Leader in the tobacconist sector

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1 Company profile

2 The company Leader in the tobacconist sector Founded by Pietro Fabbrini in ITA, International Tobacco Agency, is leader in Italy in the tobacco related products business It operates throughout Italy via its network of 150 sales reps and promoters. Since 2010 the company has set up an export department that distributes in over 30 countries. Company profile - 1

3 The company Our values Have always been: reliability, honesty, innovation, perseverance and respect. Human resources: our most precious asset. The customer is at the heart of our mission. To achieve major goals the important thing is to look after the small details. Company profile -2

4 The company Premium brands Excellence, quality and leadership. We are exclusive Italian partner for: Clipper, Gizeh, Davidoff, Pueblo, Dannemann, Landewyck and Arnold Andrè. Creativity, determination, business acumen. We own: Ciao, Juego, Egoist, Nippen, Muchacho, Fiammino, Chilling Time.

5 The company A wide range of products Our catalogue boasts as many as 3,000 different items: rolling tobacco, pipe, snuff and chewing tobaccos cigarettes, cigarillos and cigars lighters, rolling papers and smoking accessories sweets and liqueurs gift and leather articles games and toys stationary articles vending machines Company profile - 4

6 The company The ideal partner Thanks to our innovative strategies, service and care for human relations, we are the ideal partner for anyone intending to follow us down the path to success. Company profile - 5

7 The figures A winning team Company profile - 6

8 The figures A winning team 150 Company profile - 7

9 The figures A winning E-commerce strategy The largest B2B market dedicated to tobacconists and wholesalers. Purchases can be processed 24h a day, deliveries are guaranteed within 72hours. Company profile - 8

10 The figures Inbound and outbound call-center Expert phone operators are focused on promoting ITA s products and services, and in post-sales operations, in order to reach maximum customer satisfaction. Company profile - 9

11 The figures Growing constantly- staff members Company profile - 10

12 ITA team Company profile - 10

13 The figures Growing constantly - turnover Company profile - 11

14 Strong points Why choose ITA A broad nationwide presence An international company with a family outlook A complete range of products A constant striving towards innovation Company profile - 12

15 Strong points Why choose ITA Structured assistance for the point of sale Continuous internal training to ensure constant growth The importance of new technologies Continuous customer training and support Company profile - 13

16 Strong points Together for success Choosing ITA means being able to rely on a network of professionals that can provide its partners with great support Product design and engineering Strategic analysis Marketing and communication Diversified sales force Storage and logistics Reports and progress analysis Company profile - 14

17 Strong points Just us, the ITA record Direct distribution of commercial products Indirect distribution of tobacco products We are the only ones in Italy that can boast production and distribution of commercial products and tobacco through our sales network. Direct distribution of tobacco products (bonded warehouse) Direct distribution of E-cig (bonded warehouse) Company profile - 15

18 Strong points Our distribution strength Company profile - 16

19 Strong points Leaders in the field Company profile - 17

20 The figures Direct distribution of commercial products in tobacco shops Company profile - 18

21 The figures Direct distribution of commercial products to wholesalers Company profile - 19

22 The figures Indirect distribution of tobacco products Company profile - 20

23 The figures Direct distribution of tobacco products and E-cig Company profile - 21

24 Sales network ITALY organisation General Manager Sales Manager ITALY Key account National TRAINER PREMIUM CIGARS 4 AREA Manager 8 2 SALES REPS 70 Company profile - 22

25 Sales network TABACCO organisation General Manager TOBACCO DIVISON Sales Manager Team LEADER 7 Promoters 70 Company profile - 23

26 Sales network EXPORT organisation General Manager EXPORT Sales Manager Sales manager ASSISTANT 1 FOREIGN Distributors 28 Company profile - 24

27 Rete vendita MARKETING organisation General manager Marketing Manager Brand Manager 4 Communication Manager Web & Graphic 4 Company profile - 24

28 Communication The strength of ITA communication ITA, customers, partners: a relationship that grows every day thanks to constant, creative, multi-channel and effective communication. Company profile - 25

29 Communication The Catalogue Company profile - 26

30 Mobile The digital catalogue app An IT sales network provided with mobile devices ORDERS IN REAL TIME Company profile - 27

31 Communication Newsletter & Dem Company profile - 28

32 Communication Websites and online visibility Company profile - 29

33 Communication Social media Company profile - 30

34 Company loyalty ITA-Più ITA has also set up an important partnership program dedicated to retailers throughout Italy: commercial support support and advice enhancement of merit a privileged relationship with ITA Company profile - 31

35 Distributed products TOBACCO PREMIUM CIGARS GIFTS GAMES LIGHTERS&MATCHES RYO EVERYDAY USE SNACK DISTRIBUTORS Company profile - 32

36 Tobacco Cigarettes Cigarillos Cigars RYO Tobacco Pipe Tobacco Shisha Tobacco Snuff Tobacco

37 Premium Cigars

38 Gifts Leather Goods Pens Gifts and Fancy Goods Key Rings

39 Games Family Games Accessories Professional Items Licensing Items Luxury Items

40 Lighters & Matches Matches Plastic Lighters BBQ lighters Gas and accessories Gift Lighters

41 RYO Rolling Papers Tips Tubes Rolling Machines Cases for Lighter & Papers Filter Tips Grinder Tobacco Pouches

42 Everyday Use Playing Cards Gift Cards Stationery Batteries Condoms Pens Napkins Hi-tech

43 Snack

44 Vending Machines Tecno Distributori Fun Box

45 Case history Company profile - 45

46 Case history Company profile - 46

47 Case history Company profile - 47

48 The other Group companies The Group Exclama offers a global service from planning to production of customised promotional articles and incentive campaigns. Leader in Italy for the production of vending machines for cigarettes, snacks and smoking products. Company profile - 48

49 Company profile

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