OEM WIRELESS DIALLER INSTALLATION & USER MANUAL. (Product No )

OEM WIRELESS DIALLER INSTALLATION & USER MANUAL (Product No. 100-023)

CONTENTS 1. INTRODUCTION... 2 2. FEATURES... 2 3. EQUIPMENT LIST... 3 4. INSTALLATION... 3 5. PROGRAM MODE... 4 5.1 To Enter Program Mode... 4 5.2 Software Version Number... 4 5.3 Time In Program Mode... 4 6. MANUAL PROGRAMMING... 5 6.1 Radio Key Pendant Programming (Radio Link Light DOUBLE-FLASHES)... 6 6.2 Client Account No. Programming (Line Fault Light DOUBLE-FLASHES)... 6 6.3 Phone Number 1 Programming (Battery Low Light DOUBLE-FLASHES)... 7 6.4 Phone Number 2 Programming (Mains On Light DOUBLE-FLASHES)... 7 7. INDICATORS... 8 7.1 Line Fault (Light FLASHES or DOUBLE FLASHES)... 8 7.2 Radio Link (Light FLASH)... 8 7.3 Battery Low (Light ON, FLASHES or DOUBLE-FLASHES)... 8 7.4 Mains On (Light FLASHES)... 9 8. ALARM REPORTING... 9 8.1 Radio Key Pendant Alarms... 10 8.2 Contact ID Reporting... 10 9. UP/DOWNLOAD... 11 9.1 Remote Programming Procedures... 11 9.2 Data Format... 11 10. USING THE DIALLER...12 10.1 Normal Operation... 12 10.2 To Call For Help... 12 11. DISPLAYS AND WARNINGS... 13 12. SPECIFICATIONS... 14 OEM Wireless Dialler Installation Manual v2.3.doc 1

1. INTRODUCTION Your OEM Wireless Dialler has been designed to provide you with the freedom and peace of mind in the knowledge that, should you need assistance or HELP, it is available to you 24 hours a day with the simple press of a Button. The modern slim line design of the OEM Wireless Dialler allows it to be installed unobtrusively anywhere and is ready when you need help. HELP can be summonsed by pressing a Button on your personal Pendant, which you can wear both inside your home or outside in the garden, ready for any emergency and giving you the freedom you enjoy for total control at all times. The OEM Wireless Dialler has been built to the highest of technical standards for the protection of people and property and manufactured to internationally accredited ISO9000 World Quality Standard. The OEM Wireless Dialler conforms to Australian and Austel Standards TS001, TS002, TS004, AZ/NZS3548, NZ Telecom PTC 200 and AS4268.2. Your OEM Wireless Dialler can be supplied with additional fixed or portable Radio Key Pendants, which can be worn or placed around the home as needed. Please contact SmartLink International Pty Ltd for further information. 2. FEATURES Mains On Indicator Battery Low Indicator Radio Link Indicator Line Fault Indicator Cancel Button Battery Compartment Handset Telephone Line In Power Input Battery Hatch OEM Wireless Dialler Installation Manual v2.3.doc 2

3. EQUIPMENT LIST SmartLink OEM Wireless Medi Alert Dialler Wrist-watch/Neck-chain Pendant Rechargeable 8.4V Ni-MH Battery AC Plug Pack (17V AC 300mA) Telephone Line Cord Installation Manual 4. INSTALLATION The OEM Wireless Dialler is extremely easy to install and requires no tools. The normal location for the OEM Wireless Dialler is at the first telephone installed in the premises. This ensures that the OEM Wireless Dialler has priority if it needs to send a message to the Control Centre. The local telephone sits beside the OEM Wireless Dialler to make it as unobtrusive as possible. Another important aspect of the installation is the location of the OEM Wireless Dialler to give optimum radio coverage. To give the best all round coverage it is best to have the OEM Wireless Dialler installed centrally in the premises. This may not always be possible due to the location of the telephone and Mains Power but it must still be a consideration. Once a suitable location is found the installation can take place. INSTALLATION EXAMPLE (This example is based on the common Telstra T200 series telephone) 1. Select the best location, taking into consideration the customers requirements and the above criteria. 2. Unplug the modular telephone plug on the T200 Telephone and plug it into the modular Telephone Line marked LINE on the OEM Wireless Dialler (see diagram to OEM Wireless Dialler FEATURES on Page 2). 3. Using the supplied jumper lead with a modular telephone plug on each end. Plug one end into the socket on the OEM Wireless Dialler marked PHONE and the other end into the T200 Telephone marked LINE (see diagram OEM Wireless Dialler FEATURES on Page 2). 4. Lift the Handset on the Telephone to check that dial tone is present. This completes the Telephone Wiring process. 5. Now connect the Battery (8.4 Volt Ni-Mh) and the Plug Pack to the OEM Wireless Dialler and turn the Mains ON (see diagram OEM Wireless Dialler FEATURES on Page 2). 6. OEM Wireless Dialler is now in Program Mode. Program Mode is indicated by the Radio Link Light Double Flashing (refer to Manual Programming on Page 5). 7. When programming has been completed, test the OEM Wireless Dialler back to the Control Centre. NB: It may be worth while to pre-program the OEM Wireless Dialler prior to arriving at the Customers premises to ensure a smooth installation takes place. OEM Wireless Dialler Installation Manual v2.3.doc 3

5. PROGRAM MODE Program Mode is indicated by the Radio Link light DOUBLE-FLASHES. Any un-programmed radio key may be programmed into the OEM Wireless Dialler. 5.1 To Enter Program Mode 1. Turn the OEM Wireless Dialler OFF by unplugging the Mains Plug and removing the 8.4 Volt Ni-MH Battery. 2. Turn the OEM Wireless Dialler ON by plugging the Mains Plug and connecting the 8.4 Volt Ni-MH Battery. 3. Following Power-up, the version number indicated by the Battery Low lights will be FLASHED. Then if the OEM Wireless Dialler is un-programmed it remains in Programming Mode until programmed. 5.2 Software Version Number Immediately after Power-up, the software version number is displayed. The following example shows how version 1.2 Software would be displayed: 1 2 Battery Low On On On START TIME END 5.3 Time In Program Mode If the OEM Wireless Dialler is un-programmed, it will remain in Program Mode until successfully programmed. Client Account Number, a Phone Number and Radio Key Pendant must be programmed. NB: The OEM Wireless Dialler will only accept programming of any further Radio Keys for 60 Seconds from Power-up! If the OEM Wireless Dialler is programmed, it will remain in Program Mode for 10 minutes or until Exit Program option has been selected by pressing the ON Button on any 3 Button Key. If the ON Button on a programmed 3 Button Key is pressed while the Radio Link light DOUBLE FLASHING (program keys enabled) the OEM Wireless Dialler will Exit Program Mode. If an Up/Download session is established, the OEM Wireless Dialler remains in the Remote Program Mode until the end of this session when either the OEM Wireless Dialler hangs up after 5 minutes or the remote end requests a hang up. OEM Wireless Dialler Installation Manual v2.3.doc 4

6. MANUAL PROGRAMMING NOTE: A THREE-BUTTON RADIO KEY IS REQUIRED A 3 Button (1 = ON, 2 = OFF & 3 = PANIC) Radio Key may be used to program in Client Account Number and Phone Numbers. Pressing the OFF Button will advance between programming Client Account Number, Phone Number 1, Phone Number 2, and back to Radio Key Programming. Refer to the QUICK TABLE on Page 7 for a list of the main programming functions. Note that the appropriate light will DOUBLE-FLASH to indicate which program option has been selected. Button 1 = ON or CALL Button 2 = OFF or CANCEL Button 3 = PANIC RADIO KEY SIGNAL STRENGTH This will only be displayed during Radio Key Program Mode. When the PANIC Button is pressed, the received radio signal strength is indicated as a relative number between 1 (weakest) and 9 (strongest). During Program Mode the Radio Link Light will: 1. DOUBLE FLASH 2. Turn ON when receiving a valid Radio Key message, indicating instantaneous radio signal strength. The four lights act as a bar graph in the following manner: Radio Level: 1-2 3-4 5-6 7-9 Mains On on Battery Low on on Radio Link on on on Line Fault on on on on OEM Wireless Dialler Installation Manual v2.3.doc 5

6.1 Radio Key Pendant Programming (Radio Link Light DOUBLE-FLASHES) Up to eight Radio Key Pendants may be programmed while the OEM Wireless Dialler is in Program Mode. Any Radio Key Pendant that has NOT been programmed into the OEM Wireless Dialler can be programmed or used to un-program all other Radio Key Pendants. If a Radio Key Pendant has already been programmed, it can be used to un-program all the previously programmed Radio Key Pendants. Attempting to program a ninth Radio Key Pendant will result in all the previously programmed Radio Key Pendants being un-programmed. NB: ALL PENDANTS MUST BE PROGRAMMED WITHIN 60 SECONDS FROM POWER-UP. 6.1.1 Programming Radio Key Pendant 1. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler short beeps once. 2. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler short beeps once. 3. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler short beeps three times. The Radio Key Pendant is now programmed. 6.1.2 Un-programming all Radio Key Pendants With an already programmed Radio Key Pendant: 1. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler long beeps once. 2. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler long beeps once. 3. Press PANIC Button on Radio Key Pendant. OEM Wireless Dialler long beeps three times. All the Radio Key Pendants are now un-programmed. With a Ninth un-programmed Radio Key Pendant: 1. Press PANIC Button once on Radio Key Pendant. OEM Wireless Dialler long beeps three times. All the Radio Key Pendants are now un-programmed. 6.2 Client Account No. Programming (Line Fault Light DOUBLE-FLASHES) A four Digit Client Account Number can be programmed as follows: 1. Using a programmed 3 Button Radio Key Pendant, press the OFF Button until only the Line Fault Light DOUBLE FLASHES. 2. Press the ON Button to view the Client Account Numbers, which already programmed in. OEM Wireless Dialler will beep and at the same time Radio Link Light FLASHED out. 3. Wait till all the Client Account Numbers are beeped and FLASHED out. 4. Press the ON Button for each digit required. Eg press twice for 2. 5. Then press the PANIC Button to store each digit, OEM Wireless Dialler will beep and at the same time Radio Link Light FLASHES according to the number entered. Eg beeps twice for 2. 6. OEM Wireless Dialler ready to accept the next digit. Repeat process until all digits entered. 7. Press the OFF Button when the Client Account Number required is completed. Again, OEM Wireless Dialler unit will beep and at the same time Radio Link Light is FLASHED out for each digit entered. 8. Press the ON Button again to read out what you have programmed in or press the OFF Button again and OEM Wireless Dialler will enter into the Phone Number 1 Program Mode. OEM Wireless Dialler Installation Manual v2.3.doc 6

6.3 Phone Number 1 Programming (Battery Low Light DOUBLE-FLASHES) As per Client Account Number Programming instructions but the Battery Low Light DOUBLE- FLASHES indicating Phone Number 1 Program Mode. Up to 19 digits may be programmed. Phone Number Table: No. of Presses Digit (ON Button) 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 10 * 11 # 12 Pause 13 6.4 Phone Number 2 Programming (Mains On Light DOUBLE-FLASHES) As per Phone Number 1 Programming instructions but the Mains On Light DOUBLE- FLASHES indicating Phone Number 2 Program Mode. Up to 19 digits may be programmed. NB: When sequence is repeated after the Phone Number 2 is entered and the OFF Button is pressed, the Radio Link Light will DOUBLE-FLASH. This indicates that if the ON Button or PANIC Button is pressed while in this mode then OEM Wireless Dialler will Exit Program Mode and be ready for operation if required. PRESSING THE "OFF" BUTTON IN SEQUENCE WILL TOGGLE BETWEEN PROGRAMMED FUNCTIONS AND PRESSING THE "ON" BUTTON WILL READ OUT ANY PROGRAMMED INFORMATION IN THE PARTICULAR PROGRAM FIELD AND BE READY TO ENTER IN ANY NEW INFORMATION. QUICK TABLE Radio Link Light DOUBLE-FLASHES Line Fault Light DOUBLE-FLASHES Battery Low Light DOUBLE-FLASHES Mains On Light DOUBLE-FLASHES Radio Link Light DOUBLE-FLASHES Radio Keys Programming Client Account Number Programming Phone Number 1 Programming Phone Number 2 Programming Ready to Exit Program Mode (NB: OEM Wireless Dialler will automatically Exit Program Mode after 10 minutes if left unattended) OEM Wireless Dialler Installation Manual v2.3.doc 7

7. INDICATORS The following indicator lights are provided on the OEM Wireless Dialler: Mains On Battery Low Radio Link Line Fault (Green) (Red) (Red) (Red) Indicator lights do not remain permanently ON under Mains Fail to conserve the Battery, consequently flashing indicators are used. A Light can be ON, OFF, or FLASHING. Two different flash mode are used to denote different conditions FLASH or DOUBLE-FLASH. 7.1 Line Fault (Light FLASHES or DOUBLE FLASHES) 7.1.1 Line Fail (light FLASHES) This occurs when disconnection of the telephone line is detected. This condition is tested for, every 2 minutes; clearing of this condition will also be tested for every 2 minutes. WARNING BEEPS THE OEM Wireless Dialler WILL BEEP FOR 30 SECONDS AFTER DETECTION OF A CONTINUOUS LINE LOSS CONDITION AND THEN EVERY 12 HOURS UNTIL RECTIFIED. 7.1.2 Dialler Fail (light DOUBLE-FLASHES) This occurs when the OEM Wireless Dialler has attempted to send a message and failed. This condition is tested for at every dial-out attempt. This condition will clear with a successful subsequent dial-out. WARNING BEEPS THE OEM Wireless Dialler WILL BEEP FOR 30 SECONDS AFTER DIALLER FAILED TO SEND A MESSAGE AND THEN EVERY 12 HOURS UNTIL RECTIFIED. 7.2 Radio Link (Light FLASH) The Radio Link light is normally OFF and will FLASH after a valid radio message is received. 7.3 Battery Low (Light ON, FLASHES or DOUBLE-FLASHES) The Battery Low light is normally OFF and will turn ON or FLASHES to indicate the following conditions. Battery Missing (light ON) - If this condition persists after 60 seconds, the OEM Wireless Dialler will report this to the Control Centre. A restore is reported when the Battery has been missing for more than 60 seconds and then a Battery is fitted. Battery Low (light FLASHES) - Alarms if the Battery has discharged below approximately 25% capacity. The OEM Wireless Dialler will report this to the Control Centre. A restore is reported when the Battery has recharged to approximately 75% capacity. OEM Wireless Dialler Installation Manual v2.3.doc 8

Battery Capacity Fail (light DOUBLE-FLASHES) - Alarms if the Battery cannot be properly recharged or cannot properly hold a charge. The OEM Wireless Dialler will report this to the Control Centre. A restore is reported when the Battery has been replaced. WARNING BEEPS THE OEM Wireless Dialler WILL BEEP IMMEDIATELY FOR 30 SECONDS UPON DETECTING ANY BATTERY LOW CONDITIONS AND AFTER THAT EVERY 24 HOURS UNTIL RECTIFIED. A Battery Missing or Battery Capacity Fail condition requires Battery replacement. These conditions can be distinguished from a Battery Low condition by the absence of an associated Mains Fail condition. Dynamic Battery tests (ie. Battery Voltage measured with a typical load briefly applied) are performed periodically to determine the Battery s charge level and capacity. A test for a Battery Missing is performed every few seconds. NB: When replacing the Battery, Mains should be left ON or else queued alarms and timers will be reset. 7.4 Mains On (Light FLASHES) Upon detecting a Mains Failure, the Mains On light FLASHES until Mains Power is restored. If the Mains Failure persists for more than 1 hour, a Mains Fail Alarm is reported to the Control Centre at a random time within the next hour. When the Mains Failure has ceased, a Mains Fail Restore is reported to the Control Centre (only if a Mains Fail had been previously reported). WARNING BEEPS - THE OEM Wireless Dialler WILL BEEP FOR 30 SECONDS AFTER ONE HOUR OF CONTINUOUS MAINS FAILURE AND CEASE UNTIL MAINS POWER IS RESTORED. System timing is derived from 50/60 Hz on the Mains. During Mains Failure, the OEM Wireless Dialler derives its timing from the crystal oscillator. Mains Failure and restore is reported over a 1 hour period to minimise Control Centre traffic when whole suburbs are blacked out. 8. ALARM REPORTING The OEM Wireless Dialler is connected to the telephone line such that when it attempts to send a message to the Control Centre, it unconditionally seizes the line and temporarily disconnects any other equipment sharing the line. The received dial tone is checked before the OEM Wireless Dialler dials out. However, when no dial tone has been received then the tone Link will be tested to see what type of tone has been selected. Phone Number 1 and 2 - Reports are usually sent on Phone Number 1 but if unsuccessful in connecting, it will dial Phone Number 2. The OEM Wireless Dialler alternates between each phone number approximately 5 times. When the OEM Wireless Dialler is not sending a message, other equipment will be able to operate normally. OEM Wireless Dialler Installation Manual v2.3.doc 9

Queuing Messages - The OEM Wireless Dialler is capable of simultaneously receiving radio messages and forwarding messages to the Control Centre, queuing messages if required up to a limit of 18 messages. If the OEM Wireless Dialler is unable to send a message due to a line fault, it queues the message and sends it when the fault condition is cleared. If the alarm queue overflows, the oldest messages shall be discarded. If an alarm is received during an Up/Download session, the message will be queued until the session is completed. 8.1 Radio Key Pendant Alarms The programmed Radio Key Pendants transmit alarms to the OEM Wireless Dialler which reports the alarms to the Control Centre. Possible Radio Key Pendant alarms are: 1. PANIC - Any Radio Key Pendant may send a Panic alarm (In this case a 130 Contact ID alarm) by pressing the PANIC Button (or the ON Button on a 3 Button Key Pendant) upon which the OEM Wireless Dialler will start beeping for 15 seconds. If fitted with a 3 Button Key (ON, OFF & PANIC), the Panic alarm can be aborted (within 15 seconds pre-alarm warning) by pressing the OFF Button or Restores any outstanding Alarm on that particular Channel. The Cancel Button on the unit will Restore all outstanding Alarms on all Channels. 2. Battery Low - Any Radio Key Pendant may transmit a Battery Low alarm, and when replaced, send a Restore. The OEM Wireless Dialler reports both of these to the Control Centre. 8.2 Contact ID Reporting The OEM Wireless Dialler uses the Contact ID protocol with the exception of Panic reporting on the 130 alarm (special application). This reporting is used to transmit alarms from a subscriber s site to a Control Centre via the telephone. The transmission is done using DTMF tones. 14 digits are sent to report an alarm. The format is as follows: SSSS 18 Q XYZ GG CCC E SSSS 4 digit subscriber ID 18 Uniquely identifies this format as Contact ID Q Event qualifier: (1 = New Alarm and 3 = Restore) XYZ Event code, see table below GG Group Code. (always 00) CCC Zone or sensor number or user ID for open/close reports E Error check PROGRAM OPTION CONTACT ID REPORT (XYZ) DEVICE Number (CCC) Alarm 130 Alarm 1-8 Mains Fail 301 AC Loss 301 Low Panel Battery 302 Low System Battery 302 Radio Keys Low Battery 384 RF Transmitter Low Battery 33-40 Test Call 602 Period test report 0 OEM Wireless Dialler Installation Manual v2.3.doc 10

9. UP/DOWNLOAD Client Account Number, Phone Number 1 & 2, Test Call Time and First Test Call Time, Silent or Audible Beeper and Key ID can be changed using Upload and Download. This function allows a connection to be made to the OEM Wireless Dialler over the telephone line, initiated from the remote end using a suitable PC, modem and the UpDownload Software. The OEM Wireless Dialler uses an answering technique called Fax defeat. Fax defeat is done by calling the OEM Wireless Dialler, hanging up and calling back. The OEM Wireless Dialler will answer the phone as soon as the call back ring is detected. If a session is not established within 30 seconds, the OEM Wireless Dialler will hang-up. Once a session is established, the OEM Wireless Dialler will unconditionally hang-up after 5 minutes if hang-up is not requested sooner by the remote end. 9.1 Remote Programming Procedures 1. Control Centre - Control Centre calls Customer to inform them that a change is required and instructs Customer on procedure. Control Centre then uses UpDownload Software to remotely program the OEM Wireless Dialler via a modem. 2. Customer - The telephone rings at customer site and the OEM Wireless Dialler auto answers telephone. 3. When Remote Programming is complete, the OEM Wireless Dialler hangs up and resumes normal operation. 9.2 Data Format The programmable data is to be Uploaded or Downloaded in the following format. Byte number 1 is sent/received first; the least-significant bit of each byte is sent/received first. BYTE NUMBER DATA 1-2 Client ID 1 to 4 digits 3-12L Primary Phone Number 1 to 19 digits 12H (not used; set to hex A) 13-22L Secondary Phone Number - 1 to 19 digits 22H (not used; set to hex A) 23-24 Radio Key ID 1 25-26 Radio Key ID 2 27-28 Radio Key ID 3 29-30 Radio Key ID 4 31-32 Radio Key ID 5 33-34 Radio Key ID 6 35-36 Radio Key ID 7 37-38 Radio Key ID 8 39 Enable/Disable Up/Download during Normal Operation (1 = Enabled and 0 = Disabled) default 1 40 Silent/Audible (1 = Audible and 0 = Silent) default 1 41 Test Call Time (0 to 7 Days) default 7 42 Time to next Test Call (0 to 24 Hours) default 13 OEM Wireless Dialler Installation Manual v2.3.doc 11

10. USING THE DIALLER 10.1 Normal Operation Your OEM Wireless Dialler will normally look like this: The Mains On Light on your OEM Wireless Dialler should be ON. 10.2 To Call For Help 1 You can make your OEM Wireless Dialler call for HELP by pressing the Help/Panic Button on your Radio Key Pendant for 2 seconds. 2 3 The Radio Link Light will flash once and your OEM Wireless Dialler will beep for 15 seconds to alert you that it is about to call the Control Centre for Help. Note that the Cancel Button on the unit will Restore all outstanding Alarms on all Channels. Your OEM Wireless Dialler will then automatically dial your Control Centre using the telephone line. When your Control Centre has received the Help Call, your OEM Wireless Dialler will beep 7 times to let you know that the call has been received. OEM Wireless Dialler Installation Manual v2.3.doc 12

11. DISPLAYS AND WARNINGS MAINS ON LIGHT FLASHING AC power fail Check and make sure that the mains power pack is plugged in and turned on at the power point. BATTERY LOW LIGHT FLASHING Power has been off for too long and battery is low or faulty Contact your installer or Control Centre. RADIO LINK LIGHT FLASHING The Radio Link Light will turn on momentarily after a valid signal has been received from your Radio Key Pendant (this is normal). LINE FAULT LIGHT FLASHING The telephone line has failed Check and make sure that the telephone lead is plugged in and all normal telephones are working. OEM Wireless Dialler Installation Manual v2.3.doc 13

12. SPECIFICATIONS OEM Wireless Dialler Dimensions Weight Quiescent Current AC Plug Pack Battery Backup Radio Receiver Sensitivity Range 205 x 145 x 35 mm 390 gms 1mA 17V AC 300mA 8.4V Ni-MH Superheterodyne > -105 dbm 50 metres open air (Subject to environmental conditions) Transmitter Type Frequency Power SAWR stabilised 303.875 MHz < 10uW (or various international compliances) Conforming Standards ISO9001 TS001 TS002 TS004 AZ/NZS3548 NZ Telecom PTC 200 AS4268.2 International Quality Standards Copyright SmartLink International Pty Ltd July 2008 Level 1, 304-308 New St, Brighton VIC 3186 Tel: (03) 9596 0770 Facsimile: (03) 9596 8195 Email: smartlink@smartlink.com.au Web Site: www.smartlink.com.au To the best of our knowledge, the information contained in this manual is correct at the time of print. SmartLink International Pty Ltd reserve the right to make changes to the features and specifications at any time without prior notice in the course of product development. OEM Wireless Dialler Installation Manual v2.3.doc 14