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Content of Film: Words and Images Themes PICTURE UP Sponsors LING: Our office was on the 86 th floor. Building Two. We were chitchatting. I forgot what we were talking about. Then all the sudden, he said oh, my god the plane just went into the building. And I said, oh, I turned around and looked at it. All we saw was things flying all the, you could hear it. You could actually hear the, the glass cracking, like the tingling crack in the glass. And we see papers all over the place, glass all over the place, and we actually felt the heat coming towards the window, where we are. AUDIO ONLY - RADIO VO: This just in to our newsroom. A plane has crashed into the World Trade Center. LING: Should we leave now? Or stay here, on the 78 th floor? I think that s what we, if I remember correctly, that s how we were deciding what to do. But before we even think about what to do, the plane hit. At that time I didn't know it was a plane. It was an explosion. It was loud, loud explosion. Next thing you know I went from end to another. AUDIO ONLY - RADIO VO: It is horrific. (unbelievable) A second plane the size of a passenger jet flying into the second tower of the, of the World Trade Center. LING: I got up. I couldn t see. Ok, I took off my glasses; my glasses were all with blood. Completely filled with blood. So I did remember that my glasses tend to come off, and if it comes off, I can t see. So I took it out very carefully. I happened to have an undershirt on. I wiped it, I cleaned it very carefully. And I put it back on, and I looked around. I see nothing but people laying down. AUDIO ONLY - RADIO VO: The New York City fire department is issuing a call for a total recall of all officers and firefighters. LING: None of us know where the stairwell was. Not one of us. But then this guy, Wells, appeared out of nowhere. And he said, I found the stairs, only help the one you can help and follow me. 1

When we got to the 40 th, it was wall-to-wall with firemen there. AUDIO ONLY - RADIO VO: A situation that started bad just gets worse and worse and worse. LING: So we walked down this long, long corridor. I mean, long, very, very long. Got into the elevator. And they were waiting for people. They wasn t going down. Says are we waiting for more? I said, wait. I say, there s nobody coming down. AUDIO ONLY- RADIO VO: The FBI is looking into reports that a plane was hijacked and there are indications that it may have been a Boeing 767 out of Boston. LING: We walk and walk and walk and then we saw Vessey St, the entrance. It s bright, it s bright, like today. And he said you know what, let s go outside to EMS. AUDIO ONLY - WOMAN VO: Oh, my god, the building fell. Oh, my god. The building just fell. The entire World Trade Center on the, the south building just fell. LING: We saw the tail end of it. That s what we did. Cause he opens the back door. And Mary and I look at each other. We were like stunned. We didn't know what to say to each other. I think we, the only thing we said to each other, oh, my god. We were lucky. MUSIC INTERLUDE VIDEO MONTAGE, GROUND ZERO LING: I did not know that I was hurt at all. I did not know I was bleeding from my head. I did not know I was burned. I didn't feel it. I said, oh, no big deal, you know? Even laying in the hospital bed, I said ok. I m still planning my vacation. It s a great trip, I was gonna take my kid back to where I came from, China. You know, you get burned, how you cook you get burned, you get out. Not knowing I got second, third degree burns all over the place. FIRST YEAR MUSIC INTERLUDE B ROLL/ SHOTS OF GROUND ZERO LING: I used to plan a year ahead. Half a year ahead. You never gonna see me do that again. Every time I thought something was doing Ok, and something else happened. It never fails on me. Even that this hand was doing Ok, I went for a clinic appointment, next thing I m end up in the hospital for like a week, 'cause they don t know what the hell s, they don t know what s wrong with me. I had like a blotch all over the place. 2

So he thought it was infection, it might be fungus. They had me on antibiotic for almost a week. I m still having surgery done; I m still probably have reconstruction done. I ll probably have another skin graft, he had to reduce all this. I don t know what s going on yet. It s like a unknown to me now. I know I will have something done, but I don t know what yet. I used to do everything myself. [Emotional] But now all I really could do is eat, sleep and sit and watch TV. Until I get my function back, there s no, not much I can do. And I hoping this surgery will do the trick. But who knows. So I m keeping my fingers crossed, that is. That no other complication will come up to make it worse. So. I don t know. I don t know what my future will be. 2003 B ROLL B ROLL/SOT LING: I had my life planned so well. Before this happened, I was traveling all over the place. And I said, you know what? This is what we re gonna do, we re gonna travel to this place, we re gonna travel to that place. I m just planning vacations. That s with my free time when I m home. Planning vacation after vacation. On the last surgery, they had, I had a blood clot. And that means my index and my thumb is not moving. So I, that s the only thing I had before I went through the surgery. And I lost that. So normally, burns like this it takes a year to two-year max, to mature. Now I m going into two years very soon. And mine is just still very active, 'cause it s bright red. It has not changed color. And the more scarring I have, the more tightening I will get, and that will limit my mobility. It s like here, you see how, how big this is. This is actually pulling my hand backward, and that s why I m not straight. Ok, 'cause the scar is so tight. And this hand, of course, this thing was not, it wasn t, never near that big. This got four times bigger than what it used to be. It seems that the graft doesn t work on me, but why? They can t answer that. None of the doctor could answer that. And that s the scary part. They 3

cannot tell me why this is happening to me. B ROLL /SOT LING: It s just I have more and more therapy every day. I used to only like couple of days, now I m six days. And my whole life is like going to appointments, coming back to appointment, coming home, sit down for a while, and then you re so tired you don t want to do anything. B ROLL MUSIC LING: And now every time I go thru the tunnel it gives me the creeps, I close my eyes. It gives me the creeps. When is it going to be the end of the tunnel? When you see that light, it s okay. I get off the tunnel and I feel a sense of relief. I know I cannot travel, ok? I can t cook; I can t do anything that I used to do. I feel useless sometime. Like what the hell am I doing? I m sitting here doing nothing. B ROLL /SOT: LING: So what do you do? You watch TV. How much can you watch? Well, as much as you can. And it s funny - I tape Murder, She Wrote. She actually somehow calm me down. It s like a little old lady solving crimes. Next thing you know she knows everything. So I kind of tape the whole thing (LAUGHS) and when I get to be really edgy, I just turn the TV on and just sit there and watch her. 2004 B ROLL Ground Zero, hospital B ROLL / SOT LING: So far, my surgery has not been successful. So there s no answer to my, my problem. If there s any answer to my problem that I would say gee, you know what? There s some hope. LING SOT: And like over here, you see that this part right here? Once it, once it scar like that, it s hopeless. Hopeless. Was it, it s almost like a 4

callus. You know, I m hopeless? Not you, but I m hopeless. LING: I try to be as happy as possible. Well, I guess I try to cope. Cope what have I got. And I can t change it. B ROLL CONTINUES / SOT MAN SOT: Ok. LING: I think our biggest problem, all of us that got hurt in 9-11, they do give the families support. But it s just very difficult for them to understand. I mean, my husband, he think I m still the same person, but I m not the same. Even though you say I feel, I know how you feel, blahblahblah, all these other things. But not really. 'Cause you re not there. 2005 MUSIC INTERLUDE / B ROLL SOT MONTAGE B ROLL / SOT (daughter s graduation) LING: Since the last year or so, I have so many surgery which did a lot of good. Still not perfect, but still I can move it. Before this surgery, my hand was like this. Ok? I cannot move, I cannot stretch this out. And I cannot bend my wrist. The last time he did it was he opened this up. I was getting a grip. I was very happy about it. About a couple of months ago, I was holding a bottle, it slipped out of me. And I said oh, that sounds weird. Then I realized I lost, I lost some of my function again. LING SOT: Dr. Chu, long time no see. DR CHU SOT: Yes, how you doing? LING SOT: Actually not too bad. The pain is constant, but it s very mild. Only once in awhile I get this heavy pain. 5

DR CHU SOT: Can you try to move that joint for me? See, even with that. So. LING SOT: I just want to hear good things. DR CHU SOT: We still have a good chance in that. LING: I get very frustrated if I drop something, I can t pick it up, I get frustrated. But I say, you know what? Then use the other hand. DR CHU SOT: If we do the release again, the chance for you to be able to move is much better now, see. Maybe we should give it a try. 2006 B ROLL / SOT CONTINUES B ROLL / SOT LING IN HOSPITAL WOMAN SOT: Hi, welcome back. WOMAN SOT: Yeah, welcome back, right. (LAUGHS) LING: In my mind, I said to myself, I give myself a last chance. B ROLL / SOT CONTINUES LING: It, it s, it is a little bit better at least now I m like straight. Before it s like, and if you really don t know that my hand s not moving, you really don t know about it, ok? So I accepted the fact. I told him, I m accepting the way as is. It won t get worse, but you know what? I worry when time comes. I m not having more; I m not having any more surgery on this hand. 'Cause arthritis is gonna kill this hand, soon. But you know what? People have worse condition than I am. And the, the thing that really makes me turn around is the burn conference. That turned my attitude completely different. You see some of the patient has been burned. And you have to say to yourself, I m very, very lucky. So since then, I look at my self at a very different attitude. B ROLL / SOT MAN SOT: Cool. 6

LING: I m having another surgery in beginning of December, 'cause my eyes is pulling. This part right here. 'Cause see, when I, like I said, when I (?) this way, it s pulling my eyes. And it s gonna get worse. I don t want to get to a point that I cannot move it anymore. Affects my, if it affects my vision. Otherwise, I would not have it done. B ROLL / SOT LING LING: (LAUGHS) They gave me a face-lift for free. (LAUGHS) That s the only thing I can laugh about, you know what I mean? What else can you do? But you know, a little bit at a time. 2007 B ROLL LING: I think my next one is scheduled for February. But at least maybe I ll have a couple of years of freedom. If it goes back, I say, oh, well, I ll be 60. I said, it ll be ok (LAUGHS) If I can t turn it s all right. Sixty? Listen, I m old enough, you turn around and come over here (LAUGHS). LING SOT: Hi, she s all mine. You got to go show off. Like, there she is (LAUGHS). B ROLL / SOT - LING LING: When I told him I wasn t doing any more surgery, he s kind of like, well, you re not done. I said, guess what? I m done. It s enough. It s over 40, and I ve been in the hospital what, for the last almost 8 years? So when I said, oh, gee, I don't have to go through this anymore, it feels good. It just feels good, and then if, I say if you look at me this way, you don t know I got burned, anyway. So that s as good enough (LAUGHS). So when I take pictures, say, ok, everybody, stand this side, 'cause this is the way I m gonna face (LAUGHS). I say, this is my good side, ok? That s how I do things. You got to make the best out of it. MUSIC UP / B ROLL CONTINUES LING SOT: I remember you. Yeah, I know, they did a lot on me, though. How you doing? 7

WOMAN SOT: You look nice, you look LING SOT: Thank you, thank you. (UNINTELLIGIBLE CONVERSATION) LING: It happened. But I m alive. That s the only thing I kind of tell people. I was like given a second chance. That I really could have died that day. Somehow, somewhere along the line, I came back. B ROLL I m glad I m alive. I am very, very glad I m alive. So I m gonna go, I m gonna go do things (LAUGHS). One thing at a time, I m gonna do things. Ok, so we re gonna plan a party. Next (LAUGHS). I can t wait to do it. MUSIC INTERLUDE END CREDITS SOT Sound On Tape. Usually means primary interviews or primary sound from a main characters or person. VO Voice Over B Roll secondary footage that adds meaning to a sequence 8