THE POSITION OF THE USER EXPERIENCE IN THE ACADEMIC LIBRARY

Transcription

1 EMTACL 2015 THE POSITION OF THE USER EXPERIENCE IN THE ACADEMIC LIBRARY Andrea Gasparini, University of Oslo Libray, UiO Alma Leora Culén, Department of Informatics, UiO 1

2 OVERVIEW 2

3 What is UX in the Library? OVERVIEW 3

4 What is UX in the Library? OVERVIEW UX and Design Thinking 4

5 What is UX in the Library? Scholar s Lab Or Hub? OVERVIEW UX and Design Thinking 5

6 What is UX in the Library? Scholar s Lab Or Hub? OVERVIEW UX and Design Thinking Outcomes 6

7 What is the User Experience in the Academic Library (and why it matters)? 7

8 User Experience in the Library User Experience (UX) involves A person s behavior Attitudes Emotions about using a particular services, systems or products. The focus on UX in the library stems from Advent of the Experience Economy New technologies Interactive technologies and spaces move into public spaces 8

9 9 The Experience Economy

10 10 The Experience Economy

11 11 The Experience Economy

12 12 The Experience Economy

13 13 The Experience Economy

14 The Library Experiences 14

15 The Library Experiences 15

16 The Library Experiences 16

17 The Library Experiences 17

18 New Technologies Come all the time 18

19 Ubiquitous, Personal Devices In addition to personal and mobile devices and traditional desktops, we increasingly interact with Large screens Sensors Tangibles etc. 19

20 Public Space Interactions 20

21 21 Conclusion, in short: USERS BEHAVIOR And NEEDS are Changing - CONSTANTLY

22 UX and Design Thinking 22

23 DT or User Centered Design Process Design methodology Divergent Thinking Empathy Convergent Thinking Rapid prototyping Abductiv reasoning 23

24 Empathy Emotional Cognitive A. Gasparini, Perspective and Use of Empathy in Design Thinking, in ACHI, The Eight International Conference on Advances in Computer-Human Interactions, 2015, pp

25 Rapid Prototyping Using object to prototype fast

26 Abductive Thinking An educated guess The Logic from best explanation Designers have most, but not all the information required Kolko, J. (2009). Abductive Thinking and Sensemaking: The Drivers of Design Synthesis. Design Issues, 26(1). 26

27 DT as a Driver of Innovation Innovation defined as the implementation of a new or significantly improved product (good, or service) or process, a new marketing method, or a new organizational method in business practices, workplace organization, or external relations. DT and Innovation is a discipline that uses the designer s sensibility and methods to match people s needs with what is technologically feasible and what a viable business strategy can convert into customer value and market opportunity (Brown, 2009) 27

28 Design Interventions Useful or (seemingly) not Build AWARENESS Learning from mistakes Creative, open atmosphere 28

29 Scholar s Lab Or Hub? 29

30 New Ways to Serve Academia User-led design Innovation at the front-end DT to design new services Various incremental improvments Advanced students and researchers from across the disciplines partner on digital projects and benefit from expert consultation and teaching (provided by the library) Diverse forms of maker spaces A combination of the above 30

31 The Library as a Hub 31 Strong coordination center (the library), a center of academic community All research fields connected Truly multidisciplinary research possible (through mediation by the library) A New UX

32 The Library as a Lab A space for experimenting Open to those who are interested (a new service in a way) Enables the library to be in the lead, rather than response, to new technology 32 Also a new UX

33 Outcomes for the University of Oslo Library 33

34 Design Interventions Interactive Exhibit - Just for fun! 34

35 Design Interventions The sounds of the Library Gesture-based search

36 Design Interventions Sensors and Participatory exhibits

37 Towards a Hub Tebtunis Project Truly multidisciplinary 37

38 Towards a Hub Methods (cards, other visualizations, role playing, and other DT techniques, VR) 38

39 Thank You Questions? 39