MONITORING AND BENCHMARKING IN WATER AND SANTIATION IN LAC

Transcription

1 MONITORING AND BENCHMARKING IN WATER AND SANTIATION IN LAC UN OHCHR Independent Expert Consultation with Regulators and NHRIs Geneva, March 2011 Alejo Molinari Benchmarking Manager in ERAS Leader of Benchmarking Working Group in AFERAS and ADERASA

2 2/30 ADERASA Asociación de Entes Reguladores de Agua Potable y Saneamiento de las Américas ASSOCIATION OF POTABLE WATER AND SANITATION REGULATORS FOR THE AMERICAS Founded the 17th October, 2001 México Honduras (Pto. Cortés) Nicaragua Costa Rica Panamá Colombia Venezuela Brasil (ABAR) Ecuador (Guayaquil) Perú Bolivia Chile Paraguay República Dominicana Argentina (AFERAS) Uruguay Embraces 16 countries in Latin America. Board or Directors elected every two years.

3 WHAT IS ADERASA? 3/30 Instrument for institutional and political support of its associates, Technical and legal regulation laboratory, through the working groups and programs and the participation in other institutions activities, Source of regulation knowledge by interchanging experiences and generating regulation regional knowledge, through the e-learning program and technical forums.

4 ADERASA ACTIONS ARTICULATION 4/30 INSTITUTIONAL Board meetings Annual meeting and Assembly TECHNICAL Working groups Tariff & Regulatory Accounting Monitoring and Benchmarking Civil Society participation and Legislation Programs Small providers regulation E-learning

5 MONITORING AND BENCHMARKING AS GOOD PRACTICE 5/30 Aim of practice: To provide incentives for improvement of service provision, Targuet groups: W&S regulators W&S providers Partners involved: ADERASA associated regulators Duration of practice Undefined, with annual reports Outline: By measuring and comparing the performance of service providers, regulators can implement incentives for better services and providers can identify and adopt best practices from its pairs.

6 AVAILABILITY Sufficient quantities, reliability and the continuity of supply 6/30 DAILY PRODUCTION PER ACCOUNT DAILY CONSUMPTION PER PERSON PRESSURE OF WATER DELIVERED CONTINUITY OF SERVICE BY TIME

7 ACCESSIBILITY Physically accessible for everyone 7/30 POPULATION SERVED WITH WATER BY A HOUSE CONNECTION OR A STAND PIPE 200 m AWAY FROM THE HOUSE. POPULATION SERVED BY A SEWAGE HOUSE CONNECTION

8 AFFORDABILITY Accessible at a price that is affordable for all people 8/30 ANNUAL BILLING PER RESIDENT WATER ACCOUNT ANNUAL BILLING PER RESIDENT SEWAGE ACCOUNT AVERAGE ANNUAL BILLING WITH RESPECT TO THE GROSS DOMESTIC PRODUCT (GDP, ATLAS AND PPP).

9 QUALITY AND SAFETY Water must be of such a quality that it does not pose a threat to human health 9/30 QUANTITY OF WATER DELIVERED TESTS PERFORMED WATER TESTS DELIVERED IN COMPLIANCE WITH REGULATIONS QUANTITY OF TREATED SEWAGE TESTS PERFORMED TREATED SEWAGE TESTS IN COMPLIANCE WITH REGULATIONS PIPE BREAKINGS SEWAGE BLOCKAGES

10 ACCEPTABILITY Culturally and socially acceptable 10/30 TOTAL CUSTOMER COMPLAINTS PER HOUSEHOLD WATER TECHNICAL COMPLAINTS SEWAGE TECHNICAL COMPLAINTS BILLING COMPLAINTS

11 11/30 PARTICIPATION Transparency and access to information All this information is available in Internet: It is also distributed regularly to all regulators associated, We publish information also through WB IBNET: Information is avilable for all stakeholders by request: And they are using it!

12 ACCOUNTABILITY Communities should be able to participate in monitoring and evaluation Capacity development and training is essential for institutions 12/30 All information is publically available We encourage participation: Annual technical meetings, Participation in related events We train our people and other stakeholders: E-learning program, Specific workshops

13 NON DISCRIMINATION Focus on the most marginalized and vulnerable 13/30 The marginalized and vulnerable have no access to information. ADERASA has a working group dedicated to identify and disseminte good practices in civil society participation: Manual of good practices in civil society participation in the regulation of Water and Sanitation services. Leaded to the creation of costumers consultation commetees with direct contact with the regulation bodies board in LAC.

14 14/30 THANK YOU for your attention, Alejo Molinari Benchmarking Manager in ERAS Coordinator of the Benchmarking Working Group in AFERAS and ADERASA Tel. Fax: