by sitting is available for Volume Packaged prints up to 11x14. See page 26 for more information. Volume Unpackaged: Orders must consist of 50 or more print units and will receive a batch color/density correction. Prints are then packaged together (NOT individually in poly bags or envelopes by sitting). Luster/Glossy photographic Prints 1 Day in-lab Turnaround* Direct Lab Corrected Volume Packaged Volume Unpackaged 3½x (2) 2½x3½ wallets x x x x x (8) 2½x3½ wallets (8) 2½x3½ die-cut wallets* x x x x x x x x x x x x x x x x x x *Die-cut wallets have a time. Photographic! For prints wider than 30 inches (i.e. a 40x50), see page 10 for our Fine Art Giclée prints. DIGITAL FILE RETURN SERVICES in-lab turnaround times are cumulative* (see below) Submit your images via FLOW or ROES and we ll send you the edited versions back digitally. individual color correction color correction: 1 day in-lab turnaround* School or Sports Images Wedding or Portrait Images retouching services Retouching: 2 Day In-Lab Turnaround* Basic *In-lab turnaround times for these Digital File Return Services are cumulative, based on which services you re ordering together. For example, if you re ordering color correction (1 day in-lab turnaround) and retouching (), the in-lab turnaround time for your order will be 3 days. Intermediate/Senior Advanced green screen drops Green Screen Drops: * Level 1 Drop Level 2 Drop 0.10 per image 0.15 per image 3.75 per image 6.50 per image 9.50 per image See page 6 for descriptions of these retouching services and more options. Level 3 Drop Advanced Drop 0.35 per image 0.65 per image 1.50 per image 3.75 per image See page 24 for more information about Green Screen Services, or contact Customer Service. Many more sizes are available in our ordering software! Custom sizes are also available. Contact Customer Service for more information and pricing. Please note that the cutoff time for Digital File Return Services is 7pm EST Sunday through Thursday. See page 25 for more information on our Production Schedule. 4 richmondprolab.com

service items Contact Customer Service for more information before ordering these items.

Lanyard E. F. D. B. G. White 3 Ring Binder a. pre-pay & Proof envelopes 3 Day in-lab turnaround* 8½x14 envelopes with 6 tear-off pocket.

1 per sheet 1 Side Black and White, 1 Side Blank 0.16 each 2 Sides Black and White 0.18 each 1 Side Color, 1 Side Blank 0.

26 each *These prices and in-lab turnaround times refer to printing only and do not include any applicable Design Services.

school directories 5 day in-lab turnaround Photographic (Luster) or press printed (80 lb. Glossy) pages. Single-sided.

Composites in-lab Turnaround Time Varies Created for classes or large groups. Design/setup fees are based on the level of service required.

es. f. Yearbook & Administrative CDs 5 Day in-lab Turnaround Most major school formats available.

05 per page Spiral Binding Clear Vellum Cover Sheets (front & back) White 3 Ring Binder (with clear front cover pocket) 3.00 per book 1.

5 service items Contact Customer Service for more information before ordering these items. The prices below do not include any Custom Order Entry fees. See page 24 for Green Screen and Custom Order Entry Services. A. Clip C. Lanyard E. F. D. B. G. White 3 Ring Binder a. pre-pay & Proof envelopes 3 Day in-lab turnaround* 8½x14 envelopes with 6 tear-off pocket. Use our designs or create your own. D. Service Strips 5 Day in-lab Turnaround Laser-printed. 1¼x1¾ stickers. Single-sided.Sheet of per sheet 1 Side Black and White, 1 Side Blank 0.16 each 2 Sides Black and White 0.18 each 1 Side Color, 1 Side Blank 0.24 each 2 Sides Color 0.34 each 1 Side Black and White, 1 Side Color 0.26 each *These prices and in-lab turnaround times refer to printing only and do not include any applicable Design Services. See page 24 for information and pricing about our Design Services. b. school directories 5 day in-lab turnaround Photographic (Luster) or press printed (80 lb. Glossy) pages. Single-sided. 8x10 Photographic Pages 8½x11 Laser Pages 0.79 per page 0.50 per page E. Composites in-lab Turnaround Time Varies Created for classes or large groups. Design/setup fees are based on the level of service required. Standard product prices apply in addition to any applicable design/setup fees. f. Yearbook & Administrative CDs 5 Day in-lab Turnaround Most major school formats available. 45 per Yearbook or Administrative CD 3 Hole Punching 0.05 per page Spiral Binding Clear Vellum Cover Sheets (front & back) White 3 Ring Binder (with clear front cover pocket) 3.00 per book 1.00 per book 5.00 per book c. id cards Thermal-printed. 2x3¼. Credit card style, 30mil thick plastic cards. G. Safety Cards photographic: 2 Day in-lab turnaround press-printed: 3 Day in-lab turnaround 4x10 photographic (Luster or Glossy) or press printed (uncoated heavyweight (110 lb. paper) cards. Photographic cards are singlesingle sided. Press printed cards are double-sided. Use our designs or create your own. Single-Sided Double-Sided ID Card With Hole Punched With Clip/Lanyard Photographic Volume Packaged Photographic Volume Unpackaged Press Printed Volume Unpackaged 0.43 each 0.36 each 0.36 each richmondprolab.com 55

finishing services Image CD Lab Corrected CD Images Texturing Machine Texture Canvas, Pebble, and Linen Weave options available. Available on photographic prints up to 20 inches wide.

Contact Customer Service for details before you order. 5.00 per disc required to fit all images 0.15 per image For RPL Prints Only 0.25 per print 0.50 per print 3.

6 finishing services Image CD Lab Corrected CD Images Texturing Machine Texture Canvas, Pebble, and Linen Weave options available. Available on photographic prints up to 20 inches wide. 4x5 up to 10x13 11x14 up to 11x17 12x18 up to 20x30 Customizable front (inkjet-printed) image CDs Includes all images in order, excluding templates/ borders. Contact Customer Service for details before you order per disc required to fit all images 0.15 per image For RPL Prints Only 0.25 per print 0.50 per print 3.00 per print Retouching * Basic Portrait Retouching (removes minor blemishes and imperfections) More options available Intermediate/Senior Portrait Retouching (includes removal of major blemishes, and softening of lines and/or circles under eyes) Advanced Portrait Retouching (includes removal of all blemishes, softening of lines and/or circles under eyes, toning down facial shine, and whitening teeth) for each additional person in image for each additional person in image for each additional person in image Glasses Glare (simple) 5.00 Stray Hair Removal (not over face) 5.00 Whitening Teeth 5.00 Braces Removal (simple) Slimming for each additional person in image Extend Background Reduce Facial Shine 8.00 Custom Retouching** per hour SPRAYING Lacquer Spraying For RPL Prints Only CD of Retouched Images 5.00 per disc required to fit all images *In-lab turnaround times for retouching services are cumulative, which means they re added onto the in-lab turnaround time of the products and services you re ordering them with. See page 25 for more information. Pro-Texture Spray Matte or Pearl Spray High Gloss Spray 8x10 or smaller x x x x x **For Custom Retouching, the in-lab turnaround time is dependent upon the level of service required. Contact Customer Service for more information. Please specify requests when ordering. See page 4 for information and pricing for our Digital File Return Services. Prices for finishing services listed here do not include prints. 6 richmondprolab.com

mounting For RPL Prints Only F. Prices below do not include prints. D. D. Standout Mounts A. A. E. C. B. Ready to hang with four hanging holes B. A. Matboard Black or white.

c. Foamboard Black or white. 3 16 thick. Acid free. d. Styrene Plastic-like material, extremely resistant to warping. Regular: 1 16 thick, in black or white.

Lightweight foam material with black styrene-banded edges and four hanging holes.

50 12.00 15.00 9.50 -- -- 11.50 -- 8x10 2.25 5.00 7.50 9.25 4.50 4.50 5.00 6.20 18.00 8x12 3.35 6.00 8.00 10.00 4.75 6.50 7.50 6.20 -- 10x13 3.35 7.00 10.00 12.50 5.50 6.50 7.50 8.

00 16x24 8.00 15.00 17.00 21.25 13.00 -- -- 13.75 32.00 20x24 8.90 18.00 20.00 25.00 15.00 -- -- 16.75 35.00 20x30 12.00 23.00 27.00 34.00 19.00 -- -- 23.00 40.

7 mounting For RPL Prints Only F. Prices below do not include prints. D. D. Standout Mounts A. A. E. C. B. Ready to hang with four hanging holes B. A. Matboard Black or white. Archival rag mat board. Regular: 1 16 thick. Heavyweight: 1 8 thick, more resistant to warping. B. Gatorfoam Black or white or ½ thick, very resistant to warping. c. Foamboard Black or white thick. Acid free. d. Styrene Plastic-like material, extremely resistant to warping. Regular: 1 16 thick, in black or white. Ultra: 1 4 thick, in black only. e. Smooth masonite 1 8 thick. 30x40 boards: ¼ thick. F. Standout Mounts 1½ thick. Lightweight foam material with black styrene-banded edges and four hanging holes. Matboard Heavyweight Matboard 3 16 Gatorfoam ½ Gatorfoam Foamboard Styrene Styrene Ultra Smooth Masonite* 5x x x x x x x x x x x x x x Standout Mounts *Masonite panels can be trimmed to custom sizes at an additional 25% of the closest standard size s price. Sizes richmondprolab.com 7

fine art wraps 3 Day in-lab Turnaround Our Wraps are printed using a

hand-stretched. Images are not resized to add borders.

Custom sizes of Wraps are available and have a 4 day in-lab

Pro Canvas Gallery Wrap Wraps are ready to hang with black paper

bumpers Pro Canvas Gallery Wraps Available in a 1¾ frame depth in

10 10x30 76.50 11x14 54.00 11x17 60.00 12x12 52.20 12x18 65.

8 fine art wraps 3 Day in-lab Turnaround Our Wraps are printed using a Giclée process on luster, glossy, or metallic canvas and hand-stretched. Images are not resized to add borders. Custom sizes are available. Custom sizes of Wraps are available and have a 4 day in-lab turnaround time. Contact Customer Service for more information. Pro Canvas Gallery Wrap Wraps are ready to hang with black paper backing and attached wire Depth Pro Canvas Gallery Wrap Clear bumpers Pro Canvas Gallery Wraps Available in a 1¾ frame depth in sizes up to 36x60. Sizes 8x x x x x x x x x x x x x x x x x x x x richmondprolab.com

assembled albums 3 Day in-lab Turnaround All albums feature black faux-leather covers and matte black pages with prints mounted 1 16 from page edges.

Luster or Glossy 10 Prints Luster or Glossy 20 Prints Traditional 15.00 22.00 Machine Texturing: 5 per album b.

9 assembled albums 3 Day in-lab Turnaround All albums feature black faux-leather covers and matte black pages with prints mounted 1 16 from page edges. Machine Texturing (Canvas, Pebble, or Linen Weave) can be added to the pages. C. B. A. a. Superior Die-Cut Wallet Albums Wallet prints are 2.5x3.5 with rounded, die-cut corners. Luster or Glossy 10 Prints Luster or Glossy 20 Prints Traditional Machine Texturing: 5 per album b. Deluxe Mini Albums Luster or Glossy 10 Prints Luster or Glossy 20 Prints 4x6 Deluxe Mini Album c. VENTURA Albums Covers feature square cameo window openings for customization. Luster or Glossy 20 Prints Luster or Glossy 40 Prints 8x8 Ventura Album x10 Ventura Album x12 Ventura Album Machine Texturing: 10 per album 5x5 Deluxe Mini Album x7 Deluxe Mini Album Machine Texturing: 5 per album richmondprolab.com 9

fine art Sizes Giclée Prints Watercolor Paper or Unstretched Canvas (luster, glossy, or metallic). Printed using Giclée process. The maximum width is 42 inches. Custom sizes are available.

98 24x30 41.98 24x36 50.37 30x30 52.47 30x40 69.96 40x40 93.33 40x50 116.67 40x60 140.00 Giclée prints can be mounted on Gatorfoam, Heavyweight Matboad, or Smooth Masonite only.

Mounted on 3 16 Gatorfoam board. All pricing includes print and mounting. Sizes Luster/Glossy Giclée Watercolor 16x20 27.00 38.50 16x24 33.20 47.00 20x24 40.25 57.

boutique packaging 5x7, 8x10, and 11x14 solid black boxes in ½ and 1 depths, and finished with a silver satin bow.

10 fine art Sizes Giclée Prints Watercolor Paper or Unstretched Canvas (luster, glossy, or metallic). Printed using Giclée process. The maximum width is 42 inches. Custom sizes are available. 8x x x x x x x x x x x x x x x x x x x x x x x Giclée prints can be mounted on Gatorfoam, Heavyweight Matboad, or Smooth Masonite only. See page 7 for Mounting options and prices. Images are not resized or adjusted to add borders. Competition Prints Color and/or density corrected for competition standards. Mounted on 3 16 Gatorfoam board. All pricing includes print and mounting. Sizes Luster/Glossy Giclée Watercolor 16x x x Please note that the cutoff time for Competition Prints is 7pm EST Sunday through Thursday. See page 25 for more information on our Production Schedule. boutique packaging 5x7, 8x10, and 11x14 solid black boxes in ½ and 1 depths, and finished with a silver satin bow. Prints or products sealed in clear plastic bags by size and wrapped in black tissue paper. Available for items up to 11x14, with a depth of ¾ or less (approximately 100 prints). For 5x7s or smaller For 8x10s or smaller For 11x14s or smaller 5.00 per box required to fit items 5.00 per box required to fit items 7.00 per box required to fit items 10 richmondprolab.com

Milan Fiji Sydney display options Easel Back Float Mount Benelux Float

Single-sided. Prints on metal in standard sizes and decorative shapes.

00 White Gloss 5x10 15.00 White Gloss 8x8 15.

00 White Gloss & Matte, Silver Gloss & Matte 8x12 20.

00 White Gloss & Matte, Silver Gloss & Matte 11¾x11¾ 21.

00 White Gloss, Silver Gloss 14x18 32.00 White Gloss 15x18¾ 45.

00 White Gloss, Silver Gloss Fiji Small 8x8 19.

11 Milan Fiji Sydney display options Easel Back Float Mount Benelux Float Mounts and Easel Backs come unattached. Metal Prints Sublimation. Single-sided. Prints on metal in standard sizes and decorative shapes. Available in silver or white, in gloss or matte finishes as listed. 4x White Gloss 5x White Gloss & Matte, Silver Gloss & Matte 6x White Gloss 5x White Gloss 8x White Gloss, Silver Gloss 8x White Gloss & Matte, Silver Gloss & Matte 8x White Gloss, Silver Gloss 10x White Gloss 11x White Gloss & Matte, Silver Gloss & Matte 11¾x11¾ White Gloss & Matte, Silver Gloss & Matte 12x White Gloss, Silver Gloss 14x White Gloss 15x18¾ White Gloss, Silver Gloss 8 Round White Gloss 11 Round White Gloss Benelux Small 8x White Gloss, Silver Gloss Benelux Large 11x White Gloss, Silver Gloss Fiji Small 8x White Gloss Fiji Large 12x White Gloss Sydney Small 10x White Gloss Sydney Large 14x White Gloss Milan Small 8x White Gloss Milan Large 12x White Gloss Float Mount 7.00 Available for all sizes Small Easel Back 3.00 Available for sizes under 11x14 Large Easel Back 5.00 Available for sizes 11x14 and larger richmondprolab.com 11

press printed cards 3 Day in-lab Turnaround Available single or double-sided. Include white, silver foil-lined envelopes. Available in any quantity over 25. A set contains 25 cards. linen 110 lb.

50/0.94 22.55/0.90 21.65/0.87 20.75/0.83 19.95/0.80 Art or Linen 25.50/1.02 24.45/0.98 23.50/0.94 22.55/0.90 21.65/0.87 Pearl 29.00/1.16 27.80/1.11 26.70/1.07 25.65/1.03 24.60/0.98 Matte 29.99/1.

12 press printed cards 3 Day in-lab Turnaround Available single or double-sided. Include white, silver foil-lined envelopes. Available in any quantity over 25. A set contains 25 cards. linen 110 lb. Cover Stock Woven texture similar to canvas. matte 110 lb. Cover Stock Smooth, classic finish. Art 110 lb. Cover Stock Distinctive texture similar to watercolor paper. pearl 105 lb. Cover Stock Soft, shimmering finish. Card Size & Type 4x5½ Folded Finish Cards Per Set/Per Card Cards Per Set/Per Card Cards Per Set/Per Card Cards Per Set/Per Card Cards Per Set/Per Card Matte 23.50/ / / / /0.80 Art or Linen 25.50/ / / / /0.87 Pearl 29.00/ / / / /0.98 Matte 29.99/ / / / /0.92 5x5 or 5x7 Folded Art or Linen 34.99/ / / / /1.04 Pearl 39.99/ / / / /1.30 Matte 13.50/ / / / /0.46 4x5½ Flat Art or Linen 14.50/ / / / /0.49 Pearl 15.50/ / / / /0.53 Matte 16.00/ / / / /0.54 5x5 or 5x7 Flat Art or Linen 18.50/ / / / /0.63 Pearl 20.50/ / / / /0.70 Contact Customer Service for pricing for quantities over 1,000. See page 21 for Photographic Greeting & Holiday Cards. 12 richmondprolab.com

A. D. Frosted Vellum Cover Sheet B. E. C. A. posters 3 Day in-lab Turnaround 11¼x17.

50 per poster 50-99 2.00 per poster 100+ 1.

Calendars 3 Day in-lab Turnaround 11x8½. Black spiral binding.

99 15-month Calendar 21.99 18-month Calendar 24.

business cards 3 Day in-lab Turnaround 2x3½.

Available single or double-sided. Sold in sets of 500 cards. 1 Set 80.00 2 Sets 125.

proof books 3 Day in-lab Turnaround Available single or double-sided.

Machine texturing is available (Canvas, Pebble, and Linen Weave options).

Pages Frosted Vellum Front Cover Sheet 4x6 0.13 per side 1.00 per book 5x7 0.

00 per book Black Plastic Coil Binding Machine Texturing (applied to all pages) 5.

13 A. D. Frosted Vellum Cover Sheet B. E. C. A. posters 3 Day in-lab Turnaround 11¼x17. Single-sided. Printed on uncoated heavyweight (110 lb. cover) paper per poster per poster per poster See page 4 for Photographic Prints. b. Calendars 3 Day in-lab Turnaround 11x8½. Black spiral binding. Printed on uncoated heavyweight (110 lb. cover) paper. 12-month Calendar month Calendar month Calendar See page 17 for Photographic Calendar Prints. c. business cards 3 Day in-lab Turnaround 2x3½. Printed on uncoated heavyweight (110 lb. cover) paper. Available single or double-sided. Sold in sets of 500 cards. 1 Set Sets Sets Sets d. proof books 3 Day in-lab Turnaround Printed on uncoated heavyweight (110 lb. cover) paper. Available single or double-sided. Black spiral binding. Frosted vellum front cover sheets are available. Machine texturing is available (Canvas, Pebble, and Linen Weave options). Maximum of 100 sides per book. 2 sides (front and back) make 1 page. Pages Frosted Vellum Front Cover Sheet 4x per side 1.00 per book 5x per side 1.50 per book 8x per side 3.00 per book Black Plastic Coil Binding Machine Texturing (applied to all pages) 5.00 per book 5.00 per book E. saddle-stitched booklets 3 Day in-lab Turnaround 8½x11. Covers are printed on uncoated heavyweight (80 lb.) cover stock; interior pages are printed on thinner (100 lb.) text-weight paper. Saddle-stitched. Available with 8, 12, 16, and 20 sides (including covers). Qty Qty Sides Sides Sides Sides richmondprolab.com 13

specialty items A. B. Acrylic Frame Statue C.

Acrylic Frame Magnet back Acrylic Frame Magnet E.

Laser trimmed, dual-layered acrylic (clear 1/8

Acrylic Statues 1-2 Subjects 3+ Subjects 3½x5

feature rounded corners. Subjects are not cut out.

Acrylic Layered Background Statues Acrylic

cut out in the foreground and a design of your

1-2 Subjects 3+ Subjects 5x7 Acrylic Layered

00 8x10 Acrylic Layered Background Statue 22.

Acrylic Magnets 1-2 Subjects 3+ Subjects Acrylic

00 5x7 Acrylic Magnet 12.00 16.00 12.00 E.

14 specialty items A. B. Acrylic Frame Statue C. Foreground Background Statues include bases D. Acrylic Frame Magnet back Acrylic Frame Magnet E. F. Ornaments include a white satin ribbon acrylic laser-cut items 2 day In-lab turnaround Inkjet-printed. Single-sided. Laser trimmed, dual-layered acrylic (clear 1/8 thick front, black 1/8 thick back). A. Acrylic Statues 1-2 Subjects 3+ Subjects 3½x5 Acrylic Statue x7 Acrylic Statue x10 Acrylic Statue x14 Acrylic Statue x18 Arylic Statue B. Acrylic Frame Statues Acrylic Frame Statues feature rounded corners. Subjects are not cut out. 3½x5 Acrylic Frame x7 Acrylic Frame x10 Acrylic Frame x14 Acrylic Frame C. Acrylic Layered Background Statues Acrylic Layered Background Statues feature the subject cut out in the foreground and a design of your choice in the background. 1-2 Subjects 3+ Subjects 5x7 Acrylic Layered Background Statue x10 Acrylic Layered Background Statue D. Acrylic Magnets 1-2 Subjects 3+ Subjects Acrylic Frame 3½x5 Acrylic Magnet x7 Acrylic Magnet E. 1¾x 2¾ Acrylic Keychains* 1-2 Subjects 3+ Subjects Single Keychain Set of 2 Keychains F. 3½x5 Acrylic Ornaments 1-2 Subjects 3+ Subjects *Please note that due to size constraints of the keychains, some finer details in the image may not be fully trimmed away by the laser. 14 richmondprolab.com

ballstars Sublimation. Single-sided. Inflated balls. Stands are included.

00 Baseball 10.00 Softball 10.00 Lacrosse Ball 10.00 Hockey Puck 9.

00 Graphic Background Posters 3 Day in-lab Turnaround Photographic. Single-sided.

1-2 Subjects in Image(s) 3+ Subjects in Image(s) Custom Poster 1 Pose 6.

00 + print price 3 Poses 12.00 + print price 15.

on your specifications, contact Customer Service to learn more.

richmondprolab.com PACKAGE BOOKS 3 Day in-lab Turnaround 8½x11.

15 ballstars Sublimation. Single-sided. Inflated balls. Stands are included. Mini Football, Basketball, Soccer Ball, Volleyball Mid-Sized Football, Rugby Ball Full-Sized Football, Basketball, Soccer Ball, Volleyball, Rugby Ball Baseball Softball Lacrosse Ball Hockey Puck Black Easel Stand for Hockey Puck 3.00 Graphic Background Posters 3 Day in-lab Turnaround Photographic. Single-sided. Subject extracted from original image. 1-2 Subjects in Image(s) 3+ Subjects in Image(s) Custom Poster 1 Pose print price print price 2 Poses print price print price 3 Poses print price print price Custom Graphic Background Posters in-lab turnaround time varies Based on your specifications, contact Customer Service to learn more. Cost and in-lab turnaround time is based on the level of service required. richmondprolab.com PACKAGE BOOKS 3 Day in-lab Turnaround 8½x11. Press printed on uncoated heavyweight (80 lb.) cover stock. Saddle-stitched. Available in 2, 4, 6, and 8 unit versions (plus exterior and interior front and back cover pages). Customize the interior and exterior cover pages and choose the print package units you want on each page. Interior unit pages are single-sided. Unpackaged Packaged Individually 2 Unit Book Unit Book Unit Book Unit Book

Subjects are cut out of original images on all

1-2 Subjects 3+ Subjects Laptop - 12 8.00 8.

00 12.00 Laptop - 17 12.00 12.00 8x10 10.00 18.

00 21.00 12x24 17.00 25.00 18x24 19.00 27.

00 43.00 36x60 65.00 73.00 40x60 67.00 75.

90 10x30 15.30 11x14 11.25 12x18 11.70 12x24 15.

Subjects are NOT cut out. 16x24 17.10 20x24 18.

16 specialty items Repositionable! Sizes clingers Inkjet-printed. Single-sided. Durable repositionable adhesive. Not intended for outdoor use. Subjects are cut out of original images on all clingers except for laptop sizes. 1-2 Subjects 3+ Subjects Laptop Laptop Laptop Laptop x x x x x x x x x x x x x x x x x x x x clinger posters Rounded corners. Subjects are NOT cut out. 16x x x x x x x Sizes round clingers PENNANT clingers (2) 3x7½ x x richmondprolab.com

Direct Volume Packaged Volume Unpackaged

79 stickers Laser-printed. 1¼x1¾ stickers.

. 2.50 Single-Sided memory mates 1 Day in-lab

Direct Volume Packaged CHORE CHARTS Photographic.

50 Single-Sided MARKerBOARDS Photographic.

Luster/Glossy Uncut Sheet of 5 Tickets 0.

50 ticket posters 1 Day in-lab Turnaround 10x30.

17 magazine covers 1 Day in-lab Turnaround Photographic. 8x10. Single-sided. Direct Volume Packaged Volume Unpackaged Luster/Glossy stickers Laser-printed. 1¼x1¾ stickers. Sheet of Single-Sided memory mates 1 Day in-lab Turnaround Photographic. 8x10. Single-sided. Direct Volume Packaged Volume Unpackaged Luster/Glossy Funpacks Photographic. Laminated. Die-cut. 1 ruler, 2 bag tags, 2 bookmarks, 3 keychains, 3 keyfobs Double-Sided calendars 1 Day in-lab Turnaround Photographic. 8x10. Single-sided. Direct Volume Packaged CHORE CHARTS Photographic. 8x10. Magnetic board. Includes dry-erase pen Single-Sided MARKerBOARDS Photographic. 8x10. Magnetic board. Includes dry-erase pen Single-Sided Volume Unpackaged Luster/Glossy Magnets Photographic. Single-sided. Luster/Glossy (2) 2½x3½ ½x x x tickets & Ticket magnets * Photographic. 2x8. Single-sided. Set of 5. *Uncut Luster or Glossy Tickets have a 1 day in-lab turnaround. Cut and Magnetic Tickets have a. Luster/Glossy Uncut Sheet of 5 Tickets 0.85 (5) Cut Tickets 1.50 (5) Cut Ticket Magnets 3.50 ticket posters 1 Day in-lab Turnaround Photographic. Single-sided. 10x30. 3 Luster/Glossy trading cards Photographic. 2½x3½. Double-sided. Die-cut. Set of 8. 4 Luster/Glossy We have a huge variety of free templates for these items and more! View them in ROES and online at richmondprolab.com 17

18 specialty items stadium seat cushions Sublimation. 12½x14 neoprene. ¾ thick non-slip rubber backing. Includes cut-out handle. 11 Single-Sided mouse pads Sublimation. 9½x7¾. ¼ thick neoprene. Rounded corners. Black backing. 5 Single-Sided small poly towels Sublimation. 11x % Polyester. 7 Single-Sided heavy duty tote bags Sublimation. 16¼x16¼ white canvas. Black straps. 15 Single-Sided T-shirts Sublimation. Polyester. Single Sided. 12 Adult S-XXL; Youth S-L Puzzles Sublimation. Single-sided. Fiberboard is 1 16 thick, hardboard is 1 8 thick. 7½x9½ Pieces (Fiberboard) ½x13½ Pieces (Fiberboard) x10-30 Pieces (Hardboard) PLAQUES & A. B. More C. A. black wood-trimmed Sublimation. Single-sided. 5x7 Plaque (3¾x6 image size) x10 Plaque (6¾x8¾ image size) B. wood photographic Wood board. Single-sided. Clear acrylic. Brass tacks. 6x8 Plaque (5x7 print/image size) x12 Plaque (8x10 print/image size) 8.75 C. sports shaped Sublimation. Single-sided. Black wood-trimmed. Circle (7 5 8 ), Football (9 7 8x6), Megaphone ( x6) Small Home Plate (6x6) Large Home Plate (9½x9 5 8) richmondprolab.com

00 dog tags Sublimation. 1 1 8x2. Metal.

00 2¾x4 Rectangular 4.50 5.50 4 Round 4.

19 clipboards Sublimation. Buttons Photographic. Single-sided. door hooks Sublimation. 4x9. 5 Single-Sided 6 Double-Sided Single-Sided Double-Sided 6x x12½ coach clipboards Sublimation. 9x12 ½. Includes dry-erase pen. 15 Double-Sided bookmarks Sublimation. 1¼x5. Metal. Die-cut clip. 3 Single-Sided license plates Sublimation x White metal novelty plates Single-Sided 3 Pin-back ½ Pin-back Magnetic (for fridge) ½ Magnetic (for fridge) 2.00 dog tags Sublimation x2. Metal. Includes chain Single-Sided 4.50 Double-Sided key fobs Thermal-printed x2 1 8 each. 30mil thick plastic. Set of Single-Sided 1.25 Double-Sided bag tags Sublimation. Includes plastic hanging loop. Single-Sided Double-Sided 3x5½ Rectangular ¾x4 Rectangular Round x3½ Credit Card Style (thermal-printed 30 mil thick plastic) keychains A. Leather Bottle Opener Silver B. C. a. Photographic 1¾x2¾. 2 Double-Sided See page 14 for Acrylic Laser-Cut Keychains. richmondprolab.com b. deluxe Photographic. 1 diameter. Single-sided. 5 Leather, Bottle Opener, & Silver c. Sublimation Single-Sided Double-Sided 1½x2¼ - Metal x2 - Plastic ¼x3 - Plastic

specialty items Phone Cases A. drinkware B. A. & More C.

Galaxy Edge: S6 & S7 Samsung Galaxy Plus: S8

G. B. Bi-fold wallet-style CASES Sublimation.

Images printed on white single-sided fabric

iphone: 6/6S, 7, 8, & X iphone Plus: 6/6S, 7,

Bi-Fold 20.00 20.00 A. 11 oz. mugs Sublimation.

5 Single-Sided 6 Double-Sided or Full-Wrap b.

7 Single-Sided 8 Double-Sided or Full-Wrap c.

20 specialty items Phone Cases A. drinkware B. A. & More C. A. One-piece snap-on cases Sublimation. Plastic cases in black or white. Images printed on white single-sided front panels. D. E. F. iphone: 5/5S, 5C, 6/6S, 7, 8, & X iphone Plus: 6/6S, 7, & Samsung Galaxy: S5, S6, S7, & S8 Samsung Galaxy Edge: S6 & S7 Samsung Galaxy Plus: S Fits cans or bottles B. G. B. Bi-fold wallet-style CASES Sublimation. Black faux leather trim and interior, with pockets for credit cards, etc. Closes with magnetic clasp. Images printed on white single-sided fabric front panels. iphone: 6/6S, 7, 8, & X iphone Plus: 6/6S, 7, & 8 Samsung Galaxy: S6, S7, & S8 Samsung Galaxy Edge: S6 & S7 Samsung Galaxy Plus: S8 Bi-Fold A. 11 oz. mugs Sublimation. White ceramic. Dishwasher and microwave safe. 5 Single-Sided 6 Double-Sided or Full-Wrap b. 15 oz. mugs Sublimation. White ceramic. Dishwasher and microwave safe. 7 Single-Sided 8 Double-Sided or Full-Wrap c. black mugs Sublimation. 11 oz. black ceramic. Dishwasher and microwave safe Full-Wrap d. travel mugs Sublimation. 14 oz. BPA-free, white plastic. Dishwasher and microwave safe. 9 Double-Sided or Full-Wrap e. water bottles Sublimation. 20 oz. white stainless steel Full or Half-Wrap f. beverage coolers Sublimation. Sleeve-style beverage holder. 4 Double-Sided g. coasters Sublimation. Round (3¾ ) or square (3¾x3¾). Natural cork backing. Includes wooden display stand. Set of Single-Sided 20 richmondprolab.com

A. B. 3 1 / 2 x5 5x7 D. Attached easel C.

Chromaluxe hinged memory mate PANELS Sublimation.

Single-sided. Rounded corners. Glossy finish.

¼ thick hardboard panels. 9 5x7 12 8x10 c.

Luster photographic prints framed in white mats.

CERAMIC TILES Sublimation. Single-sided.

21 A. B. 3 1 / 2 x5 5x7 D. Attached easel C. White envelopes included E. Display Easel A. Chromaluxe hinged memory mate PANELS Sublimation. ¼ thick hardboard panels hinged together. Single-sided. Rounded corners. Glossy finish. 11 3½x5 and 5x7 Hinged Panels 12 Two 5x7 Hinged Panels B. Chromaluxe hardboard Easel panels Sublimation. ¼ thick hardboard panels. Single-sided. Rounded corners. Glossy finish. 9 5x7 12 8x10 c. black-framed prints Photographic. Luster photographic prints framed in white mats. Includes glass, hanging hooks, and easel stands x7 Print in 8x10 Frame x10 Print in 11x13 Frame D. CERAMIC TILES Sublimation. Single-sided. Glossy finish. 4¼ Tile Tile 8.00 Black Mini Display Easel 3.00 E. greeting & holiday cards Photographic. Single-sided. Luster finish. Choose from our templates or create your own. 4x x x See page 12 for Press Printed Cards. richmondprolab.com 21

22 specialty items ornaments A. Built-in easel back B. Benelux desk organizers Sublimation. Maple-finished hardwood with three 1 1 8" holes for storage. Holds two 4¼" ceramic tiles with glossy finish. 17 Double-Sided London C. Oval D. Snowflake Tapered Rectangular Round Hexagonal Decorative Round Star Round Keepsake Boxes Sublimation. Glossy-finished oak wooden box with hinged top and white velvet interior lining. Holds a glossy 4¼" ceramic tile. 24 Single-Sided A. sled Photographic. One 2x3 print. Pewter frame. Includes red satin ribbon. 9 Single-Sided B. metal shape Sublimation. London (3 ) and Benelux (2¾x4). White gloss finish. Includes red satin ribbon. 7 Single-Sided 9 Double-Sided C. aluminum Sublimation. Approximately 2½. Includes red satin ribbon. 4 Single-Sided 7 Double-Sided D. porcelain Sublimation. Approximately 3. Includes golden string. 4 Single-Sided 7 Double-Sided See page 14 for Acrylic Laser-Cut Ornaments. 22 richmondprolab.com

banners Glossy 13 oz. (top) 18 oz. (bottom) Matte vinyl grommet banners Single-sided. Available on 13 oz.

Metal grommets approximately every two feet along edges.

Custom sizes available (the largest width is 50 inches). 13 oz. (Glossy or Matte) 18 oz. (Matte) 12x24 3.00 4.

00 24x96 24.00 32.00 24x108 27.00 36.00 24x120 30.00 40.00 36x36 13.50 18.00 36x48 18.00 24.00 36x60 22.50 30.

23 banners Glossy 13 oz. (top) 18 oz. (bottom) Matte vinyl grommet banners Single-sided. Available on 13 oz. (Glossy or Matte) and 18 oz. (Matte) vinyl. Edges are folded and sealed. Metal grommets approximately every two feet along edges. Durable, all-weather vinyl material; perfect for indoor or outdoor use. Custom sizes available (the largest width is 50 inches). 13 oz. (Glossy or Matte) 18 oz. (Matte) 12x x x x x x x x x x x x x x x x x x x x x x x x x richmondprolab.com 23

24 Custom services Custom Order Entry in-lab Turnaround Time varies We offer complete order entry solutions for school and sports jobs, no matter what level of service you require. The options and prices below are an overview of the order entry services we offer. If you re interested in these services, please contact Customer Service for more information and details. We ll help you pick the best option for your workflow and give you a full pricing breakdown. Prices outlined below are for order entry and pre-print services only, and do not include any print/product costs. To receive these services and prices, Richmond Pro Lab must receive your print-work orders. Setup Fees Package Setup (1-25 Packages) Custom Template and/or Text Node Setup 1.00 per template/product (10.00 minimum) Reformatting Data File Fee If your data requires reformatting, you ll be informed by Customer Service. Reformatting Data Fee 0.85 per minute Data Merge fee You provide us with images and a data file (i.e. a CSV file) containing all information needed for each subject, including filenames and packages ordered. 15 per job Data Entry & Additional services Data Entry Fee Cropping Editing for Best Pose 0.72 per subject 0.30 per file 0.60 per pose More options available A. B. A. camera cards 5 day in-lab turnaround Laser-printed. 4¼x perforated cards with holes punched. Single-sided. Black and white only. Sheet of per sheet (minimum of 10 per order) B. green screen services * Pricing is based on pre-approval. If files do not meet our standards, Customer Service will contact you prior to starting your order to discuss your options and pricing. Choose from over 300 backgrounds or use your own. Level 1 Drop Level 2 Drop Level 3 Drop Advanced Drop - Requiring Photoshop Work 24 Over 300 Backgrounds Available! 0.35 per file 0.65 per file 1.50 per file 3.75 per file *In-lab turnaround times for Green Screen Services are cumulative, which means they re added onto the in-lab turnaround time of the products and services you re ordering them with. See page 25 for more information. See page 4 for information and pricing for our Digital File Return Services. Design Services** pre-pay & Proof envelope Design 2 Day in-lab turnaround 3 Days for Custom Designs Envelopes can be printed using one of our preexisting designs, using your own, or by providing an idea to the Design Department of what you d like. Verifying and/or Formatting a Design You ve Created Initial Design Fee Additional Proofs (Includes proof 1&2) N/A N/A Modifying a Stock/Existing Form Creating a Custom Design Starting at Creating Custom Product Images 3.00 per product See page 5 for Pre-pay & Proof Envelope pricing. Visit richmondprolab.com/design-services for more details and to submit your design request. **The in-lab turnaround times and prices listed here for Design Services do not include printing or shipping. Custom Template Design 2 Day in-lab turnaround 3 Days for Custom Designs Design your own, or have us do it for you! We ll verify that all of your templates are prepared for printing, and then input them into the ordering software of your choice. Initial Design Fee (Includes proof 1&2) Additional Verifying a Design You ve Created N/A N/A Template Formatting for Our Existing Designs for Other Products/Sizes Template Modification and/or Formatting for Designs You ve Created (up to 10) Creating a Custom Design (initial design fee includes 10 templates) Installing into the Ordering Software for Completed and Approved Designs Installing into the Ordering Software for Designs You ve Created starting at per product per product minimum 1.00

25 image guidelines Color Evaluation Prints To ensure your complete satisfaction, we highly recommend that new customers submit color evaluation prints before sending in your first order. We offer two 8x10 Luster photographic evaluation prints free of charge, allowing you to compare your monitor with our Direct (not color corrected) prints. Learn more by contacting Customer Service or at richmondprolab.com/resources/color-management. Image Adjustments All orders and images are reviewed by our technicians prior to printing. We do not crop or resize your images to add borders unless you ve ordered this as a custom service. For information on the color correction options available for photographic prints, see page 4. All information & resources orders for other products are adjusted for color and density as needed. If you prefer that NO corrections ever be applied to your images, contact Customer Service to update your account preferences. Suggested File Formats, Sizes, & Color space We prefer JPEG files, but also accept TIFFs. All files should be saved in the srgb color space. We recommend submitting images at 300ppi, however images at resolutions as low as 150ppi may be sufficient depending on the print size you re ordering. For volume orders, decreasing your file sizes even slightly can greatly improve your order s transmission speed. For more information, contact Customer Service. production schedule All times listed are Eastern Standard Time (EST). Orders can be placed seven days a week, 24 hours a day. Our production schedule operates Sunday through Thursday, with in-lab turnaround times applying to orders received before 11pm, and 7pm for orders containing Lab Corrected prints and products, Competition Prints, and Digital File Return Services. Orders submitted past the cutoff times will be printed the following business day. View the chart below for more detailed information. Turnaround Received By* Ships By 1 Day in-lab Turnaround 11:00pm Sunday to Thursday Next Business Day 11:01pm Thursday to 11:00pm Sunday Monday 11:00pm Sunday to Thursday 2 Business Days 11:01pm Thursday to 11:00pm Sunday Tuesday 3 Day in-lab Turnaround 11:00pm Sunday to Thursday 3 Business Days 11:01pm Thursday to 11:00pm Sunday Wednesday 4 Day in-lab Turnaround 11:00pm Sunday to Thursday 4 Business Days 11:01pm Thursday to 11:00pm Sunday Thursday 5 Day in-lab Turnaround 11:00pm Sunday to Thursday 5 Business Days 11:01pm Thursday to 11:00pm Sunday Friday *The cutoff time for orders containing Lab Corrected prints and products, Competition Prints, and Digital File Return Services is 7pm EST Sunday through Thursday. Orders Containing Products with Multiple in-lab Turnaround Times Most in-lab turnaround times are not cumulative. For orders containing products with different in-lab turnaround times, the due date will be based on the item with the longest in-lab turnaround. For example, an order received on Monday before 11pm, consisting of Direct prints (1 day in-lab turnaround) and trading cards (2 day in-lab turnaround) will ship out on Wednesday (after 2 business days). We are unable split up orders once they ve been submitted. We recommend that you place separate orders if some orders or items need to ship before others. Contact Customer Service for assistance. In-Lab Turnaround Times for Retouching and/or Green Screen Services In-lab turnaround times for retouching and/or green screen services are cumulative, which means they re added onto the in-lab turnaround time of the products and services you re ordering them with. For example, if you re ordering retouching () on Direct prints (1 day in-lab turnaround), the in-lab turnaround time for your order will be 3 days. In-Lab Turnaround Times for Digital File Return Services In-lab turnaround times for Digital File Return Services are cumulative, based on which services you re ordering together. For example, if you re ordering color correction (1 day in-lab turnaround) and retouching (), the in-lab turnaround time for your order will be 3 days. in-lab Turnaround Times & Shipping Methods In-lab turnaround times do not include shipping transit times. Your order will ship on the scheduled due date based on the shipping method you ve selected. Additionally, choosing UPS Next Day or other expedited shipping methods will not affect the in-lab turnaround time for your order. Local Customers Standard in-lab turnaround times plus one additional day for delivery apply for customers who have their orders delivered via courier or to our local retail stores. If an order is needed sooner, contact Customer Service as soon as possible. richmondprolab.com 25

26 information & resources orders & packaging Placing Orders/Ordering Software We offer and support ROES (including ROES Events), Photoreflect LE, Darkroom Software s Core, Pro, and Assembly editions, and FLOW (by PhotoLynx). We re also able to accept orders created using CamLynx, ImageMatch, Timestone, and other custom options. Online hosting is available through SimplePhoto, Photoreflect, and ImageQuix. Visit richmondprolab.com/resources for more information & tutorial videos. Contact Customer Service for assistance determining the best software for your workflow. Order Packaging Prints less than 24 in length will be packaged and shipped flat. Prints exceeding 24 in length, Banners, and Clingers will be rolled in a tube unless you ve indicated otherwise. If you prefer to have all of your prints always packaged flat, contact Customer Service to add this preference to your account. Individual Packaging for Volume Orders Volume Packaged print orders must contain 50 or more prints. You can choose to have Volume Packaged print orders packaged by sitting in either clear poly bags or paper window envelopes. Individual packaging by sitting is available for Volume Packaged prints up to 11x14. For information regarding sorting, bundling, labeling, reorder inserts/stuffers, or any other special packaging requests for Volume Packaged orders, contact Customer Service. additional packaging options & materials Please contact Customer Service for instructions on how to request and order these services and materials. Prices below do not include the costs of any prints/products, or design services that may be associated with your order. order inserts/stuffers* (printed and inserted) 1-3 day in-lab turnaround** 8½x5½ or 8½x11-1 Side Black and White 8½x5½ - 1 Side Color 8½x11-1 Side Color Insert pre-printed forms provided by customer Insert chipboard in each sitting - 9x12 or 12x15 (includes cost of chipboard) 0.05 each 0.07 each 0.10 each 0.05 each 0.10 each More options available tracking information there for orders that have already shipped. Additionally, you can view shipping information on the Shipping History page, and/or in our shipping notification s. With either option you ll be able to see the order details and shipping information (including any tracking numbers) on the night your order ships. Remakes & Refunds If you re ever dissatisfied with an order, please contact Customer Service as soon as possible. We can then help determine the best solution to ensure your satisfaction. Studio Samples We offer 25%-50% discounts for studio samples for the majority of our products and services. The discounts are available as follows: 50% Off: Photographic Prints (Luster and Glossy) Fine Art Giclée Prints (Unstretched Canvas, Watercolor) 25% Off: All Specialty Items Mounting, Spraying, and Texturing Services Canvas Gallery Wraps Assembled Albums Proof Books Press Printed Products Boutique Packaging Retouching Services Banners Exempt from Studio Sample Discounts: Green Screen Services Custom Order Entry Services Design Services Reorder Forms Pre-pay and/or Proof Envelopes A La Carte/Bulk Packaging Materials Yearbook and Administrative CDs Rush Fees Shipping Fees Digital File Return Services a la carte packaging materials Chipboard (5x7, 9x12, or 12x15 sheets) 9x12 Paper Portrait Window Envelopes 12x15 Plain White Portrait Bags Clear Poly Bags (9x12 or 12x15) 26 *The minimum quantity for order inserts is 500. **The in-lab turnaround time for printing these items varies depending on the quantity ordered each 0.10 each 0.10 each 0.10 each Order Status & Tracking You can view the status of your orders by logging in on the Order Status & History section of our website. Your orders will be displayed with helpful information including the current status, the date the order is due to ship, and more. You can also view the shipping and There is a limit of 500 in total annual discount savings per customer for studio sample orders. For example, an order for studio samples of Pro Canvas Gallery Wraps that would originally cost 200 would cost 150 after the 25% studio sample discount is applied, which is a savings of 50. That 50 you saved on the order is deducted from your 500 discount savings limit, so you still have 450 left that can be used for studio sample discounts for the year. Discounts for studio samples cannot be combined with any other offers, sale prices, or coupons, and do not include shipping costs. To order studio samples, place your order and add an order comment stating that the order should be discounted for studio samples. The price will be adjusted once the order has been received at the lab. richmondprolab.com

27 Shipping shipping methods & costs Our shipping costs are determined by the weight and dimensions of the packages, the address they re shipping to, and the shipping method chosen. Visit richmondprolab.com/resources/shipping or contact Customer Service for more information. Damaged Shipments If your order arrives damaged, contact Customer Service as soon as possible to arrange a remake. Please be sure to keep the entire damaged parcel until you receive the replacement order in the event that the shipping carrier requires inspection. rush services Any requests for orders (excluding remakes) to be completed faster than our standard in-lab turnaround times will be considered Rush Services. Rush Services must be approved by Customer Service, and will incur fees as follows: Same Day Rush Service Fees (for orders to be completed in less than a 1 day in-lab turnaround time period): For orders over 15: an additional 100% of each order s cost will be added. For orders under 15: a 15 rush fee will be added to each order s total. For example, a Same Day Rush for 20 Direct Luster 8x10 prints (costing 20), would be 20, making the final total 40. A Same Day Rush for one Direct Luster 8x10 print (costing 1), would make the final total 16. Standard Rush Service Fees (for orders to be completed faster than our normal in-lab turnaround times, excluding Same Day Rush Services): For orders under 100, an additional 10 fee will be added to each order s total. For orders over 100, an additional fee of 10% of each order s cost will be added. For example, a Standard Rush for an 11x14 Gallery Wrap (costing 54) to be completed in 2 days instead of the normal 3 day in-lab turnaround time for wraps, would be 10, making the final total 64. A Standard Rush for a 30x40 Gallery Wrap (costing ) to be completed in 2 days would be 16.65, making the final total Rush Services do not apply to shipping costs, nor do they impact shipping methods or transit/delivery times. You ll still need to choose an appropriate shipping method in order to guarantee delivery by a certain date/time. Rush Services are not available for discounted studio sample orders. Contact Customer Service for help determining the best solution to receive your order when you need it. payment information Minimum Order Fees There is a 5 minimum for all orders. If your order does not meet the minimum amount (excluding shipping costs), the price will automatically be adjusted to 5 at the lab. Minimum order fees do not impact shipping charges, and do not apply to no-charge remake orders. If you re placing high volumes of small drop-ship orders, contact Customer Service to find out if lower prices are available based on your needs. Terms of Payment All orders must be paid for in full prior to shipping out. Payment via credit or debit cards is preferred. Other payment methods must be approved prior to order submission through contacting Customer Service. Virginia Sales Tax Sales tax is only applicable to customers operating their business in Virginia without a valid ST-10 form on file with us. Contact Customer Service for more information or to submit your ST-10 form. design services We offer a huge variety of free templates and graphics, pre-pay envelope designs, and more. If you re looking for something different, our in-house design team can modify our existing graphics or create something totally custom for you based on your specifications. View more information including pricing and in-lab turnaround times for Design Services on page 24 and at richmondprolab.com/design-services/. ONLINE HELP CENTER You can access lots of helpful information and resources for our ordering software and more at help.richmondprolab.com! R 213 West Broad Street Richmond, Virginia x105 info@richmondprolab.com /richmondprofessionallab /richmondprolab /richmondprolab richmondprolab.com 27

28 ext years of bringing you the greatest value through technology and innovation

fine art 8-11 press printed f Fine Art Giclée Prints 10 Posters (Press Printed) 13 Framed Prints 21 Funpacks 17

fine art 8-11 press printed f Fine Art Giclée Prints 10 Posters (Press Printed) 13 Framed Prints 21 Funpacks 17 Table of contents prints & Services 4-5 finishing services 6-7 fine art 8-11 press printed 12-13 specialty items 14-23 information & resources 24-27 A Acrylic Statues 14 Administrative CDs 5 Albums 9 b