Vita SUNRAN JEON ½ St. SW APT College of Business Administration

Transcription

1 Vita SUNRAN JEON Home address: Office address: ½ St. SW APT Fargo, ND Phone: (701) Phone: (701) Fax: (701) EDUCATION 2008 Ph.D. Graduate School of Business Administration, U.S.A Major: Production and Service Operations Management Minors: Strategy, Management Information Systems, Statistics Dissertation: Mobile Internet Service: Assessment of Quality and Satisfaction from the Customer s Perspective 2003 M.S. Graduate School of Business Administration Kyonggi University, Korea Master s Thesis: An Evaluation of Incheon International Airport s Service Quality 1994 B.S. College of Foreign Studies Keimyung University, Korea EMPLOYMENT Present Assistant Professor, Management Department Butler University Assistant Professor, Management Department Graduate Assistant 1

2 Instructor and Consultant, Cabin Service Training, Asiana Airlines, Seoul, Korea Flight Attendant, Cabin Crew Department, Asiana Airlines, Seoul, Korea COOURSES TAUGHT Present Operations Management, A Foundations of Management Operations and Supply Chain Management 2003 Entrepreneurship Kyonggi University, Korea AWARDS & DISTINCTIONS 2009 Nomination, Best Paper in the Service Management Track, 2009 Decision Science Institute 2008 Honorable Mention, The 2008 Outstanding Graduate Teaching Assistant Award 2007 Nominee, The 2008 Outstanding Graduate Teaching Assistant Award The 2007 Outstanding Teaching Award, Management Department, 2003 Most Outstanding Academic Performance, Kyonggi University 1998 Best Service Performance Award, Asiana Airlines 1994 Top Graduation Award of Foreign Studies College, Keimyung University EDITORIAL BOARDS 2009 Track Chair in the Service Management Track, 2009 Decision Science Institute 2008 Editorial Review Board, Operations Management Research Journal 2

3 PULICATIONS: ARTICLES Business strategies for digital convergence, Nanyang Business Review. Forthcoming. (Jointly with L. Digman). Web 2.0 business models and value creation, International Journal of Information and Decision Sciences. (Jointly with S-T. Kim and D-H Lee). Virtual World Affordances: Enhancing Brand Value, Journal of Virtual Worlds Research. Vol 1, No. 2, (Jointly with S. Park, F. Nah, D. DeWester, and B. Eschenbrenner). Strategic implications of C2C open market paradigm using digital convergence: a case of analysis using the blue ocean strategy, Service Business: An International Journal. Vol 2, No. 4, (Jointly with S. Park and L. Digman). ASP effects in the small sized enterprise: a case of Bizmeka of Korea Telecom, Service Business: An International Journal. Vol 2, No. 4, (Jointly with H. Kim and J. Kim). A cross cultural study of corporate blogging in the U.S. and in Korea, Int. J. of Information Teh. and Mgt. Vol. 7, No. 2, (Jointly with S. N. Yoon and J. Kim). A study on the evaluation of Incheon international airport s service quality, Korea Management Review, Vol.32, No.4, (Jointly with D. Chang and Y. Kim). A comparative study on the service quality evaluation of Kimpo international airport between airport customers and airline employees Deahan Journal of Business, Vol.29, No.1, (Jointly with D. Chang and Y. Kim). PULICATIONS: PROCEEDINGS ARTICLES Mobile Internet Service: Assessment of Quality and Satisfaction from Customer s Perspective Proceedings of 40th Annual Meeting, Decision Sciences Institute Conference, (Jointly with S-T. Kim and D-H. Choi). Web 2.0 Business Model, Proceedings of the Pan-Pacific Conference XXVI, (Jointly with S-T. Kim and D-H. Lee). UCC and Business Model, Proceedings of the Pan-Pacific Conference XXV, (Jointly with S. Park, H. Kim, and K. Park). Service convergence strategy in U-commerce, Proceedings of the Pan-Pacific Conference XXIV, (Jointly with S. Park and H. Kim). 3

4 A study on the technological service quality and functional service quality of Incheon International Airport, Proceedings of Deahan Association of Business Administration Conference, (Jointly with D. Chang and M. Kim.). Digital convergence: trends, drivers, and strategic analysis, Proceedings of the Pan-Pacific Conference XXIII, (Jointly with L.A. Digman). Determinants of mini homepage usage: a case of Cyworld in Korea, Proceedings of the Pan-Pacific Conference XXII, the (Jointly with S. Park and I. Choi). An empirical study of the determinants of e-government service quality and their impact on customer satisfaction, Proceedings of the Pan-Pacific Conference XXI, (Jointly with I. Choi and H. Lee). A study on finding service quality factors to measure international airports service quality, Proceedings of the Pan-Pacific Conference XX, (Jointly with D. Chang and J. Lim) Measuring airline s service quality: SERVQUAL or SERVPERF?, Proceedings of 33 nd Annual Meeting, Decision Sciences Institute, (Jointly with D. Chang, S. Lim and H. Suh). A study on comparison of service quality between Incheon and Kimpo international airport and critical service quality factors for international airports, Proceedings of Deahan Association of Business Administration Conference, (Jointly with D. Chang and H, Suh). Critical factors for choosing international airlines in Korea, Proceedings of the Pan- Pacific Conference XIX, (Jointly with D. Chang and H. Ji). Critical service factors influencing customers satisfaction of the international airlines operation in Korea, Proceedings of the Pan-Pacific Conference XIX, (Jointly with D. Chang and H. Suh). A comparative study of the service quality at the Kimpo airport - focusing on the airport s customers and airliners employees, Proceedings of the Korea Service Management Society Conference, (Jointly with D. Chang and Y. Kim). A study of the factors influencing business major students confidence in venture creation in the USA and Korea, Proceedings of 32 nd Annual Meeting, Decision Sciences Institute, (Jointly with S. Kim and D. Chang). A study on the evaluation of the Inchon airport service quality classifying airport visitors by demographic statistics, Proceedings of the Korea Service Management Society Conference, (Jointly with D. Chang, H. Ji and H. Suh). 4

5 RESEARCH INTEREST Service Operations Design Self-Service development TEACHING INTEREST Operations Management Supply Chain Management Service Management 5