VEX IQ Troubleshooting Flowchart Controller & Controller Battery

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Controller & Controller Battery Controller Power/Link Charge/Game Does the Controller turn on When on, the Power/Link LED will be green or red. Unscrew the battery door of the Controller and ensure both power terminals match up on the Controller and the Controller Battery. Reattach the battery door. Does the Controller turn on Charge/Game LED green Power/Link LED red The Controller is charged and ready for use. The Controller Battery is low and needs to be charged. Charge/Game LED red To charge the Controller, plug the USB Cable (Micro USB Type B) into the Charge port on the Controller, and a USB port on a computer. If you are unable to charge in this way, then connect the Controller via Tether Cable to a Robot Brain that has a charged Battery. Turn on the Robot Brain and the charging will begin. The Controller Battery is charging. Charge/Game and Power/Link LED off Charge LED blinking red The Controller is off and not charging. Controller Battery fault. Please contact VEX at support@vex.com or Please contact VEX at support@vex.com or call 1-903-453-0802. 2014-11-17 1

Robot Brain & Robot Battery Robot Brain Does the Robot Brain turn on LED green The Robot Brain has a charged battery and is ready for use. LED red Ensure the Robot Battery is charged and fully seated in Robot Brain, and that there are no obstructions between the Robot Battery and the Robot Brain. Do this by pressing until the Robot Battery clicks into place. Robot Battery Charger The Robot Battery is fully charged and ready to be used. Charger solid green Charger solid red The Robot Battery is low and needs to be charged. Does the Robot Brain LCD display Unknown ID The Robot Battery is charging. Charger blinking green Please contact VEX at support@vex.com or call 1-903-453-0802. Does the Robot Brain say Update Required The Robot Battery is too warm to continue charging. Please remove the Robot Battery, let cool for 15 minutes, and return Robot Battery to Robot Battery Charger. Charger blinking red 7.1 The firmware on your Robot Brain and/or sensors needs to be updated. See, section 7.1 or visit www./firmware for update instructions. Battery fault. Please contact or 2014-11-17 2

Wireless Connection Do the Controller and Robot Brain wirelessly connect This can be seen by powering on the Controller and Robot Brain. If the Power/Link LED on the Controller and the Robot Brain LED are both blinking then the two are connected. LED or the Controller Power/Link LED a solid red or green The Robot Brain and Controller are unpaired and need to be paired. 2.4 GHz 900MHz The Controller and Robot Brain are not paired. To pair a Controller and a Robot Brain, start by powering off both. Then, insert either two 900 MHz (Grey) or two 2.4 GHz (Black) (do not mix) into Robot Brain and the Controller radio slots. Then connect the two with a Tether Cable, and power up the Robot Brain. Once you see a tether icon in the top right corner of the Robot Brain LCD, the two are now paired. Unplug both ends of the Tether Cable and power cycle the Robot Brain and Controller. See, section 2.2 or online video at www./downloads for more details. Did this solve the issue 2.2 Does the LCD display show Controller Link Lost Are the Controller and Robot Brain more than about 20 meters (65 feet) apart Power off the Controller and Robot Brain. Then, ensure both radios are either both 900 MHz (Grey) or both 2.4 GHz (Black) (do not mix), and that they are properly seated in the radio slot. To do this, firmly press on the top of the radio until resistance is met. Next, ensure both Controller and Robot Brain are paired. The Controller and Robot Brain are ready for use. The controller and Robot Brain are out of range. Bring them closer together. Have you tried replacing the radios - To replace the radio on the Controller, take off the battery door and the radio should come out with little resistance. Then, insert a new radio and screw the battery door back into place. The radio is fully seated when 7-8 mm is still exposed. - To replace the radio on the Robot Brain, take out the Robot Battery and hold the red button. The radio can be pulled out with little resistance. - Important: Remember to use either two 900 MHz (Grey) radios or two 2.4 GHz (Black) radios. Do not to mix radio types. 2014-11-17 3

Motors Turn on the Robot Brain and Controller, then run the Driver Control Program. (See wireless connection flowchart for details) Do the motors move at all Ensure the Smart Cables are fully seated by pressing until an audible click is heard (You may need to unplug and replug the cables in). Make sure the Smart Motors are not plugged into ports 2, 3, 8, or 9 (See, section ). Then, check if the robot is using the Driver Control Program. Does the display show Running followed by a counting timer If the display shows Stopped, then press the check ( ) button to run the program. Does the display show the text Update Needed Does the display show I2C error detected Update Firmware at www./firmware, per video at www./downloads Do the motors move correctly Do the motors move by themselves Press and hold the X ( ) button until the Robot Brain powers down. Then press the check ( ) button to turn the Robot Brain back on. Did this solve the issue Select Configure under Driver Control on the Robot Brain, select 2 Joystick, and ensure all motors are set to rmal. Calibrate Controller, per video at www./downloads Swap out the Smart Cables for new ones. Did this solve the issue If the issue persists contact or 2014-11-17 4

Sensors Turn on the Robot Brain and Controller, then run the Driver Control Program. (See wireless connection flowchart for details) Do the sensors work at all (See, section ) Ensure the Sensors are fully seated by pressing until an audible click is heard (You may need to unplug and replug the cables in). See, section for the list of which sensors are used in the Driver Control program. Then, check if the robot is using the Driver Control Program. Does the display show Running followed by a counting timer Do the sensors work properly See the Control System, section for descriptions of the default sensor functionality. Test sensors using IQ videos at www./downloads If the display shows Stopped, then press the check ( ) button. If the issue persists contact or 2014-11-17 5