Innovative Healing Care and 10/11 NHG CORPORATE YEARBOOK National Healthcare Group 6 Commonwealth Lane, Level 6, GMTI Building, Singapore 149547 www.nhg.com.sg
Innovative Healing Care and Contents
07 The Board The Board 08
Mr Pang Kin Keong Mr Pang Kin Keong, Permanent Secretary of the Ministry of Law, was appointed to the NHG Board in April 2006. Mr Pang was formerly Director of the Internal Security Department, and also held the positions of Principal Private Secretary to the Prime Minister and Director of Trade in the Ministry of Trade & Industry. Mr Soh Gim Teik Mr Soh Gim Teik advises corporations through his firm, Finix Corporate Advisory LLP and has more than 33 years of experience in accounting, finance and general management. He previously served as an executive director and Finance Director/Chief Financial Officer of Sincere Watch Limited, a company listed on the SGX, for 15 years until August 2008. Prior to that, he worked in the public accounting sector and was the founding partner of Soh, Wong & Partners, the predecessor firm of LTC LLP. Mr Soh is a member of the Institute of Certified Public Accountants of Singapore (ICPAS) and a Fellow of the Singapore Institute of Directors. He is the immediate past Chairman of the CFO Committee of ICPAS, and was previously a committee member of the Professional Accountants in Business Committee of the International Federation of Accountants (IFAC). He was named the Best CFO of the Year at the inaugural Singapore Corporate Awards in 2006 in the Main Board Listed Companies by Market Capitalization of below S$500 million category. Mr R. Sinnakaruppan Mr R. Sinnakaruppan is presently Chairman/CEO of Singapore Education Academy (AsiaPac) Pte Ltd,a holding company for a group of education companies involved in a wide range of products and services for children and adult education He has served and continues to serve in statutory boards/ community organisatons/ listed companies including HDB, CAAS, MDA, ITE, Singapore Polytechnic, NTU,NTU Alumni Club, Singapore Polytechnic,, SINDA Board of Trustees, Accel Frontline Ltd, and SLF Leisure Pte Ltd and many more. He also served as Member of Parliament from 1991-2001. He is a Foreign and Commonwealth Scholar and was educated in Harvard Business School, Loughborough University and NTU (NTI). Dr Ross Wilson Dr Ross Wilson is Chief Medical Officer & Senior Vice President, Quality, in New York City Health and Hospital Corporation. Prior to taking on his current role at the large public health system in New York, Dr Wilson was the Director of the Centre for Healthcare Improvement in the Northern Sydney Central Coast Health Service in Australia. In addition, he has held many leadership, Board and management roles in Australian and international public health systems. Dr Wilson was the Chairman of the Strategic Advisory Board for the International Forum for Quality and Safety in Health Care and International Advisor to the Australian Commission for Safety and Quality in Health Care, until July 2009. Previously, as a member of the Executive (2001-2006) of the Australian Council for the Safety and Quality of Health Care and inaugural Chair of the NSW Ministerial Advisory Committee for Quality in Health Care (1996-2002) Dr Wilson had significant strategic and policy roles in the improvement of the quality and safety of health care. As leader of the Quality in Australian Health Care Study (1993-1995) and more recently, the Eastern Mediterranean and African WHO regional study of patient safety in developing economies (2005-2008), Dr Wilson has a long research and publication experience in the epidemiology of patient safety. Since 1999, leadership, training and project support for clinical improvement through the Clinical Practice Improvement program and its associated projects, have been key interests. Dr Wilson has been a member of the WHO World Alliance for Patient Safety Expert Advisory Group, a contributor to the WHO Patient Safety Research Council, a member of the WHO International Steering Committee for Patient Safety Solutions, a member of the Asia-Pacific Regional Council for Joint Commission International and a member of the Editorial Board of the British Medical Journal. Until 2005, Dr Wilson had a clinical role as Senior Specialist in Intensive Care Medicine at Royal North Shore Hospital, a teaching hospital of the University of Sydney. Dr Wilson Wong Dr Wilson Wong is a graduate of the Medical Faculty, National University of Singapore, 1981. Shortly after completing his National Service in 1984, he joined Raffles Medical Group as a family physician and has since been a key member in Raffles Medical Clinics, the primary healthcare division of Raffles Medical Group. In 1997, when Raffles Medical Group was listed on the Stock Exchange of Singapore, Dr Wong was the Clinical Director and General Manager of the Raffles Medical Clinics and was responsible for the business, operations and clinical standards in all Raffles clinics.. Today, Dr Wong is the Medical Director and a Consultant in Raffles Medical. As the Medical Director, he oversees all professional and clinical matters in the Raffles chain of clinics throughout Singapore. Dr Wong continues to actively practise Family and Occupational medicine in the Changi Airport Medical Centre as well as train and mentor newer doctors in the Group. He also acts as medical advisor to companies on staff health and medical issues. He joined the NHG Board in 2009. Currently serving as an independent director on the boards of several SGX listed companies, he has also been a director of a Hong Kong listed company as well as in various other private companies in Singapore, Malaysia, Thailand, Taiwan, PRC and India. Additionally, he is a director and finance committee chairperson in a number of charitable and non-profit organizations and regularly participates as panelist and speaker for various organizations. Mr Soh holds a Bachelor of Accountancy degree from the University of Singapore. 09 The Board The Board 10
Ms Lim Yee Juan Chief Financial Officer, National Healthcare Group Mrs Olivia Tay Chief Human Resource Officer, National Healthcare Group Mr Linus Tham Chief Corporate Development Officer, National Healthcare Group Chief Operating Officer, Institute of Mental Health/Woodridge Hospital Adjunct Assoc/Prof Nellie Yeo Chief Quality Officer, National Healthcare Group Executive Director, National Healthcare Group College Mr Ho Khai Leng Chief Information Officer, National Healthcare Group Ms Wong Fong Tze Chief Corporate Communications Officer, National Healthcare Group (wef 27June 2011) Dr Eugene Fidelis Soh Chief Operating Officer, Tan Tock Seng Hospital Ms Grace Chiang Chief Operating Officer, National Healthcare Group Polyclinics Mr Choo Kin Poo Executive Director, Research & Development Office, National Healthcare Group Assoc/Prof Thomas Lew Chairman, Medical Board, Tan Tock Seng Hospital (wef February 2011) Assoc/Prof Rathi Mahendran Chairman Medical Board, Institute of Mental Health/ Woodbridge Hospital 11 NHG Senior Management NHG Senior Management 12
13 Clinical Services Clinical Services 14
15 Clinical Services Clinical Services 16
21 Education Education 22
23 Education Education 24
25 Research Research 26
27 Research Research 28
29 Technology Technology 30
31 Technology Technology 32
33 Technology Technology 34
35 Our People/Awards and Achievements Our People/Awards and Achievements 36
Nurturing our People Recognising their Achievements 37 Our People/Awards and Achievements Our People/Awards and Achievements 38
39 Our People/Awards and Achievements Our People/Awards and Achievements 40
41 Our Institutions Our Institutions 42
43 Our Institutions Our Institutions 44
45 Our Institutions Our Institutions 46
47 Our Institutions Our Institutions 48
90% 84% 84% 84% 45% -CDC 48% 52% 55 216 49% -CDC 2 -CDC 22 26 4 -CDC 8 APR 10 - JUN 10 JUL 10 - SEP 10 CLASS A CLASS B1 80% 82% 85% 83% 454 176 566 1,712 135 189 -CDC 92 44% -CDC 47% 32% -CDC 53% 26 -CDC 84 -CDC OCT 10 - DEC 10 JAN 11 - MAR 11 CLASS B2 CLASS C CLASSLESS Class A Class B1 Class B2 Class C Classless FY 2010 FY 2009 Change Change% 55 216 454 566 135 1,426 1,388 38 3% -CDC 2 4 26 84 189 305 305 0 0% 22 8 176 1,712 92 2,010 2,010 0 0% 26 26 24 2 8% Total NHG 105 228 656 2,362 416 3,767 3,727 40 1% Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 90% 84% 80% 85% -CDC 45% 49% 44% 32% 84% 84% 82% 83% 48% 52% 47% 53% Above information is obtained from MOH Bulletin as at 31st March 2011, except Above information is obtained from MOH Bulletin as at 31st March 2011, except 49 Statistics Statistics 50
15,346 14,745 149,141 150,928 2,430 2,519 109,767 105,355 391 -CDC 107 454 -CDC 119 4,287 -CDC 1,133 4,366 -CDC 1,237 APR 10 - JUN 10 JUL 10 - SEP 10 APR 10 - JUN 10 JUL 10 - SEP 10 13,735 2,464 13,515 2,392 100,643 147,392 103,543 146,863 338 -CDC 80 335 -CDC 92 3,761 -CDC 1,126 3,010 -CDC 1,240 OCT 10 - DEC 10 JAN 11 - MAR 11 OCT 10 - DEC 10 JAN 11 - MAR 11 Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% 15,346 14,745 13,735 13,515 57,341 59,955 (2,614) -4% -CDC 391 454 338 335 1,518 1,671 (153) -9% 2,430 2,519 2,464 2,392 9,805 9,113 692 8% 107 119 80 92 398 513 (115) -22% Total NHG 18,274 17,837 16,617 16,334 69,062 71,252 (2,190) -3% Above information is obtained from MOH Bulletin as at 31st March 2011, except Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% 109,767 105,355 100,643 103,543 419,308 405,309 13,999 3% -CDC 4,287 4,366 3,761 3,010 15,424 16,325 (901) -6% 149,141 150,928 147,392 146,863 594,324 583,592 10,732 2% 1,133 1,237 1,126 1,240 4,736 4,080 656 16% Total NHG 264,328 261,886 252,922 254,656 1,033,792 1,009,306 24,486 2% Above information is obtained from MOH Bulletin as at 31st March 2011, except 51 Statistics Statistics 52
7.8 -CDC 9.5 11.9 5.9 4.3 -CDC 15.0 5.5 CLASS A CLASS B1 12.7 82.1 6.2 6.3 -CDC 8.1 13.3 -CDC CLASS B2 CLASS C Class A Class B1 Class B2 Class C 5.5 5.9 6.2 8.1 -CDC 7.8 4.3 6.3 13.3 9.5 15.0 12.7 82.1 11.9 Above information is obtained from MOH Bulletin as at 31st March 2011, average of 4 quarters, except. Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% 12,213 12,124 10,770 10,842 45,949 47,329 (1,380) -3% Total NHG 12,213 12,124 10,770 10,842 45,949 47,329 (1,380) -3% Above information is obtained from MOH Bulletin as at 31st March 2011. 53 Statistics Statistics 54
146,235 78,315 NSC 150,160 82,272 NSC 38,528 40,629 45,102 8,273 -CDC 1,807 9,011 -CDC 1,958 38,263 APR 10 - JUN 10 JUL 10 SEP 10 36,799 36,332 141,840 78,612 NSC 145,734 79,761 NSC 38,202 38,142 8,188 -CDC 1,887 7,909 -CDC 1,758 APR 10 - JUN 10 JUL 10 - SEP 10 OCT 10 - DEC 10 JAN 11 - MAR 11 OCT 10 DEC 10 Jan 11 Mar 11 Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% 146,235 150,160 141,840 145,734 583,969 568,702 15,267 3% -CDC 8,273 9,011 8,188 7,909 33,381 32,413 968 3% 38,528 40,629 38,202 38,142 155,501 164,242 (8,741) -5% NSC 78,315 82,272 78,612 79,761 318,960 303,313 15,647 5% 1,807 1,958 1,887 1,758 7,410 7,040 370 5% Total NHG 273,158 284,030 268,729 273,304 1,099,221 1,075,710 23,511 2% Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% 45,102 38,263 36,332 36,799 156,496 172,462 (15,966) -9% Total NHG 45,102 38,263 36,332 36,799 156,496 172,462 (15,966) -9% Above information is obtained from MOH Bulletin as at 31st March 2011. Above information is obtained from MOH Bulletin as at 31st March 2011, except 55 Statistics Statistics 56
8% 41% 15% 24% 12% Medical Nursing Allied Health Ancillary Adminstration FY 2010 FY 2009 Medical 771 718 Nursing 4,033 3,729 Allied Health 1,515 1,397 Ancillary 2,407 2,299 Administration 1,216 1,132 Total 9,942 9,275 Apr 10 - Jun 10 Jul 10 - Sep 10 Oct 10 - Dec 10 Jan 11 - Mar 11 FY 2010 FY 2009 Change Change% Acute 248,176 245,963 224,315 252,203 970,657 911,773 58,884 6% Chronic 240,142 237,560 248,231 241,594 967,527 949,750 17,777 2% Non- Morbid 185,794 182,710 195,805 189,522 753,831 710,664 43,167 6% Total NHG 674,112 666,233 668,351 683,319 2,692,015 2,572,187 119,828 5% Above information is obtained from MOH Bulletin as at 31st March 2011. 57 Statistics Statistics 58
FY 2010 FY 2009 S$ M S$ M Assets by Major Categories Properties, Plant and Equipment 298 279 Trade and Other Receivables 369 148 Cash and Cash Equivalents 496 721 Other Assets 67 87 Total 1,230 1,235 Liabilities by Major Categories Trade and Other Payables 396 397 Other Liabilities 321 327 Total 717 724 Capital and Reserves by Major Categories Share Capital 217 217 Reserves and Retained Surplus 295 293 Minority Interest 1 1 Total 513 511 Revenue by Major Categories Patient and Patient Related Revenue 512 529 Government Subvention 698 680 Other Revenue 154 174 Total 1,364 1,383 Expenditure by Major Categories Manpower Costs 680 621 Supplies and Consumables 201 210 Depreciation and Amortisation 66 62 Other Operating Expenses 414 484 Transfer to Donation Fund - 1 Total 1,361 1,378 59 Statistics Statistics 60