City of Bowie, Maryland Avaya Telecommunications System Upgrade

Transcription

1 City of Bowie, Maryland Avaya Telecommunications System Upgrade Responses to questions received through 7/22/ Please provide the following reports: System Capacity System Configuration Software Versions Feature-Related System Parameters Optional Features Media-Gateway Report Survivable Processors Response: Reports are attached immediately following the questions. 2. Will bids containing only an alternate configuration be considered? Response: Yes. The instructions for Alternate Solution Bids are listed on page 15 of the RFP. 3. Requirements state initial staffing will be two agents per shift and also states initial staffing will be ten agents and one supervisor. Would like clarification on the number of simultaneous logged in agents to ensure proper sizing/pricing. Response: It is anticipated a maximum of 4 agents might be logged on per shift. There might be the need to have additional staff logged on during a shift if there is an emergency event which might result in up to 5 agents logged on simultaneously. 4. Datel Call Center Reporting It appears you are requesting that the bidder provides the server for this? Response: Yes. All required equipment and software expenses should be itemized with associated costs. 5. Uptivity Call Recording, would you like to have Buddy Core included for higher availability? Response: Itemize related software and hardware costs of the Buddy Core high availability as an additional option on Cost Summary Sheet on page 21 of the RFP. 6. Will we be able to treat this as all one project? Response: Yes. The proposed solution and implementation plan described on page 14 of the RFP should complete the objectives listed on page 10 of the RFP. 7. Is there a main multitech unit at Excalibur that all of the remote units connect to or do they all register/connect directly to the Avaya CM? Response: There is a 4 port MultiTech located at Kenhill Center. The devices from the Mansion, Ice Arena, Parks and Grounds, and Water Plant connect back to MutiTech at Kenhill Center. 1

2 City of Bowie, Maryland Avaya Telecommunications System Upgrade 8. Pricing section J references installation costs and labor costs as separate line items. Is this an error or can you elaborate on how you would prefer we differentiate between the two? Response: The detailed cost breakdown on page 15 of the RFP should be followed as closely as possible. If your company considers labor and installation costs the same, it can be consolidated into one line item. 9. RFP does not state dual power supplies for messaging server(s), is that required or optional? Response: Dual Power supplies are preferred. 10. Support does not state terminal coverage as a requirement. Removing terminal coverage will save you approximately $3k per year (which equates to approximately 20 refurbished sets) is the City open to this or would you prefer to keep terminal coverage? Response: The City would prefer to keep terminal coverage. 11. There is a request to break out the scope of work and major parts and address them separately. If our scope of work responses will address the major parts sections will that be acceptable? We can reference the SOW sections accordingly. Response: That would be acceptable. 12. Non-Emergency Call Center section references 9608G or other suggested IP Phone. There is a non-gig and a gig version of the 9608G, which would you prefer (gig or non-gig {10/100})? Response: GIG phones headsets, there are literally hundreds to choose from, do you have a preference? (over head, over ear, Plantronics, Jabra, VSI etc..) Response: We would prefer an overhead model that has proven to be successful in your previous call center installations. 14. Please make sure the CAS release supports CM6.3 as it is not referenced in the RFP. Response: Our current ecas release is

3 Voice System name: Excalibur - SYSTEM CAPACITY Current System Memory Configuration: Extra Large System Used Available Limit AAR/ARS AAR/ARS Patterns: Inserted Digit Strings: ABBREVIATED DIALING (AD) AD Entries Per System: AD Personal Lists Per System: ADJUNCT SWITCH APPLICATION INTERFACE (ASAI) Active Controlling Associations: Notification Requests: Simultaneous Active Adjunct Controlled Calls: SYSTEM CAPACITY System Used Available Limit ATTENDANT SERVICE Attendant Positions: Queue Length: Queue/Call Status Buttons: Authorization Codes: BASIC CALL MANAGEMENT SYSTEM (BCMS) BCMS Measured Agents: BCMS Measured ACD Members: BCMS Measured Splits/Skills: BCMS Measured VDNs: '+' Limit combined with Facility Busy Indicators SYSTEM CAPACITY System Used Available Limit CALL COVERAGE Coverage Answer Groups: Coverage Paths: Call Pickup Groups: Call Records: CALL VECTORING/CALL PROMPTING Total Vector Directory Numbers: Meet-me Conference VDNs per system: Maximum Number of Expanded Meet-me Conf. Ports 0 Total Vectors Per System: Meet-me Conference vectors per system:

4 BSR Application-Location Pairs Per System: Background BSR Poll VDNs: Vector Comment Steps (non-blank): Policy Routing Points: SYSTEM CAPACITY System Used Available Limit DATA PARAMETERS Administered Connections: Alphanumeric Dialing Entries: DIAL PLAN Extensions: Miscellaneous Extensions: UDP Extension Records: Digital Data Endpoints: Expansion Port Networks: Facility Busy Indicators: '+' Limit combined with Queue/Call Status Buttons SYSTEM CAPACITY System Used Available Limit HUNT GROUPS, SPLITS, OR SKILLS Groups/Splits/Skills: Administered Logical Agents: Administered Logical Agent-Skill Pairs: Logged-In ACD Agents: Logged-In Advocate Agents: Logged-In IP Softphone Agents: Logged-In SIP EAS Agents 0 Group Members Per System: CMS Measured ACD Members: Dynamic Queue Slots Per System: Queue/Call Status Buttons: Intercom Groups Per System: Modem Pool Groups Per System: Personal CO Line (PCOL) Trunk Groups: '+' Limit combined with Facility Busy Indicators SYSTEM CAPACITY System Used Available Limit RECORDED ANNOUNCEMENTS/MUSIC/AUDIO SOURCES Analog Queue Slots: Administered Announcement Files: TN2501 VAL Boards: 1 127* 128 Media Gateway vval Sources:

5 TN2602 Boards with 80 VoIP Channels: TN2602 Boards with 320 VoIP Channels: TEMPORARY SIGNALING CONNECTIONS (TSC) Administered TSCs: NCA-TSC Calls: '*' Available VAL Boards limited by other inserted integ type annc boards SYSTEM CAPACITY System Used Available Limit TRUNKS DS1 Circuit Packs: DS1 With Echo Cancellation: ICHT For ISDN/SIP Trunks: ISDN CBC Service Selection Trunks: Trunk Groups: Trunk Ports: H.323 Trunks (included in 'Trunk ports'): Remote Office Trunks (included in 'Trunk ports'): SBS Trunks (included in 'Trunk ports'): SIP Trunks (included in 'Trunk ports'): Ad-hoc Video Conferencing Ports 0 SYSTEM CAPACITY System VOICE TERMINALS Used Available Limit Station Button Memory (units): 0 % 100 % Team button / Monitored stations: Customized Button Labels: 0 % 100 % Station Records: * Station Records Used By TTI(Not Shared): 146 Station Records Used By TTI(Shared): 58 Stations (includes BRI stations): Stations With Port: 307 Stations Without Port: 58 Other Stations: TTI Ports: Auto Moves Stations: Administered IP SoftPhones: Video Capable H.323 Stations 0 Video Capable IP Softphones 0 ISDN BRI Endpoint And Trunk Ports: '*' Availability reduced by the number of administered VDNs SYSTEM CAPACITY TOTAL LICENSED CAPACITY License Used Available Limit

6 Station and Trunk Ports: Station Capacity: SBS Stations: Radio Controllers 0 Wireless Terminals 0 XMOBILE Stations 0 EC500: 0 DECT: 0 PHS: 0 Off-PBX Telephone - EC500: Off-PBX Telephone - OPS 0 Off-PBX Telephone - PBFMC: Off-PBX Telephone - PVFMC 0 Off-PBX Telephone - SCCAN 0 OFF-PBX TELEPHONE MEMORY CAPACITY Application Memory Mapping Memory System Limit (units): Administered Applications (%) Enterprise Mobility User (%) Acquired Shared Mappings (%) one-x server Mappings (%) SYSTEM CAPACITY CONCURRENT REGISTRATION COUNTS Currently System Registered Available Limit IP Stations: IP Stations in TTI State: IP Attendant Consoles 0 Remote Office Stations: Unauthenticated H.323 Stations 0 AES Server Licensed IP Stations: IP PORT USAGE COUNTS Total IP Station Ports: IP Station Ports Used By Administered IP Stations and Attendants: Softphone Enabled on Station Form: Unnamed Registrations (TTI ip phones): 0 - -

7 CURRENT REGISTRATION COUNTS BY PRODUCT ID System System ID Rel Regist. Avail. Limit ID Rel Regist. Avail. Limit IP_API_A : : IP_API_B : : IP_Phone : : IP_ROMax : : IP_Soft : : onex_comm : : : : : : : : : : : : : : : : : : : : SYSTEM CAPACITY CURRENT SYSTEM INFORMATION Software Load: R015x Memory Configuration: Extra Large Offer Category: A LAST TRANSLATION LOADED INFORMATION Software Load: R015x Memory Configuration: Extra Large Offer Category: A Platform: 6

8 Voice System name: Excalibur - SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A00 POWER SUPPLY 655A 01A01 IP SERVER INTFC TN2312BP HW33 FW A02 DIGITAL LINE TN p p p p p p p p p p p p p p p p p p p 01A03 DIGITAL LINE TN p p p p p p p p p 10 p 12 p p p p p p p p p p p p 01A04 DIGITAL LINE TN p p p p p p p p p p p p 13 p p p p 18 p 20 p p p p 01A05 ANALOG LINE TN p p p p p 06 p p p p 11 p 13 p 15 p p p p p p p SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01A06 CO TRUNK TN747B u u u u u u u 01A07 CONTROL-LAN TN799DP HW16 FW A08 IP MEDIA PROCESSOR TN2302AP HW20 FW A09 DIGITAL LINE TN p 03 p p p 09 p 11 p 13 p p 16 p 18 p p 21 p p p 01A14 DS1 INTERFACE TN464GP HW06 FW A15 POWER SUPPLY 655A 01B00 POWER SUPPLY 655A SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 01B01 IP SERVER INTFC TN2312BP HW30 FW B04 IP MEDIA PROCESSOR TN2302AP HW20 FW B05 CONTROL-LAN TN799DP HW16 FW B09 MAINTENANCE/TEST TN771DP HW02 FW019 u B10 VAL-ANNOUNCEMENT TN2501AP HW02 FW

9 01B15 POWER SUPPLY 655A 001V5 ANA MM MM711AP HW44 FW099 p p p p p p p V6 DCP MM MM712AP HW08 FW015 p p p p p p p 08 SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 001V9 MG-ANNOUNCEMENT VMM-ANN 002V5 ANA MM MM716AP HW07 FW p p p p p p p p p p p p SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 002V7 DS1 MM MM710BP HW11 FW V8 DS1 MM MM710BP HW11 FW SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 002V9 MG-ANNOUNCEMENT VMM-ANN

10 005V1 ICC MM S8300D HW01 FW V3 ANA MM MM711AP HW33 FW p p p p p p p 005V5 DCP MM MM717AP HW04 FW u p p p SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 005V6 DCP MM MM717AP HW04 FW p p p p p p p V7 ANA MM MM716AP HW06 FW p p p p p p p p p p p p p p p p p p p p p 006V1 ICC MM S8300D HW01 FW V2 DCP MM MM717AP HW04 FW015 p p p V3 ANA MM MM711AP HW33 FW p p p p p p p 006V5 ANA MM MM716AP HW06 FW099 p p p p p p 11 p p p p p p p 24 SYSTEM CONFIGURATION Board Assigned Ports Number Board Type Code Vintage u=unassigned t=tti p=psa 006V6 DCP MM MM717AP HW04 FW015 p p 03 p p p p p p p p p p p p p p p p p p p p p 01A IP SERVER INTFC TN2312BP HW33 FW B IP SERVER INTFC TN2312BP HW30 FW

11 Voice System name: Excalibur - SOFTWARE VERSIONS SOFTWARE VERSION Memory Resident: R015x Disk Resident: R015x TRANSLATION DATE Memory Resident: 10:00 pm SUN JUL 19, 2015 Disk Resident: 10:00 pm SUN JUL 19, 2015 Disk Second Copy: good

12 Voice System name: Excalibur - Self Station Display Enabled? n Trunk-to-Trunk Transfer: restricted Automatic Callback with Called Party Queuing? n Automatic Callback - No Answer Timeout Interval (rings): 3 Call Park Timeout Interval (minutes): 10 Off-Premises Tone Detect Timeout Interval (seconds): 20 AAR/ARS Dial Tone Required? y Music (or Silence) on Transferred Trunk Calls? all DID/Tie/ISDN/SIP Intercept Treatment: attd Internal Auto-Answer of Attd-Extended/Transferred Calls: transferred Automatic Circuit Assurance (ACA) Enabled? n Abbreviated Dial Programming by Assigned Lists? n Auto Abbreviated/Delayed Transition Interval (rings): 2 Protocol for Caller ID Analog Terminals: Bellcore Display Calling Number for Room to Room Caller ID Calls? n LEAVE WORD CALLING PARAMETERS Maximum Number of Messages Per Station: 10 Maximum Number of External Calls Logged Per Station: 0 Message Waiting Indication for External Calls? n Stations with System-wide Retrieval Permission (enter extension) 1: 9: 17: 25: 2: 10: 18: 26: 3: 11: 19: 27: 4: 12: 20: 28: 5: 13: 21: 29: 6: 14: 22: 30: 7: 15: 23: 8: 16: 24: Prohibit Bridging Onto Calls With Data Privacy? n Enhanced Abbreviated Dial Length (3 or 4): 3 Default Multimedia Outgoing Trunk Parameter Selection: 2x64 TTI/PSA PARAMETERS WARNING! SEE USER DOCUMENTATION BEFORE CHANGING TTI STATE Terminal Translation Initialization (TTI) Enabled? y TTI State: voice TTI Security Code: 1 Default TN for Dissociated Sets: Default COR for Dissociated Sets: Unnamed Registrations and PSA for IP Telephones? n Customer Telephone Activation(CTA) Enabled? n Don't Answer Criteria For Logged Off IP/PSA/TTI Stations? n Hot Desking Enhancement Station Lock? n

13 EMU PARAMETERS EMU Inactivity Interval for Deactivation(hours): CALL PROCESSING OVERLOAD MITIGATION Restrict Calls: stations-first Reserved Slots for Attendant Priority Queue: 5 Time before Off-hook Alert: 10 Emergency Access Redirection Extension: Number of Emergency Calls Allowed in Attendant Queue: 5 Deluxe Paging and Call Park Timeout to Originator? n Controlled Outward Restriction Intercept Treatment: tone Controlled Termination Restriction (Do Not Disturb): tone Controlled Station to Station Restriction: tone AUTHORIZATION CODE PARAMETERS Authorization Codes Enabled? n Controlled Toll Restriction Replaces: none SYSTEM PRINTER PARAMETERS Endpoint: Lines Per Page: 60 SYSTEM-WIDE PARAMETERS Switch Name: Emergency Extension Forwarding (min): 10 Enable Inter-Gateway Alternate Routing? n Enable Dial Plan Transparency in Survivable Mode? n COR to Use for DPT: station MALICIOUS CALL TRACE PARAMETERS Apply MCT Warning Tone? n MCT Voice Recorder Trunk Group: Delay Sending RELease (seconds)? 0 SEND ALL CALLS OPTIONS Send All Calls Applies to: station Auto Inspect on Send All Calls? n Preserve previous AUX Work button states after deactivation? n UNIVERSAL CALL ID Create Universal Call ID (UCID)? n UCID Network Node ID: Public Network Trunks on Conference Call: 5 Auto Start? n Conference Parties with Public Network Trunks: 6 Auto Hold? n Conference Parties without Public Network Trunks: 6 Attendant Tone? y Night Service Disconnect Timer (seconds): 180 Bridging Tone? n Short Interdigit Timer (seconds): 3 Conference Tone? n Unanswered DID Call Timer (seconds): Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Mode Code Interface? n Long Hold Recall Timer (seconds): 0 Reset Shift Timer (seconds): 0

14 Station Call Transfer Recall Timer (seconds): 0 Recall from VDN? n Trunk Alerting Tone Interval (seconds): 15 DID Busy Treatment: tone Allow AAR/ARS Access from DID/DIOD? n Allow ANI Restriction on AAR/ARS? n Use Trunk COR for Outgoing Trunk Disconnect/Alert? n 7405ND Numeric Terminal Display? n 7434ND? n CONFERENCE/TRANSFER Abort Transfer? n Transfer Upon Hang-Up? n Abort Conference? n No Hold Conference Timeout: 60 No Dial Tone Conferencing? n Select Line Appearance Conferencing? n Unhold? n External Ringing for Calls with Trunks? remote-only ANALOG BUSY AUTO CALLBACK Without Flash? n AUDIX ONE-STEP RECORDING Recording Delay Timer (msec): 500 Apply Ready Indication Tone To Which Parties In The Call? all Interval For Applying Periodic Alerting Tone (seconds): 15 Audix Recording Display? n POSTED MESSAGE Require Security Code? n ISDN PARAMETERS Send Non-ISDN Trunk Group Name as Connected Name? n Display Connected Name/Number for ISDN DCS Calls? n Send ISDN Trunk Group Name on Tandem Calls? n Send Custom Messages Through QSIG? n PARAMETERS FOR CREATING QSIG SELECTION NUMBERS Network Level: Level 2 Code: Level 1 Code: QSIG/ETSI TSC Extension: 1698 MWI - Number of Digits Per Voice Mail Subscriber: 4 Feature Plus Ext: National CPN Prefix: International CPN Prefix: Pass Prefixed CPN: ASAI? n VDN/Vector? n Unknown Numbers Considered Internal for AUDIX? y Maximum Length: 4 USNI Calling Name for Outgoing Calls? n Path Replacement with Measurements? y QSIG Path Replacement Extension: 1697 Send QSIG Path Replacement Conf. Event to ASAI? n Path Replace While in Queue/Vectoring? n CPN/ANI/ICLID PARAMETERS CPN/ANI/ICLID Replacement for Restricted Calls:

15 CPN/ANI/ICLID Replacement for Unavailable Calls: DISPLAY TEXT Identity When Bridging: principal User Guidance Display? n Extension only label for Team button on 96xx H.323 terminals? n INTERNATIONAL CALL ROUTING PARAMETERS Local Country Code: International Access Code: ENBLOC DIALING PARAMETERS Enable Enbloc Dialing without ARS FAC? n CALLER ID ON CALL WAITING PARAMETERS Caller ID on Call Waiting Delay Timer (msec): 200 Pull Transfer: n Outpulse Without Tone? y Misoperation Alerting? n Allow Conference via Flash? y Vector Disconnect Timer (min): Hear Zip Tone Following VOA? y Update Transferred Ring Pattern? n Wait Answer Supervision Timer? n Repetitive Call Waiting Tone? n Network Feedback During Tone Detection? y System Updates Time On Station Displays? n Station Tone Forward Disconnect: silence Level Of Tone Detection: precise Charge Display Update Frequency (seconds): 30 Date Format on Terminals: mm/dd/yy Onhook Dialing on Terminals? n Edit Dialing on 96xx H.323 Terminals? n Allow Crisis Alert Across Tenants? n ITALIAN DCS PROTOCOL Italian Protocol Enabled? n CALL CENTER SYSTEM PARAMETERS EAS VECTORING Converse First Data Delay: 0 Second Data Delay: 2 Converse Signaling Tone (msec): 100 Pause (msec): 70 Prompting Timeout (secs): 10 Reverse Star/Pound Digit For Collect Step? n Store VDN Name in Station's Local Call Log? n SERVICE OBSERVING Service Observing: Warning Tone? y Service Observing Allowed with Exclusion? n or Conference Tone? n

16 Allow Two Observers in Same Call? n AGENT AND CALL SELECTION MIA Across Splits or Skills? n ACW Agents Considered Idle? y Call Selection Measurement: current-wait-time Service Level Supervisor Call Selection Override? n Auto Reserve Agents: none CALL MANAGEMENT SYSTEM REPORTING ADJUNCT RELEASE CMS (appl mis): IQ (appl ccr): ACD Login Identification Length: 0 BCMS/VuStats LoginIDs? n BCMS/VuStats Measurement Interval: hour BCMS/VuStats Abandon Call Timer (seconds): Validate BCMS/VuStats Login IDs? n Clear VuStats Shift Data: on-login Remove Inactive BCMS/VuStats Agents? n CALL CENTER MISCELLANEOUS Callr-info Display Timer (sec): 10 Clear Callr-info: next-call Allow Ringer-off with Auto-Answer? n Reporting for PC Non-Predictive Calls? n ASAI Zip Tone Burst for Callmaster Endpoints: double Call Classification After Answer Supervision? n Send UCID to ASAI? n REASON CODES Aux Work Reason Code Type: none Logout Reason Code Type: none Two-Digit Aux Work Reason Codes? n REDIRECTION ON IP CONNECTIVITY FAILURE Switch Hook Query Response Timeout: IP Failure Aux Work Reason Code: 0

17 FORCED AGENT LOGOUT PARAMETERS Maximum Time Agent in ACW before Logout (sec): ACW Forced Logout Reason Code: 0 Clock Time Forced Logout Reason Code: 0 SPECIAL TONE Special Dial Tone? n Special Dial Tone for Digital/IP Stations: none REDIRECTION NOTIFICATION Display Notification for Do Not Disturb? n Display Notification for Send All Calls? n Display Notification for Call Forward? n Display Notification for Enhanced Call Forward? n Display Notification for a locked Station? n Display Notification for Limit Number of Concurrent Calls? n Display Notification for Posted Messages? n Scroll Status messages Timer(sec.): Chained Call Forwarding? n AUTOMATIC EXCLUSION PARAMETERS Automatic Exclusion by COS? y Automatic Exclusion Coverage/Hold? n Automatic Exclusion with Whisper Page? n Recall Rotary Digit: 2 Duration of Call Timer Display (seconds): 3 WIRELESS PARAMETERS Radio Controllers with Download Server Permission (enter board location) 1: 2: 3: 4: 5: RUSSIAN MULTI-FREQUENCY PACKET SIGNALING Re-try? n T2 (Backward Signal) Activation Timer (secs): 20 INTERCEPT TREATMENT PARAMETERS Invalid Number Dialed Intercept Treatment: tone Invalid Number Dialed Display: Restricted Number Dialed Intercept Treatment: tone Restricted Number Dialed Display: Intercept Treatment On Failed Trunk Transfers? n

18 WHISPER PAGE Whisper Page Tone Given To: all 6400/8400/2420J LINE APPEARANCE LED SETTINGS Station Putting Call On Hold: green wink Station When Call is Active: steady Other Stations When Call Is Put On Hold: green wink Other Stations When Call Is Active: green Ringing: green flash Idle: steady IP PARAMETERS Pickup On Transfer? y Direct IP-IP Audio Connections? y IP Audio Hairpinning? n CALL PICKUP Maximum Number of Digits for Directed Group Call Pickup: 4 Call Pickup on Intercom Calls? y Call Pickup Alerting? n Temporary Bridged Appearance on Call Pickup? y Directed Call Pickup? n Extended Group Call Pickup: none Enhanced Call Pickup Alerting? n Display Information With Bridged Call? n Keep Bridged Information on Multiline Displays During Calls? y PIN Checking for Private Calls? n

19 Voice System name: Excalibur - OPTIONAL FEATURES G3 Version: V15 Software Package: Standard Location: 1 RFA System ID (SID): Platform: 6 RFA Module ID (MID): 1 USED Platform Maximum Ports: Maximum Stations: Maximum XMOBILE Stations Maximum Off-PBX Telephones - EC500: 5 0 Maximum Off-PBX Telephones - OPS Maximum Off-PBX Telephones - PBFMC: 5 0 Maximum Off-PBX Telephones - PVFMC Maximum Off-PBX Telephones - SCCAN (NOTE: You must logoff & login to effect the permission changes.) OPTIONAL FEATURES IP PORT CAPACITIES USED Maximum Administered H.323 Trunks: Maximum Concurrently Registered IP Stations: Maximum Administered Remote Office Trunks: Maximum Concurrently Registered Remote Office Stations: Maximum Concurrently Registered IP econs Max Concur Registered Unauthenticated H.323 Stations Maximum Video Capable H.323 Stations Maximum Video Capable IP Softphones Maximum Administered SIP Trunks: Maximum Administered Ad-hoc Video Conferencing Ports Maximum Number of DS1 Boards with Echo Cancellation: Maximum TN2501 VAL Boards: Maximum Media Gateway VAL Sources: Maximum TN2602 Boards with 80 VoIP Channels: Maximum TN2602 Boards with 320 VoIP Channels: Maximum Number of Expanded Meet-me Conference Ports (NOTE: You must logoff & login to effect the permission changes.) OPTIONAL FEATURES Abbreviated Dialing Enhanced List? y Audible Message Waiting? y Access Security Gateway (ASG)? n Authorization Codes? y Analog Trunk Incoming Call ID? y CAS Branch? n A/D Grp/Sys List Dialing Start at 01? y CAS Main? n Answer Supervision by Call Classifier? n Change COR by FAC? n ARS? y Computer Telephony Adjunct Links? n ARS/AAR Partitioning? y Cvg Of Calls Redirected Off-net? y ARS/AAR Dialing without FAC? n DCS (Basic)? y ASAI Link Core Capabilities? n DCS Call Coverage? y ASAI Link Plus Capabilities? n DCS with Rerouting? y Async. Transfer Mode (ATM) PNC? n Async. Transfer Mode (ATM) Trunking? n Digital Loss Plan Modification? y ATM WAN Spare Processor? n DS1 MSP? y ATMS? y DS1 Echo Cancellation? y

20 Attendant Vectoring? y (NOTE: You must logoff & login to effect the permission changes.) OPTIONAL FEATURES Emergency Access to Attendant? y Enable 'dadmin' Login? y Enhanced Conferencing? y Enhanced EC500? y Enterprise Survivable Server? n Enterprise Wide Licensing? n ESS Administration? y Extended Cvg/Fwd Admin? y External Device Alarm Admin? y Five Port Networks Max Per MCC? n Flexible Billing? n Forced Entry of Account Codes? y Global Call Classification? y Hospitality (Basic)? y Hospitality (G3V3 Enhancements)? y IP Trunks? y IP Stations? y ISDN Feature Plus? y ISDN/SIP Network Call Redirection? n ISDN-BRI Trunks? y ISDN-PRI? y Local Survivable Processor? n Malicious Call Trace? y Media Encryption Over IP? n Mode Code for Centralized Voice Mail? n Multifrequency Signaling? y Multimedia Call Handling (Basic)? y Multimedia Call Handling (Enhanced)? y Multimedia IP SIP Trunking? n IP Attendant Consoles? y (NOTE: You must logoff & login to effect the permission changes.) OPTIONAL FEATURES Multinational Locations? n Multiple Level Precedence & Preemption? n Multiple Locations? y Personal Station Access (PSA)? y PNC Duplication? n Port Network Support? y Posted Messages? y Private Networking? y Processor and System MSP? y Processor Ethernet? y Remote Office? y Restrict Call Forward Off Net? y Secondary Data Module? y Station and Trunk MSP? y Station as Virtual Extension? y System Management Data Transfer? n Tenant Partitioning? y Terminal Trans. Init. (TTI)? y Time of Day Routing? y TN2501 VAL Maximum Capacity? y Uniform Dialing Plan? y Usage Allocation Enhancements? y Wideband Switching? y Wireless? n (NOTE: You must logoff & login to effect the permission changes.) CALL CENTER OPTIONAL FEATURES Call Center Release: 5.0 ACD? y BCMS (Basic)? y BCMS/VuStats Service Level? y BSR Local Treatment for IP & ISDN? n Business Advocate? n Call Work Codes? y Reason Codes? n Service Level Maximizer? n Service Observing (Basic)? y Service Observing (Remote/By FAC)? y Service Observing (VDNs)? y Timed ACW? y

21 DTMF Feedback Signals For VRU? n Vectoring (Basic)? y Dynamic Advocate? n Vectoring (Prompting)? y Expert Agent Selection (EAS)? n Vectoring (G3V4 Enhanced)? y EAS-PHD? n Vectoring (3.0 Enhanced)? n Forced ACD Calls? n Vectoring (ANI/II-Digits Routing)? y Least Occupied Agent? n Vectoring (G3V4 Advanced Routing)? y Lookahead Interflow (LAI)? n Vectoring (CINFO)? y Multiple Call Handling (On Request)? n Vectoring (Best Service Routing)? n Multiple Call Handling (Forced)? n Vectoring (Holidays)? y PASTE (Display PBX Data on Phone)? y Vectoring (Variables)? n (NOTE: You must logoff & login to effect the permission changes.) CALL CENTER OPTIONAL FEATURES VDN of Origin Announcement? y VDN Return Destination? y VuStats? y VuStats (G3V4 Enhanced)? y USED Logged-In ACD Agents: 1 0 Logged-In IP Softphone Agents: 1 0 Logged-In SIP EAS Agents (NOTE: You must logoff & login to effect the permission changes.) QSIG OPTIONAL FEATURES Basic Call Setup? y Basic Supplementary Services? y Centralized Attendant? y Interworking with DCS? y Supplementary Services with Rerouting? y Transfer into QSIG Voice Mail? y Value-Added (VALU)? y (NOTE: You must logoff & login to effect the permission changes.) MAXIMUM IP REGISTRATIONS BY PRODUCT ID Product ID Rel. Limit Used IP_API_A : 4 0

22 IP_API_B : 10 0 IP_Phone : IP_ROMax : IP_Soft : 5 0 onex_comm : (NOTE: You must logoff & login to effect the permission changes.) Product ID Rel. Limit Used MAXIMUM IP REGISTRATIONS BY PRODUCT ID (NOTE: You must logoff & login to effect the permission changes.)

23 Voice System name: Excalibur - MEDIA-GATEWAY REPORT Num Name Serial No/ IP Address/ Type NetRgn Reg? FW Ver/HW Vint Cntrl IP Addr RecRule 1 CityHallMG1 11N g450 1 y / CityHallMG2 11N g450 1 y / Senior Center 09IS g430 5 y / Public Works 09IS g430 6 y /

24 Voice System name: Excalibur - SURVIVABLE PROCESSORS Name Type IP Address Reg Act Translations Net Updated Rgn KenhillProc ESS D y n 22:00 7/19/ PubWrks LSP y n 22:00 7/19/ Senior LSP y n 22:00 7/19/2015 5