CTS-D Job Task Analysis

Transcription

1 A Conducting a Needs Assessment 1 Identify decision-makers and stakeholders Contractual relationships Ability to ask probing questions RACi Chart Client organizational structure Ability to differentiate between decision-makers and stakeholders Ability to work as part of a team or lead a team Attention to detail Interpersonal skills Verbal communication skills Written communication skills ability to document findings ability to liaise with clients and end-users Ability to coordinate with project team Ability to create a stakeholder registry 2 Identify skill level of end users AV components Ability to ask probing questions Examples of documentation from other projects AV terminology Interpersonal skills RACi chart AV trends Listening skills Stakeholder registry Networking Verbal communication skills knowledge of AV systems Written communication skills Client Expectations Ability to assess user skill levels ability to document findings Accessibility Ability to communicate ideas clearly Case studies AV products Computer skills Industry reports AV systems Public speaking Trade shows AV trends Verbal communication skills Vendor demonstrations Building Management Systems (BMS) Written communication skills Vendors Networking ability to define system functionality White papers Regulatory issues Ability to apply training techniques knowledge of other disciplines (mechanical, electrical, plumbing, etc.) knowledge of AV design methods Page 1 of 11

2 A Conducting a Needs Assessment 4 Review client technology master plan AV systems Computer skills Client standards Basic fiscal planning terminology Verbal communication skills Summary of existing Client AV systems Equipment life cycles Written communication skills Network topology Structured cabling systems Ability to interpret symbols and abbreviations Codes (e.g., building, electrical, safety, fire, accessibility) Sustainability issues Ability to document potential equipment or policy conflicts Basic networking equipment, connectivity, and terminology Accessibility Ability to ask probing questions Architecture models and photographs Audio components Ability to document findings from client meetings Computer AV control components Ability to restate client expectations Examples of other installations AV furniture Verbal communication skills Recorder AV market forces and trends Written communication AV over IP AV services (e.g., software, conferencing, storage, streaming, digital signage) Basic AV and IT networking Conferencing components Content encryption techniques Digital rights management Display image attributes Interactive technologies Redundancy Sensory communication (e.g., ear, eyes) Video and display components Video formats (e.g., HDTV, 4K, UHD) Visual acuity (e.g., relationship between font size, screen size, and viewing distance) Page 2 of 11

3 A Conducting a Needs Assessment 6 Identify scope of work Audio components Ability to compile research into a project narrative or proposal Client meeting minutes AV control components Ability to determine what other trades, professions or vendors are needed Client research Video components Ability to provide clients with budget estimates Computer Basic drafting skills Cut sheets Basic math Program report checklists/templates Technical writing skills Written communication skills B Coordinating with Other Professionals to Develop Project Documentation 1 Review A/E (architectural and engineering) drawings Architectural details that impact AV Ability to calculate room dimensions CAD software Architectural drawing symbols Ability to document review comments Computer AV architectural impacts (e.g., stage height, size of screen vs. seating arrangements, viewing angles, viewing Ability to mentally visualize based on drawings Construction drawings distances, height of screen, ceiling soffits) Drawing conventions Math skills Construction specifications Drawing scale Scale ruler Scientific calculator Page 3 of 11

4 B Coordinating with Other Professionals to Develop Project Documentation 2 Coordinate with architectural/interior design Accessibility Ability to be diplomatic and flexible Ability to utilize reference materials AV architectural impacts (e.g., stage height, size of screen vs. seating arrangements, viewing angles, viewing Ability to calculate area Architectural/interior design documentation distances, height of screen, ceiling soffits, acoustics) AV equipment capabilities Ability to visualize spatial relationships from drawings CAD Software AV maintenance requirements Verbal communication skills Calculator AV systems operational requirements Written communication skills Computer Construction materials Review documentation Construction practices Scale rulers and measuring devices Equipment space and access requirements Ergonomics Lighting levels Signage requirements 3 Coordinate with mechanical Equipment mounting technologies Ability to calculate heat loads Acoustician Mechanical components Ability to identify conflicts between mechanical and AV equipment Building codes Proper air flow Ability to identify unwanted sources of mechanical noise CAD Software Calculator Computer Manufacturer specifications Mechanical drawings Reflected ceiling plan drawings Review documentation Scale rulers and measuring devices Page 4 of 11

5 B Coordinating with Other Professionals to Develop Project Documentation 4 Coordinate with structural Equipment clearance/safety issues Ability to calculate AV equipment load Building codes Equipment mounting techniques Ability to identify conflicts between structural and AV equipment CAD Software Equipment mounting technologies Ability to select appropriate mounting hardware Calculator Structural loads Computer Structural mounts Manufacturer specifications Types of mounting hardware Reflected ceiling plan drawings Review documentation Scale rulers and measuring devices Structural drawings 5 6 Coordinate with electrical Coordinate with lighting AC power phases Ability to calculate conduit size Calculator Electrical regulatory requirements Ability to calculate electrical power loads Electrical codes Electrical safety Ability to create a AV conduit riser drawing Electrical drawings Electrical terminology Ability to identify conflicts between electrical and AV equipment Reference materials Electromagnetic interference Ability to use Ohm's Law Review documentation Emergency power Grounding/earthing Power management technology Ambient light control Ability to calculate contrast ratios CAD software Attributes of luminaries Ability to identify conflicts between lighting and AV Calculator equipment Color Rendering Index (CRI) by application Computer Lighting color temperature by application Lighting cut sheets Lighting control protocols Lighting drawings Lighting fixture types Reference manuals Maximum allowable light levels at the screen Reflected ceiling plan Room lighting levels by application Review documentation Page 5 of 11

6 B Coordinating with Other Professionals to Develop Project Documentation 7 Coordinate with IT and network security Conferencing Ability to calculate bandwidth IP standards Encryption standards Ability to communicate requirements to IT IT drawings Fiber optics Ability to identify AV transport methodology requirements Networked device spreadsheet IT terminology Ability to identify network switch requirements Review documentation Network addressing Ability to identify network topology requirements Networking terminology Ability to identify power over Ethernet (PoE) requirements Structured cabling Ability to identify quality of service (QoS) requirements Telephone systems Wireless network systems 8 Coordinate with acoustical Acoustic isolation from adjacent spaces Ability to apply inverse square law Acoustical reports Ambient noise Architectural/interior design drawings Audio components Ability to calculate speaker coverages Noise ordinances Sound masking requirements Ability to determine speaker placement Review documentation Speech intelligibility metrics Basic math and physics of sound (e.g., wavelengths, frequency, logarithms) skills Sound masking drawings 9 Coordinate with life safety and security Electronic security systems Equipment network requirements Fire alarm systems Mass notification systems Physical security issues Ability to communicate requirements to life safety Ability to communicate requirements to security Ability to design systems that integrate with the life safety system Ability to design systems that integrate with the security system Codes Reference materials Review documentation Page 6 of 11

7 C Developing AV Designs 1 Create draft AV design Accessibility Ability to apply Inverse Square Law and logarithmic Audio design software calculations Analog signal properties (frequency, wavelength, amplitude, phase, Cable specifications and guidelines bandwidth) Audio and video compression Ability to calculate contrast ratio CAD software Audio components Ability to calculate projector throw distances Computer AV control components Ability to calculate required amplifier power Manufacturer contacts AV furniture Ability to calculate screen brightness/contrast ratio Reference manuals AV market forces and trends Ability to calculate speaker coverages Scope of work AV over IP Ability to calculate video bandwidth Specification sheets AV services (e.g., software, conferencing, storage, streaming, Ability to calculate viewing angles and distances User and installation manuals digital signage) AV signal types (e.g., control protocols, content, data) Ability to determine image size for application AV timing (e.g., Genlock, video sync, audio sync) Ability to determine performance criteria Basic AV and IT networking Basic drafting skills Basic principles of RF and IR Basic math and physics skills Cable types and attributes Conferencing components Content encryption techniques Digital rights management Display image attributes EDID management Interactive technologies Loudspeaker coverage patterns Microphone polar patterns PAG/NAG/NOM Properties of sound and light Redundancy Sampling rate Sensory communication (e.g., ear, eyes) Signal bandwidth Signal distance limitations Video and display components Video formats (e.g., HDTV, 4K, UHD) Visual acuity (e.g., relationship between font size, screen size, viewing distance) Page 7 of 11

8 C Developing AV Designs Accessibility Ability to calculate conduit capacity Building codes Electrical systems Ability to identify construction restrictions Camera Equipment mounting Ability to identify infrastructure requirements Communication device Image aspect ratios Ability to identify sources of potential electrical, visual, structural, mechanical, RF/Wi-Fi, and Flash light acoustic interference Seismic considerations Ability to read drawings Floor plans Signal limitations Ladders Light meter Measuring devices Network riser PPE Reflected ceiling plans (RCP) Site map SPL meters 3 Produce AV infrastructure drawings Accessibility Ability calculate conduit fill ratio Architectural drawings Architectural terminology Ability to calculate heat loads Building codes Architectural/engineering drawing symbols Ability to calculate power loads CAD software AV drawing symbols Ability to calculate projector throw distances Computer Construction abbreviations Ability to calculate viewing angles and distances Drafting supplies Construction practices Ability to calculate weight loads Electrical drawings Equipment mounting Ability to convert measurements Floor plans Ability to convert measurements Furniture plan Ability to determine equipment mounting heights Reflected ceiling plans (RCP) Ability to direct the production of CAD drawings Scale rulers Ability to read construction drawings Structural drawings Attention to detail skills Page 8 of 11

9 C Developing AV Designs 4 Produce AV system drawings Accessibility Audio design software Analog signal properties (e.g., frequency, wavelength, amplitude, phase, bandwidth) Ability to apply Inverse Square Law and logarithmic calculations Cable specifications and guidelines Architectural terminology Ability to calculate contrast ratio CAD software Architectural/engineering drawing symbols Ability to calculate projector throw distances Client branding guidelines Audio and video compression Ability to calculate required amplifier power Client network standards Audio components Ability to calculate screen brightness/contrast ratio Computer AV control components Ability to calculate speaker coverages Manufacturer contacts AV drawing symbols Ability to calculate video bandwidth Printer/plotter AV furniture Ability to calculate viewing angles and distances Reference manuals AV over IP Ability to create schematic diagrams Scope of work AV services (e.g., software, conferencing, storage, streaming, Ability to determine image size for application Specification sheets digital signage) AV signal types (e.g., control protocols, content, data) Ability to produce custom furniture details User and installation manuals AV timing (e.g., Genlock, video sync, audio sync) Basic math and physics skills Basic AV and IT networking Basic principles of RF and IR Cable types and attributes Conferencing components Construction abbreviations Construction practices Content encryption techniques Digital rights management Display image attributes EDID management Equipment mounting Ergonomics/human factors Interactive technologies Loudspeaker coverage patterns Microphone polar patterns Redundancy Regulatory requirements Signal distance limitations Video and display components Video formats (e.g., HDTV, 4K, UHD) Visual acuity (e.g., relationship between font size, screen size, and viewing distance) Page 9 of 11

10 C Developing AV Designs Finalize project 5 documentation AV delivery models Ability complete bill of materials CAD software Ability to compile data Feedback from other responsible parties Ability to conduct quality assurance (QA) Project specifications from other Ability to specify performance criteria Tender documentation Ability to write a project narrative Ability to write project specifications Technical writing skills D Conducting Project Implementation Activities 1 Participate in project implementation communication Construction contractual relationships Ability to be diplomatic and flexible Computer Construction processes Attention to detail Construction drawings Construction roles and responsibilities Verbal communication skills Construction forms Construction terminology Written communication skills Construction specifications 2 Conduct system performance verifications Audio and video theory Ability to apply troubleshooting strategies Audio analyzer Signal levels Ability to document AV issues or non-conformances Audio generator Ability to identify common audio problems Ability to identify common IT/IP problems Ability to identify common video problems Ability to test equipment Ability to verify proper cable management Colorimeter Computer Distance measuring tools Impedance meter Level (spirit level) Light meter Multimeter Real time analyzer Scope of work SPL meter Standards System performance specification System schematic diagrams Test pattern generator Testing software Page 10 of 11

11 D Conducting Project Implementation Activities 3 Conduct project close out activities Customer expectations Ability to identify changes that impact scope As-built drawings/drawings of record Design intent of the system Ability to obtain client sign-off Contract System operation Ability to provide operational training Project close-out documentation Ability to provide technical training Scope of work Attention to detail Conflict resolution skills Verbal communication skills Written communication skills Page 11 of 11