Mr. Rodgers, you may begin sir.

Transcription

1 Verizon Internal September 14, 2004 Confirmation # Operator: Excuse me everyone, we will now begin the conference. All lines will be open throughout the broadcast. We ask that you keep your background noise to a minimum. If you don t have a mute button on your telephone you can simply press star, and the number 6 to mute your line, and star and the number 6 to speak. Mr. Rodgers, you may begin sir. Thank you. We have crackling in the room and this is to a delay caused by having to locate a room with a better speakerphone. This is the Verizon change management call for September and my name is Tom Rodgers. Joining me here at the 1095 Avenue of the Americas building is: Peggy Rubino: Lisa Provenzo: Jack: Jean Verry: Peggy Rubino, Z-Tel. John Boshier, Covad. Lisa Provenzo and Jack Hi. Beth Cohen, Verizon. Jean Verry (sp) Verizon. Joyce Perry, AT & T. Annemarie Sturtz: John Murphy: Jennifer Clayton: Jim Miller: Lightpath. Wendy Coates: Nicole: Annemarie Sturtz, Choice One John Murphy, US Elect. Jennifer Clayton, Verizon. Jim Miller, independent consultant with Wendy Coates, Verizon. Nicole Verizon.

2 Joan Costello is a help facilitating those (inaudible). Can I ask the folks on the bridge that are here to introduce themselves please. Elliott Goldberg: Elliott Goldberg: problem. Sue Pistacchio: Elliott Goldberg: Teresa Castro: Teresa Castro: Catherine Hannon: Catherine Hannon: coming through. Bennie Almas: Bennie Almas: Amy Brown: Elliott Goldberg, MetTel. We miss you buddy, where are you? Multi-processing this morning due to a corporate Oh oh! Well you could do it here. Elliott, did you just come up with that? I m sorry. Did you just come up with that excuse? This is John. OK, all right, next. This is Teresa Castro from VarTec. Hi Teresa. Morning. Catherine Hannon from Bridgcom. Hi Catherine. Can you hear us OK? Yes I can. It s not the best connection but you re Thank you. Hi, this is Bennie Almas with NeuStar. Hi Bennie. Morning. This is Amy Brown with Time Warner. Hi Amy.

3 Tom this is Dok Matthews with Penn Telecom sir. Hello Dok. How you doing sir? Good. I thought I was hearing the sound of tennis balls thumping behind the background when Elliott was on. Maybe he s still at the US Open over there. Elliott Goldberg: Rather? Dok, its me busy typing on my notebook. Typing as in special memos that are going out to Dan Elliott Goldberg: Dok, I was in the garden (sp?) and I know that the pay records are not the ones they should be looking at. They should be looking at the point records. There were two different sets. there? Nancy Sanders: OK, see what you started Dok. OK, who else is out Nancy Sanders of Comcast. Hello Nancy. Nancy Sanders: Hi Tom, and there s another person on the line. Linda Minnesola, taking over some OSS responsibilities. That s Linda Minnesola. Linda Minnesola: Linda Minnesola: Linda Minnesola: Lisa Peterson: Hi. Hi. Hi, and I hear a terrible echo. How about now? It s better. OK. Maybe we had the volume up too much here. Hi Tom, Lisa Peterson, Verizon.

4 Lisa Peterson: John Olson: Stephen Cuttle: Michele Wong: Michele Wong: Sue Pistacchio: Sue Pistacchio Carol Yozzo: Tim Burkhart: Tim Burkhart: Rosemary Hernandez: Rosemary Hernandez: Gail Gissendanner: Patti Dooley: Hi Lisa. Hi. John Olson, Verizon. Hi John. Hi Tom, Stephen Cuttle from Verizon. Hi Stephen. It s Michele Wong from Verizon (inaudible). Hi Michele, long time. Yes. Sue Pistacchio, Verizon. Hi Sue. Hi Tom. Carol Yozzo, Verizon. Good morning Tom. Hi Carol. Tim Burkhart, Verizon. Hi Tim. Hi. Rosemary Hernandez, Verizon. Hi Rosemary. Hi Tom. Gail Gissendanner from Cox Communications. Hi, good morning Gail. Patti Dooley, Verizon.

5 Patti Dooley: Michele Druker: Cox: Lynn Sedlak: Lynn Sedlak: Nick Umrani: Morning. Morning. This is Michele Druker, Verizon. I m sorry, could you repeat that? This is (inaudible) from Cox Communications. Good morning. This is Lynn Sedlak, Verizon. Hi Lynn. Hi. Good morning Tom, this is Nick Umrani from Verizon. Hi Nick, good morning. Cheryl Peterson: Good morning Tom, its Cheryl Peterson, AT & T. Cheryl Peterson: the 7 o clock. Michele Druker: Nick: Lorianne Ercan: Amy Blackman: Amy Blackman: You sound sleepy Cheryl! Yes, I got up early just for you Tom. I missed you on Oh boy. OK. This is Michele Druker with Verizon. Hi Michele. Nick (inaudible), Cavalier. Hi Tom this is Lorrianne at XO. Hi Lorri. Good morning, it s Amy Blackman at Talk America. Hi Amy. Good morning.

6 Chris Daniel: Chris Daniel: Lisa: Paul Haven: Paul Haven: Brenda Joy: Jennifer Kuhns: Jennifer Kuhns: Sophia Lewis: This is Chris Daniel from Cablevision. Hi Chris, good morning. Good morning. Hi this is Lisa (inaudible), Verizon. Good morning. Hey Tom, Paul Haven, Verizon. Hi Paul. How are you doing? Good. Hi Tom, it s Brenda Joy, Verizon. Good morning Brenda. OK. Sorry, Jennifer Kuhns, Broadview Network. Hi Jennifer, good morning. Morning. Good morning, Sophia Lewis from Verizon. Good morning. I don t know how much I should share with those on the conference bridge. We re kind of distracted at the moment. We re hearing voices on the television. Elliott Goldberg: You re hearing voices on something? We re hearing voices literally on the television set that s in the room, but the television isn t on.

7 Elliott Goldberg: You re hearing voices on the television but the television isn t on. There was a scene like this in the movie Speaker: Maybe you should listen! Tell you what, we ll get started with those that are joining us from the bridge and we will try to work through the distraction we re having here in the room. Stephen Cuttle: know I m here. Good morning Tom, this is Stephen. Just to let you Hi Stephen, good morning. Hey Elliott, are you sure that wasn t Close Encounters with Drew Barrymore sitting in front of the television? Elliott Goldberg: teeing right up Dok. No, this was it s actually 2010 Dok, you know. OK, let s get started. Tom we ve got a full agenda don t we? Yes, we kind of got stuff to cover so make sure we re Lisa Peterson joins us to give us an update of the CABS consolidation project. We re going to go on mute here because there seems to be other stuff. But Lisa, please proceed. Lisa Peterson: OK, thanks Tom. As I ve been reporting for several months now we are working on a consolidation of the billing systems that are currently serving our north eastern/mid Atlantic regions. For the most part the mid Atlantic accounts are being converted into the CAB 2 logic, which is actually the CABS north system name. The current schedule is to convert New Jersey October 1 st, Pennsylvania and Delaware October 30 th or November 1 st, and the CMT region, or what some people refer to as MVDW, is scheduled for January 1 st We do have a meeting later this week to go over current status with all the impacted parties that are working on this within Verizon. We call it a go/no go. So by the end of the week I should know whether we have a full commit for New Jersey for October. Things are looking pretty good but I don t have that in my hand today so I can t report it s a full go yet.

8 I sent out a lot of old band/new band information to folks that are on the call today. I just wanted to reiterate that anyone that needs old band/new band information should come to me, and my address is lisa.a.peterson@verizon.com, or you can call me directly on That s really about it Tom. Is there any questions from anyone for me this morning? project. Lisa Peterson: OK Lisa, thanks for your work and your effort on this OK, thank you. Carol Yozzo joins us this morning to give us an update on the end user listing project. For those that are new to CMP or just to refresh the memory of those that have been here for a while, if you look at the meeting summary, topic number 85. That provides a recap of the end user listing project that Carol will be speaking to. Good morning Carol. Carol Yozzo: Good morning Tom and good morning everyone. There s actually not a lot of difference in our status from last month. We are still going through the New Jersey, Pennsylvania and Delaware listings and doing the conversion. Actually the difference in the status from last month is that we are nearly done now with the New Jersey, Pennsylvania and Delaware and we plan to begin a beta of the New York and New England CLECs in November. There are about four CLECs that are involved in that and the communications are just about to go out to those CLECs to get that rolling. Any questions on end user listing conversion? Lisa Provenzo: I don t have a question on the conversion, I just have a question on your documentation, for some additional clarification. This is Lisa, Carol. Carol Yozzo: Hi Lisa. Lisa Provenzo: Hi, because I always keep your documents close by my side, and the October release I m looking for an example so it clearly states when you re porting a number and your rec type is a CB and the customer, you re putting the number in, is a retail on the CSR. It doesn t clearly state you have to set up a new end user listing. I know, you know, after you go through some of the scenarios you get (inaudible). Is there any way that we can clarify your documentation that when you port a number and you re going to retain a

9 listing as is, and the rec type is going to be a CB not a JD, that you are required to set up an end user listing? Carol Yozzo: Are you referring to the reference guide when you talk about the documentation and a particular scenario, or Lisa Provenzo: I have that in front of me, I just - I don t see in any of your scenarios and we re trying to code it correctly but you know, my coders want to see it in writing of course. I ll talk with you offline. Carol Yozzo: Yes I was going to suggest that, that we take it offline. I do see some; there s a scenario for retail with a change to the listing, but I d need to go through them. I haven t done that and committed it to memory. Lisa Provenzo: Yes, it just took a little bit more training work and better clarification, and also just one question. If I have five numbers I want to port, and I want all five telephone numbers to be under that one account structure, do I have to send individual LSRs each time to consolidate each directory listing underneath that main telephone number? Carol Yozzo: Lisa Provenzo: Are you talking about a migration now? Just on new. Carol Yozzo: Because you use the MLTN field for partial migration versus full migration. If you put all of the listings under the MLTN and then that would give you the full migration. Lisa Provenzo: So I can just have all those directory listings underneath one (inaudible) number. Carol Yozzo: Right, and again I think we should, we probably should take this offline rather than taking a lot more time with this call. But just one more question and it is, are we talking additional listings on the same main TN? Lisa Provenzo: Carol Yozzo: Correct, yes. OK, then you can get them all under the same. Lisa Provenzo: All right, and if I could just have maybe an exhibit, if we could just include that and I can work with you. Just better clarification for our coders, that s all. Carol Yozzo: OK we can take it offline individually.

10 Gloria Valez: Carol (this is Gloria Velez) I know you probably want to take this offline but I mean you just made a statement about the MLTN field that I didn t quite agree with, so I m wondering if I can be included in your discussions. Because my understanding of the use of that field is only after you ve migrated the customer and I think Lisa is talking about a retail migration. Lisa Provenzo: Right, I m talking about porting five numbers, keeping retaining a listing as is, but I want all five lines to be under the same billing telephone number for the end user listing. Gloria Valez: Carol, my understanding of (inaudible) the MLTN designates the telephone number that you are migrating. Carol Yozzo: Right. You include those in that scenario and you list all the numbers that you want to migrate over. Gloria Valez: order, correct? All right. And that should just take care of it on one Carol Yozzo: Yes, it wants the original account with, one account and there are additional listings on that one account, yes. Gloria Valez: OK. Lisa Provenzo: I just think that once I can work with you Carol offline and would be more than happy to include you Gloria, just so we can get it better documented. Carol Yozzo: Lisa Provenzo: Carol Yozzo: Lisa Provenzo: Carol Yozzo: OK that s fine. OK, great. Thank you. Any other questions then on end user listing? No that s it. OK Tom, back to you. Thanks Carol. This will be the last time you see the Pennsylvania project in our documentation, so thanks again for that effort on that project and we will talk to you next month. Carol Yozzo: Nick, good morning. OK. Next up for discussion is the WCCC update by Nick.

11 Nick Umrani: Hey good morning Tom. A couple of things. Since last time we met we have released the SST, which is the CLEC self service ticket entry tool, into production, and we have been seeing some tickets on it. So hopefully this is helping out. If you recall we put this initially there to address the issue having to do with longer wait times. So the first question I have for the group is are we still experiencing longer wait times at this stage? Bennie Almas: Nick this is Bennie from Neustar and I don t call the WCCC very often but I did call them the other day and I was on hold for over ten minutes and I finally I never did get in touch with anyone. Nick Umrani: your first name. Bennie Almas: Nick Umrani: Bennie Almas: ago actually. Nick Umrani: Thursday? Bennie Almas: And which day was this? And I m sorry, I didn t get This is Bennie. B-e-n-n-i-e. OK Bennie. Do you recall which day this was? No I don t remember which day it was. About a week Do you think it was probably midweek - Wednesday, What day of the week was it? Nick Umrani: Yes. That s fine. If you could track that back and let me know I think that would be helpful. Bennie Almas: OK. I do think there s a big difference in the wait time that WCCC for the East and the WCCC for the West. Nick Umrani: OK, and just for additional information Bennie, the CLEC self service ticket entry tool was put in place for just this reason, so if you are experiencing longer wait times you know, please utilize the self service interface. Bennie Almas: Marla Keefe: good morning. Nick Umrani: OK, thank you. Nick this is Marla Keefe from CTC Communications, Good morning.

12 Marla Keefe: I know that we have just recently got through the training and we are using it, and I agree that we are getting our tickets faster and that s all this was supposed to do. It was not necessarily supposed to resolve the issue any faster. Is that correct? Nick Umrani: Technically what s going to happen is with time your issues might get resolved faster because if we are not necessarily taking calls we can use the resources to start working on the problem a little bit faster. Marla Keefe: OK. Nick Umrani: So longer term my expectations would be that we will see some improvements there. Marla Keefe: Nick Umrani: Cheryl Peterson: morning. Nick Umrani: Thank you. Yes. Nick this is Cheryl Peterson with AT & T. Good Hey good morning Cheryl. Cheryl Peterson: Just a clarifying question, because one of our centers brought the to me, is when we send a ticket in using the new tool does that go directly to a WCCC person and bypass your outsourced help desk? Nick Umrani: We don t have an outsourced help desk, but what happens in this case is it goes to the same queue that the WCCC rep would look at. So rather than taking calls we are now in a position to pick up the ticket, have the field formatted a certain way so we pick up the right kind of information, and then have folks work on it at Tier 2. Cheryl Peterson: Nick Umrani: OK. There s no bypassing as such. Cheryl Peterson: Just a clarifying, back to the help desk then. From our previous conversations oh it s been a few months, but we were understanding that the help desk was more or less a contracted company that really didn t have they actually just assigned the tickets. Am I misunderstanding that? Nick Umrani: Not in the East.

13 Cheryl Peterson: Not in the OK, that s maybe the difference, because that was a West issue. OK, thanks Nick. Nick Umrani: Any other questions? Lisa Provenzo: Nick this is Lisa. I do see a lot I mean it s hard to get resolution on a trouble ticket once you get it open. I mean I did talk to Kevin Kern but I always have to, seem to have to chase him and I know he is working on several other issues. So I open up these trouble tickets myself just to test the process and ensure that we can get some good feedback so I don t know what we can do to improve that. But it does take some time. And it could be that there may not even be a problem, it could be on our side as well, but just to kind of isolate it, it just takes a long time to get feedback. Nick Umrani: OK. Lisa Provenzo: I don t know what we can do to work together to improve that, but there is some lag time. Nick Umrani: No, that s good feedback. Lisa Provenzo: I hate to bog down Kevin but you know, that s what I do when I don t hear anything and Nick Umrani: Why don t we try this? I ll try to set up a meeting between yourself, Paul, myself and Kevin. Lisa Provenzo: Nick Umrani: be done. Yes that would be great. We ll brainstorm and see, you know, what more can Lisa Provenzo: I would be willing to do that. And then also I ve been working with another group on getting more involved in the repair side. I know last week, you know, there was such heavy rains in the Manhattan area that caused a lot of cable outage, and we had centers where we had failed MOT testing or I guess because the system was (inaudible) so hard and it wasn t necessarily when the system was down. I just want to be sensitive that you just we can get to the bulletins out again. You know, I feel that they re not coming up to let us know. And it helps at Verizon as well because the RCMC people will call me like how come you re calling in? And I ll say well, let s go up and look, and we know that we saw the outage for slow responses last week with the GUI but I wasn t clear. And it was just a certain part of New York, and we did have a meeting with the RCMC, you know, management staff yesterday. So, I mean any heads up, I was just hoping we can improve, you know

14 Nick Umrani: Yes, actually I had a discussion on this with Paul Haven just a couple of days ago. Lisa Provenzo: Great. Yes, I did talk to Paul Haven yesterday and Tom Sullivan. Because that s what happens, there s like a ring around the rosy type of thing. Verizon is calling me, I m trying to help them out, trying to pick up the centers and here the information is within, you know, it s to help us all streamline this. Nick Umrani: Yes I think what we can do is I still need to touch base with Paul, close the loop and then when we just have Paul, Kevin (and when I say Paul this would be Paul White from my team) and yourself, lets all sort of discuss this process wise, if there is something we can do internally to get the WCCC a heads up of this. Lisa Provenzo: Nick Umrani: OK I m open Thursday, Friday or anytime next week. OK. Lisa Provenzo: They re the only comments or feedback I have. It just, you know, would be helpful. Nick Umrani: Lisa Provenzo: Yes, so that s good. Thanks. You re welcome. Nick, this is Tom. You had training for the CLEC self service last week. Will there be a follow up session? Nick Umrani: We can certainly have one if there s need for additional training. I think we had about a hundred I m sorry I don t have the exact numbers so I wont quote them, but there was good turnout and if there s, if we feel there s a need for more training we can certainly organize that. Yes Nick there is because none of the AT & T folks got on the call because Verizon did not respond to them actually until after the meeting. Don t go there, you didn t register. They didn t? They told me that they did. OK, I take it back Tom. They told me they registered and never got a response. Cheryl Peterson: I registered late and I got in. OK, then I take it back.

15 OK, thanks. Cheryl Peterson: This is Cheryl. When I registered I didn t get any notice back and neither did Terry Charles and so OK, why don t we take that with Stephen just a little bit later. But Nick there is interest for a follow up session for the CLEC self service. Nick Umrani: I would appreciate another session. Yes. The second issue I had for you was when you re working the issue Lisa would you look at item 86 and keep that in mind. Nick Umrani: Yes, absolutely. Thank you. Next up, continuing discussion on website enhancements. Stephen Cuttle, good morning. Stephen Cuttle: Hi, good morning everyone. Just to start off picking up the point on the self service workshop, and Joyce I know that you had sent an in to Tom. There was a response made today but Kathy Ham s education team is working with Nick s team to actually put that workshop into a video format so that once its launched to the website, and they are hoping to have that launched next month, that would be available at any time through the video media. It would be on the CLEC education page. I did want to share that information with you and when it actually is launched to the CLEC education page on the web there will be a notification through change management. Stephen Cuttle: Steve, thank you very much. Sure. Cheryl Peterson: Is there a cutoff line, you know, when you register late? Like I m just wondering for myself you know, if it s like thirty minutes of CORBA. Do you have a deadline where you re not going to absolutely get registered? She wants to know how late she can be.

16 Cheryl Peterson: I just want to know if there s Stephen Cuttle: Yes I will check. I ll try to get an answer before the end of the call. I don t know what the I know myself I registered on the day and have gotten in without a problem but I will check with Kathy s team before the call ends today and just see if there is actually a deadline when you do a same day registration. Cheryl Peterson: Thanks Stephen. Well there may not be a deadline but she may be at the mercy of the internet and, you know, like the example with Joyce it took several hours to get the number to her. Pat: Stephen Cuttle: Stephen. Hi. Pat: This is Pat (inaudible) on Kathy s team. We do monitor that the, registration mailbox through the, I would say like the first hour or so of the workshop and then either I personally or someone on Kathy s team is responding with the logistics. So as Tom mentioned it may be a, you know, Lotus Notes thing that delays response, but the logistics are sent out through the workshop. OK. Register early, register often I guess is the thing. You can use that Stephen. Stephen Cuttle: Pat: OK. Thank you Patty, I appreciate that. You re welcome. Stephen Cuttle: Just a couple of other highlights on, from the customer education perspective. There are two workshops planned this month on one is for September 22 nd and that will be an East ordering workshop. I know we have folks from the West on today so that particular workshop on September 22 nd will be an East ordering workshop. An agenda will be coming out shortly through the change management notification process. And then on 9/29 there will be a second customer ordering workshop for both East and West. That is in the process of being updated to the events calendar and the customer education page and also an agenda will be sent out through change management. So if you can pass those dates along to your folks who are

17 involved with submitting LSRs and training and so forth, that would be great. The time is set for 1.30 Eastern until 3 Eastern. In addition just some web documentation updates. Within the local ordering guide we have launched twelve new East error codes. Those were launched about the third week in August and for those who, from the West on the call today there are, additionally there were some West error codes added as well, and that would be found again within the local ordering guide with the error code link. We also launched, this past month, an updated online cert form with new fields included and the idea is we are trying to encourage your folks who do not need to call directly into cert to submit the through the online form. And that form is located in the same location through the contact us portal on the web, and when you look up the cert service center that form is there. In addition with order samples we ve launched two new platform samples to the East, one being an ordering new non-89 Centrex and we actually worked on that with Sue Pistacchio s business rules team, and the significant update with that sample is the data gathering form, the Centrex questionnaire, is no longer required to be faxed into the MMC. You can populate the information right on the LSR and eliminate the need for that form. That is sample P33. We also added a new sample, a post migration sample P32 which deals with adding a network interface device, and we ve updated an existing sample P21, which is also dealing with ordering 89 Centrex but it can now be used to order non-89 Centrex. With our retail samples we ve added one new sample also dealing with ordering a network interface device, that s R31. And in addition we had a request to include some PBX FX USOC information, and those USOCs were added to our presale PBX sample, which is R27. So if you re you would go to that sample and click on the USOC guide and can get FX USOC information there. Within the local ordering guide we ve added a new link to the portal page which is found on the about ordering local services section. And it s a link entitled ordering UNE high cap services. And information that was currently found in the CLEC support site was moved over to that page, and it includes information guidelines for converting special access to loop transport, the ASR East business rules. And finally, the last item, I just want to report on as part of our ongoing effort to improve the wholesale website we ve been working

18 on migrating the CLEC East 2003 industry letters to the new look and feel of the web. These can be found today, if you go to the resource library on the main page and click on industry letters the January through July 2003 letters have been migrated there. We are currently working with our IT partners to migrate the August through December letters and that will be completed by the end of the month and I will report on the status next month as to that. And then the next batch of industry letters to migrate will be the 2002 CLEC East letters and we re hoping to have those migrated over by the end of October. have any questions? Stephen Cuttle: That s all I have to report on today. Does anyone Stephen this is Dok at Penn Telecom sir. Hi Dok, how are you? Just fine. The brain clutch just slipped there. Would you mind repeating the next to last item you had that the word ASR was in there somewhere? Stephen Cuttle: Right, what we ve added is a new link within the local ordering guide. Its called ordering UNE high cap services. So if you go to the main page of the website under doing business and click on your local equipment ordering that will take you to the guide and on the left hand side of the page there s a new link: ordering UNE high cap services. And what we ve moved into that page was some information, the guidelines for converting special access to loop transfer, which used to be in old CLEC support section. Stephen Cuttle: Stephen Cuttle: Oh yes. It was updated and moved over to this page. OK. All right, that s great. I appreciate that. Sure. The other question I have, the point that I have, is I m still getting beaten around the ears on the new LSI portal, with the new buttons still hanging around even once we ve gone in and taken a look at an update on it when LSI comes in through the GUI, when LSR comes in through the GUI. Have you had a chance to look at that? Stephen Cuttle: Well actually Dok that would be Tim Burkhart. Oh yes, sorry, Tim Burkhart.

19 Stephen Cuttle: I think he might be on the call today and Tim could take that as a I m not sure what the status would be on that. time. Stephen Cuttle: Stephen Manion: can take that forward. Tim Burkhart: am new LSI. Tim Burkhart: Tim Burkhart: Yes, I m sorry I get you two confused from time to That s OK, I like Tim! This is Stephen Manion. I m not sure Tim is on but I I m here, I m sorry I was distracted. What is it that I Tim, the new button still doesn t go away on the brand OK. And I m still getting beat around the ears on that one. OK. And they are really concerned about it because I think you re retiring the old LSI about this time next month. Tim Burkhart: That s right. That has been referred and I don t know what the status is on this to be honest with you. It may very well be going to be fixed with the October release, but I will check further on it. Tim Burkhart: Marla Keefe: Stephen Cuttle: OK, thank you very much. OK. Hi Steve, this is Marla from CTC. How are you? Good Marla, how are you? Marla Keefe: Fine thank you. You may not be the person to ask but you did at the beginning of your conversation talk about some training requests that were coming out on September 22 nd and September 29 th. My question is, are we going to have any training on the directory listing? Stephen Cuttle: Specifically what do you have a particular request for a directory listing topic?

20 Marla Keefe: With the new LSI out there we don t really have any order samples to put our hands on and we are limping through using the process that we knew from before. And when we first rolled out the LSI training it said that in the fall there would be new directory listing training. So I was curious if that was still on the horizon. Stephen Cuttle: Patty are you aware I know the agenda is being developed for those workshops. Is a directory listing a part of this month or is that for a future workshop? Pat: October. Marla Keefe: there. I apologize. Stephen Cuttle: That s for a future workshop, possibly next month, Very good, I just wanted to make sure it was still out Not a problem, thank you. Any other questions? This is Beth. Are there any other CLECs out there who also are looking for directory listing? Is that a hot topic or I m seeing some shakes of head around the table. How about on the call? Lorianne Ercan: Chris Daniel: Yes this is XO. We would like that as well. OK. Cablevision would as well. OK. I just wanted to check to see if it was a, more than one CLEC needing the training, so thank you. Sounds like we need one. I m sorry I don t know exactly what directory listings is a very broad topic and I don t know what the training crew has teed up for this. Stephen Cuttle: I was going to suggest that if some of the folks have specific aspects of directory listings that they would like to see covered they could send an to the Verizon systems team mailbox with some potential topics and I know Kathy and Patty and the team can, will work hard to put together some appropriate topics. It might not all be able to be covered in October workshop but we certainly could we re planning several local ordering workshops in the next few months so could try to cover some different topics. Michele: Stephen this is Michele. I m sorry, I can give a little bit more information on that. Earlier this year we did the basic directory listing

21 training and that really is what s been incorporated in the web based training for directory listings. What s planned for October is the caption listings, and that has been added to the directory listing web based training so even though we are not holding the workshop until October, the content is there. We are also in the process of going through all of the different web based trainings and updating them to the new look and feel of LSI. Now directory listings has not been done yet but that is in progress. And also Tim Burkhart and I are working on an actual taping of a workshop to go over the new look and feel of LSI, which will include some information in demo, the new DL grid. So that kind of gives you an idea of what s coming up. I do think it s a good idea though if there are some specifics that folks would like to see included in training, concerns that they have that you do send a note to Stephen what was the mailbox that you? Stephen Cuttle: It s the verizon.system.team@verizon.com, and system is singular. And my team as well as Kathy Ham s team manages that box so they can be looking for those topics. Carol Yozzo: listing. Was that Lisa? Lisa Provenzo: going This is Carol Yozzo. Someone asked about end user Yes, it may not be a bad idea to refresh since you re Carol Yozzo: Well that is exactly our plan. I didn t mention that before because we still haven t set a date but as we get ready to roll into the North we will be doing a refresher on that workshop. We ve done it several times already but I know that there are some CLECs in the North that were not involved in the other two conversions, so yes, we will probably be in the November timeframe. It really depends on when we get ready to do the, when we get the full conversion finalized. Lisa Provenzo: OK. So what I m hearing there is a difference between general directory listings training and specific end user listings training. Carol Yozzo: Well we have a workshop that we put together for the CLECs that were involved in the end user listing and actually I will contact Michele after this and we can talk about rolling this into the more general training package so that it s available on an ongoing basis. Teresa Castro: OK. Thanks. Stephen this is Teresa Castro from VarTec.

22 Stephen Cuttle: Hi. Teresa Castro: You had mentioned that you all had made some changes to the cert forms, and I have a question. Someone had asked me about when they submit the form they get the auto reply back that says you submitted the form, but in no way does it reference the question that they sent or give any kind of reference number to that question. So they have the reply but they can t call back or if they don t ever get a response there s no way that it references the form that they submitted. There s no copy of the form that they submitted that s sent with the auto reply. Just we received your question, but when you want to go back and say we submitted two or three questions or so, a way to track which auto reply goes with which question. Does that make any sense? Stephen Cuttle: Yes, you re getting a notification that says the has been submitted but it doesn t reference your questions and what you populated on the form. Teresa Castro: Right, or some kind of number that goes, you know, if you have a question about your response, this is a tracking number to that form. Because if it goes off into never-never land and you don t receive a response back you have to start all over again. Stephen Cuttle: OK. Well I know on the forms that the, the goal of the cert team is to respond to the actual inquiry with the information to your question or questions within a two hour timeframe upon the submission. I would have to take that back and that would be what we would be looking at as some kind of system enhancement that would either assign a tracking number or reference the original request. So I can certainly take that back to Joe Bemuth and the team. I m not sure what can be done at this stage of the game but I certainly can enquire and (inaudible). Teresa Castro: Yes if it could just reference the question, you know the last part where you put in your question, even if that gets kicked back in your so that you had a way of tracking it, say you sent the question and when you sent it. Stephen Cuttle: Teresa Castro: Right, OK. Teresa, should that be a change request? It would be if you want it to be. I think it would need to be since it is a system enhancement. It probably has to be done here.

23 Or it might be, so Yes, might be. If I understand the gist of your question it was to, I guess the subject line, be able to identify so that you can track the questions coming in, or being responded to? Teresa Castro: Either - it could be in the text of the auto reply . Basically you get an auto reply back from the cert team that says your question was submitted, and then you wait for the response either later that day or the next day. However if you submitted more than one question there s no way to track it back to say, you know, to let Joe know hey, I didn t get a response to that on this particular question that I sent on that day and date. So basically I just delete them because they re of no, they have no value to me. request? Teresa Castro: form. Teresa Castro: same issue or? Because you can t match them up to the original Correct. It s not really an ; it s just an online OK. But I can (inaudible). Does any other CLEC have the Cheryl Peterson: This is Cheryl at AT & T and we would agree with Teresa and may suggest also that you have a cc line where we could put our own address in of whoever is sending in the form so that we have a copy of what s actually submitted through that form. If not, being able to enhance the response itself to include the question, to be able to copy it down. OK, I would ask that you and Teresa work together to kind of draft some requirements together, because that s starting to become an issue where funding, having it be a CLEC initiated enhancement would help Gills team clear that hurdle. It might be something that s easily fixed but as you continue to talk about it, it sounds like something that would require some requirements and actually a new process. Teresa Castro: Cheryl we ll get together offline. Cheryl Peterson: Yes, because I m not clear why there would need to be a change request when it s a web enhancement or a web clarification piece, Tom.

24 Well let s let Stephen take the issue back to the cert team to see what s involved with this. I m just responding based upon what I ve heard. Even enhancements to the web require development work and if you re going to change a form or something it can be more elaborate than just that, especially if you want a tracking system. It sounds like it is. I IT (inaudible). Stephen Cuttle: Right and that is my take on it initially but I, you know to your point I will take it back and do some investigation and then I can report back at next month s meeting as for as what would be required. OK, and that would probably be the first thing. We could rank that enhancement anyway. Any other questions for Stephen? OK. I appreciate your ongoing support Stephen and everyone that has helped in this section. Stephen Cuttle: Sure, my pleasure. Thanks. For those on the conference bridge and for those in the room, we re going to the items by release. It starts on page 14, the numbering starts with page 14. With Sue s help I will try to identify those that have changed status. As you are aware we are in the final stages of implementation of the October release. Most of the changes like on page 15 have been from candidate to committed and so and show in the shade the impact of the change. So page 15, 16 and 17 are only changing from candidate to committed. If you have questions we can certainly entertain those but I think we probably addressed them earlier. On page 19 also has a change from candidate to committed. Bennie Almas: Which one Tom? The shaded ones CO Tom. Is that you Bennie? Bennie Almas: On pages 14 and 15 all I can see on there were changed from candidate to committed, is that what you re saying? They were already committed. There was no shading on them so last month and they were noted as committed for that release. Bennie Almas: So only the ones that are shaded?

25 to committed. Only the shaded show the action, go from candidate Tom, on page 17 the UNE loop product, I know that changes may be committed for October but there s nobody on from product management this month is there? Last time the discussion was that there was a contract amendment available to be able to use this product. I m still unable to get any sort of contract amendment on this. Rose mentioned that you had spoken to Frank Clancy and I checked with him immediately after the meeting and had no conversations regarding an amendment, and we ve been trying to get one but can t. Sue Pistacchio: they re working on it. For the shared UNE loop product? Right. Have you talked to Rose and Amy about that? Yes we ve talked to Rose and Amy about that and I thought maybe they would be here today with some sort of information on that since we did discuss it last time. bridge today? Is there anyone on from product management on the OK, we ll carry on discussion Sue Pistacchio: product. I can ask her then. I believe the line share and the line split on the Yes, well let me go through the migration scenarios that were being implemented along with this and I think there s a further phase with another migration scenario later on this year, but the contract amendment in fact is just to use the product, that s all.

26 The last change is found on page 22 and that was the alignment for phone numbers and circuit IDs on one trouble ticket, and we re still waiting for the Carrier Working Group discussion on that so we ve currently not scheduled. That completes the items by release. Lisa Provenzo: Actually I should mention last time for (inaudible) identification, did mine just move from to February, the parsed out hunting details? Yes, I mean was it last month it got changed? Lisa Provenzo: Lisa Provenzo: definite for February? Is it shaded? No, it s not shaded. It maybe (inaudible). Yes, last month. This is my stuff, yes. Will that be We don t know that yet. Lisa Provenzo: I know that and I forgot to ask you that last month, that s why. That and CO Lisa Provenzo: have you speak. Sue Pistacchio Lisa? Lisa Provenzo: Sue Pistacchio Lisa Provenzo: Which is what? To allow the virgil slash in the MEN field (inaudible). It s not a change management meeting unless we I know, what was the second one that you asked for I was just looking at the CO Which one again? On page 20, the virgil... Sue Pistacchio. I know both of those were being looked at for February but again we haven t gotten a candidate list. It s on our candidate list.

27 Sue Pistacchio Right, so it s like still really high level but they are being looked at for February, both of those. OK. Anything else Sue, to add? Sue Pistacchio No but on that one that you were just talking about, that one is a Type 4 right Lisa? Lisa Provenzo: The Type 4 yes, mine would be the Type 5, the parse out hunting details on the BCN is what I was really looking for. Sue Pistacchio Because on the virgil one, and again I know that s Type 4, and according to my knowledge we didn t get any escalation request or anything on the virgil one so. Lisa Provenzo: Yes there s no escalation. I was just wondering. And then this - it s the parse out hunting for the BCN is what I was looking for. Sue Pistacchio Yes that one we are trying to get it into February but it s not on the candidate list yet. Lisa Provenzo: candidate? OK. It s not on the candidate list or it s moved to Right, it is on our list of candidates that we want to make sure IT gets into service those candidates we looked at. So they are working that top list right now. Sue Pistacchio Is there anything else? No. Great. A good month. I want to ask I guess if now would be a good time to take a ten minute break and then come back and discuss PWG and the (inaudible) stuff. I know we ve got a late start but we still have been at this about an hour. the bridge in ten minutes. Stephen Cuttle: I ll second the motion. OK we got a second, thanks Dok. We will be back at Tom.

28 Stephen Cuttle: representing a Type 4? Stephen Cuttle: the Type 4s. Stephen Cuttle: Stephen Cuttle: Yes Stephen. This is Stephen. Do you need me on the next piece? Well Stephen we always need you buddy. Are you I don t believe there is anything here from my list for Enjoy the rest of your day. All right. If you need me page me. OK. Thanks a lot Tom. See you buddy. Hello. All: and then dropped off? Speaker: I d like to welcome everybody back to the bridge. Hello. Does it sound to everybody like Tom just came on I think so. Bennie Almas: Bennie Almas: I ask a question please? Hello. Tom, this is Bennie Almas with Neustar. Hi Bennie. Before you start the prioritization working group could Sure.

29 Bennie Almas: I missed the August meeting, I was on vacation, but can you tell me if a decision has been made on what your next LPON version will be and when that will be implemented? There s no formal plan. We are working on one. The earliest possible would be June 05. Bennie Almas: And do we know what version you re going to be implementing at that time? That s really what s could be some form of 8 or 9. Bennie Almas: Do you know when you will make that Any month now. I think that we re actually trying to nail that down so we can actually bring it to the group as soon as possible, but there is not a firm decision yet within Verizon so we don t want to bring speculation to the table because that will only get I think we do owe it to you to try to express that - LSOG 8 is just documentation only. So the past LSOG conversions this one might be nothing like that as far as a jump in going from one form to another form and introducing new forms or you re supporting new products. This is just going to look just like a small dot release. Bennie Almas: So you re skipping 7 and 8 and OK now you we didn t skip it, we implemented 7 in production with the exception of one form, ISDN. Bennie Almas: So a dot release. We didn t call it 7. We just didn t call it 7. Bennie Almas: Wait a minute, I don t remember that. OK, so you implemented 7 with the exception of one form ISDN. Let s be clear here. We implemented functionality that exists in LSOG 7 but we didn t say that we were actually now having an LSOG 7 release, so I want to be clear. Bennie Almas: No I understand that. When did that happen?

30 February 03. Bennie Almas: Oh, OK. Gloria Valez: 03? Yes. I mean we ve Sue are you out there? Sue Pistacchio Yes I think that the correct thing to say Tom is that we have implemented functionality which later got brought to OBF and got included with 7. So yes, we have some functionality that is part of LSOG 7 that we already had. My understanding is we implemented it before it was LSOG 7. That s my understanding. But we never really officially did anything like add LSOG 7. Bennie Almas: So you kind of incorporated. That was a little confusing to - OK now I understand what you re saying, so that s cool. Sue Pistacchio In particular I know that there were things on the loop form for line sharing and printed services. There were quite a lot of things on the LS form that we actually brought to OBF that became part of LSOG 7. Gloria Valez: This is Gloria. Is it safe to say then that you incorporated those items as part of your 5 and 6 because you rolled out the changes in February 2003? Sue Pistacchio We implemented those like new processes and they are currently included in 5 and 6. Gloria Valez: OK so we re back to you kind of skipped the 7. Hang on a second. That s what we re reacting to is the term. I think that was always happened here is that Verizon has often been ahead of the OBF in terms of the functionality that OBF, as an industry forum, ends up incorporating into a future LSOG version to make it more of an industry. But I think that Verizon has often taken correct me if I m wrong here but a leadership role in trying to establish functionality that is already kind of in place, requested, moving in that direction, the need for the industry to move in that direction. So it s hard, it s very difficulty to say that we implemented LSOG 7 because as you know that in terms of the actual documentation that came out of OBF the answer is no, we don t have a version out there that is called LSOG 7

31 but for the most part we have the functionality. It exists in the current LSOG 7 version. Gloria Valez: One of the concerns that I have (and again this is Gloria from AT & T) is when you go to your next version, whatever we re going to call it, what are the plans of retirement? So you currently have That s what we re working on. Well we ve come to the table to talk about LSOGs, which we will do at least six months in advance of the implementation, but as much in advance of that as we possibly can. We will cover all of those issues about what it is that we re going to implement, what s the functionality, and what the retirement plan is. Gloria Valez: But you are still of the mindset of keeping two versions up at the same time? I think there s lots of discussions that are going on so I think right now we re not in a place to say yea or nay to anything. It is being considered, going to one. The earliest would be June 05 for LSOG 5 retirement. Carol Yozzo: This is Carol Yozzo. Let me jump in here with even though we re not retiring 5 in the next coming, few months, you really should be looking at starting that transition if you have not already done so. Speaker: Carol is reading from her script. Carol Yozzo: This is a case, this is a recording. But yes there s nothing to stop anyone from going from 5 to 6 and the sooner you get it done the less painful it will be. At least for me it will be less painful. Sue Pistacchio: Verizon kind of requested the CLECs you know to kind of move forward and move on to 6, and those CLECs that have moved on to 6 they should be able to stay on 6 based upon how you used to do things. Paul Haven: I think what Beth has shared is that when we come to the change management meeting with the plan I m just going to say it again and it will address all issues that you are raising and we don t disagree with what you re saying, but we need to