Survey on psychosocial factors in the workplace, Company XXX Online at www.companyxxx.copsoq.de German standard version of COPSOQ (Copenhagen Psychosocial Questionnaire) Generally results will be shown only if number of respondents is r than 10 persons. A. Angaben zu Ihrer Person und zu Ihrem Arbeitsplatz Block A will be modified to fit the company s inner order and the employees social structure and professional skills. A. Statements about yourself and your workplace A.1: In which area do you (mostly) work? (categories to be defined by company) V W X Y Z A.2: Your gender male female A.3: Age grouped up to 24 years 25-34 years 35-44 years 45-54 years 55 years or more A.4: To which profession do you belong in you current employment? (categories to be defined by company) A B C D E Eventually further questions on: size of organization, full-time/part-time work, years of occupation, management position etc. 1
B. Statements about your work and activities Block B represents the core of the German standard version of COPSOQ. It could be enhanced for example by additional modules on topics like client/customer harassment, noise and strain on voice, health behaviour and prevention etc., B.1: The following questions refer to the requirements of your job. (Please give an answer on each line). always often sometimes seldom n / 1. Do you have to work very fast? 2. Is your workload unevenly distributed so it piles up? 3. How often do you not have time to complete all your work tasks? 4. Do you have to do overtime / extra work? 5. Does your work put you in emotionally disturbing situations? B.1: Requirements of your job (part 2). (Please give an answer on each line) 6. Do you get emotionally involved in your work? 7. Is your work emotionally demanding? 8. Does your work require that you hide your feelings? 9. Does your work require that you do not state your opinion? somewhat to a B.2: The following questions refer to the balance between work and private life: How far do you with the following statements? (Please give an answer on each line) 1. The demands of my work interfere with my home and family life. 2. The amount of time my job takes up makes it difficult to fulfill my family responsibilities. 3. Things I want to do at home do not get done because of the demands my job puts on me. 4. My job produces strain that makes it difficult to fulfill family duties. 5. Due to work-related duties, I have to make changes to my plans for family activities. strongly slightly neither nor dis slightly dis strongly dis 2
B.3: The following questions refer to how much influence and freedom you have in your work. (Please give an answer on each line) 1. Do you have a degree of influence concerning your work? 2. Do you have a say in choosing who you work with? 3. Can you influence the amount of work assigned to you? 4. Do you have any influence on what you do at work? 5. Can you decide when to take a break? 6. Can you take holidays more or less when you wish? 7. Can you leave your work to have a chat with a colleague? 8. If you have some private business, is it possible for you to leave your place of work for half an hour without special permission? always often sometim es seldom n / B.4: The following questions refer to your development opportunities and the meaning of work. (Please give an answer on each line) always often sometim es seldom n / 1. Is your work varied? B.5: Development opportunities and meaning of work (part 2). (Please give an answer on each line) 1. Does your work require you to take the initiative? 2. Do you have the possibility of learning new things through your work? 3. Can you use your skills or expertise in your work? somewha t to a 4. Is your work meaningful? 5. Do you feel that the work you do is important? 6. Do you feel motivated and involved in your work? 3
7. Are you proud to be part of this organization? 8. Do you enjoy telling others about your place of work? 9. Do you feel that the problems at your place of work are yours too? 10. Do you feel that your place of work is of great personal importance to you? somewha t to a B.6: Now some questions about the arrangements and procedures in your work. (Please give an answer on each line) 1. At your place of work, are you informed well in advance concerning for example important decisions, changes, or plans for the future? 2. Do you receive all the information you need in order to do your work well? 3. Do you know exactly how much say you have at work? somewhat to a 4. Does your work have clear objectives? 5. Do you know exactly which areas are your responsibility? 6. Do you know exactly what is expected of you at work? 7. Do you do things at work, which are accepted by some people but not by others? 8. Are contradictory demands placed on you at work? 9. Do you sometimes have to do things, which ought to have been done in a different way? 10. Do you sometimes have to do things, which seem to you to be unnecessary? B.7: To what would you say that your immediate superior (Please give an answer on each line) 1....make sure that the individual member of staff has good development opportunities? somewhat to a 2....give high priority to job satisfaction? 3. are good at work planning? 4
somewhat to a 4. are good at solving conflicts? B.8: The following questions refer to your relationships with your colleagues and your superior. (Please give an answer on each line) always often sometim es seldom n / 1. How often do you get help and support from your colleagues? 2. How often are your colleagues willing to listen to your problems at work? 3. How often do you get help and support from your nearest superior? 4. How often is your immediate superior willing to listen to your work related problems? 5. How often do you talk with your superior about how well you carry out your work? 6. How often do you talk with your colleagues about how well you carry out your work? 7. Do you work separate from your colleagues? 8. Is it possible for you to talk to your colleagues while you are working? 9. Is there a good atmosphere between you and your colleagues? 10. Is there good co-operation between your colleagues at work? 11. Do you feel part of a community at your place of work? 12. How often do you feel unjustly criticized, bullied or shown up in front of others by your colleagues and your superior? B.8a: The next four questions are not about your own job but about the workplace as a whole.. (Please give an answer on each line) 1. Does the management trust the employees to do their work well? 2. Can you trust the information that comes from the management? somewhat to a 3. Are conflicts resolved in a fair way? 4. Is the work distributed fairly? B.9: Are you worried about. (Please give an answer on each line) 5
somewhat to a 1....becoming unemployed? 2....new technology making you redundant? 3....it being difficult for you to find another job if you became unemployed? 4....being transferred to another job against your will? B.10: How often in the course of the past year have you thought about giving up your teaching profession? (Please give an answer on each line) n some times a year some times a month some times a week each day B.11: Regarding your work in general. How pleased are you with very satisfied satisfied unsatisfied highly unsatisfied 1....your work prospects? 2. the people you work with? 3....the physical working conditions? 4....the way your department is run? 5....the way your abilities are used? 6....the interest and skills involved in your job? 7....your job as a whole, ything taken into consideration? Now some questions on work and health B.12: Your state of health: If you evaluate the best conceivable state of health at 10 points and the worst at 0 points: How many points do you then give to your present state of health? Please put a cross by the corresponding number. 0 1 2 3 4 5 6 7 8 9 10 Worst imaginable health state Best imaginable health state B.12a: How many days of work did you miss in the past 12 months because of a health problem (disease, health care or medical examination, but not including vacations)? no one not more than 9 10 24 days 25-99 days 100 days and more 6
no one not more than 9 10 24 days 25-99 days 100 days and more B.13: Energy and mental wellbeing: For each of the following statements please state how far they apply to you. (Please give an answer on each line) always often sometimes seldom n / 1. How often do you feel tired? 2. How often do you feel physically exhausted? 3. How often do you feel emotionally exhausted? 4. How often do you think: "I can't take it anymore"? 5. How often did you feel worn out? 6. How often do you feel weak and susceptible to disease? B.13a: How often does it happen that you (Please give an answer on each line) 1....have the feeling at the end of a day that you have not done enough, even though you have a lot of effort? 2. go to work, even though you feel really uncomfortable and sick? 3. go to work, even though you are on sick leave or the doctor wanted to give you a medical certificate? always often sometimes seldom n / B.14: How much of the time during the past 4 weeks have you always often sometimes seldom n / 1....had problems concentrating? 2....had difficulty in taking decisions? 3....had difficulty with remembering? 4....found it difficult to think clearly? 7
B.15: Below you will find five statements with which you can or dis. These statements refer to your life as a whole, not only to work. (Please give an answer on each line) 1. In most ways my life is close to my ideal. 2. The conditions of my life are excellent. 3. I am satisfied with my life. 4. So far I have gotten the important things I want in life. 5. If I could live my life over, I would change almost nothing. C. Free comments strongly slightly neither nor dis slightly dis dis strongly dis C1: In your opinion are there important aspects of stress in your job missing from this questionnaire. If so, what are they? (The statements you make here will be integrated into the report word for word as a list. So please avoid phraseology that will make you or others personally recognizable.) C.2: Do you have any remarks on the questionnaire? Thank you very much for your participation! Contact: Freiburg research centre for occupational sciences FFAW Dr. Matthias Nübling Dr. Hans-Joachim Lincke Martin Vomstein Ariane Haug Bertoldstr. 27 D-79098 Freiburg Tel: +49 (0)761 894421 Fax: +49 (0)0761 83432 E-mail: nuebling@ffaw.de lincke@ffaw.de vomstein@ffaw.de www.copsoq.de 8
Contents and scale construction of the questionnaire (: Nübling et al. 2010, 2006) Scale (or single item) N Items Questions A. structural and socio-demographic data A B. Situation at the working place Demands Quantitative demands 4 B1: 1-4 Emotional demands 3 B1: 5-7 Demands for hiding emotions 2 B1: 8,9 Work privacy conflict 5 B2: 1-5 Influence and possibilities for development Influence at work 4 B3: 1-4 Degree of freedom at work 4 B3: 5-8 Possibilities for development 4 B4: 1, B5: 1-3 Meaning of work 3 B5: 4-6 Commitment to the working place 4 B5: 7-10 Social relations and leadership Predictability 2 B6: 1-2 Role-clarity 4 B6: 3-6 Role-conflicts 4 B6: 7-10 Quality of leadership 4 B7: 1-4 Social support 4 B8: 1-4 Feedback at work 2 B8: 5-6 Social relations 2 B8: 7-8 Sense of communitiy 3 B8: 9-11 Mobbing ( single item) 1 B8: 12 Additional aspects Trust and justice 4 B8a: 1-4 Insecurity at work 4 B9: 1-4 B. Strain (Effects, Outcomes) Intention to leave (single item) 1 B10 Job satisfaction 7 B11: 1-7 General Health State 1 B12 Copenhagen Burnout Inventory (CBI) 6 B13: 1-6 Cognitive stress symptoms 4 B14: 1-4 Satisfaction with life 5 B15: 1-5 C. Open comments C Nübling M, Hasselhorn HM (2010): The Copenhagen Psychosocial Questionnaire in Germany: From the validation of the instrument to the formation of a job-specific database of psychosocial factors at work. Scandinavian Journal of Public Health 38: 120 124. Nübling, M.; Stößel, U.; Hasselhorn, H.-M.; Michaelis, M.; Hofmann, F.: Measuring psychological stress and strain at work: Evaluation of the COPSOQ Questionnaire in Germany. GMS Psychosoc Med. 2006; 3: Doc05. Available from: http://www.egms.de/en/journals/psm/2006-3/psm000025.shtml. www.copsoq.de 9