Corporate Management Team 1 2 3 4 5 6 7 8 9 Annual Report 2017 21
Corporate Management Team 1 PRADEEP DE ALMEIDA Group Chief Technology Officer Pradeep leads the Technology function of the Dialog Group. In addition, he chairs the Technical Expert Working Group across South Asian Region covering Bangladesh, Nepal and Pakistan. His portfolio spans the planning, development and operation of multiple networks and services including but not limited to the Group s Mobile, Broadband, Fixed Line, Digital Television and International Telecommunications infrastructures. Pradeep joined Dialog Axiata in 1996 and holds a Bachelor of Science degree in Electronic and Telecommunication Engineering from the University of Moratuwa, Sri Lanka and is a Member of the Institution of Engineers of Sri Lanka. He is a Chartered engineer by profession. Over the course of his 22 year career in technology management, Pradeep has garnered extensive experience across multiple generations of mobile telephony technology leading up to the most recent 4.5G technologies, based on which the Dialog Group has implemented Mobile FD-LTE and Fixed TD-LTE networks. Pradeep is a regular speaker at Technology forums. 2 DR. RAINER DEUTSCHMANN Group Chief Operating Officer Rainer is Dialog s Group Chief Operating Officer and overlooks the Group s Business Units, Corporate Planning, M&A, and Corporate Strategy. He has over 20 years of in-depth experience in Telecommunications, Online, Cloud and IT Services, Media and Entertainment, e-commerce, Digital Marketing and Corporate Strategy in mature and emerging markets, across start ups and multinationals. Prior to joining Dialog Axiata, he served as the Chief Product and Innovation Officer at Reliance Jio, India, and was directly responsible for setting up Jio s business units and leading the launch program. Preceding Reliance Jio, he was the Senior Vice President Core Telco Products at Deutsche Telekom AG, Germany, building and leading Deutsche Telekom s core product portfolio across 14 European markets. He also served as Chairman of the Board of Directors, Deutsche Telekom UK Ltd, as Senior Vice President Mobile Products, Deutsche Telekom AG, as Senior Vice President Mobile Internet, T-Mobile International AG, and as Vice President Strategy Development, Deutsche Telekom AG. During his 5 years at McKinsey & Company, he served high-tech and telco clients across Europe. Rainer holds a doctoral degree (Dr. rer. nat.) in Physics from the University of Technology Munich, and worked as a computation and neuroscience researcher at California Institute of Technology (Caltech) / USA. 3 SANDRA DE ZOYSA Group Chief Customer Officer Sandra De Zoysa is Dialog s Group Chief Customer Officer and a pioneer Customer Service and CE Practitioner with over 30 years of experience in the Mobile Industry. Director on the board of Dialog Business Services, Sponsor - Lean Six Sigma Practice, Digitisation Programme Owner, Chairperson - Customer Experience Excellence Group Leadership Committee of Dialog and Customer Intimacy and CE Expert Working Group, Axiata SA region. Sandra received recognition as one of Sri Lanka s Top Woman Leaders at the 2017 Best Employer Brand awards and was also a recipient of the Super Woman Achiever Award at the 4th World Women Leadership Awards, Mumbai. At the Professional & Career Women Awards 2016 organised by Women 22 Dialog Axiata PLC
In Management (WIM) she won the Gold Award for Leadership Excellence for her exceptional contribution & achievements in the field of Customer Service and in 2015, received the Customer Experience Impact Award presented by Customer Experience Professionals Association, USA making her one among seven service practitioners across the globe to have received this recognition. In 2013 she was ranked 7th among the top 10 most powerful business women in Sri Lanka by the Echelon magazine and in 2011 and was honoured with the Industry Champion Award for Sri Lanka at the Contact Centre World Conference in Australia. Sandra was also instrumental in achieving CMMI Institute s Capability Maturity Model Integration for services, making Dialog the only company in Sri Lanka to receive the P-CCMI Certification standard. Sandra is a Founding member and a Director of SLASSCOM, the national IT-BPO chamber and Head of Quality Forum (2012-2017), Founding member and VP of SLISM (Sri Lanka Institute of Service Management), Certified Lean Six Sigma Quality practitioner and CCXP (USA) Certified Customer Experience Professional. She is on the Customer Advisory Board of CX Network, IQPC UK. An avid conference speaker within the Global Customer Experience/ Telecom Industry and visiting lecturer at the University of Colombo School of Computing since 2009. 4 UPALI GAJANAIKE Group Chief Officer - Programme Management and Tele- Infrastructure Upali currently holds the position of Group Chief Officer Programme Management and Tele- Infrastructure. His portfolio includes Enterprise Programme Management, Material Management & Warehouse Operations, Quality Systems & Process Management, and Transmission Infrastructure Management including related commercial operation. Upali joined Dialog in 1994 and his experience largely covers management of Telecommunication and IT networks & systems. Prior to being appointed to the current role, he served the group in the capacities of Chief Operating Officer Dialog Broadband Networks and General Manager Engineering Operations & Information Technology. He holds a Bachelor of Science in Electronic and Telecommunication Engineering from the University of Moratuwa, Sri Lanka and a Master of Business Administration from the University of Colombo, Sri Lanka. Upali is a Member of the Institution of Engineering & Technology (IET) UK, a Corporate Member of the Institution of Engineers Sri Lanka (IESL), and a Senior Member of the Australian Computer Society (ACS) Australia. He is a Chartered Engineer registered with the Engineering Council (UK). Annual Report 2017 23
Corporate Management Team 5 6 JEREMY HUXTABLE Group Chief Officer Dialog Enterprise Jeremy was appointed to the position of Group Chief Officer Enterprise Business of Dialog Axiata PLC with effect from 19th April, 2012. He counts a total of 20 years industry experience in telecommunications on the backdrop of a multicountry and multi-sector management career spanning over 3 decades. Jeremy joined the Group Senior Management Team of Dialog following a stint close upon 7 years as the Managing Director of Suntel Ltd. Prior to taking the helm at Suntel in 2005, he held several senior management positions in the Scandinavian region with Orange International, the mobile arm of France Telecom including that of CEO of Orange Sweden, a 3G green-field start up and that of Director for Strategy and Planning at Orange Denmark. Prior to joining Orange, he held the position of Vice President at Fortunecity.com an internet start-up that was listed on the German Neuer Market. Jeremy also serves as a Board Member of Asiri Hospital Holdings., Dialog Broadband Networks (Private)Limited and Director on the Board of Headstart (Pvt) Ltd. SHAYAM MAJEED Group Chief Corporate Officer Shayam currently holds the position of Group Chief Corporate Officer of the organisation. Shayam s current portfolio spans Group Human Resources, Group Supply Chain Management, Group Legal and Contract Management, Group Sustainability and Group Corporate Services. Shayam has previously served in the capacities of Group Chief Officer Commercial and Programme Management, Group Chief Programme Officer, Group Senior Vice President - Access Network/Technology Resource Planning, and Head - Network Planning of the company prior to being appointed to his current role. Shayam holds a Master of Science in Electrical Engineering specialising in Wireless Communications from the University of Texas Arlington, USA and a Bachelor of Science in Computer Systems specialising in Telecommunications from the University of Houston - Clear Lake, Texas, USA. He is a Member of the Institute of Electrical and Electronic Engineers (IEEE) - USA, a member of the Institution of Engineering & Technology (IET) UK, and a Chartered Engineer registered with the Engineering Council (UK). 24 Dialog Axiata PLC
7 AMALI NANAYAKKARA Group Chief Marketing Officer Amali is one of Sri Lanka s most renowned marketing professionals and a business leader, drawing from over two decades of experience in senior management positions both in Sri Lanka and overseas attached to leading global multi-nationals. Named one of Sri Lanka s 10 Most Powerful Women in Business as ranked by Echelon Magazine, Amali is an honours graduate from the University of Colombo. She began her career at Unilever Sri Lanka, where she traversed multiple leadership roles, before her appointment to the Board in the capacity of Director, Foods & Personal Care. Following her tenure at Unilever, Amali transitioned to the telecommunications sector where she was Managing Director and Chief Executive Officer of Bharthi Airtel Lanka, before taking over as Group Chief Marketing Officer of Dialog. At Dialog, her portfolio encompasses the Marketing and Sales functions of the Group s multiple businesses. 8 ANTHONY RODRIGO Group Chief Innovation Officer & Chief Architect Anthony has been with Axiata Group of companies since 2010 as the Group Chief Information Officer and Chief Digital Services Officer of Dialog Axiata. He was appointed Chief Information Officer of Axiata Group in August 2017 and continues as Chief Innovation Officer & Chief Architect of Dialog Axiata Integration and Business Management of converged Fixed and Wireless solutions for communication service providers in North America. Anthony counts over two decades of experience in Europe, Asia and the Americas in Operations Support Systems/Business Support Solutions and Systems Integration, holding leadership positions at British Telecom, AT&T, Nokia, NSN and Hayleys. Anthony holds a B.Eng from Kings College London, and an MBA from Regis University Denver, CO. USA. He holds several European and United States Patents in the area of Charging and Speech Recognition technology. 9 LUCY TAN Group Chief Financial Officer Lucy joined Dialog Axiata in November 2010 as the Group Chief Financial Officer. Prior to joining Dialog, Lucy was the Financial Controller for Maxis Berhad, Kuala Lumpur. She was with Price Waterhouse, Malaysia before joining Sime Darby Berhad Group where she worked for eight years, holding various senior financial management positions including that of the Group s Chief Accountant and the Head of Group Shared Services. Lucy is a Chartered Accountant and is a member of the Malaysian Institute of Accountants and the Australian Institute of Certified Public Accountants (CPA). She also holds a B.Sc (Hons) Degree in Chemistry and a Diploma in Education, both from University of Malaya. Prior to joining the Dialog Group, Anthony was the Head of the North America Systems Integration Business for Nokia Siemens Networks. He was responsible for Solution Development, Systems Annual Report 2017 25