2014 Lambert St. Louis Airport Direct Connect Exposition. St. Louis Business Travel Association Education Day

Transcription

1 2014 Lambert St. Louis Airport Direct Connect Exposition St. Louis Business Travel Association Education Day

2 April 3, 2014 Welcome to the 3 rd Annual Lambert St. Louis International Direct Connect Airport Expo. The St. Louis Business Travel Association continues to build our partnership with Lambert St. Louis International Airport and we are pleased to bring you an expanded program this year, still centered around the Direct Connect Airport Expo luncheon but with a broader focus on delivering a full day of educational content. A prestigious list of speakers compliments the theme of New Horizons In Business Travel; the full day of sessions covers a variety of topics relevant to Travel Management, Procurement, Human Resources and Strategic Meetings Management. For those with GBTA certifications, the sessions are certified for continuing education credits toward CCTE and GTP recertification. Founded in 1987, the St. Louis Business Travel Association provides an important forum for the exchange of information, education and ideas among its members, who include representatives from local corporations and leading travel industry suppliers. Our mission has three tenets: Education, Professional Growth and Key Networking. We continue to grow the chapter and our commitment to the St. Louis region by offering unparalleled opportunities such as Direct Connect to our members and to the business travel community as a whole. Through our new educational foundation we will soon expand our scholarship offerings to include not just full scholarships to GBTA convention but continuing education scholarships for business professionals looking to build their skills and certifications, and scholarships for students pursuing a career in the travel industry and the science of business travel management. We are excited about our opportunities to partner with other associations on events of this type and we thank Lambert St. Louis for making it possible. The common goal of all good professional associations is to be informative, educational and, ultimately collaborative to work in the best interests of its members and the community. Thank you for your participation, we look forward to hearing from you about your experiences here today and we hope you will continue to participate in the educational and networking opportunities of STLBTA. Kelly Christner, GTP President, STLBTA Thank You To our speakers who donated their time and knowledge, Lambert St. Louis International Airport, our Air Carrier Partners, LHM Hotels, Egencia, our generous sponsors and STLBTA members who donated as well. 2

3 Registration with Breakfast Travel 101: Building The Basics Travel 400: Evolving Your Program To The Next Level Time Speaker Summary Global Travel Professional (GTP) CEU Domain 8:00-8:45 8:45-9:45 8:45-9:45 Break with 9:45- Refreshments 10:00 Travel Friction 10:00-11:00 Integrating Travel and Meetings: Why Should I? Airport Expo and Luncheon! Jack O Neill! Greeley Koch! Airline Exposition with STL Air Carrier Partners Scott Gillespie Managing PartnertClara 10:00-11:00 11:00-1:00 Kelly Christner President-Strategic Sourcing Travel Consultants Jennifer Steinke President-Innovative Managed Travel George Odom Vice President and Principal, Integrated Travel/Meetings-Advito Intro: Kelly Christner, President STLBTA 2014 Global Travel Trends: Greeley Koch Executive Director ACTE What To Plan For: Jack O Neill Former President, North America-Carlson Wagonlit Travel Travel Management basics, tips and tricks for organizing and optimizing your travel program and assembling senior level reports on travel category. This session is ideal for corporate administration personnel whose overall role in travel procurement and management has or is expanding. Ideal for HR or Procurement persons new to the Travel Category. Managing a mature travel program? Looking to take your program to the next level? This session is designed to help evolve your program into a strategic business initiative and to deliver the next generation of service to your travelers. Mid-level to Experienced buyers will enjoy taking a new look at managing travel. Wondering where the new frontiers are in managed travel? Scott Gillespie makes a case for exploring the costs of traveler burnout. Scott presents the business case for measuring Trip Friction as a leading indicator, and shows how Travel and HR managers can leverage new insights to reduce the risk of burning out their road warriors. Integrating Travel and Meetings. Understanding how meetings and travel practitioners can pursue integration and how interested organizations can start the process Corporate Travel Trends and Forecast. Greeley Koch introduces travel trends to watch and announces the winner of the ACTE Miami conference scholarship winner. Keynote speaker Jack O Neill delivers regional, national and global forecasts for 2014 and beyond. Airline Partner Exposition-Airline representatives will provide updates on service upgrades and route expansion. Prize drawing for ACTE Miami Expo Scholarship, Airline ticket giveaways and more! Strategic Business Planning Data Analytics and Finance Travel Program Administration Strategic Business Planning Strategic Business Planning; Travel Program Administration; Data, Finance and Analytics; Buyer/Supplier Relationships Duty Of Care 1:15-2:15 Advanced Data Analytics Break with Refreshments New Horizons Technology Panel with Moderator Jennifer Steinke Reception Sponsored by Egencia! 1:15-2:15 Scott Gillespie Managing PartnertClara 2:15-2:30 2:30-4:00 4:00-6:00 Stephen Barth Partner-Hospitality Lawyer Bruce McIndoe President-iJet International Mike Premo President&CEO-ARC (Airlines Reporting Corporation) Cory Garner Managing Director, Distribution and Data Commercialization- American Airlines Ethan Laub Founder and CEO - Trip Scanner David LeCompte President-Shorts Travel Complimentary to conference attendees Each time an employee travels, he or she is exposed to a range of personal health, safety and security risks. At the same time, legal trends continue to shift the burden of mitigating these risks squarely onto employers. To address this critical issue, organizations must take a comprehensive approach toward protecting themselves and their travelers. Tired of dealing with dumb travel data? Scott Gillespie outlines the stages of data excellence, from good guesses to provable optimization. He shows how to combine traditional travel data with other data sources and analytics in order to move from descriptive data to prescriptive insights. What s coming next? A distinguished panel of industry experts will discuss the new IATA NDC language, what is it, why is it, what are the opportunities and challenges. How will this new frontier affect Travel Managers and Procurement Professionals in their quest to manage costs, strategize and align with their companies goals and deliver better services to their travelers? How does customized content and rapidly evolving innovation in the distribution model help or hinder those goals. Delivering choices, customized programs, data capture and delivery, continuous duty of care are all part of 21 st century travel management. How are you going to see it, use it, make it work for you? Cocktails with hors d ouvres; mix and mingle with conference attendees and speakers. Prize drawing for Marriott hotel night, STLBTA Golf Foursome, 19 th Hole Reception Tickets. Travel Program Administration Data, Finance and Analytics Strategic Business Planning; Data, finance and analytics; Buyer/Supplier Relationships; Travel Program Administration 3

4 Direct Connect Airport Expo Luncheon Keynote Speaker: Jack O Neill Rhonda Hamm- Niebruegge Executive Director at Lambert St. Louis International Airport Rhonda Hamm- Niebruegge has been the Executive Director of Lambert- St. Louis International Airport since January The Airport is the primary air carrier facility for the St. Louis region handling nearly 13 million passengers annually. Ms. Hamm- Niebruegge manages 500 employees with revenues averaging 165 million dollars annually. She is also Chairwoman of the 17- member St. Louis Airport Commission. Prior to Lambert, Ms. Hamm- Niebruegge logged 25 years in aviation management positions with American Airlines, Trans World Airlines (TWA) and Ozark Air Lines; a majority of her career has been based in St. Louis, Missouri. Ms. Hamm- Niebruegge was the Managing Director of American Airlines St. Louis operation prior to her becoming the Director of the Airport. Keynote Speaker Jack O'Neill, retired President North America, Carlson Wagonlit Travel. Forecasting 2014/2015 In his position as President - North America for CWT, Mr. O Neill had overall responsibility for CWT in the United States and Canada. This included the company's Military & Government business, Global Energy Services, leisure travel in North America, as well as Meetings & Events. Mr. O Neill has spent his entire career in travel and transportation, starting with TWA here in St. Louis when he was 18 years old. Working his way through college at the University of Missouri - St. Louis and obtaining an MBA from St. Louis University, Mr. O Neill spent nearly 20 years at TWA in many positions, finishing at TWA's then New York city- based headquarters as their Director - Cargo Marketing, responsible for TWA Cargo's global sales and marketing. He moved to Dallas as part of a team that brought Braniff Airlines out of bankruptcy in 1984 as VP - Sales & Reservations. Mr. O Neill moved back to St. Louis to join Maritz travel in 1987 where he eventually became President of Maritz Corporate Travel in Following CWT's acquisition of Maritz Corporate Travel in 2004, Mr. O Neill became President - North America for CWT until retiring the end of Mr. O Neill s many career accomplishments include receiving GBTA's Allied Member of the Year Greeley Koch Executive Director, Association Corporate Travel Executives Prior to his appointment as Executive Director of ACTE, Mr. Koch, was Director, Strategy Development at Acquis Consulting Group, a boutique consulting firm, Mr. Koch is a veteran business executive with more than 20 years of experience in the corporate travel industry. He has held positions in all of the sectors that make up ACTE s membership and interests, including government, corporate buyers and suppliers and consulting, which gives him the ability to bring together all the necessary viewpoints. Koch has held positions with the Office of the Governor of Illinois, Abbott Laboratories, Bank of America, TQ3Navigant, TRX, Inc. and most recently Acquis. Additionally, he has been an integral member of ACTE on a volunteer basis since 2000, including Chairman of the ACTE Global Centre for Research & Education and President of Board of Directors. gkoch@acte.org 4

5 Stephen Barth Professor of Hospitality Law and Leadership Attorney, Member of the National Speaker s Association Stephen Barth, is an attorney, the author of Hospitality Law and coauthor of Restaurant Law Basics. As a professor at the Conrad N. Hilton College of Hotel and Restaurant Management, University of Houston, he teaches courses in hospitality law and leadership. In addition to legal and travel risk management insight, Mr. Barth specializes in communicating the importance of Emotional Intelligence in leadership roles; and has provided valuable insight to many companies including The Methodist Hospital System, Wyndham Worldwide, Dine Equity, Business Travel News and Aramark. His fun, fast paced presentations provide practical information and solutions to enhance your personal and professional life. Mr. Barth resides in Houston, TX and may be reached at sbarth@hospitalitylawyer.com Kelly Christner, GTP President - Strategic Sourcing Travel Consultants Ms. Christner leads her own consulting firm dedicated to helping clients optimize and align their business travel programs with company growth goals, financial strategy and cultural identity. A seasoned veteran of the industry, she is a vocal advocate for transparency and innovation in business travel. As a second term president of the St. Louis Business Travel Association, she is proud to lead a dedicated core of volunteers who have expanded the chapter s opportunities for collaboration and growth, while maintaining a keen focus on the chapter mission of education, professional growth and key networking opportunities. Ms. Christner has served on various committees for the Chapter Presidents Council of the Global Business Travel Association (GBTA) and currently serves on the Technology Committee; she was awarded a Business Travel Professional Services Award in She is a founding member of the Gateway Business Travel Foundation, dedicated to providing educational scholarships to students and professionals in the business travel industry. She resides in St. Louis and can be reached at Kelly.christner@thesstc.com Cory Garner Managing Director of Distribution and Data Commercialization, American Airlines Widely recognized in mainstream and trade media for championing the use of modern air distribution technology, Mr. Garner s team has collected a number of industry firsts; the first seat assignment sold via an online travel agency, the first Electronic Miscellaneous Document issued by a travel agency and in 2014, American will become the first major network carrier in the United States to fully modernize the delivery of its fare and ancillary content to a GDS. Mr. Garner has also been a pioneer in airline merchandising, introducing the first fare bundle offered by a major network carrier in the United States as well as American s first a la carte seat assignment product. These products and their successors yield more than $100 million in revenue for American today. STLBTA Education Day Speakers Mr. Garner serves as a member of the IATA Passenger Distribution Group, which governs the IATA New Distribution Capability standard. Previously, he was a Board Member for UATP and the Open Axis Group. Mr. Garner joined American in 1998, and has since enjoyed a career spanning Airport Operations, Airline Profitability Analysis, Financial Planning, Distribution Strategy, International Distribution, Merchandising Strategy, and Sales Operations. He holds a BBA, BA and MBA, all from the University of Texas at Austin. Cory.Garner@aa.com 5

6 Scott Gillespie Managing Partner tclara Mr. Gillespie is a leading authority on travel procurement, analytics and Managed Travel 2.0, He is the author of a U.S. patent covering airline bid analysis, has been named one of Business Travel News Top 25 Executives, and a Thought Leader by Buying Business Travel. Mr. Gillespie writes the popular blog Gillespie s Guide to Travel+Procurement, and speaks at travel industry conferences around the world; he helped pioneer the concept of modern travel sourcing while at A.T. Kearney. He founded Travel Analytics in 1999 and built it into the leading independent travel consulting firm before selling it in Business Travel News named Mr. Gillespie one of its Top 25 Executives in the travel industry for his pioneering work in travel procurement, he has also been named as an ACTE Distinguished Fellow. Scott holds an MBA from the University of Chicago. scott@tclara.com Ethan Laub Founder and CEO, TripScanner Prior to TripScanner, Mr. Laub was a Director of Client Management at American Express Business Travel. In this role, he led a team of Account Managers overseeing over 100 midsize accounts across the northeast United States. His team was responsible for advising American Express clients on their travel programs, growing revenue and profitability, and ensuring strong client satisfaction and retention. Mr. Laub held a variety of other roles at American Express since 2002, including positions in Strategic Planning and Commercial Card Marketing. Mr. Laub holds an MBA from Harvard Business School, and a BS in Economics from The Wharton School at the University of Pennsylvania. ethan@tripscanner.com David LeCompte CEO, Short s Travel Management As CEO of Short s Travel Management, Mr. LeCompte is the only family member working in this family business. He overseas all areas of the company, including two wholly owned companies of Short s. Mr. LeCompte is very active in product innovation with a goal to develop simple products with clever design that provide control for Short s customers. Short s has become the most innovative TMC in the North America with a variety of products whose simplicity provides an enhanced travel experience. Mr. LeCompte serves on the GBTA Sports Committee and has held past positions with the GBTA Aviation Committee and president o f Junior Achievement. Mr. LeCompte has twice been recognized by Ernst & Young as a Central Midwest Finalist for Entrepreneur Of The Year. In 2012 Business Travel News named him as one of the 25 Most Influential Business Travel Executives. STLBTA Education Day Speakers As Managing Director of tclara, Mr. Gillespie is pioneering the concept of trip friction, a ground breaking tool for use by travel, HR and procurement managers with on- demand travel analytics which can be used to assess and minimize the effects of travel and its true health and productivity costs. Before joining Short s in 1995, Mr. LeCompte served in sales, launched Midwest Air Taxi, MyPlane (fractional plane ownership) and Art Classics. Born and raised in Waterloo, Iowa, he currently lives in Whitefish, Montana. Mr. LeCompte graduated from the University of Northern Iowa with a BA in marketing and from the University of Iowa with an MBA. david@shortstravel.com 6

7 Bruce McIndoe CEO ijet Bruce McIndoe is a recognized leader in the travel, intelligence, and risk management industries. As CEO of ijet, Mr. McIndoe is a key contributor to the company s strategic vision and growth. His technical achievements and visionary approach drove Business Travel News to name him one of the Top 25 Most Influential People in the Travel Industry. Mr. McIndoe teaches travel risk management for the Global Business Travel Association (GBTA) Academy s, Manager- Level Education Program and has served as Vice Chair of the GBTA Risk Committee from In 2013, he was appointed to the TSA Homeland Security Science and Technology Advisory Committee (HSSTAC) Task Force. He speaks at numerous industry events and often appears on television, radio, and in print as an authority on global travel and security issues. Prior to joining ijet, Mr. McIndoe founded and led CSSi, an Inc. 500 and four- time Washington Technology Fast 50 software company. Mr. McIndoe holds a BS in Physics from Allegheny College and an MS in Computer Science from Johns Hopkins University. He is on the adjunct faculty of the George Odom - Vice President and Principal of Integrated Travel and Meetings, Advito George Odom is responsible for establishing Advito s integrated travel and meeting practice where he brings nearly 35 years of experience in strategic meetings management. At the start of his career with Eli Lilly and Company, he was instrumental in creating strategic sourcing strategies in travel and meeting management, and earned recognition as a pioneer in meetings consolidation. After 29 years at Lilly, he joined Advito in a business development leadership position, then served as the president of consulting firm Strategic Travel and Meetings Group where he consulted with companies to create strategies and change- management plans to integrate business travel and meetings. Most recently Mr. Odom served as the manager of global meetings for Hewlett Packard, where he led an effort to integrate its travel and meetings. He focused on improving a global program through the use of performance metrics, enhanced reporting and attention to user satisfaction. Mr. Odom has twice received the ACTE Distinguished Fellow Award and is a long- term member of the GBTA Groups and Meetings Committee. He has been a faculty member of MPI s Certified Meeting Manager Certification Program, and served as a member of multiple industry task forces Mike Premo President and CEO, Airline Reporting Corporation (ARC) As President and CEO, Mike Premo plans and leads the execution of ARC's overall corporate strategy. With the help of his Executive Team, he also oversees the company's operations in support of revenue growth and customer satisfaction. Mr. Premo became ARC's President and CEO in June 2011 after serving as the company's Vice President of Business Development, where he managed and guided relationships with all ARC customer groups, including travel agents, Corporate Travel Departments (CTD), carriers, and third parties. In addition, Mr. Premo was responsible for growing ARC's sales program in support of the company's broad range of products and services. Before joining ARC in 2006, Mr. Premo served as Senior Vice President - Global Network for TQ3 Travel Solutions, as well as holding senior executive positions at Navigant International, TQ3's parent company. He served as President and CEO of SatoTravel from Having grown up in Minnesota, Mr. Premo began his industry career at Northwest Airlines after which he entered the 7

8 Jennifer Steinke, GTP/CCTE Director, TCG Consulting Ms. Steinke is an experienced travel manager and current Director at TCG Consulting. A leading strategic consulting firm specializing in corporate travel, payment and expense management. She has a passion for preparing companies for changes in their program to become more Traveler Centric, while remaining Manager Friendly. Her career spans over 27 years in the corporate travel industry, having served as Director of Corporate Travel, Meetings and Expense at US Foods, Travel Manager at Crowley Maritime and ITT Corporation, with previous experience in travel management companies and a travel technology company. Her diverse background gives her a unique skill set in developing world class managed travel programs. Ms. Steinke holds a Masters in Business Administration, a B.S. in Business Management and an Associate Degree in Sign Language Interpretation as well as her GTP and CCTE designation. She is an active member of GBTA has served on their Technology Committee and is currently serving on the Government Relations Committee. jennifer.steinke@tcgconsulting.net The Saint Louis region represents the finest qualities that America has to offer: a broadly talented, well- educated and productive workforce; impressive growth opportunities for businesses small and large; and an easily accessible central location that is a hub for business, science, entertainment and the arts. A THRIVING BUSINESS COMMUNITY Saint Louis is home to many innovative and exciting industries, including education, finance, and defense, and is forging new and exciting frontiers in plant and medical sciences, advanced manufacturing, transportation and distribution, information technology and financial services. Home to 19 companies in the Fortune 1000, ten of which are in the Fortune 500, Saint Louis ranks seventh among metropolitan areas having five or more Fortune 500 headquarters. Some of the country's largest privately held companies are also based in the Saint Louis metropolitan area. The cost of doing business in Saint Louis is especially attractive, as the region is considered to be one of the most cost- competitive places in the country. Among the country's 22 largest metropolitan areas, Saint Louis ranked sixth in cost- competitiveness in a recent KMPG study that measured key cost of business components, including labor, taxes, real estate and utilities. 8