LEARNING TO DANCE WITH NEW PARTNERS WITH SENSORS, DATA & MACHINES WORKING WITH CITIZENS & COMPANIES INSTEAD OF WORKING FOR CITIZENS & COMPANIES

Transcription

1 Hans Schönfeld 1

2 LEARNING TO DANCE WITH NEW PARTNERS WITH SENSORS, DATA & MACHINES WORKING WITH CITIZENS & COMPANIES INSTEAD OF WORKING FOR CITIZENS & COMPANIES Hans Schönfeld 2

3 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS THE PUBLIC 3

4 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS THE PUBLIC 4

5 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS THE PUBLIC WAS MARK RUTTE AL AAN HET EXPERIMENTEREN? 5

6 CHANGE IS CHANGING! IN SEARCH FOR A (MY) FUTURE! 6

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8 YOU HAVE TO CHANGE TO STAY THE SAME REINVENT YOURSELF OR DIE CIRCUS HERMAN RENZ 8

9 YOU HAVE TO CHANGE TO STAY THE SAME REINVENT YOURSELF OR DIE CIRCUS HERMAN RENZ LE CIRQUE DU SOLEIL 9

10 YOU HAVE TO CHANGE TO STAY THE SAME REINVENT YOURSELF OR DIE CIRCUS HERMAN RENZ LE CIRQUE DU SOLEIL???? 10

11 YOU HAVE TO CHANGE TO STAY THE SAME REINVENT YOURSELF OR DIE CIRCUS HERMAN RENZ LE CIRQUE DU SOLEIL???? 11

12 YOU HAVE TO CHANGE TO STAY THE SAME REINVENT YOURSELF OR DIE 12

13 CHANGE IS CHANGING! YOUR & MY TIME IS SPEEDING UP 13

14 TIME IS SPEEDING UP FROM PREDICTABLE SLOW TO UNPREDICTABLE FAST

15 TIME IS SPEEDING UP EVEN IN THE CATHOLIC CHURCH (2005)

16 TIME IS SPEEDING UP EVEN IN THE CATHOLIC CHURCH (2013)

17 CHANGE IS CHANGING! SCEPTISM WASN T A PROBLEM, NOW IT IS!

18 WE ARE NOT USED TO, SCEPTICAL, AFRAID OF NEW THINGS & HAVE NO KNOWLEDGE 18

19 WE ARE NOT USED TO, SCEPTICAL, AFRAID OF NEW THINGS & HAVE NO KNOWLEDGE 19

20 WE ARE NOT USED TO, SCEPTICAL, AFRAID OF NEW THINGS & HAVE NO KNOWLEDGE

21 WE ARE NOT USED TO, SCEPTICAL, AFRAID OF NEW THINGS & HAVE NO KNOWLEDGE

22 CHANGE IS CHANGING! TECHNICAL MARIAGE SOCIAL 22

23 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 23

24 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 24

25 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 25

26 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 26

27 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 27

28 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing Mass Tailor made Waiting Initiative Top down Bottom up 28

29 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS Exponential technical developments Human Artificial intelligence DRIVING WITHOUT A DRIVER 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech BANKING WITHOUT A BANK Exponential social developments Passive citizens Empowered citizens Local citizens Glocal citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing SHOPPING WITHOUT A SHOP Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy DOCTERING WITHOUT A DOCTOR Mass Tailor made Waiting Initiative Top down Bottom up 29

30 WHAT IS HAPPENING TECHNICAL DEVELOPMENTS ARE MARRIED WITH SOCIAL DEVELOPMENTS WE HAVE NO CHOICE Exponential technical COLLABORATE LEFT BEHIND developments Human Artificial intelligence 2 D 3D Reality Virtual & Augmented Reality Humans Robots Tech <=> Biotech Big Nanotech Exponential social developments Passive citizens Empowered citizens Local citizens Glocal connected citizens Owning things Sharing things Owning knowledge Sharing knowledge Consuming Cocreating Consuming Producing SHOPPING WITHOUT A SHOP Pill DNA medicine Pill Neuroscience Oil Sun/Wind energy DOCTERING WITHOUT A DOCTOR Mass Tailor made Waiting Initiative Top down Bottom up 30

31 WHAT IS HAPPENING EVERYBODY AND EVERTHING IS CONNECTED What would you give up for your smart-phone? 31

32 WHAT IS HAPPENING EVERYBODY AND EVERYTHING IS CONNECTED What would you give up for your smart-phone? Alcohol 70% Chocolate 63% Caffeine Exercise 55% 54% Sex 33% Toothbrush Shoes Computer 22% 21% 20% 0% 10% 20% 30% 40% 50% 60% 70% 80% 32

33 WHAT IS HAPPENING EVERWYBODY AND EVERYTHING IS CONNECTED The average person checks their smartphone 150x per day 33

34 WHAT IS HAPPENING EVERYBODY AND EVERYTHING IS CONNECTED Mobile Traffic Session Duration Conversion Rate +20% -18% +29% 34

35 WHAT IS HAPPENING THE POLICE MUST BE CONNECTED OR WILL BE DISCONNECTED AND LEFT BEHIND Mobile Traffic Session Duration Conversion Rate +20% -18% +29% COLLABORATION COCREATION 35

36 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION 36

37 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION People are on the move New police tasks International and national cooperation 37

38 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION People are on the move New police tasks International and national cooperation Fast technological development New police tasks International and national collaboration 38

39 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION People are on the move New police tasks International and national cooperation Fast technological development New police tasks International and national collaboration Threat of terrorism New police tasks International and national cooperation 39

40 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION People are on the move New police tasks International and national cooperation Fast technological development New police tasks International and national collaboration Threat of terrorism New police tasks International and national cooperation Empowered citizens New police roles Local cocreation 40

41 WHAT IS HAPPENING NEW TASKS NEW PARTNERS COOPERATION SUMMARY: People are on the move New police tasks International and national cooperation NEW TASKS => Fast technological development New police tasks International and national cooperation NEW PARTNERS => Threat of terrorism New police tasks International and national cooperation COOPERATION COLLABORATION => COCREATION Empowered citizens New police roles Local cooperation 41

42 CHANGE IS CHANGING! HOW TO REACT? 42

43 CHANGE IS CHANGING, HOW TO REACT? INGREDIENT 1 STRATEGY AS A PERMANENT UPDATE! 43

44 STRATEGY AS A CO CREATED OUTSIDERS DESIGNED PERMANENT UPDATE CONFERENCES 44

45 CHANGE IS CHANGING, HOW TO REACT? INGREDIENT 2 GOING CONCERN & GROWING CONCERN!

46 INVEST IN MANOEUVRABILITY STRENGTHEN ADAPTIVENESS ON THREE LEVELS CONTINUOUSLY IMPROVEMENTS (GOING CONCERN) SYSTEMATICAL IMPROVEMENTS (GOING CONCERN) FUNDAMENTAL CHANGES (GROWING CONCERN) Every day we & I are doing a bit better Improvement of the system & procedures Think big, start small and fast Develop within one team. Individual is owner. Improve your own quality! Development for more than one team. Organize smarter & agile. Limit transfer moments! Design & cocreated with the environment. New business models. New products and methods! Accelerate: Removal of blockades, scaling up, communicate success! Continuous change: Evaluate, improve, stop, connect with similar initiatives Lean start-up: Help, support, thinking about new initiatives i Necessary: Mindset leaders, skillset leaders, toolset organization 46

47 INVEST IN MANOEUVRABILITY GROWING CONCERN GOING CONCERN Bringing internal & external experts together in well equipped laboratory. Improvising culture with professional space and fast decisions. Out of the box thinking of new concepts of working. Experimenting. EXPERIMENTS TO CHANGE EXPERIMENTS TO IMPROVE Evaluating the way we work on daily base. Asking the public and our partners how we can improve. Making our work and results better step by step. Producing. Gatekeepers

48 INVEST IN MANOEUVRABILITY GROWING CONCERN LABORATORIES 1962

49 CHANGE IS CHANGING, HOW TO REACT? INGREDIENT 3 INVEST IN BEHAVIOUR, MINDSET & SKILLSET!

50 INVEST IN BEHAVIOUR (MINDSET & SKILLSET) INNOVATION EXPEDITION MINDSET What is changing in change Why is it changing Technological changes Social changes What does this mean Consequences police Consequences leadership Consequences private SKILLSET Design thinking How create a CC group Creativity techniques Lean start-up Stage gate Experimenting Improvement of prototypes Scaling techniques UNFLEXIBLE, STRUCTURED FAULT AND RISK UNTOLERANCE FLEXIBEL, ADAPTABLE FREEDOM AND RISK TOLERANCE

51 INVEST IN BEHAVIOUR (MINDSET & SKILLSET) 12 MINUTES A DAY

52 INVEST IN BEHAVIOUR (MINDSET & SKILLSET) KNOWLEDGE & SKILLS 12 MINUTES A DAY COMMUNITY

53 CHANGE IS CHANGING, HOW TO REACT? INGREDIENT 4 NEW PARTNERS, SENSORS, DATA & MACHINES 53

54 LEARNING TO DANCE WITH MACHINES

55 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE Centuries old 55

56 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE Centuries old 56

57 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE Centuries old Stil doing it 57

58 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE Centuries old Stil doing it Traditional solutions 58

59 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS POLICE ISN T READY Everybody a job description (no flexibility) Procedures very bureaucratic Slow dicision making Closed information systems (difficult to connect) Not used to distribution of ownership Not used to distribution of responsibility 59

60 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS PUBLIC-PRIVATE PARTNERSHIP License Plate Recognition 90 million photos for parking tax Not used for recap stolen cars Not used for taxation not exported cars Irrevocably convicted Can get a new driver license Can get a new pasport 60

61 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS PUBLIC-PRIVATE PARTNERSHIP License Plate Recognition 90 million photos for parking tax Not used for recap stolen cars Not used for taxation not exported cars Irrevocably convicted Can get a new driver license Can get a new pasport 61

62 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS GOING CONCERN PRINCIPAL-AGENT THEORY Resultaten GROWING CONCERN STEWARDSHIP THEORY NEW PUBLIC MANAGEMENT (de producerende overheid 2000) NETWORK GOVERNANCE (de samenwerkende overheid 2010) Binnen Buiten OLD PUBLIC ADMINISTRATION (de rechtmatige overheid <1990) SOCIAL RESILLIENCE (de responsieve overheid > 2015) TOESTEMMING VOORAF CONTROLE DOOR AUTORITEIT TJDENS Randvoorwaarden VERANTWOORDINGS AUTORITEIT ACHTERAF 62

63 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE Four out of five Dutch people want to help the government to make the neighbourhood safer. The future is not about individual power but about bundled power (public, companies and police. 63

64 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE 64

65 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE EHBO (maken we zelf) Autemon (game) We search (app) Taxi detectives 65

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67 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE 67

68 COLLABORATION LEARNING TO DANCE WITH NEW PARTNERS CITIZENS - POLICE CROWD SOURCING PERMANENT BETA 70 THINK THANKS (x 10 persons 68

69 CHANGE IS CHANGING, HOW TO REACT? INGREDIENT 7 MODERN TOOLSET FOR ALL EMPLOYEES!

70 BEHAVIOUR KENNETH GOODPASTER MINDSET SKILLSET TOOLSET HIERARCHICAL, ASK CULTURE OLD-FASHIONED, NOT CONNECTED SMARTPHONES TABLETS BODYCAMS ALL STATIONS WIFI ALL CARS WIFI LEAN, TRY CULTURE MODERN, CONNECTED

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72 WORKING WITH THE PUBLIC & COMPANIES FOR THOSE WHO ARE STILL SCEPTICAL

73 INNOVATION, COCREATION & LEADERSHIP The key to an innovative ecosystem Learning to dance with new partners, with data & with machines THANK YOU FOR YOUR PATIENCE Hans Schönfeld 73