4 SPeCtra X-XL en Secton 4 Troubleshootng Document Number: TD 103 421/A Order Number: 1H 328 259 read the safety nformaton chapter before workng on the machnes.
Change log Date Changes Author No. ID 2011-10-19 preparaton SPG 0 2015-07-15 Error table, updated SDI A Publshed by: Franke Kaffeemaschnen AG P.O. Box 235 4663 Aarburg Swtzerland Swtzerland Phone hotlne +41 62 787 37 37 Fax +41 62 787 97 37 Internet www.franke.com E-mal hotlne hotlne.coffeemachne@franke.com For nternal use only Verson: July 2015
Inhaltsverzechns I. Explanaton of symbols... 2 II. For your safety... 3 III. Machne error codes... 4 IV. Intalzaton... 10 1. Intalzaton - Process steps... 10 V. Cleanng... 11 1. Cleanng - Process steps... 11 VI. Troubleshootng usng the machne error codes... 13 1. Machne restart... 13 2. Quck error resoluton... 13 VII. Output ports... 14 VIII. Input ports... 15 Document Number: TD 103 421/A Order Number: 1H 328 259 1
I. Explanaton of symbols Ths chapter explans what the varous symbols mean.! Danger Danger ndcates potentally lfe-threatenng danger or grave njury.! Warnng Warnng ndcates rsk of njury.! Cauton Cauton ndcates rsk of mnor njury. Notce Notce ndcates possblty of damage to the machne. OK? Ths symbol provdes you wth nformaton about the precondtons that must be met n order to undertake further actons. Ths symbol ndcates tps, shortcuts and addtonal nformaton. Ths symbol ndcates nformaton on materals and tool tps wth nformaton on usage (torque, etc.). ` ` Ths symbol ndcates that you must perform an acton. 01. Ths symbol ndcates the sequence of actons. 2 Explanaton of symbols
II. For your safety Ths documentaton has been created exclusvely for Franke servce techncans and authorzed partners. It wll enable servce techncans to perform ther tasks on the coffee machne and ts add-on unts. These tasks nclude start-up, programmng, mantenance work, troubleshootng and product qualty settngs.! Warnng Danger of njury and damage to the machne! Improperly makng changes n the form of retrofts or repars can lead to njury or damage to the machne. Be sure to read the safety nformaton n the Servce folder. Programmng and settngs may only be undertaken by authorzed servce techncans. Modfcatons and repars may only be undertaken by authorzed servce techncans. Do not make any modfcatons to the machne that are not descrbed n the documentaton provded by Franke. Document Number: TD 103 421/A Order Number: 1H 328 259 For your safety 3
III. Machne error codes If an error occurs when the machne s n operaton, error messages are dsplayed on the dsplay. The error code lst provdes solutons. Indvdual components (heatng, motor valves, etc.) can be checked usng the respectve test menu (nput and output ports) see p. 15 and p. 14. As a matter of course, always restart the system frst, see p. 13. An event message s not dsplayed, but rather only recorded n the error hstory. The varable ndcated n the column Descrpton refers to the error hstory n Servce Tool 3. Error No. Error text Descrpton Soluton/remedy 2 Door open The grounds door s open, all outputs are blocked (Spg 24Vx s nterrupted n Hardware). The ongong product s stopped and the devce mmedately actvates the energy-savng mode. 3 Communcaton LP The power PCB has not responded three tmes wthn 1.5 sec. after PowerOn or s not ready, respectvely. 6 Old software SPLP The software verson of the power PCB s out-of-date. The power PCB remans n Reset status. 7 Ext. flash SW The software verson n the external Flash does not correspond to the software verson n the nternal Flash. 8 Internal CAN The CPU Prnt has not receved a message from the power PCB for longer than 800 ms. Close the grounds door. Devce must be restarted. restart the system; f that does not help, then swtch machne OFF/ON (dsconnect power for 30 seconds). The dsplay ndcates the requred software verson whch must be nstalled on the SPLP and/or s compatble wth the SPCPU-SW. Load requred software on the SPLP. Update the external Flash once agan. The versons must ft exactly. Possbly update once agan. Check the 14-pn cable from SPLP -- SPCPU; normally the CPU Prnt receves a message from the power PCB every 20 to 40 ms. The power PCB remans n Reset status. 9 No text, only entry n table Devce restarted The power PCB had a reset durng whch the CPU Prnt was normally n operatng mode. It s for that reason that the devce was restarted. Error Number 9 s only entered n the Error lst; nothng appears on the dsplay. 14 Temperature sensor The temperature sensor (NTC X212.1/8) on the boler heater has short-crcuted. 15 Temperature sensor The temperature sensor (NTC X212.1/8) on the boler heater has been nterrupted or the sensor s not present. System for correspondng heater remans blocked. System for correspondng heater remans blocked., Contnued on next page. 4 Machne error codes
Document Number: TD 103 421/A Order Number: 1H 328 259 Error No. Error text Descrpton Soluton/remedy 16 Temp. Dfference No temperature ncrease of a mnmum of 2 C was detected at the temperature sensor (NTC X212.1/8) on the boler heater wthn 45 sec. of heatng. 17 Overheatng The temperature of the boler heater has ncreased to more than 150 C or s 25 hgher than the nomnal value. 18 Temperature sensor The temperature sensor (NTC X212.2/9) on the brewng contaner heater has short-crcuted. 19 Temperature sensor The temperature sensor (NTC X212.2/9) on the brewng contaner heater has been nterrupted or the sensor s not present. 21 Overheatng The temperature of the brewng contaner heater has ncreased to 25 hgher than the nomnal value (BG_VOLL). 22 Heater tmeout The brewng contaner heater was swtched on for more than 12 mn. wthout nterrupton. 23 Heater tmeout The storage heater was swtched on for more than 12 mn. wthout nterrupton. 24 Heater tmeout The boler heater was swtched on for more than 12 mn. wthout nterrupton. 27 Temperature sensor The temperature sensor (NTC X212.3/10) on the storage heater has short-crcuted. 28 Temperature sensor The temperature sensor (NTC X212.3/10) on the storage heater has been nterrupted or the sensor s not present. 29 Overheatng The temperature of the storage heater has ncreased to 25 hgher than the nomnal value (VB_VOLL). 30 Coffee post-heatng The boler heater was heatng for more than 6 mn. wthout nterrupton and wthout reachng the nomnal value. The products reman blocked untl the nomnal value s reached. 40 Motor tmeout BG undefned poston. 20 pulses were not measured wthn 4 sec. durng travel. Possbly somethng s defectve n the electrcal crcut or the Klxon has trpped. System for correspondng heater remans blocked. System for correspondng heater remans blocked. System for correspondng heater remans blocked. System for correspondng heater remans blocked. Possbly somethng s defectve n the electrcal crcut or the Klxon has trpped. Possbly somethng s defectve n the electrcal crcut or the Klxon has trpped. Possbly somethng s defectve n the electrcal crcut or the Klxon has trpped. System for correspondng heater remans blocked. Error s cleared automatcally as soon as the nomnal value s reached once agan. restart or check system, respectvely., Contnued on next page. Machne error codes 5
Error No. Error text Descrpton Soluton/remedy 41 Motor tmeout BG wanted to open at top. 20 pulses were not measured wthn 4 sec. durng travel downwards. 42 Motor tmeout BG wanted to open at bottom. 20 pulses were not measured wthn 4 sec. durng travel upwards. 43 Motor tmeout BG wanted to close. 20 pulses were not measured wthn 4 sec. durng travel nto the mddle poston. 44 Motor tmeout The current of the BG rose above 2A (AD224) for 2 sec. durng travel upwards. 45 Motor tmeout The current of the BG rose above 2A (AD224) for 2 sec. durng travel downwards. restart or check system, respectvely. restart or check system, respectvely. restart or check system, respectvely. restart or check system, respectvely. restart or check system, respectvely. 50 Checkng card Chp type unknown. Remove card. Vable chp types are I2C and SLE4428/SLE5528. 51 Checkng card The card type not supported. Remove card. Supported card types are Install, Boot, Adjust and Adjust plus. 52 Checkng card There s a CRC check-sum error n the chp card dentfcaton block. 53 Checkng card There s a CRC check-sum error n the chp card header. Ths error may also occur f the chp card s nserted n the reader the wrong way round. 54 Readng card CRC error n the scope of reference data (machne data or product data). Remove card The card contans ncorrect data or the dentfcaton block s defectve. Remove card. Card contans ncorrect data or the header block s defectve. Remove card. Clear card and try agan. 55 Checkng card Chp type cannot be read. Remove card. 56 Checkng card RID code s not permtted by the Remove card. machne. 57 Checkng card PIX code s not permtted by the machne. Remove card. 58 Wrtng card An error occurred n the wrtng/readng check followng a wrte procedure. Remove card. Possbly not all memory cells could be wrtten to. Clean card and try agan. 59 Wrtng card The PSC code cannot be wrtten. Remove card. 60 Wrtng card Error-Counter >= 8 --> Card defectve. Remove card. 8 attempts were made to wrte the card wth the wrong PSC. Card s defectve., Contnued on next page. 6 Machne error codes
Document Number: TD 103 421/A Order Number: 1H 328 259 Error No. Error text Descrpton Soluton/remedy 61 Wrtng card Tmeout occurred whle wrtng. Remove card. The card s possbly defectve, because not everythng was wrtten wthn useful tme perod. Possbly try agan. 90 Mant. requred The Mantenance counter has expred by draws or by tme. 99 Water flter The "Water quantty" counter s greater than the programmed value from "1.23 Water flter" or (startng wth SW 1.3), the date for the planned flter change has been reached. 101 Emptyng the grounds contaner The grounds contaner must be empted. The programmed amount from 1.22 has been reached. 110 Flowmeter error Fewer than 2 pulses were detected wthn 2 sec. at Turbne B8 whle a coffee was beng dspensed. Nether of the turbne wheels acheved the requred quantty (2 pulses) wthn 2 sec. 111 Flowmeter error Fewer than 2 pulses were detected wthn 2 sec. at Turbne B9 whle a coffee was beng dspensed. Nether of the turbne wheels acheved the requred quantty (2 pulses) wthn 2 sec. 115 Check the water outlet If the brewng contaner does not fall below B5 wthn 1 mn. at the start of a BST, then ths message wll be dsplayed. 116 Electrode B5 Electrode B5 was not actvated wthn 75 s durng the water search n the ntalzaton process. 117 Electrode B4 Electrode B4 was not reached wthn 120 s durng the cleanng. 118 Electrode B5 Electrode B5 was actvated durng the water search, but fewer than 300 pulses (480 ml) were dosed. Set Mantenance counter 6.12 to zero. The flter must be replaced and the counter 6.3 water quantty must be cleared. All further brews untl rnsng are blocked untl the emptyng has been confrmed wth the CLEAN button. One brewng settng s deactvated. Check water ntake. Fnshed producton of the ongong product s tme-controlled on the bass of the most recently determned and vald tme. The error s cleared from the dsplay at the tme of product start and product completon. The turbne s read agan for the next subsequent product. Operaton resumes as soon as B5 s dry. Restart Cleanng procedure wll not be stopped as a result. Restart 121 Add ground coffee The ground coffee contaner s empty. Add ground coffee. Is updated every 10 s. 122 Ground coffee s empty Empty Message actvated. 2 more complete brews can be carred out., Contnued on next page. Machne error codes 7
Error No. Error text Descrpton Soluton/remedy 128 Ground coffee dosng unt Ground coffee dosng unt fewer than Restart fve pulses durng 1.0 s. 140 Calbrate store! The calbraton of the storage contaner s mssng. Calbrate the storage contaner. 141 Frequency store The frequency level montor of the Spectra-X-XL storage contaner measures frequences lower than 100 khz. Ether the probe s mssng or t s not connected or t measures ncorrectly. Further brewng s blocked by ths error. Connect the probe. 142 Add cleaner Cleanng flud must be topped up. Force. 143 Cleaner reserve Message as to how many cleanng cycles can stll be carred out. One cleanng can have 1 or 2 cycles wth cleaner. 144 Cleaner empty Cleanng flud s empty. When the error message appears for the frst tme, an addtonal 8 cleanng cycles can be carred out. 160 Battery low The voltage of the battery on the CPU s less than 2.5V or s absent. 200 Communcaton CS No Acknowledge (acknowledgement) to a message sent by the master (the coffee machne) came from the slave wthn 0.2 sec. or Ack-Tmo, respectvely. 201 Communcaton CS No data was receved wthn 5 sec. --> Data tmeout 202 Communcaton CS The check sum of one data packet was ncorrect. 203 Communcaton CS 5 NAK's (not understood) n a row have come back from the accountng devce. replace the battery (type CR2032, 3V). Cauton: Data could be lost f the power supply fals whle the battery s dead. Possbly the cable s broken or the accountng devce s not swtched on. Possbly the cable s broken. 204 Communcaton CS Payment protocol CS s deactvated. The cause s a USB cable that has been plugged n. Remove USB cable. 210 Accountng CAN The accountng devce has not returned a status response wthn 16 sec. 211 Accountng CAN An error wth a dfferent communcaton has occurred on the accountng devce (nterface). Press the Clean button, the CAN bus s re-ntalzed f nothng s runnng. Error s cleared automatcally as soon as the status s receved once agan.. Check accountng communcaton connectons and feeds., Contnued on next page. 8 Machne error codes
Error No. Error text Descrpton Soluton/remedy 240 Dsplay error The dsplay RAM s no longer present, t s possble that the dsplay controller has crashed. 245 No text, only entry n table Event message: Coffee machne was swtched on. 246 No text, only entry n table Event message: Coffee machne was swtched off. 249 No text, only entry n table Event message: Coffee machne was connected to the power supply. 250 No text, only entry n table Event message: Cleanng has started. Is montored automatcally every 10 sec. Ths error can only be read from the error hstory, because presentaton on the dsplay s only margnally possble at the tme of ts occurrence. Nothng s shown on the dsplay except entry n the table for nformaton purposes. Nothng s shown on the dsplay except entry n the table for nformaton purposes. Nothng s shown on the dsplay except entry n the table for nformaton purposes. Document Number: TD 103 421/A Order Number: 1H 328 259 251 No text, only entry n table Event message: Cleanng has ended. 252 No text, only entry n table Event message: Cleanng was canceled. 253 No text, only entry n table Event message: Cleanng was nterrupted because an nsuffcently large frequency change was detected wthn 30 sec. whle fllng the store and the contaner was not correctly flled. In addton, the level n the contaner was less than 1.8 lters. 256 No text, only entry n table Event message: Cleanng was canceled manually by the customer. 257 No text, only entry n table Event message: Cleanng was restarted because the key-operated swtch was swtched off wthn the 1st cleanng dosage. 260 No text, only entry n table Event message: The grounds door has been closed. 280 No text, only entry n table Vald calbraton of storage unt performed 281 No text, only entry n table Calbraton of storage unt nvald 290 No text, only entry n table Daylght Savng Tme/Standard Tme change No cancellaton of cleanng as a result Machne error codes 9
IV. Intalzaton Intalzaton s started mmedately after the machne s swtched on. Machne dsplays progress of the ntalzaton by means of bar elements n the dsplay. Each bar element represents one process step. 01 Intalzng 2011-09-01 Process Bar element Date 1. Intalzaton - Process steps Number of bar elements Process step Note 1 Start Intalzaton, "Mantenance" check, "Flter replacement" check 2 3 4 Startng frequency measurement VB 5 Emptyng the storage contaner Condtonal mode 1 6 Rnsng the storage contaner Condtonal mode 1 7 8 BG reference travel (downward). 9 10 BG emptyng and rnsng 11 12 Open BG at top 13 14 BG water dosng up to Electrode B5 15 B5 actve for frst tme 16 BG water dosng OK 17 18 Actvate heaters (Boler, BG, VB), rnse BG 19 20 BG rnsng completed, wat untl boler s heated up to nomnal value heatng-up threshold (15 C). 21 22 Check whether neutralzaton s necessary. 23 Mosten BG 24 Intalzaton procedure ended, bar dsappears mmedately once agan, change to "Please select". 1 Process steps are carred out only f the machne s dsconnected from the power supply or f the temperature of the storage contaner has fallen below the requred mnmum. 10 Intalzaton
V. Cleanng Cleanng of the machne n accordance wth separate cleanng nstructons. Machne dsplays progress of the cleanng by means of bar elements n the dsplay. Each bar element represents one process step. 01 Cleanng 2011-09-01 Process Bar element Date 1. Cleanng - Process steps Document Number: TD 103 421/A Order Number: 1H 328 259 Number of bar elements Process step Note 1 Empty BG (max. 2 mn.), Empty VB (untl Delta-f < 1 khz for 10 sec.) 2 Rnse VB, empty VB 3 Rnse out BG 4 Open BG at top 5 Dosng cleanng flud 6 BG contact tme 5 mn. runnng 7 Reflterng cleanng flud 8 Rnse out BG VB cleanng 9 2nd cycle dosng cleanng flud Jump from bar 8 to 13, f there s only 1 cleanng cycle (fxed) 10 BG contact tme 5 mn. runnng 11 Reflterng cleanng flud 12 Rnse out BG VB cleanng 13 Open BG at top 14 Fll Rnse 1 BG wth water 15 Rnse 1, water reflterng VB contact 3 mn. / VB cycl. dranng 16 Rnse 1 Rnse out BG Rnse 1 VB cycl. dranng (Y6, Y7) 17 Open BG at top Rnse 1 VB cycl. dranng 18 Fll 2 BG wth water Rnse 1 VB cycl. dranng, Contnued on next page. Cleanng 11
Number of bar elements Process step 19 Wat untl VB completely empty, then Rnse 2, clear water reflterng 20 Rnse 2 Rnse out BG Rnse 2 VB cycl. dranng (Y6, Y7, Y8) 21 Wat untl VB completely empty. 22 Handlng of counter, decson Neutralzaton, decson OffAfterCleanng. 23 Mosten BG straner, 24 Clean end. Note 12 Cleanng
VI. Troubleshootng usng the machne error codes 1. Machne restart As a matter of course, always restart the system frst. Among other thngs, a restart resets the CPU and the power PCB. 01 `` `` Swtch off machne. Dsconnect the machne from power for at least 30 seconds. The condensers wll dscharge. `` Swtch on machne. 2. Quck error resoluton The protocols or acknowledgment of many errors can be resolved by brefly pressng the button. For nstance, the CAN bus or the dsplay can be completely rebuld n ths way. Document Number: TD 103 421/A Order Number: 1H 328 259 01 Follow other troubleshootng nstructons. `` Very brefly (approx. 100 mllseconds) press CLEAN. The error wll be resolved and the dsplay may rebuld. Troubleshootng usng the machne error codes 13
VII. Output ports OK? The machne must be heated up n order to be able to perform optmal tests. To test whether a sgnal s beng sent from the desred component. Checks for correct functonalty. Followng testng va the output ports, the components should also be tested va the nput ports to ensure an accurate dagnoss. Only one output port can be actvated at a tme.! Warnng Danger of scaldng or njury from workng on a machne! Strct observaton of the drectons contaned n the nstructons s mperatve. Pay attenton and work carefully. Work as rapdly as possble. Notce Damage caused by contnuous operaton of ndvdual components! The Output Ports functon actvates ndvdual components for functon verfcaton. Excessvely long test operaton can destroy the components. Actvate components only 2 to 3 seconds for the functon test. Swtch off component mmedately after test. Notce Damage from overheatng the boler! The Output Ports functon actvates the boler for functon verfcaton. NTC temperature sensor montorng s not actve durng ths process. Operatng an empty boler or operatng too long n test mode can run the boler. Actvate components only 2 to 3 seconds for the functon test. Swtch off component mmedately after test. If test fals: Check the electrcal connectons to the component, see Secton 8 - Electrcal dagrams. Repeat the test. Check the component and replace t, f necessary. For nstructons on functon tests, see Secton 6 - Programmng, V. Programmng, 8. Test functons. 14 Output ports
VIII. Input ports OK? The machne must be heated up n order to be able to perform optmal tests. To test whether sgnal s beng receved by the desred component. Indrectly checks for correct functonalty. Status of the respectve nput port s dsplayed. Only one nput port can be actvated at a tme.! Warnng Danger of scaldng or njury from workng on a machne! Strct observaton of the drectons contaned n the nstructons s mperatve. Pay attenton and work carefully. Work as rapdly as possble. Notce Damage caused by contnuous operaton of ndvdual components! The Input Ports functon actvates ndvdual components for functon verfcaton. Excessvely long test operaton can destroy the components. Actvate components only 2 to 3 seconds for the functon test. Swtch off component mmedately after test. Document Number: TD 103 421/A Order Number: 1H 328 259 If test fals: Check the electrcal connectons to the component, see Secton 8 - Electrcal dagrams. Repeat the test. Check the component and replace t, f necessary. For nstructons on functon tests, see Secton 6 - Programmng, V. Programmng, 8. Test functons. Input ports 15
16 Input ports