Thomas

Thomas 1006 1008 1011 1012 Technical Manual

Contents Machine Operation / Setup Information...3 Types of Operation... 3 Coin Payout (1006, 1008)... 3 Card Payout (1011, 1012)... 3 Hopper Low Coin Level Detection (1006, 1008)... 3 Setup Menus... 4 Level 1 Menus... 4 Level 2 Menus... 4 Accessing the Setup Menus... 5 Specifications...8 Power... 8 Dimensions...8 Technical Information...9 Accessing the Control System... 9 Mains Supply Wiring... 10 Low Voltage Supply... 10 Fuses... 11 Lighting... 11 Wiring Schematic... 12 Control Board Description... 13 Background... 13 Power Supplies... 13 Processor... 13 Memory... 13 Display Contrast... 14 Jumper Links... 14 Control Board Layout... 14 Control Board Connectors... 15 Changing Payouts... 16 Banknote Reader... 17 Status LEDs... 17 Acceptance / Inhibit Adjustment... 17 Switch Settings... 17 Coin Mechanism... 19 Acceptance / Inhibit Adjustment... 19 Payout Hopper... 21 Adjustment for Different Coin Size... 21 Removing... 21 Maintenance... 22 Hopper Shelf Alignment... 23 Card Dispenser... 24 Adjustment for Different Card Size... 24 Removing... 24 Maintenance... 25 Appendix...26 Page 2 Thomas Automation Ltd.

Types of Operation Machine Operation / Setup Information Coin Payout (1006, 1008) The quantity of coins paid out for the available note or coin inputs was programmed into the machine s microcontroller at the time of order. 1006, 1008 - Coins are paid out immediately, to the value of the input, unless insufficient credit has been entered to match the payout programmed. 1008 only - Several coins can be inserted to add up to the value of the coin(s) / token(s) to be paid, which will be dispensed automatically when the required credit level is reached. Card Payout (1011, 1012) Typically, notes or coins are inserted until the price of the card is equalled or exceeded, at which point the card is dispensed. Treatment of any remaining credit after the card has been collected is defined at the time of order. E.g. 1. Leave any remaining credit on the credit display for further use. 2. Clear any remaining credit from the display and add this value to the Cleared Credit audit meter. 3. Clear any remaining credit from the display after a 3 minute delay and add this value to the Cleared Credit audit meter. Hopper Low Coin Level Detection (1006, 1008) Via the interaction of settings within the Setup menus and the specification of the machine, there are a variety of ways that the machine will respond to the detection of a low coin level. The Setup menu features an item Hp Low Fat (Hopper Low Fatal) the setting of which is described within the Setup Menus section later in this manual. If the Hopper Low Fatal setting is OFF, then the hopper is allowed to pay out all of its coins / tokens and run to empty. This has the disadvantage that the machine may not be able to complete the current transaction. If the Hopper Low Fatal setting is ON, then when the hopper is recorded as having a low level of coins, approximately 20 x GBP 1 coins, the machine will not allow any new transactions to be started. When a Hopper Low Level (or empty timeout) has prevented further transactions, the credit display will show the Diagnostic Code 21, the Diagnostic Code for Hopper low (empty). Thomas Automation Ltd. Page 3

Setup Menus There are 2 levels of Setup Menu which can be accessed via the Credit Display. A brief description of each item follows immediately below, with a description of the menu sequence and setting procedure following that. Level 1 Menus Clock As expected, allows both the time and date to be adjusted. ID Number Is used, in conjunction with the optional Hand Held, Plug in audit printer, to add a unique number (0-99) to a machine s audit printout. Thus allowing easy reference of audit printout to an individual machine on a site operating several machines. Ext. Code (Extended Banknote reader / Coin mech. Diagnostic Code). A service technician s tool. This feature will show the last diagnostic code received from the Banknote reader / Coin mech., e.g. Strim, Jam etc. This code will be preceded by a - character if the machine has been switched off / on since the code was received. See the Appendix: cctalk Note / Coin Event Code Information (RV939). Level 2 Menus Hp Low Fat (Hopper Low Level Fatal) The Coin Payout Hoppers are equipped with metal plates which, in conjunction with metallic coins, allow low coin levels to be detected. This menu allows the selection, usually decided at the time of order, of whether a recorded low level will put the machine out of service (Fatal) or not. Clr L.T.A. (Clear Long Term Audit) Used in conjunction with the optional Hand Held, Plug in audit printer, this setting allows the overall audit figures, that are printed in the lower part of an audit printout, to be reset at the same time as the period audit meters (that are also shown on the credit display) are reset. Notes: Setting the option does not clear the overall figures immediately; the period audit meters must be reset after the option has been set. Once set (or un-set) the option remains in that state until changed again. If the option is left set, the long term figures are no longer printed on audit print outs. Page 4 Thomas Automation Ltd.

Clr Aud No. Similar to Clearing the Long Term Audit figures above, this setting allows the incrementing record number on each audit print to be reset. Note: The option will only become available for selection once the Clr L.T.A. option has been set. Clr SRAM Only to be used under instruction from a Thomas service technician. Note / Coin Setup. This menu allows any note / coin to be individually enabled / inhibited by a site as a temporary measure. Notes: When used as a temporary function this setting does not change the content of the machine s attract mode, which will continue to show all of the original values that were accepted at the time of order. If an alternative message should be required to suit a specific situation, this can be programmed within the control chip at the time of order. Use of this alternative message will be controlled by the selection of an inhibit that matches the ordered specification. Accessing the Setup Menus With the machine idle and, if available, the optional Hand Held, Plug in audit printer not connected, proceed as shown on the following pages Thomas Automation Ltd. Page 5

Notes: In the following operational descriptions, Press implies press the button momentarily then release it, whereas Press and hold implies press and hold the button as instructed, releasing it when the indicated change is seen on the credit display. The 18 second timeout that would return a machine to the idle state if it was left in Audit Mode, does not apply when either the Level 1 or Level 2 menus are displayed Level 1 Menus Action Press the Print button Press and hold the Print button until the display changes to show the time and date (approximately 6 seconds) with the first figure flashing. (Release the Print button) Press Dump button Result Enters the audit menu Shows any outstanding Diagnostic Code or the Total Input meter Enters the Level 1 Menu Set time and date Increments the flashing figure Incrementing accelerates if this button is held Press Reset button Selects the next figure to the right (flashing) Press the Print button ID Number setting (0-99) Press Dump button Increments the ID Number. Incrementing accelerates if this button is held Press Reset button Decrements the ID Number Or, to enter the Level 2 Menus shown on the following page Press and hold the Print button until the display changes to show Hp Low Fat (approximately 6 seconds) Press Print button Press Reset button Press Print button Press Print button to continue stepping through the Audit data Shows Extended Diagnostic Code Resets figure Exits to Audit Mode Return to idle Page 6 Thomas Automation Ltd.

Level 2 Menus Action Having held the Print button whilst in ID Number setting, release it when the displayed message changes Press Dump button Press Print button Press Print button Press Print button Press Print button Press Print button Press Dump button Press Dump button Press Dump button Assuming Yes selected Press Reset button Assuming reset is required Press Dump button Press and hold Reset button until machine model number shown on Credit Display Press Print button at any stage before final press and hold of Reset button Press Dump button Press Dump button Press Reset button Press Print button Result Shows Hopper Low Fatal setting Hp Low Fat Toggles selection: Yes / No Advance to Clear Long Term Audit setting Clr L.T.A. Toggles selection: Yes / No Advance to Clear Audit Record Number setting Clr Aud No. ONLY if Clr L.T.A. = Yes Toggles selection: Yes / No Advance to Clear SRAM setting Clr SRAM Toggles selection: Yes / No Confirm message Toggles Confirm selection: Yes / No Until Yes is shown Resets all of memory and machine Returns to Clr SRAM start and abandons memory reset Advance to Note / Coin Setup setting Enters setting menu: Value - Acc Note / Coin indicated is Accepted Toggles selection: Acc / Dis Note / Coin indicated is Accepted / Disabled Advances to next available Note / Coin value Return to Note / Coin Setup start Exits to Audit Mode at the same point where it was left Thomas Automation Ltd. Page 7

Specifications Power Operating Voltage A Switch Mode PSU is fitted. Input voltage range: 100 ~ 240v Operating Current At 240v: 200mA Dimensions Height x Width x Depth (mm): 800 x 250 x 350 (inc. wall mounting frame) Weight: 39kg Approximate Coin Capacity: Based on GBP 1 coins 2000 coins Page 8 Thomas Automation Ltd.

Accessing the Control System Technical Information The machine s Control System is in 2 parts, the Control Board and the Power Supply. The Control Board, RP427, is mounted behind a cover on the rear wall of the machine behind the Note Collection Bin / Cash Tin. The Power Supply is mounted on the left side of the cabinet (when viewed from the front) behind the cover in which the Mains Rocker Switch is fitted. See below. The following can be accomplished without removal of the banknote reader, if present. Control Board - Switch off the machine and disconnect from the mains supply. - Remove the Note Collection Bin / Cash Tin. - Remove the PCB cover. Note: The cover has 2 keyhole slots in its upper edge and is fitted into slots in the Note Bin shelf to assist with fitting / removal. Power Supply Proceed as for accessing the Control Board, as detailed above, and then - Release the right hand panel (pushbuttons and printer socket mount) from both the cabinet and the left hand panel (mains switch). - Disconnect the left hand panel s earth cable. - Release the left hand panel s fixings to the cabinet. - The mains filter is attached to the cabinet by 2 x M3 nylok nuts. The 24v PSU is attached to the cabinet by 4 x 6mm M3 Pozidriv screws. Refitting is the reverse of removal. PCB COVER KEYHOLE SLOTS IN PCB COVER TOP EDGE RIGHT-HAND PANEL - FIXED TO PSU COVER PSU LOCATION POWER LED VIEWING APERTURE PCB COVER LOCATING TABS Thomas Automation Ltd. Page 9

Mains Supply Wiring The machine is supplied with a fixed lead for connection to a suitable wall socket, with the plug style being specified at the time of order. The lead has an external length of 150 cm. In the UK this lead is fused. Inside the cabinet the incoming mains conductors are brought directly to the mains switch, while the incoming earth is attached to the cabinet. The mains switch is an illuminated double pole device, which controls the live and neutral mains supply to the mains filter via the RW991 cable. The filtered mains supply is connected to the 24v switched mode power supply by RW992. Low Voltage Supply The RP427 PCB derives the supplies it requires from the 24 v DC supply it receives via the wiring loom, RW986. This loom also connects the 0v circuits of the Control Board to the earthed metalwork of the cabinet. Page 10 Thomas Automation Ltd.

Fuses There is only 1 replaceable fuse on the machine. This is found in the wall pug of the mains lead, where that type of plug houses a fuse. The power supply has 2 x self-resetting devices covering the incoming Live and Neutral supplies and, by self-monitoring circuitry, protects itself from excessive loads by turning off its output. Fuse Location Value Size Covers Mains plug 5 A 25 mm Machine lead (where plug top houses a fuse) PSU 3.15 A (T) Self-resetting Power supply Lighting The lamps used for paybowl illumination (1006, 1008) are 24 v / 3 Watt wedge bulbs, RL114. Thomas Automation Ltd. Page 11

Wiring Schematic INSIDE OF DOOR RQ456 16 X 1 LCD 2 X RL114 24V / 3W RK500 EMP800 (1008, 1012) RW591 RW991 MAIN CABINET RW986 MAIN LOOM OFF / ON RIGHT SIDE OF CABINET PRINT PRINTER SOCKET DUMP RESET RR450 SWITCH LEFT SIDE OF CABINET 1006, 1008 RW989 + PAYBOWL (1006, 1008) AND RK433 + RQ736 - OR - RP436 NV10 / RP430 NV8 (1006, 1011) RW462 RP427 RP431 PSU RE170 FILTER RW992 RW989 RW990 1011, 1012 RR659 AND RW988 3 X RR615 BUTTONS Page 12 Thomas Automation Ltd.

Control Board Description Background The RP427 Control Board was developed for machines with a single payout system when the NV8 Banknote reader was introduced in 2005. Due to changes incorporated into the revised model range; electronic audit, LCD credit display, printer facility, loom style cabinet wiring rather than individual harness etc, the board is not compatible with earlier versions of 1000 series single system machines. Power Supplies The 24v DC Supply:- Is taken directly to relay, RL1, to produce supply 24vR. This is made available on CON 3 as a peripheral supply. The primary function of RL1 is to allow a peripheral to be shut down if its internal controls should fail. The 24vR supply is also used as; the paybowl lamp supply via resistors R31 and R32, as well as the supply to transistor T1, whose output, 24vSW, is also made available on CON 3 as a peripheral supply. Supplies, via resistor R35, voltage regulator REG1 to produce the on-board 12vA supply and causes LED, DG1, to light. The 12vA supply is used to create the onboard 12vB supply, via diode D1, for the power sense circuit, and from which the onboard supply, 5vA, is produced via transistor T4. Supplied, via resistor, R23, voltage regulator REG2 to produce the on-board 5vB supply used principally for RS232 comms. Is also monitored by the power sense circuit. The purpose of the power sense circuit is to send a signal to the processor when the main power supplies are detected as failing, giving enough warning to the processor to allow it to save essential information correctly. Processor The PCB is fitted with a PIC 18F452, a microcontroller device which contains not only the processor but the ROM and RAM memory used for the control program as well as the processor's working memory. This is a Flash programmable device meaning that the ROM memory space can be erased and re-programmed for possible future updates from the Thomas Service and Support Centre. Memory The Control Board has its own on-board memory for the storage of audit information and operational conditions which may have caused a Diagnostic Code to be displayed. This information is stored in battery backed RAM. Thomas Automation Ltd. Page 13

Display Contrast The potentiometer VR1 provides the means of adjusting the contrast on the door mounted credit display. Adjust, if required, to improve the viewing angle or visibility of the display. Jumper Links There are 2 jumper link locations on the circuit board, although these have no function and the headers are not fitted. Control Board Layout PIN 1 VR1 CON2 CON1 PIC CONTROLLER REG1 REG2 T1 DG1 CON3 RP427 MAJOR ITEMS Page 14 Thomas Automation Ltd.

Control Board Connectors Note: Not all wires will be present on all machines. Conn / Pin Function Note Wire 1/1 Dump Button Sense Bn 1/2 Button 1 Sense Also on 2/2 Gn 1/3 24v Supply Rd / 0.5 1/4 Reset Button Sense Be 1/5 0vL Button 0v Bk 1/6 0v Supply Bk / 0.5 2/1 0vM NV8 + P/Bowl Lamps Gy / 0.5 2/2 Button 1 Sense Also on 1/2 Gn 2/3 Print Key Sense Vi 2/4 Print DTR Rd/Gn 2/5 Print Rx From Printer Or/Rd 2/6 5vA Yl 2/7 24vR Paybowl Lamp 1 Yl/Rd 2/8 cctalk TxRx Rd/Bk 2/9 LCD Contrast Yl/Gn 2/10 LCD Enab Vi/Rd 2/11 LCD DB5 Gy/Be 2/12 LCD DB7 Pk/Bk 2/13 0vL Printer: key / present / 0v + LCD Bk / 0.5 2/14 Button 2 Sense Gn 2/15 Printer Present Sense Yl/Bk 2/16 Print Tx To Printer Or/Bk 2/17 12vA NV8 + Printer Or / 0.5 2/18 5vB LCD Pk 2/19 24vR Paybowl Lamp 2 Wh/Rd 2/20 cctalk TxRx Rd/Be 2/21 LCD RS Gn/Rd 2/22 LCD DB4 Gy/Bk 2/23 LCD DB6 Wh/Bk 2/24 LCD Backlight Rd/Bn Suzo Cube / CDxxx Function 3/1 0vM Low Plates Gy 3/2 24vSW Rd/Gn 3/3 0vL Opto Gnd Bk 3/4 Exit Diode / Reset Hopper opto Anode (PIC O/P) Or/Bk 3/5 Coin / Ready Opto O/P Yl/Bk 3/6 - / Vend Card dispenser I/P Rd/Be 3/7 Low Sense / Empty Rd/Bk 3/8 0vM Motor Gy 3/9 24vR Relay Controlled for CD200 Rd 3/10 0vL Diode Cathode Bk 3/11 Security / Jam Or/Rd 3/12 12vA Opto Supply Or 3/13 - - - 3/14 - - - Thomas Automation Ltd. Page 15

Changing Payouts There are no facilities within the machine, either software, controls, switches or circuit board links, to allow the operator to vary the machine s action to its note / coin inputs. Should you require to change either the value of the coins to be paid from the hopper or of the cards to be dispensed, then you will need to contact the Thomas Service and Support Centre with your requirements. Apart from the information regarding the changes required, the Thomas Service and Support Centre will ask for the serial number of the machine to be modified, as this will allow them to check its original build specification. This detail enables the Thomas Service and Support Centre to identify any other issues which may be relevant to your machine, as well as to determine whether any other parts of the machine may require modification at the same time as the payout change is made e.g. To make the payout hopper suitable for the size of new coins to be paid, or to adjust the card dispenser to suit the thickness of the new cards. Install the payout update kit as follows:- 1. Gain access to the control board, RP427, as described in the section Accessing The Control System 2. Fit the new control chip in place of the original. 3. Modify or exchange the payout hopper (if required). See the subsection Removing in the section, Payout Hoppers. 4. Change the Banknote reader / Coin mechanism (if required). 5. Set Note / Coin inhibits (if required). See the sub-section Note / Coin Setup in the section, Setup Menus. 6. With the new control chip in place remember to reset the audit figures, especially if the payout coin denomination or card value has been changed. 7. Fit new coin bin labels if the payout coin denomination has been changed. 8. Test the completed machine to ensure it is operating as expected, before returning it to operation. Page 16 Thomas Automation Ltd.

Banknote Reader The banknote accepting models, 1006 and 1011, can be fitted with either the Innovative Technology NV10 Banknote Reader or its NV8 equivalent, should there be no NV10 version available for the specific application. Access to and operations on this unit, for the removal of foreign objects and cleaning, is covered within the 1006 Operator Guide (RV924) and the 1011 Operator Guide (RV946). If contemplating replacement of the Banknote Reader, the following should be considered:- Notes: 1. As communications between the Banknote Reader and the Control System are encrypted, an appropriately configured replacement Banknote Reader will be required. Use of an incorrectly setup Banknote Reader will result in the Diagnostic Code 32 being shown. 2. A Banknote Reader can only be replaced with another unit of the same Make and Model type. Use of a different Make or Model of Banknote Reader will result in the Diagnostic Code 39 being shown. 3. Due to design changes in the note entry bezel during manufacture of the NV8, the NV10 Banknote Reader can not automatically be assumed to be compatible with the note bezel of an NV8. Status LEDs LED Status Slow flashing (1 second) green heartbeat Slow flashing (1 second) red Fast flashing (1/2 second) red Permanent red Description Reader is healthy and ready to read a note. Reader is jammed, somewhere in the note path Reader cannot calibrate, sensor(s) may be blocked Memory has been corrupted Acceptance / Inhibit Adjustment There are no adjustments or switch settings on the Banknote Reader to affect acceptance rate (despite comments in early versions of the manufacturer s manual). Notes: Individual note inhibiting is available through the Level 2 Setup Menu, Note Setup, as detailed previously. Switch Settings Standard Setting: 1 and 2 = ON (Down) 3 and 4 = OFF (Up) Notes: Do not alter any switch. Thomas Automation Ltd. Page 17

The NV8 model Banknote Reader is more sensitive to bright external light sources than the NV10 model. We do not advise attempting to use the NV8 model when it is removed from its mount or when the machine s door is open. NOTE PATH ACCESS BUTTONS PUSH DOWN AND SQUEEZE OPTION SWITCHES AND STATUS LEDS THIS SIDE CONTROL CABLE CONNECTOR ON OPPOSITE SIDE NOTE PATH ACCESS BUTTON PUSH DOWN AND SQUEEZE UPPER FIXING HOOKS BANKNOTE ENTERS FROM THIS DIRECTION BEZEL RELEASE CATCH POSITION (PRESS BACK AND DOWN) BANKNOTE ENTERS FROM THIS DIRECTION BANKNOTE READER TOP VIEW BANKNOTE READER SIDE VIEW WITH TOP AND BOTTOM SECTIONS SEPARATED Page 18 Thomas Automation Ltd.

Coin Mechanism The coin accepting models, 1008 and 1012, are fitted with the wh Munzprufer EMP800.13 Coin mechanism. Details of access to and operations on this unit, for the removal of foreign objects and cleaning, is covered within the 1008 Operator Guide (RV925) and the 1012 Operator Guide (RV926). Acceptance rate adjustment, between Standard and Higher Security levels is selectable on this type of coin mechanism, as covered below:- Acceptance / Inhibit Adjustment Looking at the side of a coin mechanism (same side as the connection cable) there are 2 banks of 8 switches, see diagram below, which by default are set to:- 1 to 8 (lower bank) and 1 to 6 & 8 (upper bank) = OFF (towards the machine s door) 7 (upper bank) = ON (away from the machine s door) Note: The upper bank of switches, 1-8, is referred to as switches 9-16 in documentation and on the surrounding plastic moulding of the coin mech. COIN INHIBIT SWITCHES 9-16 COIN ENTRY COIN INHIBIT SWITCHES 1-8 FRONT CCTALK - COIN MECH CONTROL CABLE CONNECTOR Each coin denomination is typically pre-programmed with either 2 or 3 different levels of acceptance / security, as indicated on the mech s. printed label. The numbers shown in the table against a given denomination refer to the switch numbers mentioned above and relate to the width of the acceptance window as indicated at the top of the column. The acceptance windows progressively getting narrower, as shown, from left to right. When a switch is set ON it disables the acceptance window shown, hence the reason that most switches are initially set OFF. When increasing the security level of a coin, work from left to right across the printed table and test the results with a sample of coins to ensure the resultant operation is as expected. Switching all acceptance switches ON for a given coin will inhibit that coin. Notes: COIN MECH CONTROL SWITCHES Thomas Automation Ltd. Page 19

Increasing the security level is likely to decrease the acceptance rate of genuine coins. On GBP / EUR programmed coin mechs. switches 15 and 16 (upper bank 7 and 8) must always be in opposite states as these switches enable the different coin sets. Individual coin inhibiting is also available through the Level 2 Setup Menu, Coin Setup, as detailed previously. COIN MECHANISM PRINTED LABEL COIN DENOMINATIONS STANDARD ACCEPTANCE INCREASED SECURITY FURTHER INCREASED SECURITY BLOCKING SWITCH OUTPUT CHANNEL DETAIL FROM GBP / EUR COIN MECH LABEL 0.05 GBP 1 2 16 1 0.10 EUR 1 2 15 2 0.10 GBP 1 3 16 2 0.20 EUR 1 3 15 3 0.20 GBP 5 6 16 3 0.50 EUR 4 5 6 15 4 0.50 GBP 1 4 16 4 1.00 EUR 7 9 10 15 5 1.00 GBP 7 9 10 16 5 2.00 EUR 11 12 13 15 6 2.00 GBP 11 12 13 16 6 TK 15 14 14 1 TK 16 14 14 1 If considering replacement of the coin mechanism, the following should be considered:- Notes: 1. A coin mechanism can only be replaced with another unit of the same Make and Model type. Use of a different Make or Model of coin mechanism will result in the Diagnostic Code 39 being shown. Page 20 Thomas Automation Ltd.

Payout Hopper The payout hopper currently fitted is the Suzo cube hopper, with a Thomas originated modification to the coin detection method which ensures that coins are only counted if fully ejected from the hopper. If the Control System detects a coin signal from the hopper when it should not be running, it will immediately turn off relay RL1 which controls the overall supply of 24v power to the payout system that requires it and other devices. The machine will go out of service and show Empty on the credit display with, every 5 th cycle, the Diagnostic Code, E24. Adjustment for Different Coin Size Should the size of coin to be paid from the hopper change, usually because the coin denomination is to be changed, the Thomas Service and Support Centre can supply either a new hopper or, if requested, a modification kit to suit the size of the new coin. There are many combinations of parts to suit coins of different diameter and thickness. In the case of the GBP coins, only GBP 0.20 and GBP 0.01 coins share the same combinations of parts, i.e. Payout Hopper model. However, the different nature of these 2 coins calls for different opto sensor mounting plates to be used, so only the basic hopper, rather than the assembled hopper with its opto sensor and mounting plate, could be considered directly interchangeable between these 2 denominations. Use of the wrong denomination coins in a payout hopper usually causes it to jam. Warning: If the coin detector should be removed from its mounting plate, or the plate itself be removed from the hopper, the alignment of the opto sensor to the coin exit will need to be reset to ensure that coin jams or miscounting do not occur. This is especially important when using non-round coins such as the GBP 0.50 or GBP 0.20. Ensure the correct operation of the hopper is confirmed by thorough testing before the machine is put back into service. Removing If the coin hopper is to be removed from the machine, it should be emptied or at least have its coin level reduced so that the amount of coins is below the top of the payout hopper itself. (The bottom of the coin bin locates in the top of both hoppers and needs to be removed to allow the coin hopper to be lifted off its mount.) If the hopper is jammed or cannot be run to empty it, coins will have to be scooped from the coin bin via its filling aperture. 1. Empty (or reduce the coin level in) the hopper. 2. Turn off the machine. Thomas Automation Ltd. Page 21

3. Release the (M4 nylok) fixing nuts and lift the bin to clear the 2 keyhole slots in its rear face. The nuts were tightened during machine assembly for security during transportation. 4. Disconnect the earthing cable from the Pushon connector at the top left side of the stainless steel Paybowl and slide the paybowl towards you and out of the machine. The Paybowl has feet at each side to locate it on its shelf. 5. Press in the red plastic button visible low down in the front of the coin hopper and at the same time tip the hopper backwards to disengage it from its base. 6. As the coin hopper is brought forwards out of the machine its connection cable will be revealed. Press the lever on the white connector, to release the plug from the machine loom. 7. Refit the Payout Hopper in the reverse sequence of its removal. Notes: When the Paybowl is refitted, ensure its feet are located correctly in the shelf, that it is pushed fully back against the hopper and that the earthing cable is re-connected. Ensure that the cabinet door opens and closes without difficulty as the lip of the Paybowl passes through it. The alignment of the paybowl with the door is set in manufacture. If it is found that the paybowl does not align cleanly with the door aperture, possibly after the machine has been delivered, or the hopper shelf has been removed for some reason, the shelf should be re-aligned. See below. When the coin bin is refitted, ensure that its bottom is located inside the top of the hopper and that the keyhole slots visible via the filling aperture have fully engaged on the rear studs. Remember to re-tighten the securing nuts. Maintenance Approximately every 6 months or 500,000 coins:- Wipe all reachable places where coins go with a cloth sprayed with dry silicon spray. Ensure the coin exit mounted opto sensor is clear of any obstructions or dirt build-up using a small brush or aerosol duster. Page 22 Thomas Automation Ltd.

Hopper Shelf Alignment This should not be required with normal use of the machine as all operations and service functions can be completed without disturbing the shelf. The hopper shelf alignment is important for the correct operation of the machine in that it sets the position / alignment of the hopper, the paybowl and the coin bin as well as, in 1006, the position of the Banknote reader. First, the front to back position of the hopper shelf should be set:- 1. Disconnect and remove the Banknote reader and its sliding mount, if present. 2. Remove the Coin Bin. 3. Remove the Note Collection Bin / Cash Tin. 4. Ensure the Payout hopper and Paybowl are fitted correctly and that the Paybowl is pushed back fully against the front of the hopper. 5. Loosen the 4 screws visible under the sides of the shelf (2 each side) that attach the shelf to the cabinet, so that the shelf can be slid backwards and forwards. 6. Pull the shelf forwards (towards you). 7. Close the machine door gently on to the Paybowl ensuring the front of the paybowl is aligned with the door aperture and, as the door closes, it will push the shelf back into the cabinet to the correct position. You may need to lift the front of the shelf slightly to achieve this. The final position of the paybowl is with its front lip sticking out slightly through the door of the machine. 8. Tighten the fixing screws to secure the shelf in position and re-check its alignment. If only the height of the shelf needs adjusting at the stage, only loosen the front screws or the back screws as necessary to tilt the shelf to the correct height. 9. Confirm that the hopper shelf and hopper are not leaning to either side as this will affect the fit of the coin bin. 10. If earlier removed, refit the Banknote reader and check that it does not either prevent the door closing (by being too far forward) or that a gap is present between its front and the inside of the door (too far back). 11. The Banknote reader mounting bracket is fixed to the underside of the hopper shelf and should be adjusted in a similar manner to the way the hopper shelf was positioned. Thomas Automation Ltd. Page 23

Card Dispenser The Card Dispenser currently fitted is the Asahi Seiko CD1000/300. Adjustment for Different Card Size The card dispenser is compatible with cards that fall within the following range of sizes. Length Width Thickness 79 ~ 89 mm 52 ~ 56 mm 0.2 ~ 1.0 mm A change in the length or width dimensions of the cards to be dispensed does not require any adjustments to be made, as long as the dimensions stay with the range allowed for this dispenser. Should the card thickness change however, we recommend returning the card dispenser, along with some sample cards, to our Service and Support Centre for adjustment. Thomas Service Technicians have the necessary tools and experience to be able to undertake the adjustment procedure, which has several inter-related steps, and must be completed to a high degree of accuracy. The other issue which may be relevant to a change of card is the card material. Dispensers provided for paper cards have a different counter turning roller to dispensers provided for plastic cards. Paper card dispensers can be also be used for plastic card dispensing if required, but plastic card dispensers are not recommended for dispensing paper based cards. If you should wish to check the setting of your card dispenser or to attempt to adjust the card dispenser for a different thickness card, please contact the Thomas Service and Support Centre for advice. Removing The card dispenser does not have to be emptied before it is removed from the 1011 or 1012, but you may find it easier to handle if you remove the card stock holding cartridge from the dispenser mechanism first. Switch off the machine. Remove the 4 screws securing the dispenser to its shelf. Move the dispenser to the right to allow access to the connection cable and disconnect it from the machine loom by pressing the lever on the white connector to release the plug. Refit in the reverse sequence of its removal. After removal or adjustment of the dispenser, ensure it is tested before returning the machine to operation. Page 24 Thomas Automation Ltd.

Maintenance Approximately every 2 months or 10,000 operations, whichever is sooner:- Wipe the surface of the clutch roller (at the base of the card stack) with an alcohol moistened cloth. Clean dust from the opto sensor at the front of the dispenser (below the payout point) with a small brush or aerosol duster. Check the drive belts for wear and adjustment (1 ~ 2 mm deflection when light pressure is applied along longest edge). Check for accurate dispensing as incorrect adjustment for card thickness causes accelerated wear on the mechanism. For further information or advice on this item or any other matters, please contact our Service & Support Centre Team: THOMAS SERVICE Thomas Automatics & SUPPORT CENTRE Thomas Automation Ltd Unit 18 Service Hotline: 5 Weldon Road Meadow Lane Industrial Estate T: 01509 219912 Loughborough Loughborough Leicestershire T: 0845 130 4444 (UK only) Leics LE11 5RN LE11 1JPF: 0845 280 0650 England United Kingdom E: service@thomasa.co.uk Company Reg No: 2182974 Service England & Support Tel: 01509 21 99 12 VAT Reg No: GB 616 7301 54 W: www.thomasa.co.uk Email: service@thomasa.co.uk VAT Registration Number: GB 421 6056 85 Company registration number: 01135951 Thomas Automation Ltd. Page 25

Appendix cctalk Note / Coin Event Code Information The following information has been copied from the public domain document: cctalk Generic Specification 42-3 Table 7 - cctalk Bill Event Codes Code Event Type 00 Master inhibit active Status 01 Bill returned from escrow Status 02 Invalid bill (due to validation fail) Reject 03 Invalid bill (due to transport problem) Reject 04 Invalid bill (on serial) Status 05 Invalid bill (on DIP switches) Status 06 Bill jammed in transport (unsafe mode) Fatal Error 07 Bill jammed in stacker Fatal Error 08 Bill pulled backwards Fraud Attempt 09 Bill tamper Fraud Attempt 10 Stacker OK Status 11 Stacker removed Status 12 Stacker inserted Status 13 Stacker faulty Fatal Error 14 Stacker full Status 15 Stacker jammed Fatal Error 16 Bill jammed in transport (safe mode) Fatal Error 17 Opto fraud detected Fraud Attempt 18 String fraud detected Fraud Attempt There are two types of Bill jammed in transport errors safe mode and unsafe mode. The safe mode assumes that the note is hammed in a position which cannot be retrieved by the customer and so if validated a true credit can be given. The unsafe mode assumes that the customer can retrieve the note and so no credit should be given. Event Types: Credit Pending Credit Reject Fraud Attempt Fatal Error Status Bill accepted credit the customer Bill held in escrow decide whether to accept it. Bill rejected and returned to the customer. Fraud detected. Possible machine alarm. Service callout Informational only Page 26 Thomas Automation Ltd.

Table 2 - cctalk Coin Acceptor Error Code Table The following standard errors have been defined for a coin acceptor. Not all may be implemented so refer to the relevant product manual. A serial credit code indicates that a coin was definitely accepted. A serial error code may or may not indicate a coin was rejected due to most coin acceptors not having a specific reject sensor together with the wide range of possible error trigger conditions (hardware faults, coins getting stuck, deliberate fraud attempts etc.). Code Event Coin rejected? 00 Null event (no error) No 01 Reject coin Yes by definition 02 Inhibited coin Yes 03 Multiple window Yes 04 Wake-up timeout Possible 05 Validation timeout Possible 06 Credit sensor timeout Possible 07 Sorter opto timeout No 08 2 nd close coin error Yes 1 or more 09 Accept gate not ready Yes 10 Credit sensor not ready Yes 11 Sorter not ready Yes 12 Reject coin not cleared Yes 13 Validation sensor not ready Yes 14 Credit sensor blocked Yes 15 Sorter opto blocked Yes 16 Credit sequence error No 17 Coin going backwards No 18 Coin too fast (over credit sensor) No 19 Coin too slow (over credit sensor) No 20 C.O.S. mechanism activated (coin-on-string) No 21 DCE opto timeout Possible 22 DCE opto not seen Yes 23 Credit sensor reached too early No 24 Reject coin (repeated sequential trip) Yes 25 Reject slug Yes 26 Reject sensor blocked No 27 Games overload No 28 Max. coin meter pulses exceeded No 128 Inhibited coin (Type 1) Yes Inhibited coin (Type n) Yes 159 Inhibited coin (Type 32) Yes 253 Data block request (note α) No 254 Coin return mechanism activated (Flight deck open) No 255 Unspecified alarm code No Note α : Special Signalling mechanism to support slave requests for data Thomas Automation Ltd. Page 27