ANNUAL REPORT 2014/2015. Connecting Seniors, Enriching Lives

2 ANNUAL REPORT 2014/2015 0 1 5 Connecting Seniors, Enriching Lives

OUR VISION A nation where every senior is active, healthy and happy. OUR MISSION To provide friendship and care for seniors to age in place with community participation, enabling them to enjoy meaningful and enriching lives. OUR OBJECTIVES Relieve the loneliness, isolation and boredom of lonely seniors Facilitate integration of lonely seniors into the community Facilitate empowering of our lonely seniors Promote active and positive aging Encourage lonely seniors to age in place with community support Promote community participation in caring for the seniors OUR CORE VALUES (C.I.R.C.L.E) Commitment Integrity Respect Compassion Leadership Empathy We pledge to give our best to enrich the lives of those we touch We uphold trust and accountability in all we do We honour the individual s rights and beliefs We serve with kindness and openness We inspire and empower change for a better future We listen, we feel, we care 2

ANNUAL REPORT 2014/2015 CONTENTS CHAIRMAN S MESSAGE 4 OUR MANAGEMENT COMMITTEE 6 OUR MANAGEMENT BOARDS 7 ORGANISATION CHART 13 STATISTICAL HIGHLIGHTS 14 PARTNERING THE COMMUNITY TO COMBAT 16 LONELINESS AND BETTER SENIORS LIVES SIGNIFICANT ACTIVITIES & DEVELOPMENTS 18 FINANCIAL STATEMENTS 19 3

CHAIRMAN S MESSAGE FY 2014/15 was a milestone year for us. Lions Befrienders celebrated 20 years of friendship and care to the seniors, and marked the occasion during our annual Appreciation and Awards presentation event in October. Without the hard work, dedication and commitment of all the Lions, volunteers, staff, partners, organisations and individuals, the Association would not have come this far. We are grateful to everyone for the good work that you have done over the years. With the continued support of all those who have been with us throughout the years, we are confident that the Association will do even better, as we further expand our services to better meet the socioemotional needs of the ageing seniors, many of whom are pioneers who have contributed to nation-building. NEW DEVELOPMENTS In FY2014/15, we were appointed by the Ministry of Social and Family Development (MSF) as one of the Cluster Operators to run Senior Cluster Networks (SCNs) in three zones, namely Queenstown (August 2014), Tampines/Changi (January 2015), and Clementi/Bukit Timah (May 2015), where we are already operating Senior Activity Centres (Rental) [SAC (R)] and SACs (Cluster Support) [SAC (CS)]. The three key services within the SCN are SAC (R), SAC (CS) and Senior Group Home (SGH). The SCN concept was introduced to provide a continuum of integrated localised services to support vulnerable seniors. It will focus on maintaining seniors self-care abilities and building neighbours capability for mutual support. Our key role as a Cluster Operator is to facilitate the integration and provision of services available within the SCN. FINANCIAL POSITION AND FUNDRAISING LB s financial position remains strong. Income received from various sources such as fundraising activities and grants totalled $5.59 million, while expenditure totalled $4.52 million, resulting in a surplus of $1.07 million. At the end of the financial year, our accumulated fund was $7.45 million, which is equivalent to 1.65 years of reserves. PARTNERSHIP HIGHLIGHTS The Elderly Monitoring System (EMS), our collaborative effort with Ngee Ann Polytechnic and The New Paper, was being progressively rolled out and installed in the homes of our seniors living alone. We also partnered with Singtel, who supported this initiative by sponsoring 500 units of mobile and data SIM cards for the SMS-based system. We are immensely grateful to all our donors and friends who have supported the initiative so generously. We are also happy that our partnership with ComfortDelGro continues to stay strong since the launch of the Home Improvement Programme (HIP) in 2010. With the HIP fund, we have been able to purchase essential household items for more than 500 seniors. In addition, the 4

ANNUAL REPORT 2014/2015 ComfortDelGro staff have also brought the seniors for outings, as well as raised funds for our programmes. For that, we are extremely grateful. REACHING OUT TO MORE SENIORS AND VOLUNTEERS To reach out to more seniors who may be at risk of social isolation, our staff and volunteers increased the frequency of door-to-door visits outside office hours. We also organised outreach events at HDB void decks to encourage seniors to take part in activities and interviewed them to assess their suitability for our services. In addition, we worked closely with community partners that refer potential seniors to us. These efforts helped us to increase the number of beneficiaries under our programmes. As a result, we had to step up our vounteer recruitment efforts to attract more volunteers. To encourage potential volunteers to join us as befrienders, we organised experiential home visits in such areas as Henderson to give them hands-on experience in befriending. Our radio campaign in January on UFM100.3 s Ushine programme also helped us reach out to new befrienders. At the same time, these recruitment activites allowed us to also recruit Caring Assistance from Neighbours (CAN) volunteers for our Cluster Support programme. During the year, we organised several events to show our appreciation to the volunteers for their service commitment, including movie screenings, tea sessions and our annual Appreciation & Awards Night. In addition, we also continued to improve our support for our volunteers, including the review of the Lions Befrienders Volunteering 101 guidebook. IMPORTANT CONTRIBUTIONS FROM THE LIONS The Lions Clubs in Singapore continued to play an increasingly important role in the running of the programmes, as we transit into a new service model under the cluster operator scheme. They continue to untiringly provide support at the management committee and SAC board levels, as well as carry out service projects regularly and participate in fund raising programmes for the Lions Befrienders. We look forward to the support of the 80 clubs in the new financial year. RECOGNISING THE PIONEERS To empower seniors to age-in-place as valued members of the community is a constant work in progress. As Singapore celebrates her 50th year of independence this year, we continue in our efforts to reach out to touch the lives of the pioneers in Singapore; and we invite more Lions, friends and volunteers to join us as we work toward our vision of building a nation where every senior is active, healthy and happy! Thank you. - Lion Richard Koong Picture on the right: UFM100.3 deejays and volunteers taking a selfie with our senior at the experiential home visit.

MANAGEMENT COMMITTEE FRONT ROW (FROM LEFT TO RIGHT): Lion Joseph Lui (Assistant Honorary Treasurer; Chairman of Public Relations Sub-Committee), Lion Simon Lim (2 nd Vice Chairman; Chairman of Human Resource & Operating Standards Sub-Committee), 2 nd VDG Lion Gilbert Tan (Honorary Treasurer; Chairman of Lions Relations Sub-Committee), 1 st VDG Lion Nancy Lim (Ex-officio), Lion Richard Koong (Chairman), DG Lion Leslie Yong (Ex-officio), Lion William Loh (1 st Vice Chairman; Chairman of Befriending Programme Sub-Committee), Lion Jeffrey Yang, (Honorary Secretary; Chairman of Fundraising Sub-Committee), Lion Lee Sieow Seng, (Assistant Honorary Secretary, Chairman of Finance Sub-Committee) BACK ROW (FROM LEFT TO RIGHT): Lion Steven Goh (Co-opted director; President of Clementi SAC), PDG Lion Sylvester Heng (Co-opted director; President of Ghim Moh SAC), Lion Heng Mong Yong (Director; Chairman of Facilities Sub-Committee), Lion Loh Chuan Fatt (Co-opted director; President of Ang Mo Kio SAC), Lion Jenny Tan (Co-opted director; President of Tampines SAC), Lion Ronald Chua (Director; Chairman of Community Relations Sub-Committee), Lion Shirley Lee (Co-opted director ; Chairman of Befriender Relations Sub-Committee), Lion Yong Chiang Boon (Director; Chairman of Seniors Health Sub-Committee), Lion David Lim (Co-opted director), Lion Chan Chee Keong PBM (Co-opted director; Chairman of Befriender Training Academy Sub-Committee), PDG Lion Bobby Eng (Co-opted director; Chairman of Strategic Planning & Constitution & Bye-laws Sub Committee) NOT IN PHOTO: IPDG David Lee (Immediate Past Chairman), Lion Alex Lim (Director; President of Mei Ling SAC), Lion Maggie Shen (Director; Chairman of Corporate Relations Sub-Committee), Lion Chia Lai Soon (Co-opted director; President of Bendemeer SAC), Lion Ho Sum Kwong (Co-opted director; Chairman of Outreach SAC Sub-Committee), Lion Khoo Teck Kim (Co-opted director; Chairman of Audit Sub-Committee), Lion Alick Chia (Co-opted director) 6

ANNUAL REPORT 2014/2015 MANAGEMENT BOARDS ANG MO KIO SENIOR ACTIVITY CENTRE FRONT ROW (FROM LEFT TO RIGHT): Mr Patrick Ng, PBM (2 nd Vice President), Lion Edward Ma (Director), Lion Lawrence Sew (Honorary Treasurer), Lion Richard Seah (Immediate Past President), Lion Loh Chuan Fatt (President), 1 st VDG Lion Nancy Lim (Director) Lion Loh Yan Poh (Assistant Honorary Treasurer), Lion Lim Kim Hong (Honorary Secretary) BACK ROW (FROM LEFT TO RIGHT): Mr Lim Chee Kong (Director), Lion Sebena Lim (Director), Lion Marina Hong (Director), Lion Ou Siang Chin (Director), Lion Zen Sim (Director), Lion Donna Ng (Assistant Honorary Secretary), Mr Chandrasekaran Pillai, PBM (Director), Mrs Vasanitha Thevi Mohan, PBM (Director), Lion Joanna Soh (Director), Lion Cecilia Goh (Director) NOT IN PHOTO: Dr Intan Azura Binte Mokhtar (Chief Advisor; MP for Ang Mo Kio GRC), Lion Richard Koong (Advisor), Lion Chan Chee Keong, PBM (Advisor), Lion Chan Chik Wai (1 st Vice President), Lion Angeline Woo (Director), Lion Brandon Leow (Director), Lion Chris Goh (Director), Lion Steven Chee (Director), Lion Jessica Goh (Co-opted member) 7

BENDEMEER SENIOR ACTIVITY CENTRE FRONT ROW (FROM LEFT TO RIGHT): Mdm Elsie Sim (Director), Lion Corina Goh (Director) Lion Ronald Chua (1 st Vice President), Lion Chia Lai Soon (President), Lion Lisa Ng (Co-opted member), Lion Tan Kim Kee (Director) BACK ROW (FROM LEFT TO RIGHT): Lion William Chua (Assistant Honorary Secretary), Mr Wee Pang Kiat (Director), Lion Michael Tan (Honorary Treasurer), Mr Chia Cheng Ghee (Director), Lion Tan Eng Siong (Assistant Honorary Treasurer), Lion Jasmond Ong (Director), Lion Billy Moo (Honorary Secretary) NOT IN PHOTO: Mr Edwin Tong (Chief Advisor; MP for Moulmein-Kallang GRC), Lion Richard Koong (Advisor), IPDG Lion David Lee (Advisor), Lion Serene Tham (Director), Lion Richard Chew (Director), Lion Yap Ee Hong, PBM (Director) 8

CLEMENTI SENIOR ACTIVITY CENTRE ANNUAL REPORT 2014/2015 FRONT ROW (FROM LEFT TO RIGHT): Lion Bensonn Ong (Honorary Secretary), Lion Marthyn Ting (1 st Vice President), PDG Lion William Kwok (Advisor), Lion Steven Goh (President), Mr Richard Tan (2 nd Vice President), Lion Yvonne Yuen (Honorary Treasurer) BACK ROW (FROM LEFT TO RIGHT): Mr Anthony Yan (Co-opted member), Lion Jennifer Yee (Assistant Honorary Secretary), Lion Shirley Lee (Assistant Honorary Treasurer), Lion Lily Tan (Director), Lion Maggie Shen (Director), Mr Low Kok Suan, PBM (Director) NOT IN PHOTO: Mr Arthur Fong (Chief Advisor; MP for West Coast GRC), Lion Richard Koong (Advisor), Lion Joseph Low (Director), Lion Victor Kam (Co-opted member) 9

GHIM MOH SENIOR ACTIVITY CENTRE FRONT ROW (FROM LEFT TO RIGHT): Mr Khew Nee Khweh (Director), Lion Alun Chow (Director), Lion Mak Yew Wing, PBS, PBM, SBSt.J (Honorary Treasurer), Lion Kan Ngee Meng (Director), PDG Lion Sylvester Heng (President), Lion Yong Chiang Boon (1 st Vice President), Lion Peter Tan (Director) NOT IN PHOTO: Mr Christopher De Souza (Chief Advisor; MP for Holland-Bukit Timah GRC), Lion Richard Koong (Advisor), Lion Choy Poh Kee (Honorary Secretary), Lion William Tan (Assistant Honorary Secretary), Lion Gwee Chong Ho (Director), Ms Jenny Beh (Director) 10

ANNUAL REPORT 2014/2015 MEI LING SENIOR ACTIVITY CENTRE FRONT ROW (FROM LEFT TO RIGHT): Lion Ong Ai King (1 st Vice President), Lion Richard Koong (Advisor), Dr. Chia Shi- Lu (Chief Advisor; MP for Tanjong Pagar GRC), Lion Alex Lim (President), Mr Foo See Keat, PBM (2 nd Vice President) BACK ROW (FROM LEFT TO RIGHT): Lion Tan Thiam Theam (Co-opted member), Lion Sally Ang (Director), Lion Sherwin Seow (Co-opted member), Lion Clement Tan (Assistant Honorary Treasurer), Lion Tjen Hian Ka (Co-opted member), Lion Lim Eng Heng (Honorary Treasurer), Lion Jonathan Yap (Honorary Secretary), Mr Bernard Ong (Director), Ms Jeanisa Ng Pat Jiuen (Director) 11

TAMPINES SENIOR ACTIVITY CENTRE FRONT ROW (FROM LEFT TO RIGHT): Ms Brenda Tan (Director), Mr Patrick Tan (Director), PDG Lion Bobby Eng (Advisor), Lion Jenny Tan (President), Lion Amber Sim (Assistant Honorary Treasurer), Lion Daisy Loh (Director), Lion Linda Tan, (Assistant Honorary Secretary) BACK ROW (FROM LEFT TO RIGHT): Lion Charles Chau (Director), Lion Lai Say Bee (Honorary Secretary), Lion Jennifer Jern (Co-opted member), Lion Koh Keow Chai (Director), Lion Samuel Tay (Coopted member), Lion John Lee (Co-opted member), Lion Henry Liang, (Co-opted member), Lion Terence Lim (Director), Lion Dennis Tan (Co-opted member), Lion Angie Goh (Co-opted member), Lion Pauline Chang (Co-opted member) NOT IN PHOTO: Mr Baey Yam Keng (Chief Advisor; MP for Tampines GRC), Lion Richard Koong (Advisor), Lion Eunice Yap (2 nd Vice-President), Lion Shirley Teo (Honorary Treasurer), Lion William Chin (Director), Lion Dickie Khoo (Director), Lion Elaine Ng (Co-opted member), Lion Julie Chia (Co-opted member), Lion Ng Kek Huat (Co-opted member) 12

ANNUAL REPORT 2014/2015 ORGANISATION CHART MANAGEMENT COMMITTEE Executive Director BEFRIENDING SERVICES COMMUNITY OUTREACH SERVICES CORPORATE SERVICES Divisional Director Divisional Director Divisional Director Volunteer Management & Training Manager Assistant Directors Information Technology Manager HR & Admin Executive Finance Managers Befriender Executives Executive Executive Communications & Partnerships (Fundraising) Senior Executive & Executive Research & Development Manager Executive Managers Executives SAC Management Boards Senior Activity Centres [SAC(R)] SAC (Cluster Support) Centre Managers Case Managers Programme Executives & Assistants Case Assistants 13

STATISTICAL HIGHLIGHTS BEFRIENDING SERVICES: BEFRIENDEE STATISTICS 381 New Befriendees Registered 294 Befriendees Closed 681 Group Activities Coordinated 37,041 Group Activities Participation Total Number of Registered Befriendees Total Number of Befriendees Served FY2014/15 FY2013/14 2,920 FY2014/15 3,214 2,833 FY2013/14 3,082 BEFRIENDING SERVICES: BEFRIENDEE STATISTICS 977 Befrienders In Total 1 : 2.99 Befriender Befriendee Ratio 26 Training Sessions Conducted 351 Training Session Attendees 14

ANNUAL REPORT 2014/2015 COMMUNITY OUTREACH SERVICES: SENIOR ACTIVITY CENTRES (RENTAL) [SAC(R)] Total Membership FY2014/15 FY2013/14 Ang Mo Kio Bendemeer Clementi Ghim Moh Mei Ling Tampines Total FY2013/14 149 427 200 253 175 91 1295 FY2014/15 175 474 229 279 209 125 1491 Total no. of sessions conducted at SAC(R) FY2014/15 FY2013/14 Ang Mo Kio Bendemeer Clementi Ghim Moh Mei Ling Tampines Total FY2013/14 2,003 1,085 1,449 1,283 1,435 836 8,091 FY2014/15 1,813 1,530 1,342 887 1,696 991 8,259 Total participation in the sessions conducted FY2014/15 FY2013/14 Ang Mo Kio Bendemeer Clementi Ghim Moh Mei Ling Tampines Total FY2013/14 24,504 21,690 24,200 35,524 23,744 10,364 140,026 FY2014/15 23,378 23,889 25,980 32,938 25,892 11,295 143,372 COMMUNITY OUTREACH SERVICES: SENIOR ACTIVITY CENTRE (CLUSTER SUPPORT) [SAC(CS)] Bendemeer SAC (CS) Mei Ling SAC (CS) 157 Clients Served Since Inception* 74 Clients Served Since Inception Bendemeer SAC (CS) 11 Caring Assistance from Neighbours (CAN) carers* Mei Ling SAC (CS) 16 Caring Assistance from Neighbours (CAN) carers *In line with the Senior Cluster Network, Bendemeer SAC (CS) was handed over to TOUCH Community Services by March 2015 15

PARTNERING THE COMMUNITY TO COMBAT LONELINESS AND IMPROVE SENIORS LIVES BEFRIENDING IS MORE THAN HOME VISITS Recipient of Lions Befrienders Befriender of the Year Award 2014 Mr Lee Thian Pau (left in photo) shares one of his befriending stories. Befriending is more than home visits. Sometimes, it can even save lives. On one of Mr Lee Thian Pau s regular home visit to his befriendee, he knocked the door to find no response. Mr Lee noted that the meal delivery service had placed the senior s packed lunch at the door. As the food was still at the door, this indicated that the senior had not stepped out of the house. Concerned, Mr Lee checked on him again the next morning, but found the same packet of food at the door. Mr Lee thought that his befriendee could have been very tired and was perhaps still asleep. Undeterred, Mr Lee made a third trip to his residence that night. Sensing something amiss with the senior s disappearance, he alerted the befriender executive in charge. The police were called in to investigate. They found that the senior had fallen in the toilet and was severely dehydrated. Thanks to Mr Lee s keen observation and persistence, a life was saved in the nick of time. The value of weekly home visits cannot be overstated, and forms the basis of the befrienders work in building a meaningful relationship with the seniors. 16

ANNUAL REPORT 2014/2015 GOING BEYOND THE CALL OF DUTY OF A CENTRE VOLUNTEER SAC Volunteer of the Year 2014, Mdm Tay Soon Cheh (photo: 6th from left) seems to be everywhere. Mdm Tay Soon Cheh is a shining example of what volunteerism is about. Rain or shine, she is at the Bendemeer Senior Activity Centre (SAC) where she helps out almost five days in a row, or at organised events bringing seniors out. Mdm Tay also willingly travels across the island to other SACs wherever she may be needed, and has served at Mei Ling SAC and Tampines SAC as well. Indeed, her steadfast commitment and rapport with seniors has been invaluable. On many occasions, Mdm Tay had patiently coaxed seniors to join the SAC activities. Numerous seniors had shared their reservations about going to the SAC because they did not know anyone there. Mdm Tay helped them overcome their reservations by visiting them at their homes to build a relationship with them. Over time, the seniors saw her sincerity and began to take part in the SAC activities. Many seniors have benefited because of Mdm Tay s efforts, and are now more engaged in the community. They have also found comfort in the company of fellow peers, staff and volunteers at the SAC. Beyond helping out with activities at the centre, she goes the extra mile to help seniors run errands. She is also in touch with them through phone calls and home visits. Mdm Tay readily shares her knowledge of the seniors with newer volunteers, and helps to make the SAC a comfortable second home for the seniors. VISIONARY CORPORATE SERVICE RESPONSIBILITY (CSR) INITIATIVES Mount Elizabeth Hospital and Gleneagles Hospital Singapore were awarded the Distinguished Friend of Lions Befrienders at our annual Appreciation and Awards Presentation 2014 for their exemplary contributions toward the seniors well-being. Sponsored by Khazanah IHH Healthcare Fund, the Life Renewed Project at Mount Elizabeth Hospital performed cataract surgery on 43 of our needy beneficiaries, restoring the clarity of sight to 64 eyes in total. In addition to the cost of the procedure, the sponsorship included surgeon fees, pre- and post-consultation fees, hospitalization fees and medications. As part of Gleneagles Hospital s Strength for Life women s health campaign which aims to encourage women to take greater care of their health, Gleneagles embarked on a corporate social responsibility initiative to provide complimentary cataract surgery to 17 of our needy female beneficiaries from the Pioneer Generation. Sponsored by Khazanah IHH Healthcare Fund for Life Renewed, the sponsorship covered the cost of the procedure, surgeons fees, pre- and post-consultation charges, hospitalisation fees and medications. 17

Picture on the left: Charity Golf Fundraising Tournament held at Orchid Country Club Picture on the right: Installation of EMS unit at senior s home SIGNIFICANT ACTIVITIES & DEVELOPMENTS Picture on the top: Top award winners with Current and Past Chairmen and GOH Minister Chan Chun Sing at our 20th Anniversary celebration Picture on the bottom: Appreciation tea at the Istana (International Volunteer Day) July 2014 August 2014 September 2014 October 2014 November 2014 December 2014 January 2015 March 2015 Lions Befrienders Flag Day Mei Ling Senior Activity Centre s 15th Anniversary Appointed to run the Senior Cluster Network (SCN) at Queenstown Lions Befrienders Charity Golf SMU Challenge Partnership Lions Befrienders 20th Anniversary Cum Appreciation & Awards Presentation Ang Mo Kio Senior Activity Centre s 10th Anniversary International Volunteer Day UFM100.3 UShine campaign (Befriender Recruitment) Appointed to run the Senior Cluster Network (SCN) at Tampines/Changi Launch of Ngee Ann Polytechnic s social robot (Xuan) at Mei Ling Senior Activity Centre Completed installation of 101 Elderly Monitoring System (EMS) units 18

ANNUAL REPORT 2014/2015 FINANCIAL STATEMENT [UEN. S95SS0076A] [IPC No. IPC000228] [Registered in the Republic of Singapore] CONTENTS Statement by Management Committee 20 Independent Auditors Report 20 Combined Statement of Financial Position 21 Combined Statement of Comprehensive Income 22 Combined Statement of Changes in Funds 22 Combined Statement of Cash Flow 23 Notes to the Financial Statements 23-42 SUHAIMI SALLEH & ASSOCIATES [UEN.S88PF0247L] Public Accountants and Chartered Accountants Singapore 71 Ubi Cresent, #08-01 Excalibur Centre, Singapore 408571 T: (65) 6846 8376 F: (65) 6725 8161 19

LIONS BEFRIENDERS SERVICE ASSOCIATION (SINGAPORE) Blk 130, Bukit Merah View, #01-358 Tel: 1800 375 8600 Website: lionsbefrienders.org.sg SENIOR ACTIVITY CENTRE (RENTAL) Lions Befrienders (Ang Mo Kio) Blk 318, Ang Mo Kio Ave 1, #01-1453 Singapore 560318 Lions Befrienders (Bendemeer) Blk 32, Bendemeer Road, #01-799 Singapore 330032 Lions Befrienders (Clementi) Blk 420A Clementi Avenue 1, #02 03 Singapore 121420 Lions Befrienders (Ghim Moh) Blk 18, Ghim Moh Road, #01-115 Singapore 270018 Lions Befrienders (Mei Ling)* Blk 150, Mei Ling Street, #01-53 Singapore 141150 Lions Befrienders (Tampines) Blk 434, Tampines Street 43, #01-77 Singapore 520434 *with Senior Activity Centre (Cluster Support) MEMBER OF SUPPORTED BY A PROGRAMME OF DISTRICT 308-A1 SINGAPORE