DIRECT OBSERVATION The benefit to the client of implementation Good to Great Gerry Walsh, Mercury Engineering Dr. Avril Behan, Dublin Institute of Technology Brian Clare, Dublin Institute of Technology WEDNESDAY 18 TH OCTOBER CAPTURE AND LEVERAGE THE LEAN ADVANTAGE
Section 1: THE ORIGINAL STATE
The Client Perspective The Client had good systems to manage continuous improvements through Visible Waste Good : Waste Walks 5 S Last Planner System Single point lessons Removal of Waste 3
The Opportunity No continuous improvement structure to deliver value for the invisible wastes: Finding Invisible Waste: Value Stream Mapping. Direct Observation. Rework trending. Define Measure Analyse Improve Control 4
LCI CONGRESS PRESENTATION STYLE GUIDE Section 2: DIRECT OBSERVATION PLANNING
Planning Working closely with our construction partner DPS, Mercury Engineering: Reviewed the published data on DO. Assessed applying it on an Irish construction site. Collaboration Research 6
Direct Observation (DO) - Definition A method of collecting evaluative information in which an observer watches a subject in the natural environment without altering that environment. 7
Direct Observation Evaluating a process (not an individual) We used Overt, Standardised, Quantitative information Observe Current Reality / See it as it really is. Identify areas for improvement. 8
Hints & Tips Explain to the Crew: What we are doing, how we do it, what data we are collecting, how it will be used. The Process, NOT the Individual: live by this! Use this direct engagement as an opportunity to educate and be educated. Establish Mutual Respect Learn from each other Is there a better way? 9
Hints & Tips What/when to observe? What to document? Discuss Categorize Listen 10
Achieving Results Identify waste, rework. Many simple improvements add up to great results. Always state the obvious! 11
LCI CONGRESS PRESENTATION STYLE GUIDE Section 3: THE DATA
Direct Observation 13
Direct Observation 14
Direct Observation Analyze: Pick the highest pareto items. [Moving] Improve: Suggest improvements [Small local supplies] 15
Ensure Implementation Individual A Individual B Individual C Individual D Client 16
Examine the effects 17
Direct Observation VALVE ADD, in general, has improved by 85-100% 18
Direct Observation: Summary ²You are not as efficient as you think you are. ²Direct Observation is a very useful tool in your lean toolbox. Use it with care. More valuable to the company that is already open to lean ideas. ²35-40% VA is world class. It is achievable, and it will help you increase your business. 19
Mercury Engineering Mercury Engineering is one of only a small number of engineering service providers in Ireland to offer a comprehensive range of services that include Management Contracting, Mechanical, Electrical, Data Technologies, Fire Protection, Interior Fit-Outs and Maintenance & Facilities Management. While each service area is set up to operate as a stand-alone and complete service, synergies across them enable us to manage projects more effectively than any other provider. Each division is capable of delivering a complete turnkey service, from estimating and tender submission to planning, design and installation www.mercuryeng.com 20
Contributors Gerry Walsh; Regional Business Director with Mercury Engineering. Gerry has spent the last 30 years in all aspects of design, construction and operation of high tech facilities around the world. From design and construction of facilities in Ireland and the USA, and on to full project management and operations management in Ireland, USA, Israel and Singapore. The majority this work has been associated with Semiconductor facilities; Datacentres; Biotech; Pharma, and to a smaller degree in building services; healthcare and commercial buildings. Gerry is a chartered Engineer (PE) with the Institution of Engineers in Ireland and holds degrees in Mechanical and Marine engineering. Dr. Avril Behan Avril Behan is Assistant Head of the School of Multidisciplinary Technologies at the Dublin Institute of Technology, Bolton Street, Ireland where she is responsible for the delivery of programmes in the area of BIM, Digital Construction and Advanced Computation for Engineering & the Built Environment. She is a Chartered Geomatics Surveyor and holds a PhD in the application of Geomatics to Architectural Historical studies. Her research interests include BIM & geomatics, BIM & machine learning, and educational technology & research in engineering & applied technology. Avril has worked in the public and private sectors in the fields of photogrammetry and digital mapping. She chairs the Society of Chartered Surveyors Ireland BIM Inter- Professional working group and is a member of both the British and Irish BIM Academic Fora. She is also the international representative on the Survey4BIM working group of the UK BIM Task Group. Avril is currently a member of the LCI Ireland leadership group and is Chairperson of the Research working group of LCI Ireland s Education Training & Development Forum. Brian G. Clare; MPM, CEng, BSc (Eng), Dip Eng, MIEI Brian had over 15 year experience in the Construction sector in Ireland, UK, Europe, Middle East and the US, working on Hotel s, Hospital s, Food production facilities, ICT & Pharmaceutical projects before moving to the Educational sector as a lecturer in Building Services Engineering, Project Management & Construction in the Dublin Institute of Technology in 2002. Brian is currently a member of the LCI Ireland leadership group and is Joint Chairperson of the LCI Ireland, Education Training & Development Forum, and is a member of the International LIPS committee 21