Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter
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- Sharlene Randall
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1 Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Interpreting Console Error Messages, page 1 Using show Commands to Troubleshoot the SPA, page 1 Troubleshooting SPA-to-EQAM Communication Problems, page 4 Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Problems After RMA, page 5 Interpreting Console Error Messages To view the explanations and recommended actions for Cisco ubr10012 router error messages, including messages related to SPAs, see the Cisco IOS CMTS Cable System Messages Guide. System error messages are organized in the documentation according to the particular system facility that produces the messages. The Cisco 3 Gbps Wideband Shared Port Adapter error messages use the facility name SPAWBCMTS. Using show Commands to Troubleshoot the SPA Following are the show commands used to verify and monitor the SPA: show cable mac-domain downstream-service-group show controllers modular-cable show hw-module bay show hw-module bay oir show interface wideband-cable 1
2 Verifying the Cisco 3 Gbps Wideband Shared Port Adapter Configuration Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Verifying the Cisco 3 Gbps Wideband Shared Port Adapter Configuration In addition to using the show running-configuration command to display your router configuration settings, you can use a variety of commands to display information about the Cisco 3 Gbps Wideband Shared Port Adapter including: Cisco 3 Gbps Wideband Shared Port Adapter configuration Wideband channels and RF channels Wideband-channel cable interfaces Router# show controllers modular-cable 1/0/0 brief SPA 0 is present status LED: [green] Host 12V is enabled and is okay. Power has been enabled to the SPA. SPA reports power enabled and okay. SPA reports it is okay and is NOT held in reset. SFP [Port 0] : 1000BASE-T Present Tx Enabled, LOS Not Detected, TxFault Not Detected Link Status [Port 0] : UP SFP [Port 1] : Not Present Tx Not Enabled, LOS Not Detected, TxFault Not Detected Link Status [Port 1] : DOWN SFP [Port 2] : 1000BASE-LX Present Tx Enabled, LOS Detected, TxFault Not Detected Link Status [Port 2] : DOWN Wideband Channel information Channel RF bitmap Police Infoytes Interval 0 0x0 0x0 0x0 0 0 ms 1 0x0 0x0 0x0 0 0 ms 2 0x0 0x0 0x0 0 0 ms 3 0x0 0x0 0x0 0 0 ms 4 0x0 0x0 0x0 0 0 ms x0 0x0 0x0 0 0 ms 95 0x0 0x0 0x0 0 0 ms RF Channel information Data :GE Interframe Gap = 12 SPA IP address = SPA MAC Addr = 001A.2F8A.DF10 QAM MOD ANNEX TKB Interval Rate adjust State 0 QAM 256 B Enabled 1 QAM 256 B Enabled 2 QAM 256 B Enabled 3 QAM 256 B Enabled 4 QAM 256 B Enabled 5 QAM 256 B Enabled 6 QAM 256 B Enabled 7 QAM 256 B Enabled 8 QAM 256 B Enabled 9 QAM 256 B Enabled 10 QAM 256 B Enabled 11 QAM 256 B Enabled 12 QAM 256 B Enabled 13 QAM 256 B Enabled 14 QAM 256 B Enabled 15 QAM 256 B Enabled 16 QAM 256 B Enabled 17 QAM 256 B Enabled 2
3 Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Verifying the Cisco 3 Gbps Wideband Shared Port Adapter Configuration 18 QAM 256 B Enabled 19 QAM 256 B Enabled 20 QAM 256 B Enabled 21 QAM 256 B Enabled 22 QAM 256 B Enabled 23 QAM 256 B Enabled Data :GE Interframe Gap = 12 SPA IP address = SPA MAC Addr = 001A.2F8A.DF11 QAM MOD ANNEX TKB Interval Rate adjust State 24 QAM 64 B Enabled 25 QAM 64 B Enabled 26 QAM 64 B Enabled 27 QAM 64 B Enabled 28 QAM 64 B Enabled 29 QAM 64 B Enabled 30 QAM 64 B Enabled 31 QAM 64 B Enabled 32 QAM 64 B Enabled 33 QAM 64 B Enabled 34 QAM 64 B Enabled 35 QAM 64 B Enabled 36 QAM 64 B Enabled 37 QAM 64 B Enabled 38 QAM 64 B Enabled 39 QAM 64 B Enabled 40 QAM 64 B Enabled 41 QAM 64 B Enabled 42 QAM 64 B Enabled 43 QAM 64 B Enabled 44 QAM 64 B Enabled 45 QAM 64 B Enabled 46 QAM 64 B Enabled 47 QAM 64 B Enabled Data :GE Interframe Gap = 12 SPA IP address = SPA MAC Addr = 001A.2F8A.DF12 QAM MOD ANNEX TKB Interval Rate adjust State 48 QAM 64 B Enabled 49 QAM 64 B Enabled 50 QAM 64 B Enabled 51 QAM 64 B Enabled 52 QAM 64 B Enabled 53 QAM 64 B Enabled 54 QAM 64 B Enabled 55 QAM 64 B Enabled 56 QAM 64 B Enabled 57 QAM 64 B Enabled 58 QAM 64 B Enabled 59 QAM 64 B Enabled 60 QAM 64 B Enabled 61 QAM 64 B Enabled 62 QAM 64 B Enabled 63 QAM 64 B Enabled 64 QAM 64 B Enabled 65 QAM 64 B Enabled 66 QAM 64 B Enabled 67 QAM 64 B Enabled 68 QAM 64 B Enabled 69 QAM 64 B Enabled 70 QAM 64 B Enabled 71 QAM 64 B Enabled Interrupt Counts WESTLAKE SEU Interrupt: WESTLAKE SEU Interrupt Count = 0 Last SEU Interrupt Data = 0x Westlake Subslot 1/0 interrupt events counters: Current Total Bursts Event name Tx SPI: In Frame SAN EGRESS NF: Switch Change - Port SAN INGRESS NF: rx_gmac1_err 3
4 Verifying RF Channel Configuration Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Verifying RF Channel Configuration The following is a sample output of the show hw-module bay command for RF channel 0 in the Cisco 3 Gbps Wideband Shared Port Adapter located in slot 1, subslot 0, and bay 0 of a Cisco ubr10012 router. Router# show hw-module bay 1/0/0 config rf-channel 0 verbose SPA : Modular-Cable 1/0/0 : Hz : 256qam IP address of next hop : MAC address of EQAM : 30e4.db05.2b7f UDP port number : 0 SPA : Modular-Cable 1/0/1 : 0 Hz : 256qam IP address of next hop : MAC address of EQAM : UDP port number : 0 SPA : Modular-Cable 1/0/2 : 0 Hz : 256qam IP address of next hop : MAC address of EQAM : UDP port number : 0 Verifying Fiber Node Configuration The following example provides sample show cable fiber-node output for cable fiber node 1: Router# show cable fiber-node 1 Fiber-Node 1 Channel(s) : downstream Integrated-Cable 1/0/0: 0-3 Channel ID(s): 97, 98, 99, 100 Channel(s) : downstream Integrated-Cable 1/0/1: 0-3 Channel ID(s): 101, 102, 103, 104 upstream Cable 1/0: 0-3 FN Config Status: Configured (status flags = 0x01) MDD Status: Valid Troubleshooting SPA-to-EQAM Communication Problems If a Cisco 3 Gbps Wideband Shared Port Adapter is unable to communicate with an edge QAM device, use the rf-channel command to check whether the RF channels set match the values required by the edge QAM device. The following example shows how to use the show hw-module bay command to see the values that have been configured for an RF channel. Router# show hw-module bay 1/0/0 config rf-channel 0 verbose 4
5 Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Problems After RMA SPA : Wideband-Cable 1/0/0 : Hz : 64qam IP address : MAC address of EQAM : 000c cbf UDP port number : Check that the following values are correct and match what is configured on the edge QAM device: The center frequency for this RF channel. IP address The IP address of the edge QAM device for this RF channel. MAC address The MAC address of a next-hop router or edge QAM device for this RF channel. UDP port The UDP port number for the QAM output port for this RF channel. RF channels are configured using the rf-channel command. The following values are used for mac-address in the mac-address argument: If a Gigabit Ethernet router or Layer-3 switch is used between the Cisco Wideband SPA and the edge QAM device, the value specified for mac-address is the MAC address for the next-hop interface on the router or Layer-3 switch. If a Gigabit Ethernet router or Layer-3 switch is not used, the value specified for mac-address is the MAC address for Gigabit Ethernet interface on the edge QAM device. The UDP port number set for the RF channel allows mapping an input UDP session to a specific QAM output port. Wideband traffic from different Cisco Wideband SPAs cannot be mixed on the same QAM output ports. Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Problems After RMA Problem The Cisco 3 Gbps Wideband Shared Port Adapter card does not boot up after the RMA and you cannot upgrade the FPD image to configure it as a Cisco 6 Gbps Wideband Shared Port Adapter. Possible Cause The running configuration contains the Cisco 6 Gbps Wideband Shared Port Adapter card configurations and a Cisco 3 Gbps Wideband Shared Port Adapter card is installed after the RMA. Solution Use the upgrade hw-module subslot slot/subslot rma command to force the upgrade of the SPA FPD image after the RMA. This command forces the upgrade of the SPA FPD image to ensure that the configured capacity is consistent. 5
6 Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Troubleshooting the Cisco 3 Gbps Wideband Shared Port Adapter Problems After RMA 6
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