CORPORATE PROFILE MITRA S. K. PRIVATE LIMITED
VISION: To be a respected and technically best- in- class global Inspection & Testing company MISSION: To provide accurate and prompt service using state-of-the-art technology and assure customer satisfaction through skill, enthusiasm and pride of our employees who are our most valuable resource. VALUES: TRUST INTEGRITY COMMITMENT CARE PASSION
GLOBAL PRESENCE U K LO Morocco Mauritania Turkey Jordan LO Oman India China LO S Korea Taiwan Japan AUSTRALIA BRAZIL CHINA HONG KONG INDIA INDONESIA JAPAN JORDAN MAURITANIA MOROCCO OMAN SOUTH AFRICA SOUTH KOREA TAIWAN TURKEY UAE UK Brazil South Africa LO Indonesia Australia LO - Existing LO - Liason Office - oratory
SERVICES Sampling - At Mines - From Stack - From Siding - From Barge Inspection - At Mines - At Stack - At Rake - At Barge Survey Quantity - Draught Survey - Weight Inspection Supervision (operations) - Vessel loading - Vessel unloading - Hatch after cleaning Analysis - Chemical - Physical - Micro Biological oratory Process Outsourcing Consultancy Services
SERVICE COMMODITIES Minerals Iron Ore Dolomite Manganese Ore Quartzite Limestone Bauxite Chrome Ore Bentonite Rock Phosphate Gypsum Coke & Coal Metals Steel Sponge Iron Pig Iron Copper Lead Zinc Aluminum Ferro Alloys Ferro Chrome Ferro Manganese Silicon Manganese Ferro Silicon Ferro Molybdenum Fertilizers Urea Muriate of Potash Mono Ammonium Phosphate Di Ammonium Phosphate Triple Super Phosphate Single Super Phosphate NPK Complex fertilizer Rock Phosphate Phosphoric Acid Sulfur
SERVICE COMMODITIES Environment Air - Stack Emission - Ambient - Fugitive / Work Zone - Indoor Air Quality - VOC Testing - Baseline Data Monitoring - Noise - Sawb - Micro-Biological Water - Drinking Water - Ground Water - Sludge - Package Drinking Water [Chemical, Bacteriological, PAH, PCB, Pesticides] - Process Water for Any type of Industries - Effluent Water/Waste Water [Domestic & Industrial] Food & Beverages Soil Oil Agricultural Products
LABORATORY INFRASTRUCTURE MSK is geared to serve through a network of well-equipped oratories throughout the key locations across the Globe MSK Central Testing oratory in Kolkata undertakes advanced Chemical, Radiological and Photometric Studies with Sophisticated Equipment and Experienced Scientists. All MSK s throughout the world are linked to this Central, draw resources (Manpower & Equipment) from it The oratories are staffed and managed by qualified and experienced Scientists, Chemist and Technicians. These personnel are provided with regular training to keep them abreast with the latest technology, techniques and equipments
LABORATORY NETWORK CHINA CHENNAI TURKEY GOA SOUTH AFRICA BARBIL MSK CENTRAL LABORATORY INDONESIA GANDHIGRAM BHUBANESHWAR UAE VIZAG OMAN BRAZIL
ACCREDITIONS & CREDENTIALS MSK is a member of International Federation of Inspection Agencies (IFIA) MSK is ISO 9001 : 2008 Certified A number of MSK s oratories Accredited as per ISO/IEC 17025:2005 MSK is recognized by Ministry of Environment and Forest [MoEF] MSK s Branches and Sites are recognized by EIC, GOI for 17020:2012 MSK s Indonesia oratory Accredited by KAN MSK, South Africa oratory, is accredited by SANAS as per ISO/IEC 17025:2005 We are Accredited Company
WHY CHOOSE MSK?
1. CONSISTENCY What does Consistency mean : Consistently accurate results, On Time and Every Time Results that are reproducible Maintain 48 hours turn around time for test result How MSK implements CONSISTENCY State-of-the Art s Average training of 50 hours imparted to all personnel in a year Trained and Competent Manpower Stringent Standard Testing Procedures Use of Ultra-Modern Equipment's Calibration of Equipment's on more frequent basis every 6 months Daily report on daily basis Qualified, Experienced & Skilled Manpower Empowerment of People Global Accreditation Cloud Based ERP Mistake proofing system and safe working conditions
2. KNOWLEDGE What does Knowledge mean in MSK : Technical knowledge in Chemistry and Instruments used for accurate analysis Applied R&D to develop more accurate methods of testing which is cost effective, quicker and safer Commercial knowledge and Business processes involved in various industries How is Knowledge gained at MSK? Grooming of Technically qualified people Regular participation in Workshops, Trade Fair, Conferences, Business Meets etc. Applied R&D blog Experimenting and adopting new techniques using new equipment
3. RESPONSIVENESS What is Responsiveness at MSK : Understanding client s perspective Exploring client needs Sensitizing staff towards: Customer needs Customer focus Response escalation and monitoring system to higher level till closure of the complaint. Levels & Hours Technica Level Of Escalation l Query Account Query Level 1 2 hours 6 hours Level 2 4 hours 12 hours Level 3 6 hours 18 hours Level 4 8 hours 24 hours Escalation Matrix Contact Point / Email ID/Phone Technical Escalation Operation Desk Email Id Phone Number Branch Manager Email Id Business Escalation Relationship Manager Email Id Phone Number Country Manager Phone Number / Business Group Head Business Group Head Email Id Email Id Phone Number Phone Number President / Vice-President (HR) Email Id Phone Number Managing Director / Director Email Id Phone Number Responsiveness in MSK means : Believe that growth is possible only if the customer grows By developing Knowledge and Competence Communicate the response Responding to all communication Same day response In a nutshell communicate the response and respond to all communication Institutionalize the response and monitoring system
THANK YOU Head Office: Mitra S. K. Private Limited Shrachi Centre - 5th. Floor, 74B, A. J. C. Bose Road, Kolkata - 700 016, West Bengal, India Phone : 91-33-2265 0006 07 / 4014 3000 Fax : 91-33-2265 0008 E-mail : info@mitrask.com http://www.mitrask.com
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