ExecuTech 2000 User s Guide
This user guide is appicabe for the foowing system and teephone modes: System Modes: E34FT Rev. A and ater E6OFT Rev. A and ater ESOFT Rev. A and ater Teephone Modes: 66OOE-xx 6702X-Xx 66 14E-XX 6706X-Xx 66 14T-XX 67 14X-Xx 662OE-XX 662OT-XX
TABLE OF CONTENTS UsingThis Guide... Knowing Your Teephone... Using Your Speakerphone... WhattheLightsMean... WhattheRingsMean... Using Your Teephone... Answering Cas... MakingCas..... Hoding Cas... TransferringCas... Making Conference Cas... Messaging... Programming Your Teephone... Autodia Programming... Station Speed Dia Programming... Response Message Programming... Automatic Redia Programming... Using Misceaneous Features... AccountCodeEntry....Background Music... CaForwarding... Ca Override Features... CaWaiting... Dispay Contrast Adjustment... Do Not Disturb... Extended Dua Tone Mutipe Frequency (DTMF) MuteButton... Paging... Persona Ringing Tones... Privacy...4 Puse/Tone Switching... Voice Announce Bocking... Gossary... Index...5 1.2.6.7.7.9.9..13.19..2 1.23..2 5.29.29.32.32.33-35..3 5.35 6.36 7.38.38....38 9..4 0.4 1 1.4 1.41...4 9 3... III
Figures 1. ExecuTech LCD Speakerphone....4 2. ExecuTech Mutiine Teephone....5 Tabes 1. Quick Reference Guide....42 2. Dispay Summary....43 iv
Using This Guide In the United States, the Comdia ExecuTech is one of the finest teephone systems avaiabe. To hep you use your ExecuTech teephone to its fuest capacity, we have written a cear, comprehensive user guide. This guide is divided into eight sections, each of which is marked with a tab for easy access. These sections te you how to: Answer cas, Make cas, Hod cas, Transfer outside cas, Make conference cas, Leave messages, Program your ExecuTech teephone, and Perform misceaneous functions. For your convenience, a quick reference guide, a gossary and an aphabetica index are incuded in the back of this user guide. If you have an LCD speakerphone (Figure ), Tabe 3 gives you a summary of what you wi see in the dispay and when you wi see it.
Knowing Your Teephone The foowing features on your ComdiaExecuTech teephone are expained in terms of what they aow you to do. The teephones in Figures 1 and 2 are the same except for the additiona programmabe buttons and the dispay shown in Figure 1. Hod Button - Paces a ine on hod - Stores pauses in number sequences whie programming - Used for programming and accessing second eve autodias Voume Contro - Reguates the voume of the speaker and, for most modes, the handset Intercom Button (ITCM) - Seects an intercom ine - Initiates many of the features of the ExecuTech Ringer Voume Contro (LO, HI, OFF) - Lets you vary ringer voume from ow to high to off TAP Button (must be preprogrammed for either function) - Recas dia tone, or - Activates host system features Transfer/Conference Button (TRANSEONF) - Transfers cas - Sets up conference cas Mute Button - Keeps the person on the ine from hearing your conversation - Adjusts the contrast of the dispay from ight to dark Speaker Button (SPKR) - Turns your speaker on or off - Disconnects a ca when your handset is on-hook - Ends or cances programming Message Waiting Light - Tes you that there is a message for you Conhued on next page 2
Knowing Your Teephone (continued) Programmabe Buttons - Aow you to program your teephone for automatic diaing functions - Aow you to program your teephone for Direct Station Seection (DSS) - Show which ines are either in use or on hod (red ight) Aphanumeric Dispay - Dispays time, day and date - Keeps you apprised of the status of your teephone - Provides programming prompts Headset Jack (optiona) - Aows you to use your teephone privatey and handsfree - Heps improve operation of high-ca-voume businesses
/---Ringer Voume Aphanumeric Dispay Contro Voume Contro I \ / Handset ~1 Speaker \ -Programmabe Buttons TAP Button Transfer/Conference- Button Mute Button Speaker----- Button - - -Keypad Buttons Intercom Button Buttons Button Figure 1. Comdia ExecuTech LCD Speakerphone
Handset Voume Contro \, 7 \-Ringer Voume i-a Programmabe Contro Buttons Speaker \ \ \ TAP Button - Keypad Buttons TransferConference- Button / Mute- Button Speaker- Button (MNTR) / / / Hod --/ Button L / I I 10 (()I Prograrhmabe Buttons I I I I /Intercom Button Programmabe Buttons b :,..,,- Figure 2. Comdia ExecuTech Mutiine Teephone
Using Your Speakerphone A speakerphone gives you the freedom to use your teephone without ifting the handset. After initia contact is made, you can carry on a teephone conversation and sti be free to do other things. Whenever the instructions Lift the handseto tak appear in this guide, they may be ignored if you have a speakerphone. During the course of a conversation you can aways switch from the speakerphone to the handset for privacy. To do this, just ift the handset and tak. To return to speakerphone use, press the SPKFC button and hang up the handset. To manuay pace a ca using your speakerphone: 1. Press the ine button or the 0ITCM button, 2. Dia the number. 3. When party answers, tak. To autodia using your speakerphone, just press the programmed button and tak when your party answers. To answer a ca with your speakerphone: 1. Press the ine button with fashing red ight. 2. When party answers, tak. To.end a ca with your speakerphone, just press 0 SPKR. 6
What the Lights Mean The ights on your teephone et you know the status of ines, features and the intercom. Next to a DSS/BLF button: Steady red = station is in use. Fashing red = station is receiving a ca. Fast fashing red = station-to-station messaging has been set. Next to a ine button: Steady red = another station is using this ine. Fashing red = a ca is coming in on this ine. Faster fashing red = the ca has been paced on hod by another station. Next to a feature button: Steady red = the feature is on. Light off = the feature is off. Next to an intercom button: Steady red with a quick fash = you are using your intercom. Fast fashing red = auto redia is in use. Fast fashing red with repeated off periods = night mode is on. Steady fashing red = an LCD message is set on your teephone. What the Rings Mean Two short rings = intercom ca. Singe onger ring = outside ca. One short tone burst = voice announce and OHVA. Three short tone bursts = ring back from a hed ca, caback from a queued ca. You can vary the ringing tone of your ExecuTech teephone, choosing from one of four different rings. This way, you can identify your ring even though you may not be cose to your teephone. Additionay, so you won t be disturbed when you re busy on a ca and another ca rings at your station, the ring voume is subdued automaticay. 7
0 u tside Cas To answer, Using Your Teephone Answering Cas Press button of ringing ine (fashing red ight). Lift handset to tak. NOTE: Pressing a button is not necessary q: Your ringing ine is your prime ine, or Your teephone has ringing ine preference. Intercom Cas To answer a voice ca, Speak toward the teephone. Lift handset if privacy is desired. NOT.!?: Voice cas can be bocked, See the discussion tited Voice Anrwunce Bocking for detais. To answer a tone ca, Lift handset to tak. Ca Pickup To answer a ca that is ringing within your group, Lift handset. Press 0 ITCM. Dia a@. Tak. Continued on next page. 9
Ca Pickup (continued) You can answer a ca that is r@ging at any teephone if you know the extension of the ringing teephone, Lift handset. Press 0 1~0.4. Dia @ @. Dia extension number of ringing teephone. Night Transfer After the attendant sets the night transfer feature, an outside ca can be answered from any station within the system. Press 0 rtcmwhen you hear ringing. Did@@. Answer ca. Off-Hook Voice Announce Your teephone may be set up for either an Off-Hook Voice Announce (OHVA) or a Secure Off-Hook Voice Announce.* This feature aows an intercom caer to break into your outside ca with an announcement either through your speaker (OHVA) or through your handset receiver (SOHVA). An OHVA consists of a quick tone burst and an announcement from the speaker of an adjunct feature modue. * SOHVA is avaiabe on the foowing ExecuTech teephones: 6714X-xx A Revs. 6614T-xx Rev. C and ater 66OOE-xx Rev. B and ater 6620E-xx Rev. D and ater 6614E-xx Rev. D and ater 662OT-xx Rev. I and ater Continued on next page 10
Off-Hook Voice Announce (continued) To respond: Speak toward the teephone. If desired, press 0MUTEto prevent distant party from hearing the response. A SOHVA consists of both severa short tone bursts and an announcement in the handset receiver. The distant party cannot hear the announcement. To respond: Verbay: Press and hod MUTE button down and repy by speaking into handset. Distant party cannot hear response. Non-verbay: If the announcing station has an LCD speakerphone, pressing a preprogrammed message response button causes a message to appear in their dispay and disconnects the announcing station. Station Monitoring If your station is set up for station monitoring, when a BLF ight fashes (indicating station ringing), you can pick up the ca by pressing the DSS button. However, after you answer the ca and either put it on HOLD or begin to transfer it, the DSS ight wi go out. Press TAP if you have to retrieve the ca.
Making Cas Outside Cas To dia outside cas manuay, Press button to seect ine. Listen for dia tone. Dia number. When party answers, Lift handseto tak. NOTE: Seecting a ine is not necessary if a prim ine has been assigned to your teephone. IFor automatic diaing, just press the programmed button and ift handseto tak. If your system has ine groups, 0 Press TCM. Dia ine group access code 9 = ine group 1 I uim 81= ine group 2 82 = ine group 3 83 = ine group 4 Listen for dia tone. Dia number. If a the ines in the group are busy, you can pace your station in a queue to await an ide group. Press 0 ITCM. Dia the ine group access code (9,81,82,83). Hear busy tone Continued on next page. 13
Outside Cas (continued) * Dia @ @ and hang up. When ine group is free, your teephone ringer wi sound five short tone bursts.. Lift handset, hear dia tone, and pace ca. To cance queuing, 0 Press TCM.. Diaa (8;;;, and hang up. When you share a ine with another station and the ine is busy, you can pace your station in a queue to await an ide ine. Whiie on hook, Press OLD. 0 * Press ine button. When the ine is free, your teephone wi sound five short tone bursts teing you that you can use your ine. Intercom Cas Intercom cas may be diaed manuay or, using a programmed button (DSS), automaticay. To voice ca manuay, e Lift handset. Press 0rrCM. 0 Dia extension number. Tak. To voice ca automaticay (DSS), 0 Lift handset. Press DSS button. * Tak. Continued on next page 14
Intercom Cas (continued) To tone ca manuay, NOTE: Lift handset. Press rtcm. 0 Dia extension number. Press rtcm again. Caed teephone wi ring. 0 Some systems may be set up to tone signa as the first option. Pressing ITCM a second time is not necessary in this case. To tone ca automaticay (DSS), Lift handset. Press DSS button. Press rtcm. When intercom party answers, two-way 0 conversation can take pace. Off-Hook Voice Announce (OHVA) To make a voice announcement to another station that is off-hook or busy on a ca, Make intercom ca... Hear either singe tone burst for an OHVA or severa quick tone bursts for a SOHVA.* Make announcement. When you hear a busy tone, this means the station is on the speakerphone and you cannot make an announcement. The person you are caing wi, however, hear a ring from his teephone. * SOHVA is avaiabe on the foowing ExecuTech teephones: 6714X-xx A revs. 6614T-xx Rev. C and ater 66OOE-xx Rev. B and ater 6620E-xx Rev. D and ater 6614E-xx Rev. D and ater 662OT-xx Rev. I and ater Continued on next page 15
Off-Hook Voice Announce (continued) Wait on ine for repy. If announcing from an LCD speakerphone, caed station may send non-verba repy for dispay. As response is dispayed, the announcing station is disconnected. NOTE: The caer cannot contro how the announcement is received. This depends upon the equipment used and cass of service programming. Automatic Caback If the intercom station you have caed is busy, you can queue to the busy teephone. 1. Dia a @ when you hear a busy signa. 2. Hang up. Your teephone wi ring with five short tone bursts when the one you caed becomes ide. 3. After you ift the handset, the teephone you caed wi ring. If you don t ift the handset, the caback is canceed. To cance automatic caback before it rings: 1. Pressm(..2. Hang up. Automatic Diaing This is one- or two-button diaing using programmabe buttons other than keypad buttons. To automaticay dia numbers, * Press button programmed for desired number. If button is programmed on second eve (under DSS button), o Press 0 OLD and then press DSS button. 16
Automatic Rediaing If the ast number you have caed is busy or is not answering, use this feature. Once activated, it automaticay redias the number once a minute for 10 minutes. To activate automatic redia, : : :--.::. -: Press button programmed for that purpose (that you have abeed auto redia ). Number wi be diaed once a minute for 10 minutes. If caed station is busy, Press auto redia button to begin redia cyce immediatey. (ITCM ight fashes.) To cance automatic redia, NOTE: Press auto redia button orift and repace handset, or press any station button. (ITCM ight goes out.) Speed Diaing Using your teephone cances auto redia. Speed diaing is autodiaing using the keypad buttons. Station numbers are persona numbers, i.e., business associates, trave agencies, etc., that are used ony by you. System numbers are pubic numbers, i.e., the corporate office, the company awyer, etc., that are accessed from every station. Make sure you have a ist of the system speed dia numbers. To speed dia station numbers if on-hook, Dia the keypad number (0 through 9) you have programmed into your teephone. ma If off-hook and on a ine: 0 Press OLD. Press the keypad digit (0 through 9 ). Continued on next page 17
Speed Diaing (continued) To speed dia system numbers if on-hook, Press 0 *. Dia the memory ocation numbers (01 through 99) programmed into the system by the attendant. Em If off-hook and on a ine: Press 0 OLD. Dia a pus the memory ocation digits (01 through 99). Last Number Rediaing The ast number diaed can be automaticay rediaed with a oneor two-button action. Press #. (If on ine istening to dia tone, 0 press HOLD, then press #.) 0 0 e Listen for ringing or busy tone. m Ringing tone: When party answers, pick up handset.- - - Busy tone: Press @to disconnect. Saved Number Rediaing The first 16 digits of the ast manuay diaed number can be saved for ater redia. To save the number, * Press button preprogrammed for this purpose. To dia a saved number, * Lift handset. i.5, o Press riold, then press preprogrammed button. I.: rk-) AYITE: You can store ony one 16-digit number at a time. 18
Manua Hod Hoding Cas To pace a ca on hod, Press@ To retrieve a hed ca, Press ine button with fashing ight, mu Press TAP if station does not have ine appearance. 0 Excusive Hod This means that ony you can retrieve the hed ca on your teephone. To pace on excusive hod, Press 0 OLD twice. To retrieve excusive hod, Press ine button with fashing ight. Press TAP if station does not have ine appearance. 0 Direct Station Hod (parking a ca to a station) To pace a ca on direct hod, 0 Whie on ine, press TCM. This paces the outside ca on hod. Dia a @ @ pus the extension number of the station receiving park. Continued on next page...! j..: AtoZ KELLATRONICS, INC I:,: mtddmxc@,4 [;~t~~t~t~t~t ;~:~~:~:$!:I : m,-,. ;1 79
Direct Station Hod (continued) To retrieve a direct hod ca, * From the hod receivin extension, dia@@ &. To cance a direct hod ca from station that paced ca on hod, Dia a @ pus extension number of the station hoding the ca. Doing this reconnects you to the outside ine. Ca Park (parking a ca to an orbit) To park a ca in one of nine orbits, Whie on ine, press @a. Dia a park zone access code (91 through 99). To retrieve a parked ca, e From any station, press @a. 0 Dia the park zone access code (91 through 99). Hod Reca Feature After a preprogrammed ength of time, a ca paced on hod wi automaticay ring back to the teephone that paced it on hod. If the ca is on excusive hod, it wi revert to manua hod after the hod reca time period. The ca can then be retrieved by anyone with that ine appearance. 20
Transferring Cas When transferringa ca you caneitheridentify thecaer before you transfer (screened)or you can transfer the ca without identifying the caer (unscreened). ScreenedTransfer I:-.. :,.::... To screenand transfer a ca to anotherstationin the system, Answer ca. Press e!i3 CONSCa. is pacedon hod automaticay. Dia extensionnumberof party to betransferredto. PressDSS buttonfor one-buttonintercom caing. * When intercomparty answers,announceca. Hangup handset. If thecaedparty is busyor doesnot answer, I Unscreened Transfer To transfer an unscreenedca to anotherstationin the system, Answer ca. Press ci!3 COW. Ca is pacedon hod automaticay. Dia extensionnumberof party to be transferredto. ma PressDSS button for one-buttonintercom caing. ;: :i. I : -. Continued on next page... 21
Unscreened Transfer (continued) Hang up handset. NOTE: If the station to which unscreened tran$ers are made is busy, the transferred cas wi camp-on at the station. Each ca wi automnticay ring the station when it becomes ide. If a transferred ca is not answered after a preprogrammed time, it wi ring back to your station. Answer by pressing fashing ine key. i..., 22
Making Conference Cas Mutiine Conference (2 outside ines, I inside station) To set this up: Make first outside ca. Press CONF e3. Outside ca is paced on hod automaticay. Make second outside ca. Press CONF. Conference is estabished. e? To remain in conference with one conferee, Press the ine button of the remaining party. To drop out of estabished conference, 0 Dia a and hang up. Add-On Conference Cas (1 outside ine, 2 inside stations) To set this up:. Estabish outside ca. Press e CONF. Outside ca is paced on hod automaticay. Dia extension number of intercom party. Wait for answer, then announce your conference intention. (Ask caed party to ift handset.) Press c-9 CONF. A three-way connection is estabished. NOTE: Conference voume eves are dependent upon the quaity of the externa ines. 23
Three Inside Stations To set up a three-party interna conference: Make first interna ca. Press e3 02.4~. Interna ca paced on hod automaticay. :-:,!... Estabish second interna ca. (Ask caed party to ift handset. 0 Press @. Conference is estabished. To drop one conferee and remain in conference with other conferee: Stay on ine when one party hangs up.!. i I.. i 24
Message Waiting Light Messaging If your station has been designated as a centra message desk, you can turn on the message waiting ight (above HOLD) of any teephone from your station to et the user know that a message awaits pickup. To receive a message at an aerted station, Observe fashing ight. Lift handset. Press @@. Connection to station that eft message is automatic. To turn on the message waiting ight, Press@=@. Dia extension number of station to be aerted. The message waiting ight of caed station wi fash. To turn off the message waiting ight, Press @a@. Dia extension number of station that was aerted. The. message waiting ight of caed station wii turn off. To turn off the message waiting ight during message-deivering conversation. Press rrcm. 0 25
LCD Messaging System-suppied messages can be set at a station to be received or dispayed by a caing LCD speakerphone. These messages give information on the status of the teephone user. In the back of this guide there is a ist entited LCD Messages. Fi it in after the attendant gives you the ist of messages. To turn on message, ii..: j:. ;: ; Dia the desired code number from your message ist. The defaut messages of Back At and Ca may be used: For defaut message 1, which is Back At, dia time in tweve-hour format using the # as a coon. For defaut message 2 which is Ca, dia teephone number of where you wi be. Press @ or @. Intercom ight fashes steadiy. To turn off message and your intercom ight, Response Messaging When you receive a secure off-hook voice announce, an off-hook voice announce or a tone-signaed intercom ca, this preprogrammed feature ets you send a message back to the LCD of the caing station. The response messages are preprogrammed by the attendant and stored in the system.,you may send them by pressing a programmabe button designated for sending messages NOTE: When you send a response message, the caing party wi be disconnected. 26
Station-To-Station Messaging When a station-to-station ca is made and no one answers, the caer may eave a message by activating the BLF ight at the caed station if the caing station is stored as a DSS /BLF at the caed station. To turn on message ight, Make intercom ca. If there is no answer:. Dia a a. BLF ight at caed station futters. To turn off message ight, Dia extension number of station to turn off ight. To answer messaging, Press DSS associated with ighted BLF ight. If the caing station is not stored as a DSS at the caed station, then the ca wi transfer to the centra message desk, if programmed. Then the centra message desk (usuay the attendant s station) can ight the message waiting ight of the originay caed station. 27
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Programming Your Teephone A utodia Programming Autodia is a feature that ets you: Dia engthy numbers using one or two buttons. :: Store frequenty used feature codes. Autodia can be store& * At a bank programmabe button, or On a secondary eve under a DSS button. Before you begin programming, write down: The ine(s) you wi use to access the number. The number or feature code you are storing. As you program numbers, fi in the identification strips on your teephone. Write first eve numbers on the ID strips and secondary numbers on the index puout directory in the front of your teephone. Because the programming steps for outside numbers, intercom numbers and feature codes vary sighty, they appear here as separate steps. Programming Outside Numbers 1. Press @ @ @ Q-J. 2. Press programmabe button you want for storage. 3. Press your ine button or 0 (for ast ine used or prime ine, if assigned). 4. Dia the numbers to be stored: @ You can enter up to 16 digits. * A digits on the keypad are vaid. e You may need a pause between numbers to compensate for differences in response time between your system and the host system. If you do, press the HOLD button to insert a pause. Then, continue diaing. Continued on nextpage.. 29
Autodia Programming (continued) Programming Outside Numbers (cqntinued) If your system is behind a,host- system that needs a hookfash to access a feature, press the TAP button. Then, continue diaing. 5. To continue storing, press the,trans/conp button and repeat steps 2-4. 0 6. Press SPKA to end. You can store a number under a DSS button. Just repeat steps -6, using the programmabe button mentioned in step 2. Programming Outside Numbers Using Line Groups Line groups are represented as 1,2,3, and 4 on the keypad. The tabe beow shows the ine group and its corresponding keypad number. I 82 83 To store a number using a ine group: 1. Press @$==a. 2. Press programmabe button you want for storage. 3. Press either 1 (9), 2 (81), 3 (82), or 4 (83) on the keypad. 4. Dia the number you are storing. 5. To store another number, press the TRANWONF button and repeat steps 2-4. 6. Press SPKR to end. 0 Continued on nextpage. 30
Autodia Programming (continued) Programming Intercom Numbers (DSS/BLF) 1. 2. Pressthe DSS button you want for storage. :: :. j. 3. Dia theintercom numberto be stored. 4. To storeanothernumber,repeatsteps2 and3. 0 5. Press SPKRto end. Programming Feature Codes For convenienceandquick access,youmight wantto storefeature codes.someexampesof theseare: Ca Forwarding(on andoff) CaPickup Automatic Rediaing To programfeaturecodes, 2. Pressprogrammabebuttonyou areusing for storage. 3. Enter thecodesfor the feature. Exampe: For Ca Forwarding to a specific extension, press@ a @ @ andextension of teephoneyou want cas forwardedto. 4. To storeanothercode,pressthetranskonf buttonand repeatsteps2 and3. 0 5. Press spkrto end. NOTE: See Quick Reference Guide in back of this guide for compete feature code isting. 31
Station Speed Dia Programming Using the keypad digits, you may store frequenty used teephone numbers that ony you wi access. Before you begin, make a ist of: The storage ocation you are using (0 through 9 on the keypad). The ine the ca wi go over. The teephone numbers or feature codes you are storing. Use the directory in the puout index tray in front of your teephone to store the ist. To program station speed dia numbers, 1. Press @J a a @, 2. Press a keypad button (0 through 9) that you are using for storage. 3. Choose the ine to be used: - 0 = ast ine used or prime ine (if assigned) - ine key - ITCM = intercom - 1 through 4 = ine groups 4. Dia the number to be stored (up to 16 digits); if you need a pause between numbers, press the HOLD button. 5. Press et3 COW to continue entering numbers. 6. Press @to end. Response Message Programming This program ets you set up a button to be used for making a non-verba response to an OHVA, a SOHVA or an intercom ca. The response appears in the dispay of the caing station. To assign a button for non-verba response: 1. Diaemma. 2. Press the programmabe button you want to use for message access. Continued on next page :. i:: 32
Response Messaging Programming (continued) 3. Dia@. 4. Dia a message number (0 through 9). NOTE: Preprogrammed attendant. 5. Press 0 SPKR to end. messages are created by the ;. i:,j j: Automatic Redia Programming To program a button on your teephone for rediaing cas you make that are either busy or do not answer, 1. Press @a aa. 2. Press programmabe button. 3. Press0#. 4. Press @to end. When you push this programmed button after having made a ca that is busy or doesn t answer, the system wi automaticay dia the number evey minute for ten minutes and ring the number for approximatey 30 seconds. To cance auto redia, simpy ift and repace the handset. 33
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Using Misceaneous Features Account Code Entry If you need to enter an account code for the SMDA report whie caing a number, you can do so using this feature. However, code entry is vountary, i.e. if you do not enter a code, the ca wi continue to go through. To enter account code: 1. Seect ine. The dispay on the LCD speakerphones wi prompt for Account Code if programmed to do so. 2. Press @@ @@J. 3. Dia account code. Listen for dia tone. 4. Dia number you are caing. NOTE: If you hear an error tone after step 3, check the account code for vaidity. Background Music If suppied by your system, music can be set to pay through your teephone speaker. To turn music ON: 1. Press @a a.speakerightwitumon. 2. Adjust oudness of music with speaker voume contro. To turn music OFF: * Press@aa.Speakerightwitumoff. MITE: Background music automaticay turns ofduring cas. 35
Ca Forwarding You can forward your cas to ring at another station, To forward intercom and prime ine cas to another teephone: 1. Press @a @@. 2. Dia extension number of teephone to which cas are to be forwarded. 3. Hang up. To cance intercom and prime ine ca forwarding: Press@=@@ andhangup. To forward a cas to another teephone: 1. Press @Q a @. 2. Dia extension number of teephone to which cas are to be forwarded. 3. Hang up. To cance a ca forwarding: press@=@ andhangup. NOTE: Your station wi ring with a short ring burst each time a ca is forwarded to remind you that your cas are being forwarded. Ca Override Features Executive Override If your teephone has this feature, you can break into a conversation at another station. When you make an intercom ca and hear a busy signa: 1. Dia a @ @. Five short tone bursts wi sound at the caed station. 2. Join in-progress ca. Continued on next page 36
Ca Override Features (continued) Service Observing For training purposes, this feature aows you, undetected, to monitor a conversation at another station. To monitor an in-progress ca: 1. Whie on-hook, press @a@@. 2. Dia extension number of station you are going to monitor. 0 3. Press SPKR to end. Ca Waiting You can send a ca waiting tone to a busy station and wait for an answer. To activate ca waiting: 1. Make intercom ca and hear busy signa. 2. Dia a @a. Caed party wi hear tone. 3. Remain on ine, waiting for caed party response. To cance ca waiting, hang up handset. To answer ca waiting if you receive a ca waiting tone whie on a ca: 1. Hear short tone burst in receiver. 2. Either pace ca on hod or compete present ca and hang up. Waiting ca wi begin ringing. 3. Lift handset to answer. 37
I i : Dispay Contrast Adjustment If your teephone has an LCD, you can adjust the contrast of the dispay by hoding down the MUTE button on your teephone. After five seconds, Contrast Leve and a number shows up in the dispay. Continue hoding down the MUTE button; the dispay contrast changes. The numbers 0 through 7 representhe dispay contrast from ight, or 0, to dark, or 7. When you have adjusted the dispay contrast to suit you, reease the MUTE button. NOTE: For this feature to work, your teephone may not be in use, in &ding background music. Do Not Disturb This feature keeps cas from ringing at your station and makes your station appear to be busy to intercom cas. If your teephone has this feature, press the button arranged by cass of service programming for this purpose. The ight associated with this feature wi turn on when you are using Do Not Disturb. To cance this feature, press the button again. NOTE: Generay, this feature cannot be overridden by the caer; the caer wi hear two quick tone bursts every three seconds. Some stations, however, have the abiity to override Do Not Disturb. Extended Dua Tone Mutipe Frequency (DTMF) You can extend the ength of the dia pad tone from the standard ength to a preprogrammed onger ength for accessing answering machines, banking computers, etc. that require dia pad tones onger than 80 msec. in ength. To extend tone ength, Take station off-hook. Press ine button if ine is not automaticay seected. 38
Extended Dua Tone Mutipe Frequency (DTMF) (continued) Wait 10 seconds and dia number. System wi generate ong dia pad tones. m Immediatey press HoLD, then press ine button to set 0 system to generate ong DTMF dia tones. Continue diaing. To aternate between ong tone and standard tone ength during a ca, Press 0 HoLD, then press ine button. Continue diaing. Mute Button By using the MUTE button, you can bock transmission of your voice to the distant party. For exampe, if someone comes into your office to tak to you and you do not want to interrupt the distant party, just press the MUTE button. Mute works in two different ways: I. If you are on-hook using a speakerphone and an outside ine, press 0 MUTE and reease. Mute stays on. 2. If you are off-hook, you must press and hod @ for it to stay active. 39
Paging If you have an externa paging unit set up by the instaer,. you can page over it: 1. Lift handset. 2. Press button dedicated to paging; press button preprogrammed for paging access; or dia paging access number. 3. Make announcement. 4. Hang up. You can aso page a stations through their intercoms (a-ca paging) or just some stations (zone paging). To do this: 1. Lift handset. 0 2. Press rtch4. 3. Dia 87 for a-ca paging. Dia 84, 85, or 86 for zone paging. 4. Make announcement and stay on ine if waiting for an answer. ma 5. Hang up handset. You can answer an a-ca or zone page from any station in the system. To answer this page known as Meet-Me Page : 1. Lift handset of nearest station. 2. Press@ @@. 40
Persona Ringing Tones You can choose one of four different ring tones to easiy identify your station when it rings. To seect one of these rings: 1. Press @a=@. 2. Diaa,@,@ or@.oneoffourringing tones wi be seected and the next time your teephone rings, you wi hear the difference. Privacy By pressing a button designated a privacy button, you can aow another person to join you in a ca. This feature is preprogrammed by the instaer. PuseTone Switching If your oca teephone service is puse (rotary), but you have to convert to tone whie diaing, press the # button at the point in the diaing sequence where conversion to tone is required. The system wi switch back to puse diaing when you end your ca. You can program puse-to-tone switching by pressing the # button during autodia or speed dia number storage. Voice Announce Bocking You can prevent voice-signaed intercom cas from sounding through your station speaker. To bock voice cas: Press @a@. To un-bock voice cas: Press @ a @J. This feature aso bocks SOHVA and OHVA cas. 41
G
Tabe 2. Dispay Summary Dispay Type Automatic Caback Camp-On 118 When Dispayed When waiting for a busy teephone to signa that it has become ide, the dispay shows that the feature is active. Ca Costing Ca Cost 1.27 1 Ca Forward Fwd To 122 Ca Messaging 1 Message When you push HOLD button after making a ca, if programmed, ca cost appears in dispay. Dispay shows extension number of teephone to which ca is forwarded. Dispay prompts for message. Entering a keypad digit (O-9) causes a message to be dispayed. Exampe: Back At Ca Timer Ca Time 1:57 Begins during diaing and dispays for 10 seconds after hang-up. To reca dispay for ast competedca,presshold key. 43
Tabe 2. Dispay Summary (continued) xi When Dispayed The dispay shows extension num- : 1 Diaed Numbers 200 The dispay wi show a diaed numbers or names aong with any diaed codes. Station: 200 Line: 9782200 Access Codes: 9p18049782200 Dispay Contrast Adjustment Contrast Leve X Do Not Disturb Do Not Disturb Dispay after hoding down Mute button for five seconds. X = 0 through 7 Dispay shows Do Not Disturb when feature is active. I Hod Reca Feature Reca S118 L 2 When a timed hod reca occurs, dispay shows ine being hed and hoding teephone. 44
Tabe 2. Dispay Summary (continued) Dispay Type When Dispayed 1 Last Number Redia 5552222 When ast number diaed is rediaed, dispay shows seected ine, then dispay shows diaed number. 260 1 Line Queuing Camp-On L When queuing for a ine, the dispay wi show the queuing arrangement. Camp-On G Line Seection Line 2 When ine is seected for caing. When ringing ine is answered. Lines can be programmed to dispay numbers or names, i.e. WATS. Mute Mute Dispay shows when feature is active. 45
Tabe 2. Dispay Summary (continued) Dispay Type Paging Zone Page X A Ca When Dispayed Dispay for zone paging (paging some stations). Dispay for a-ca page (paging a stations). Station Name Programming Speed Diaing Location Dispay when answering page. (Station Name = station originating page.) for Autodiaing and Station After you press ITCM +k +k 1, this appears in the dispay. Line Number 19pp8049782200 After you enter ocation, this appears in dispay. After you enter ine, this appears in dispay. Dispay after you dia the number. Saved Number Redia Last No. Saved When a number is saved, dispay shows that feature is active. When saved number is diaed, dispay shows seected ine, then shows diaed number. 46
Tabe 2. Dispay Summary (continued) Dispay Type When Dispayed System Cock And Caendar Tue 1 3:05 Aways dispayed as top ine of dispay. NOTE: Date and time are set by attendant as part of system programming. 47
48
A C Gossary A-ca paging: Paging through the intercoms of a stations in the system. Automatic caback: System wi ring a caing teephone when a busy caed teephone becomes ide. Automatic diaing (or Autodiaing): Using programmabe buttons to store numbers for one- or two-button diaing. Automatic rediaing: Turning on a program that automaticay redias the ast number diaed once a minute for 10 minutes. Ca forward: Designating another teephone to receive intercom cas normay directed to the user s teephone. Ca park: Pacing an active ca at a particuar teephone in system hod (park orbit) and retrieving it by any teephone. Ca pickup: Answering a ca at one teephone when it is ringing at another teephone. Ca transfer: Transferring a ca from one station to another. The transfer can be screened, i.e., you find out who is caing and announce them to the party being caed; or unscreened, i.e., you transfer the ca without identifying the caing party to the caed pafy. Centra message desk: A station that has been assigned to contro message waiting ights and deiver messages to other stations in the system. Cass of Service programming: Customized programming of your system by the instaer that estabishes the basic operating parameters of the system and individua stations. D Direct Station Seection/Busy Lamp Fied (DSUBLF): Using one button to pace intercom cas; the button is sometimes referred to as a DSS button. Busy amp fied or BLF is a term for a Light that identifies current ca status of DSS station. Do not disturb: A mode that disabes incoming ca ringing and intercom caing. Dua Tone Mutipe Frequency (DTMF): The tones made by your teephone when you dia.!: 49
E Dynamic ine key: System temporariy assigns a normay unassigned ine to an ide ine button for certain ca handing operations. Excusive hod: Ony the teephone pacing the ca on hod can retrieve it. Executive Override: Breaking into a conversation at a busy caed teephone. This intrusion is announced by severa quick tone bursts over the conversation. Extended DTMF: This feature ets you engthen the DTMF tones. You may have to do this when accessing certain computerized equipment. H Handsfree Answer Inhibit: A teephone can be set to bock a verba response to a voice-announced intercom ca. Hookfash: Action that occurs when the TAP button is pressed. Needed for activating host system features. Hookswitch: The switch on a teephone which, when depressed manuay or by the handset, disconnects a ca. K L M Keypad: Buttons 0 through 9, +K and #used for diaing numbers. Last number rediaing: Automaticay diaing the ast number diaed. Messaging: Turning on a teephone amp to et the user know that a message awaits pickup and eaving a message on the dispay of a teephone that gives information on your status. Mute: A fixed feature button that keeps a distant party from hearing your conversation. This button aso ets you adjust the teephone dispay contrast from ight to dark. N Night transfer: Transferring incoming cas to a particuar station(s) for off-hour answering. 50
0 Off-hook voice announce: The abiity to make a voice announcement to a busy station. The announcement can be secure (heard through the handset receiver), or non-secure (heard through the teephone speaker). Persona ringing tones: A teephone can be arranged to ring in one of four distinctive tones. Prime ine: A ine designated to a particuar teephone and automaticay seected when the handset is ifted. Programmabe buttons: Each teephone or station has buttons that can be user-programmed for autodiaing numbers or feature codes, or other specia purpose diaing requirements. Puse/Tone switching: Changing from puse/rotary dia signas to tone/dthif signas. R S Response Messaging: Responding non-verbay to a caing station by pressing a programmed button that sends a message to the caing station s dispay. Ringing ine preference: An automatic connection to any outside ine ringing at the station when the station handset is taken off-hook. Saved number rediaing: Saving a ast manuay diaed number for ater autodiaing. Secure off-hook voice announce: A private announcementhat can be made to a busy party which they hear through the receiver of their handset. Speed diaing: Autodiaing using the keypad buttons. Speed diaing can be station cas (persona and accessed by ony one specific user) or system cas (numbers used and accessed by anyone in the system). TAP: Depending on your system s programming, this button gives you a fresh dia tone or activates a hookfash. Tone ca: A ringing intercom ca. 51
V Z Trans/Conf: A fixed feature button that aows you to transfer outside cas and set up conference cas. Voice ca: A verba intercom ca. Voice announce bocking: A teephone can be set to bock voice cas sent to it over the speaker. Zone paging: Paging through the intercoms of some stations or departments in the system. 52
Index A B C D Account code entry 35 A-ca paging 40 Answering cas Intercom 9 Night transfer 10 Off-hook voice announce 10 Outside 9 Pages 40 Automatic caback 16 Automatic diaing Programming 29 Using 16 Automatic rediaing 16 Background music 35 Ca forwarding 36 Ca override features 36 Ca park 20 Ca pickup 9 Ca waiting 37 Conference cas Add-on conference cas 23 Mutiine conference 23 Three inside stations 24 Direct station hod 19 Dispay contrast adjustment 38 Do not disturb 38 53
E H I Excusive hod 19 Executive override 36 Extended Dua Tone Mutipe Frequency (DTMFJ 38 Hod reca 20 Hoding cas Ca park 20 Direct station 19 Excusive 19 Manua 19 Intercom cas Answering 9 Making 14 Programming numbers 3 1 M Last number rediaing, using 18 LCD messaging Turning off 26 Turning on 26 Making cas Conference 23 Intercom 14 Outside 13 Manua hod 19 Message waiting ight Receiving message 25 Turning off 25 Turning on 25 54
N 0 P Q Messaging LCD 26 Response 26 Station-to-station 27 Mute button 39 Night transfer, answering 10 Off-Hook Voice Announce (OHVA) Making 15 Responding to 10 Outside cas Answering 9 Making 13 Programming numbers 29 Paging A-ca 40 Answering ( Meet-me ) 40 Over PA system 40 Zone 40 Persona Ringing Tones 4 1 Privacy 41 Programming Autodia numbers 29 Automatic rediaing 33 Feature codes 31 Intercom numbers 3 1 Outside numbers 29 Response messaging 32 Station speed dia numbers 32 Puse/Tone switching 41 Queuing Line group queuing 13 Station ine queuing 14 55
R S T V Z Response messaging Programming 32 Using 26 Ringing tones, persona 41 Saved number rediaing 18 Secure Off-Hook Voice Announce (SOHVA) Making 15 Responding to 10 Service observing 37 Speakerphone operation 6 Speed diaing Station 17 System 18 Station speed dia programming 32 Station-to-station messaging Answering 27 Turning off 27 Turning on 27 Transferring cas Screened transfer 21 Unscreened transfer 21 Voice Announce Bocking 4 1 Zone paging 40 56
Frequent/y Caed Numbers
/Votes
LCD Message Index LCD Messages 0 1 2 3 4 5 6 7 I 8 t 9 I Back Ca At I I I