Recruiting a Store Manager Operations Manager Activity 6.6 Business Management, Units 3&4 In response to your advertisement for a Store Manager Operations Manager you have received nine applications. STORE MANAGER OPERATIONS MANAGER A leading Australian Retailer is about to establish a chain of Health and Beauty shops and requires an experienced and enthusiastic person to be responsible for store operations. Initially, the person will manage the original store but will quickly train a replacement and then assume the role of Operations Manager (accepting responsibility for the development and operations of all stores in the group). The Operations Manager will be a key member of a small executive team and will report directly to the Chief Executive. Experience in retail management is essential and the position would ideally suit someone who has trained and performed as a store manager with a large chain, who would relish the challenge and opportunities of a new venture. Applications will be treated in confidence. Study each of the applications carefully, with the intention of selecting three applicants for interview. Prepare a report for your Manager recommending: (a) Which three applicants should be interviewed, and why. (b) What additional information should be sought from the applicants in the interviews. (c) Why the remaining six applicants have been rejected for the position. List of Applications (click on the link of your choice) Application: A Application: B Application: C Application: D Application: E Application: F Application: G Application: H Application: I
APPLICATION A 38-40 Elgin Crescent Park Orchards VIC 3114 Dear Sir, I am applying for the position of Store Manager advertised in The Age. I have just completed a degree in management at RMIT and have been working parttime for three years in one of Australia s biggest food stores as a trainee accountant. Now that I have completed the course and have gained the experience of managing a large store, I feel that your position offers great possibilities and future for me. I enjoy the challenge of working in a team and get a thrill from the challenges offered by this particular type of work. I have enclosed a copy of my curriculum vitae for your convenience. Yours faithfully, Application A. Full name: Application A Address: 38-40 Elgin Crescent, Park Orchards VIC 3114 Phone Number: 765 2194 Age: 22 years Marital status: Single Academic record: Attended Yarra Valley School to HSC B.A. (Bus.) RMIT Work experience: Cottees 3 years McDonalds 1 year Plant nursery vacation. Interests: Other information: Old cars, flying, tennis Car driver s licence Private pilot s licence.
APPLICATION B Lot B, Jumping Creek Road Wonga Park VIC 3136 Dear Sir, I am writing to apply for the position advertised in The Age last Saturday as Store and Operations Manager. As I am a health fanatic I feel I would be very interested in this position and have had experience in this area before as assistant manager of Ken Greenwood s Gym. Mr Greenwood gave me a good reference which I have included in this letter. Copies of my school reports for years 11 and 12 are also included. In year 12 I achieved D s in English, Legal Studies, Small Business Management and Economics. My work experience in Year 12 involved being a junior clerk at Huntingdale Steel Markers. I am now 21 years of age and unmarried. Yours sincerely, Application B. Full name: Application B Address: Lot B, Jumping Creek Road, Wonga Park 3135 Age: 21 Marital status: unmarried Academic achievement: Year 12 Interests: Magic, sport, economics.
APPLICATION C 93 The Esplanade St Kilda 3004 Dear I wish to apply for the position of Store Manager as advertised in The Age last Saturday. My interest in applying for the position is due to my interests in health and beauty. I feel that I could take responsibility and am capable of the position of Store Manager. Attached is my personal data sheet and references. I would be pleased to be available for an interview. Yours faithfully, Application C. Name: Application C Address: 93 The Esplanade, St Kilda, 3004 Marital status: Single Age: 28 years Education: 6 years at St Kilda High School Qualification: HSC English B Home Economics C Art B Biology C Small Business Management A Certificate of Business Studies (RMIT) Work experience: Six years with Christian Dior as cosmetics specialist and senior sales assistant. Two years in a gymnasium as aerobics session leader. Interests: Surfing, basketball References available on request
APPLICATION D 256 Maroondah Highway Ringwood 3134 Dear As an enthusiastic and hard working man, keen to extend my career in a management position, I write to you with regard to working in the position of store manager operations manager in your firm as advertised in The Age on Saturday. 2 nd of this month. For the past 15 years I have been employed as a store manager for the hardware firm Tools Pty Ltd. Currently though there is no opportunity to advance my position in this firm. I therefore see this as an opportunity to gain a position with greater responsibility and satisfaction in an expanding firm such as yours. I offer loyal, dedicated and enthusiastic service. I can start within the month and am available for interview at a time convenient to yourself. I look forward to hearing from you. Please find curriculum vitae and references attached. Yours sincerely, Application D. Name: Application D Address: 256 Maroondah Highway, Ringwood 3134 Phone: 876 1714 Age: 37 years Marital status: Married, 3 children Academic record: Diploma in business management from RMIT Work experience: Store manager for Tools Pty Ltd for 15 years. Before this I held the position of accountant for the same firm for a period of 2 years. Interests, clubs: Sailing, rugby, golf, cricket Reference: See over.
APPLICATION E 54 Long Road Prahran 3135 Ph: 546 2381 Dear I am writing this application in response to the Store Manager-Operations Manager job advertised in The Age. My previous employment consists of eight years as a store manager in a Safeway Supermarket. This job I believe will be an opportunity to venture into a new challenge and is one I am eager to respond to. I feel that I am the right person for this position and I hope that you will realise my potential. Yours sincerely, Application E. Full name: Application E Address: 54 Long Road, Prahran VIC 3135 Phone no: 546 2381 Age: 32 years Marital status: Married with 2 children Academic record: Business Management Course at RMIT HSC with passes in English General Maths Biology Chemistry Work experience: Store Manager at Ringwood Safeway Supermarket Mr L Gregory, Manager Interests: Music Other Information: Football (Blackburn 2nds) Reading Driver s Licence
APPLICATION F 11 Cartwright Grove Kew 3101 Dear Sir I would like to make an application for the position of Operations Manager advertised in the Age last Saturday. I am very interested in the position as I am after a new challenge, and am a dedicated and hardworking person. I am sure that if given a chance I could prove my qualities to you. I have attached a curriculum vitae and hope that you will find my education and experience valuable. I am available for interview at your convenience. Yours sincerely, Application F. Name: Application F Address: 11 Cartwright Grove, Kew 3101 Age: 27 years Phone (w) 533-8662 Marital status: Married, one child Education background: Bachelor of Business with major studies in Accounting and Marketing (C.I.T.) Work experience: a) Junior clerk, Sales Dept, Dowell Australia b) Despatch Manage, Wards Express c) Accounts Manager, Marketing Dept Jackson Industrial Component Ltd Interests: Football, Tennis, Golf
APPLICATION G 24 Elm Street Bayside Dear Sir, I wish to apply for the position of store and operations manager as advertised in the Age newspapers on Saturday, 2 nd March. My interest in applying for this position is to re-establish myself in this area in which I was formerly employed before my voluntary resignation. Attached is my personal summary and references. I am available for an interview at your convenience. Yours faithfully Application G. Personal Data Sheet Name: Application G Address: 24 Elm Street, Bayside Telephone: 729 9201 Marital status: Married with two children Age: 30 years 7 months Education: Successfully completed HSC with the following marks: Business Management B Accounting A English B Physical Education A Geography C Qualifications HSC Business Studies Course at Rusden Previous Butcher s assistant for two years in Prahran. Work Store Operations manager for 5 years with my brother s chain of Experience: chemist shops. Interests: Athletics, Football, Horse racing, sport in general, music. Clubs: Ringwood A.A.C. Bayside, Fitness Centre (weight training instructor.) Referees: Bill Jones, 199 Tarmac Drive, Laverton David Smith, 42 Orchard Avenue, Noble Park Jane Holder, 357 Hastings Avenue, Blackburn South
APPLICATION H Dear Sir, 7 Wonga Road Ringwood 3134 Ph: 333 2222 I am replying to your advertisement for a store manger. Operations Manager in the Age last Saturday. I am very keen to get the job. Personal Details Full Name Application H Address 7 Wonga Road, Ringwood 3134 Phone number 333 2222 Age 30 years Marital status Married with four children Academic record HSC at Yarra Valley, Anglican School, Ringwood. English, Geography, Business Mathematics, Business Management. Part time Business Course at RMIT for 3 years. University degree from Melbourne University Bachelor of Commerce. 3 years free time, Work experience Woolworth s Supermarket Chain, worked as a junior clerk for 2 years. Promoted to senior clerk for 3 years. Store manager for 3 years at Ringwood Branch invoicing ordering of stock, stocktaking and other managerial duties. Interests Going out with family Reading Sport Camping and hiking Swimming at beach Referees Mr John Jenn, Executive Manager of Woolworth s Supermarket chain. I am very interested in continuing and widening my career in management. I would like to meet the challenge of a new job and new position. Yours faithfully
APPLICATION I G.P.O. Box 490G Melbourne 3001 VIC Dear Sir/Madam, 510 Kalinda Road Ringwood 3134 VIC I am writing this application form concerning the job for the operations manager. I found the advertisement in last Saturday s Age and I found that it appealed to me. I feel I am qualified for this position because I have experience in this field and I relate to people well. I have had experience with people and management at Coles. I am very interested in Health and Beauty and therefore feel confident that I would be successful in this field of work. I am available for an interview at your convenience. I hope you will consider my application. Yours sincerely, Application I. Curriculum vitae Full name Application I Address 510 Kalinda Road, Ringwood 3134 Phone number 795 4830 Age 25 years Marital status Married, no children Religion Anglican Academic record English 92%, Physics 91%, Chemistry 89% General mathematics 85%, Small Business Management 99%, HSC Standard Names of schools Ivanhoe Grammar Girls School Forms 1-4 attended Yarra Valley Anglican School Forms 5 and 6 Work experience Worked as a store manager for Coles New World for 3 years. Interests I enjoyed horse riding, skiing, singing and surfing. Other Information I have a driver s licence. I also have a certificate of First Aid with the St John s Ambulance Brigade.