PartyLite Products. In this section you ll learn:

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1 This section has lots of great product information from candle care and candle burning to fun product tips you can share at Shows. In this section you ll learn: Special features that make our products unique Fun tips to share at Shows Special care and safety tips About each category of PartyLite s platinum-quality candles About product returns and other product policies Frequently asked questions (FAQs) - and how to answer them Top performance tips Section II 08/06 1

2 PartyLite Candles Candle Quality The quality of PartyLite s candles may be the Finest ingredients reason you joined PartyLite. It s often the reason PartyLite candles are made of highly refined paraffin and that Hostesses and Guests become lifelong other high quality materials. PartyLite wicks are lead-free; customers. Why? Because when they light a additionally, wicks are specifically chosen to enhance the PartyLite candle, they know with confidence they burning performance of each of our candle styles. brought into their home the finest quality candle Exceptional fragrances available on the market today. PartyLite fragrances are created exclusively by perfumers The best part while customers can buy candles in stores from top international fragrance houses around the world everywhere, they simply won t find the selection, quality and are chosen based on the latest trends. PartyLite ensures and service that PartyLite offers. a wide assortment of fragrance categories including Fruits & Citrus, Fresh/Clean, Herbal & Woodsy, Floral and Edible. All PartyLite fragrances are consumer tested in our state-of-the-art sensory evaluation labs to ensure we provide our customers with winning fragrances. Exclusive formulations Each PartyLite candle form is uniquely developed with an exclusive formula to provide our customers with the safest and best performance. At PartyLite, we are also constantly improving our candles with the latest advancements in wax, wick, colour dyes, fragrances and additives as each of these components is critical to getting the best burn from our candles. The exact composition of each PartyLite candle style is a trade secret. Quality you can count on: We are committed to Quality and stand behind every product we sell. Each candle and accessory is put through rigorous testing by PartyLite s Research and Development Facility and our own Quality Assurance Department. That s why it s easy to offer the following guarantee for every candle and accessory you sell. 2 Section II 08/06

3 PartyLite Accessories Accessory Quality and Safety PartyLite s candles and accessories are designed to Our Product Development Team s quality and work together to bring your Customers the very safety standards meet or surpass the standards best in home decorating options. Whatever the established by the US National Candle Association décor, whenever the season, Hostesses and Guests for the industry. Some of these test standards find it easy to be at home with PartyLite. include: The best part PartyLite is committed to producing the finest Surface temperatures quality accessories. This means, in every instance, PartyLite All accessories are evaluated for surface temperature using uses the finest materials to produce exclusive designs not high-tech thermal imaging devices.this ensures that the seen anywhere else. surface of each holder can be safely touched while a candle is burning in it. And that s true whether it is made of glass, PartyLite candle accessories have a competitive advantage ceramic or metal. in many ways. Your Customers will find a wide range of unique and attractive designs from which to choose, they Thermal shock test can count on superior quality, and all of our accessories are All glass accessories must pass a test for their reaction to a thoroughly and rigorously tested to ensure the highest level sudden and extreme temperature change and are of quality, safety and performance. examined for any hint of breakage. Glass holders passing this test ensure that the glass can handle the high temperature conditions experienced when used with a burning candle. Tip stability All PartyLite accessories also pass the tip test. This increases the safety standard for our products. Flammability New materials used in producing innovative designs must pass this test to ensure that under reasonably expected conditions, the items will not support a hazardous flame. PartyLite adheres to an internal standard that exceeds the current industry standards for flammability. Guarantee statement: Safe candle performance Accessories affect the burn performance of a candle far more than most people realise. All accessories are tested with We will replace, to your complete satisfaction any PartyLite candles to ensure the best performance and safety. merchandise, providing you notify your Consultant within 90 days of the date your Hostess received the Show Order, and they will be happy to help you. This is in addition to your rights under Australian law including the Trade Practices Act. Section II 08/06 3

4 Care Tips Share these candle care tips at Shows. Also, give Guests Beautifying a Live by Candlelight leaflet to provide them with valuable Keep candles beautiful by rubbing gently with a fine mesh candle care information and your contact information for stocking to heighten the gloss and remove any scratches. booking Shows. Releasing fragrance Centering wicks Over time, candles may appear to lose their fragrance. It not only helps candles burn evenly, but also protects the sides Interaction with air creates a surface barrier that traps of the holder or container that could be damaged by close fragrance inside. To release fragrance, simply rub the candle contact with the flame. Use an unbent paper clip to position with mesh cloth and the candle will smell like new. the wick when necessary. Removing wax from glass holders Placement of candles To remove wax from glass, run under hot water until the To avoid spillover from the wax pool, always place candles wax is melted, then wash with warm, soapy water. on a flat level surface, away from drafts. Excessive wax may also be easily removed from holders by cooling in the freezer until the hardened wax will pop out. Storage Bring holders back to room temperature before re-using. Candles are sensitive to both temperature and light; avoid (Never use a sharp instrument to remove wax from holder.) colour fading, melting or cracking by storing candles in a cool, dry, dark place. Avoid placing candles in direct sunlight Removing wax (carpet) to prevent fading and warping. To remove wax from carpeting, please contact your local Grouping synthetic fibres that can melt if exposed to extreme When grouping lit candles, keep candles and holders at least temperature. PartyLite does not recommend using heat to 5cm apart from side to side to prevent excessive heat remove wax from carpeting. carpet supplier for instructions. Many new carpets contain buildup, which can cause the candles to spill over. Live by Candlelight leaflet This handy little booklet can also advertise your business. Be sure to add your contact information on the label section. 4 Section II 08/06

5 Safety Tips Along with care, safety tips are also included on the Live by Debris - Keep liquid wax free of wick and match debris, Candlelight leaflet. as these are flammable. Always remove the metal sustainer from a completely burned votive. Never leave a burning candle unattended Extinguish the flame before falling asleep or leaving a room. Keep burning candles within sight. Wick trimming - For most candles, you achieve the best burn when you trim the wick to 0.5 cm before each lighting (except tealights and 3-Wicks). Never move a lit candle or torch the liquid wax at any time. Extinguish and let wax harden before moving to a new location. Removing carbon - If black deposits build up and form a carbon ball on the candle wick, extinguish the candle, then trim the wick for clean and even burning. Children and Pets - Keep burning candles out of carbon balls that fall into the wax should be removed. This the reach of children and pets. is because carbon ball debris can cause the candle to burn unevenly and can pose a safety issue. Placement - Do not place holders in drafty areas or on top of televisions or other electronic equipment or furniture Snuffer - Always use a snuffer to extinguish candles. This that could be damaged by heat. Always burn candles in prevents wax from spraying and wicks from drifting off appropriate heat-resistant holders on heat-safe surface. centre. Do not extinguish candles with water, as it may When grouped together, candles should be separate and 5 cause wax to splatter or the container to break. cm apart from side to side. Keep natural materials and flammable rings away from candles and always keep candles a safe distance from combustible materials such as curtains. Extinguish - Do not allow a candle to burn down completely. Extinguish the candle when it gets to within 1 cm of the holder s or jar s bottom. This minimises the risk of the candle or holder overheating. Section II 08/06 5

6 Universal Tealights Tealights quickly bring a tealight house to life, or cast a warm glow in a dark or shadowy corner. Tealights Special Features: PartyLite tealights have a unique patented design that allows them to liquefy and fully consume Burn time 4 to 6 hours as they burn. The special cup allows melted wax to pool at the centre for improved wax consumption. Colour and fragranced throughout. Tealights are packed and sold in boxes of 12. Patented cup allows tealights to be used in all holders, even tealight houses. Special Care: For best burn results, do not trim tealight wicks. Floater Candles All year round favourite! Float them in a decorative bowl to enliven a summer patio or party. Or bring them indoors and float them in a Candle Stand or bowl. Floater Burn time 3 to 5 hours Special Care: Gently place floaters in water to avoid getting water on the top. Floaters may lean during burning, but will continue to burn. Floaters are packed and sold in boxes of eight. Please note: Suggested burn times throughout are approximate. Factors, such as the temperature of the candle and the air can affect this estimate. Fun Facts Snuff it! It s fun to blow out birthday candles but that s the only time it s OK to put out a candle with a puff. If you blow out a PartyLite brand candle, the wax may spatter causing a difficult clean up. It can also move the wick off-centre resulting in faulty burning the next time the candle is lit. Using a snuffer prevents wax spatters and keeps the wick straight. PartyLite offers snuffers in a variety of styles to suit individual décor and lifestyles. Be sure to suggest a snuffer to every customer. 6 Section II 08/06

7 Round & Scent Plus Square Votives PartyLite s most versatile candle style the votive comes in two different styles round and square with lots of fragrances to choose from. Round Votives Special Features: PartyLite votives fully liquefy as they burn, not only creating a beautiful, shimmering look, but also fully consuming the wax so nothing is wasted. Available scented and unscented. Sold by the dozen with the convenient option of choosing two different scents within the dozen. Round Votives Consistent levels of colour and fragrance throughout the candle, unlike many competitors candles. Burn time 8 to 10 hours Scent Plus Square Votives Special Features: Provides a high-fragrance impact for customers who like to surround themselves with scent. Liquefies and fully consumes the wax. Each is long lasting and burns for an amazing 18 to 20 hours or approximately twice as long as our round votives. Sold in six-packs. Just one six-pack provides up to 120 hours of fragrance. Consistent levels of Scent Plus colour and fragrance throughout the candle, unlike many competitor candles. Burn time 18 to 20 hours Tips (for both round and scent plus square votives): Use the Fragrance Samplers in your Kit to introduce new fragrances at your Shows. It s easy to change the ambiance of a room simply by changing the colour and scent of the votives. A couple of votives wrapped in colourful netting or tulle make a quick gift for a friend or a nice thank you for a Hostess. Unlit scented votives make drawers and wardrobes smell great! For best results remove the wick and wrap in netting. If fragrance weakens over time, rub the votive with a mesh cloth to release fragrance. Special Care: Place votives in a holder that is designed to contain the wax as it liquefies. Always remove the wax and sustainer (small, round metal clip that holds the wick) from the holder before adding a new votive. Just a bit of string Fun Facts The colour, fragrance and size of a candle will each change the way the candle burns. To ensure the quality of burn, PartyLite uses more than ten different kinds of wicks. It may be just a bit of string, but it contributes significantly to the excellence of the candles you offer your customers. Section II 08/06 7

8 Pillar Candles PartyLite pillars have consistent levels of colour and fragrance throughout the candle, unlike many pillars sold elsewhere. This means that PartyLite pillars deliver a long-lasting, consistent burn throughout the life of the pillar. Round pillars 7cm x 12 cm Round & Square Pillars Special Features Burn time 65 to 70 hours Continually and subtly add fragrance to the room for many hours. Designed to burn evenly and fully consume as they burn. Colours and finishes are based on latest colour and home décor trends and are easy to 7cm x 17 cm Burn time 90 to 95 hours incorporate into any design style. Grouped together as a candle garden or candlescape, they create a stunning decorative touch. 7cm x 22 cm Burn time 125 to 130 hours Mottled Round & Square Pillars Special Features Higher level of fragrance provides a high impact fragrance experience. Enhanced visual appeal of mottled surface. Special Care Trim the wick to 0.5cm each time before relighting the candle. To promote even burning, burn pillars at least long enough for the wax to liquefy to the edges, or for approximately one hour for each 2.5cm of the pillar s diameter. Example: Burn a pillar that is 7cm in diameter approximately 3 hours. Round pillar candles should be gently shaped or hugged after each burning to promote even and full consumption. The corner peaks of the square pillar will form naturally after the first few lightings. Do not hug square pillars. When a pillar candle burns for many hours, a deep pool of wax can form as the wick gets long and curls. This may cause the wax to spill over the sides of the candle or the wick to drown in the wax. To prevent this, keep the wick centred and trim the wick to 0.5cm each time before the candle is lit. 8 Section II 08/06 Square pillars Burn time 75 to 80 hours

9 3-Wicks, Petite 3-Wicks & Bricks Our powerhouse candle, the round 3-Wick, is a terrific value when you consider it fully consumes down to a pancake size disc. Special Features: When burned according to instructions, candle will fully consume and not tunnel down the middle. Consistent levels of colour and fragrance throughout the candle. A scented 3-Wick creates a dramatic effect, even unlit, and can easily go from season to season. 3-Wick Burn time 200+ hours Special Care for a Round 3-Wick & Petite 3-Wick: Position each of the wicks toward the centre of the candle to promote even burning. Do not It is important on the first few times you light a new 3-Wick to allow enough burning time for trim wicks. the wax to completely liquefy to the edges of the candle (approximately six hours). This will help the 3-Wick burn more evenly. Once the 3-Wick has liquefied to its outer edge, extinguish the candle and allow it to solidify again before re-lighting. This helps prevent possible dripping or spillover. Throughout the burning of a 3-Wick, while the candle is warm and pliable, periodically shape or hug the 3-Wick by using your thumbs to gently press the soft edges inward around the rim to keep the surface as even as possible. It is recommended to burn a 3-Wick for six hours. If this is not possible, ensure that the next burn cycle is for the full six-hour burn time. This will prevent tunnelling. We do not recommend hugging Mottled 3-Wicks. Special Care for a 3-Wick Brick: For best performance, burn no more than 3 hours at a time. Petite 3-Wick Should not require any hugging; the sides should naturally start to curl in after the first few Burn time 100+ hours burn cycles. If the wax does not liquefy to the edges of the candle, thicker side walls may form. Extinguish the candle and very gently run your fingers along the long sides of the candle, similar to Round Pillar care. From wick to end! Fun Facts Even the best of the best needs a bit of pampering from time to time. For example, if a carbon ball forms on the wick of one of your favourite pillars, votives, or tealights, simply trim it off the wick. Then, when you light your candle, it will burn cleaner and brighter. Remind your Hostesses and Guests to trim carbon balls off wicks to keep their candles looking their best 3-Wick Brick from wick to end! Burn time hours Section II 08/06 9

10 Bestburn Jar Candles Jar candles and decorative jar accessories make instant decorative accents and are great gift ideas for any occasion. Special Features: Jar candles provide a high-fragrance impact for customers who like to surround themselves with scent. Barrel Jar Burn times hours The Bestburn wax formula burns cleanly, evenly and completely. Jar designs work with any room décor and are great when paired with new jar accessory toppers and or bases. Special Care: Always place a wax-filled container on a heat resistant surface. Do not place on televisions or other electronic equipment or furniture, which can be harmed by heat. To avoid glass damage and development of soot, it is important to extinguish the candle when it has burned to within 1cm of the bottom of the container. Do not burn to the bottom. Trim the wick to 0.5cm before each lighting and position wick toward the centre of the candle. To promote even burning, burn the candles long enough for the wax to liquefy to the edges of the container. Trumpet Jar After the candle is extinguished, any residual soot can be removed from the inside of the Burn times 35 to 40 hours container by using a soft cloth dampened with alcohol or plain water. Slim Hurricane Burn times 70 to 80 hours Clean candles burn brighter! Fun Facts Whenever you light a candle, you expect the flame to glow like a tiny star. With PartyLite brand candles, that s just what you ll get. Carefully selected and quality tested, each wick delivers a bright clean flame from wick to end. 10 Section II 08/06

11 Taper Candles PartyLite tapers come in several shapes and styles, and when accompanied by one of our many taper holders, allow the customer to create different decorative looks. Special Features: PartyLite tapers are drip-resistant. This is because they have an exterior layer of wax that is slower to melt than the interior wax. Handipt 15 cm PartyLite taper candles are unscented (with the exception of our Spiced Vanilla 15cm Utility Burn times 3 to 4 hours candle) and perfect for use when fragrance is not desired for example, on the dining room table. A special base dip enables the taper to adhere to any PartyLite taper holder. PartyLite Square Taper candles are solid, moulded candles with colour throughout. PartyLite 25cm Square Tapers keep their shape as they burn. Special Care: Trim wicks to 0.5cm before each lighting. Be sure tapers are completely straight in their holders before lighting. When grouping tapers, keep them at least 5cm apart to prevent excessive heat buildup. Protect all holders from damage by extinguishing tapers when they have burned down to within 5cm of the holder base. To get the longest amount of burning time from tapers and to minimise the possibility of dripping, keep tapers away from drafty windows, fans, air conditioners, and heat ducts. Store tapers flat to prevent bending or warping. Be sure to remove ornaments and decorative additions from candles before you light them. Handipt 25 cm Burn times 5 to 6 hours Be a match maker! Fun Facts It s easy to remember never to leave a burning candle unattended. Plan ahead, and match the candle type to the time you have for enjoying it. For example, votives and tealights are fine when time is limited. These mighty miniatures liquefy and release their scent quickly. They require little maintenance and can be burned for adaptable lengths of time. On the other hand, you might want to burn a pillar or a 3-Wick when you are entertaining at home, or spending a leisurely evening with the family. Pillars should be burned for a minimum of one hour per 2-5cm in diameter. You ll also want to remember to give them a gentle hug now and then. Square Taper Burn times 7 to 8 hours Section II 08/06

12 Ball Candles Ball candles are decorative, adaptable and make cleanup of holders a snap. Special Features: Ball candles retain their shape leaving only a thin shell when the candle is finished burning. The harder outer layer of wax makes the ball candle ideal to use outdoors, because in moderate drafts it will not spill over the edges. Ball candles add interest to candle groupings when placed with either square or round pillars. Burn time 25 to 30 hours Special Care: 7cm Ball Trim wick to 0.5cm before each lighting. Ball candles do not need to be shaped or hugged. Burn a ball candle long enough for it to liquefy to the edges each time. (approx. 1 hr.) Wax ball candles should not be burned below 2.5cm from the base. Aroma Melts Aroma Melts are quick and convenient ways to provide high-impact fragrance for Customers who like to surround themselves with fragrance. Aroma Melts Special Features: Aroma Melts are wickless Completely liquefies in minutes to add instant fragrance to the home, but do not consume. Aroma Melts Special Care: Place the wax in the bowl of the Aroma Melts Warmer and light a tealight in the hollow of the Warmer. Aroma Melts will not consume and will need to be replaced after hours of use. (Do not burn dry.) To remove, let the wax solidify (approximately 60 minutes), then press on the edges of the wax with thumbs. The wax must be completely cool for it to slip out in one whole piece. Do not use anything sharp or abrasive to remove the Aroma Melt, as this may scratch the interior of the Warmer. Do not place a Warmer in refrigerator or freezer while warm. Always allow to cool to room temperature. Liquefied wax is hot (as hot as 95 degrees Celcius) and may cause skin burns if touched. Do not touch at any time. Recommended for use only with PartyLite Aroma Melts Warmers and PartyLite tealights. 12 Section II 08/06 Aroma Melts 12 to 14 hours of fragrance

13 Well Being Symbols Well Being by PartyLite Create a home sanctuary with Well Being by PartyLite. Engage multiple senses with fragranced candles, accessories, personal care products and music to rejuvenate your mind, body and soul. Special Features: Each fragrance contains essential oils and complements the candle colours and accessory shapes, speaking symbolically to a specific state of mind. Candles have a rustic finish, suggesting our connection with the earth. Engage your sense of touch with the Well Being Stones, one included with each accessory. Unwind Stimulate your sense of sound with instrumental music CDs that speak to your soul. Ceramics feature a beautiful reactive glaze, making each piece unique. (Hand wash in warm, soapy water and dry with a lint-free towel. Do not place in dishwasher.) Massage oil, pulse point cream and foot lotion are dermatologist and ocular tested, ensuring products are safe from irritation. Formulas are non-animal tested. Care & Usage: Relax Foot Lotion Feel the cooling sensation relax your muscles. Unwind Linen Spray Spritz your linens with this soothing fragrance. Revitalize Pulse Point Cream Massage a tiny dab of cream on pulse points. Relax Revitalize Section II 08/06 13

14 Candle Product FAQs How are votives packaged? Most votives are sold by the dozen and packaged in boxes of six. This allows Hostesses/Guests to choose two scents (within the same price range) for every dozen purchased. Note: The Scent Plus Square Votives are packaged in boxes of six, and sold by the half dozen. Should the label from the bottom of the 3-wick be removed? The bottom label should stay on the candle. The wicks are inserted after the molding process and the label is needed to secure the wicks. How are tealights packaged? Tealights are packaged and sold in boxes of 12. Can I recycle the plastic tealight cups? Yes, if your community recycles plastics. How do I find out if a specific ingredient is used in PartyLite candles? If a customer needs to know this (usually due to an allergy), your Leader can call Customer Service with the specific ingredient and they will obtain this information and return your call. Can we advise that our candle fragrances are therapeutic? The Company does not support any therapeutic claims associated with our fragrances and asks that these claims not be made in connection with our products. This policy helps protect you, as well as the Company, from any potential liability. Do we use lead in our wicks or candles? No. All of PartyLite s candles, wicks and sustainers are all lead free. When grouping candles, how far apart should they be? When grouping lit candles, please keep candles and holders at least 5cm apart from edge to edge. How do I remove wax from carpet/fabric? To remove wax from fabric or carpet, please contact the manufacturer for instructions. You may advise them that PartyLite uses oil-soluble dyes. Many materials could contain synthetic fibres that can melt if exposed to extreme temperatures. PartyLite does not recommend removing wax with heat. 14 Section II 08/06 Is there anything special I should do before burning my candle? For best results, trim the wick to 0.5cm before lighting, with the exception of tealights and 3-Wick candles. My candle has been sitting out and has lost all of its fragrance. How long does the fragrance last? Our candles will appear to lose fragrance when sitting out not burning. If you rub the candle with a fine mesh cloth, the fragrance will be restored. It says to burn my 3-wick for up to six hours at each light. What do I do if I can t do that? After the first few burns, you can put your 3-Wick candle out earlier than the recommended six hours if you have to. Make sure that the next burn is at least a five to six hour burn. You should not consecutively burn less than six hours.

15 PartyLite Accessories Votive Holders Taper Holders PartyLite offers a wide selection of votive holders in various PartyLite offers a selection of taper candleholders in single designs, materials and finishes, as well as in single or multiple and pair/versions (as in chandelier and wall sconces) from holder versions to match every taste and decorating style. very basic to ornate designs. Since votive candles liquefy, they create a beautiful shimmering look in our votive holders that are designed to A taper holder holds a taper or dinner candle, and can also hold liquefied wax. The shape and size of each holder is hold a peglite for a tealight or votive. Most designs are also designed to maximise candle performance. vertical in profile, with a base for stability and a cup to catch wax drips. Tealight Holders Like votive holders, all of our tealight holders are made 3-Wick Holders exclusively to fit PartyLite s unique clear plastic, patented Our mighty 3-Wick candle in any of our 3-Wick holders Universal Tealight cup. becomes a focal point in any living space. Tealight Houses All 3-Wick holders can be used with a large or petite 3- Light a PartyLite Tealight House, and experience the soft glow Wick, and many are multi-functional and can be used with of lights twinkling in every window. Each cut-out on the floating candles or to create candle gardens. Besides holding windows and doors casts a warm light and they are candles, many are food safe and all make gorgeous specifically designed so that the proper amount of air vents to centrepieces. maximise performance. Lamps PartyLite Tealight Houses are made of bisque porcelain and Candlelight glows through romantic shades, and our hand painted to achieve the richness and authenticity wonderful decorative pieces fit any tabletop setting or of each building. décor. Lamps may use either tealights only or tealights and votives if the lamp features a glass votive cup. Pillar Holders Our pillar holders are not only functional, but they are also Lanterns decorative. These are exclusively designed in a variety of A beautiful way to illuminate a room or a wall space, materials and finishes to complement the round and square lanterns are very unique candle accessories. They protect pillars we offer. Many also hold a ball candle. All PartyLite the candle from drafts and breezes when used outdoors pillar holders (with the pillar candles on them) must pass the and are decorative accessories inside. Most lanterns are tip stability test as well as the PartyLite internal standard to versatile and can be placed on tabletops or hung from a ensure a flat surface in the candle well when burning. ceiling or a wall. Lanterns can be used with votives, tealights and some taper candles. Section II 08/06 15

16 PartyLite Accessories continued Sconces Hurricanes These traditional wall-mounted lighting fixtures enhance A hurricane lamp has both a practical and romantic appeal. almost any décor while adding dramatic light and shadow It keeps a candle s flame from blowing out and burning accents to a room. We offer a variety of styles to hold unevenly in areas where there could be unexpected drafts tapers, votives, pillar candles and jar candles. and creates an enchanting glow for special or everyday occasions. Aroma Melts Warmers Snuffers Heat rising from the lit tealight in the base of the Warmer It is always recommended to use a candle snuffer when gently liquifies or simmers these products releasing high- extinguishing candle flames. A snuffer prevents liquefied impact fragrance. wax from spraying and keeps the wick from being blown off-centre. The Stress Test: Metalware Metals, including brass, aluminum, wrought iron and steel, Metals are generally very strong and resistant to different are generally very strong and resistant to different types of types of stresses. PartyLite s array of holders are even stresses. They are measured based on properties, such as more special because they are exclusive designs, decorative hardness, strength, elasticity and malleability. All PartyLite and versatile. metalware products undergo stress tests to ensure the highest quality standards. Fun Facts A rich history: Most likely, the Romans were the first to use brass to make their coins and decorate their armour. Because brass and other metals, such as wrought iron, stand the test of time, decorative candleholders often become family heirlooms that can be passed down from generation to generation. 16 Section II 08/06

17 Ceramics & Glassware PartyLite offers a wide variety of accessories in both ceramic and glassware. Since many of these products have unique characteristics and one-of-a-kind features, it s not always easy to distinguish what constitutes a manufacturing fault that qualifies as return. Ceramics: is it a return? Yes, if. The glazing is not consistent throughout the item unless noted as a reactive glaze which is inherent in the design. Glassware: Is it a Return? yes, if. The colours contain unintentional streaks, paint or glaze runs. There are breaks in the pattern due to incomplete hand-painting. There are dry patches in a glossy glaze. It has cracks, chips or sharp edges. The inside bottom of a moulded votive or tealight holder has major bulges or indentations. (Note: Hand-blown glass pieces may not be totally flat inside.) It contains a large cluster of bubbles that are not part of the design of the product. When a bubble is open and its rim has sharp edges. The item is warped, cracked, or chipped. no, if. No, if. There are tiny pinholes (holes the size of pinpricks) in a glaze. A small number of these is considered normal in many ceramic glazes. Mould or chill marks appear in the glassware, as long as they do not affect the function of the holder. The product includes occasional bubbles or seeds. All glass may contain a number of bubbles, large and small, tiny seeds or pinpoint marks. These features are inherent in making glass and are not considered a defect unless the surface is sharp or broken. Fun Facts One-of-a kind: The term ceramic loosely describes anything that is made from clay. From the first primitive pottery to today s sleek high-glazed porcelains, working in clay is perhaps the oldest and most widespread art form in the world. The painting of each piece involves several artisans, each one assigned to a particular colour. This ensures that each one is hand-painted with precision and care. The result beautiful, one-of-a-kind hand-crafted pieces. Section II 08/06 17

18 Accessory Product FAQs Where is the list of component (replacement) Can I add food colouring to the water I put in my parts located? resin or porcelain pieces? The component parts list is issued after each new catalogue Food colouring should not be added to the water, as this is released. It is also available on the CBC. may discolour the piece. Colour is occasionally added to the water when a particular piece is being photographed for How long are component parts available on the catalogue to make it more visible. discontinued items? These are available for six months after the items are Why do some votive holders include a glass cup discontinued from the catalogue or while supplies last. and others do not? Is hardware included with wall sconces? candles. A glass cup is occasionally included to enhance the Yes, hardware will be included in the packaging of wall performance of a holder when used with a votive candle. Some candle holders can be used for tealights or votive sconces in a specially marked polybag. This is usually taped on the product or the internal packaging. A diagram for How do I know when a product is defective? installation with pictures can be found in the product insert. Refer to the Is It a Return? information in this Section of the Consultant Guide. This outlines in detail how to tell How do I know if a product is food-safe? when a product is defective. It also provides information on This is usually highlighted in the catalogue copy and reinforced in the product insert. The product insert also specifies whether an item is dishwasher, microwave or oven safe. Items for decorative use only (and not food safe) some perceived flaws which are inherent in the product as a result of manufacturing processes used. These flaws do not affect the performance of the product and it should not be returned. will be marked with a Warning Label on the product that reads: Warning: This item is not to be used with food. Use for decorative purposes only. or vice-versa? We do not recommend this, as we cannot guarantee that the How do I clean my partylite product? To provide you with many years of safe use, enjoyment and best performance of the product, please refer to the product insert included with your product. This contains specific care and use instructions including a recommendation on which type of candle to use with the accessory. You may also refer to the Product Section of your Guide for general care and use instructions for each type of product. 18 Section II 08/06 May I use our wax in another company s holders other company s holder or candle is safe to use with PartyLite products. Our candles and candleholders go through extensive product testing to assure that they are safe for use and meet PartyLite s expectations of quality performance.

19 Top Tips to ensure best performance of PartyLite products Always read the product inserts! Product inserts provide metal sustainer could cause breakage and damage to recommendations for the appropriate type of candle to the holder and result in excess sooting. Burn to within use with each accessory. 1cm of bottom of jar. Always use PartyLite Candles with PartyLite Accessories Trim the wicks, except on tealights and 3-wick candles. Wick maintenance each time the candle is lit enhances Weather resistant is not weatherproof. Accessories are the performance of the candle and the accessory. Keep finished with a coating that will resist tarnishing and are liquid wax free of wick and match debris, which are tested to keep their appearance through moderate flammable and unsafe, interfering with the proper climates. We do not recommend leaving these burning of your candle. accessories outdoors for an extended period of time. Do not burn wax-filled jar candles dry as heat from the detailed information on proper care and use, as well as only, to achieve quality performance. Place votive holders in refrigerator to chill. Don t drill or Burn large candle styles long enough to form a dig, scrape or pick with a blunt object to remove excess pool of wax that reaches to the edge to ensure wax from holders. Sharp instruments or abrasive proper consumption. cleaners can hurt the surface of the holder, which could lead to breakage. Section II 08/06 19