Why ISO Matters in Medical Device Manufacturing

Transcription

1 Why ISO Matters in Medical Device Manufacturing Today we live in a world oversaturated with abbreviations. Without a bit of context, you wouldn t know whether or not ISO stands for an Incentive Stock Option or NASA s Infrared Space Observatory. If you are reading this, ISO can only really mean one thing the International Organization for Standardization. ISO is an independent, non-governmental organization comprised of 161 national standards bodies whose sole purpose is to bring together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges. To put it in layman s terms, ISO exists to create worldwide standards of quality in almost every industry known to man, from technology to healthcare to printing. Over the last 70 years of ISO s existence, it has published more than 21,000 International Standards documents that offer guidelines, specifications and/or requirements meant to ensure products, services, materials and processes utilized to create them are fit for their intended purpose. The ISO Difference in Medical Device Manufacturing Remember when the first ipad was released? It was quite expensive and had a hard time meeting demand. While Apple was scrambling to get more units out and researching how to make the ipad more affordable, other companies decided to pounce on the demand. The competition quickly released their own, more affordable facsimiles of ipads.

2 However, these knockoffs were just that. They were built with cheaper or counterfeit components, buggy interfaces and did not have near the functionality they claimed to have on the packaging. They were largely a massive waste of money for any consumer who bought these wanna-be versions of the product. For almost every piece of expensive electronic equipment, you can find various knock-off models that cut prices by cutting corners with everything from parts procurement to testing to fabrication. Thus, producing an inferior product riddled with field failures, product returns, and bad online reviews. While this is a predictable cycle in personal entertainment devices, this is not an acceptable cycle with life-saving or life-enhancing medical devices. Millions of people rely on medical devices to live, for treatments, diagnostics and thousands of other medical uses. Standard medical devices have very precise calibrations and must function consistently and accurately in order for the physician or medical attendant to determine the correct course of treatment for a patient. In the event that a device fails, it doesn t just end up costing money, it could also cost someone their life, well-being or quality of life. ISO Compliance vs. ISO Certification The vast majority of electronics manufacturers and those vendors in the supply chain will likely state they are in ISO compliance, which is not the same as being ISO Certified. ISO Certification is an annual investment for those companies that are committed to their standards and the end results for the customer. ISO Certification is more than a step above just being ISO compliant, it is an overall view of how compliance is maintained within a company. Electronics manufacturers like MJS Designs maintain a culture of compliance and willingly supply proof of current certification to potential customers. MJS Designs has shared stories of device developers who have come to them specifically for the ISO Certification credential. Legitimate device developers require more than a statement of compliance, they require proof that ISO standards are met and maintained as part of the electronics vendor s commitment to quality. In addition, there are occasions where a device is developed and the individual circuitry or a specific part of the functionality of the device must be produced by an ISO Certified manufacturer. In the summer of 2015, as part of a massive, worldwide investigation, the US Food and Drug Administration participated in Operation Pangea VIII, an aggressive collaboration between 115 countries that resulted in more than 2,400 websites being shut down and the seizure of $81 million worth of potential dangerous illegal medicines and medical devices worldwide. The reality is, drug and device counterfeiting pose serious threats to public health, both in the United States and abroad. Every day new websites crop up with counterfeit credentials selling knock-off versions of common and highly specialized medical devices.

3 The FDA issued the following statement: Through our framework for strategically safeguarding supply chain security and integrity and combatting counterfeit and substandard drugs and devices, we know we are on the right path with the right goal: Protecting public health by helping to ensure that the prescription medications and devices used by health care professionals and patients are safe, effective and of high quality. What this means is that no matter how common the device or how simple the manufacturing, reputable developers must seek out manufacturers who can prove traceability with a credible supply chain, and adhere to the highest manufacturing and documentation standards. One way for a company to make this determination is to have its vendors who provide PCB designs, PCB assembly, electromechanical assembly, parts procurement and any other form of manufacturing to have acquired the ISO credentials and not only be compliant but certified. The Current Standard for Quality ISO 9000 is the current standard of quality management systems that the organization stands behind. It was designed to help businesses and organizations ensure they meet the needs of customers and stakeholders while still adhering to statutory and regulatory requirements to a product. The standard deals with the fundamentals of quality management systems in general, therefore applying to a wide range of businesses and organizations. It s often referred to as a family of standards, with ISO 9001 focusing on the requirements that businesses and organizations must fulfill in order to meet the ISO 9000 standard. Over the last 30 years, ISO 9000 has seen 5 major evolutionary revisions. The latest change happened in 2015, which saw a variety of key changes including more emphasis on building a focused management system suited to serving an organization s specific needs and a requirement that company leaders become more involved and accountable in order to align quality with a wider business strategy. The ISO 9000 standard is typically utilized in conjunction with more focused standards, like ISO 13485, which was published in 2003 and revised for the first time in 2016 and focuses on the requirements for a comprehensive quality management system for the design and manufacture of medical devices. And that s just one of over 1300 standards that seek to improve healthrelated products and services ranging from medical devices to dentistry. The ISO s commitment to business efficiency and revenue growth without sacrificing quality or the environment has already had a lasting and significant impact on the world in the last 70 years and will surely continue to do so for many more decades still to come. But What Does International Organization for Standardization Actually Do? ISO standards are built from the ground up with business growth and cost effectiveness in mind. The organization understands its precarious position and is showing industries how they can cut costs while also increasing customer satisfaction, accessing new markets, reducing environmental impact and documenting the practice standards inside of the organization. ISO spends the time and money necessary to discover realistic solutions to difficult problems without cutting corners or falling victim to unethical circumstances just to save money. The organization tackles everything, from food and water scarcity to the

4 automotive manufacturing and everything in-between. There is a direct connection between quality products that perform as designed and to how they are manufactured. There have been multiple case studies from over 20 countries that prove those who embrace ISO standards in their business environment, see an increase in revenue over competing companies who do not adhere to ISO standards. The point is that the use of standards has been injecting billions into the annual GDP of a variety of countries since the 80s and those companies that embrace ISO standards, simply are stronger in the marketplace. ISO s Beginnings - A History of Quality ISO as we know it today was founded during a conference of national standardizing organizations that took place in London in 1946 from October 14th to the 26th. Twenty-five countries were represented at the conference by 65 delegates, who chose to merge the ISA (International Federation of National Standardizing Associations) with the UNSCC (United Nations Standards Coordinating Committee) to create the ISO. While the ISA had been doing well, its activities were primarily limited to continental Europe. It is predominantly a metric organization, which refers to the form of measurement used in its standards, and was therefore primarily ignored by the United States of America and Great Britain. The UNSCC, on the other hand, was based in London and had been making progress with inch countries but was still in its infancy after having been established only two years prior to the conference. The merger sought to expand ISA s reach and impact while bringing a bit of aged experience to UNSCC, creating an international standardizing organization that could address the concerns of quality throughout the world as opposed to just certain sections. The merger also sought to create an organization that wouldn t crumble during an event like World War II. The ISA, which had been around since 1926, was run by a Swiss engineer named Huber-Ruf out of his home, where he and his family handled everything from the translation and reproduction of documents. Having all of the association s eggs in one man s basket came to a head during World War II though. As International communication broke down, so did the ISA. Stewardship was entrusted to Switzerland but the association had all but crumbled. However, during the war, in 1944, the UNSCC was established by the United States of America, Great Britain, and Canada. It sought to better the remaining war and subsequent reconstruction efforts through standardization practices. Countries like France and Belgium joined the UNSCC as they were liberated, but Axis and neutral countries were not allowed membership, which greatly limited the UNSCC s reach in the post-war world. At the time of the conference, UNSCC was headed by Charles Le Maistre, who had played a major role in the creation of many standardization organizations over the previous few decades. Largely viewed as the father of international standardization, Le Maistre was tasked with creating a new global international standardizing body after the war was over. He informed the Swiss caretakers of the ISA about the formation and existence of the UNSCC once international communication channels opened back up and asked if the association would like to be incorporated into a new postwar international standardization organization. As we ve already discussed, the merger eventually came to pass and did so rather quickly, but that doesn t mean it wasn t met with challenges. The fact that the ISA had pretty much became non-existent made decisions about its future difficult. A General Assembly could only be called by the ISA President or by two members of the ISA Council, none of which existed anymore. ISA members decided that the 1939 Council would suffice as the current acting council as if the organization had been put in stasis during World War II, and an ISA meeting was convened in Paris in Le Maistre pounced on the opportunity to address the ISA while so many of its members were in one place. He convened a UNSCC meeting in Paris during the exact same time as ISA s meeting and had the ISA agreeing to join with the UNSCC by the end of the first day s discussions. Both organizations decided to reconvene in London three months later, ultimately founding the ISO as we know it today. Sources:

5 To find out more about how your company can benefit from the ISO services offered by MJS Designs, contact our business development team at or submit for a quote at Your electronics manufacturing services partner...from design to production since Company Certifications AS9100: 2009 Rev C (Aerospace) ISO 13485:2003 (Medical) ISO 9001: 2008 ITAR Registered ANSI / ESD S Standard GIDEP Member (Government-Industry Data Exchange Program) Staff Certifications IPC-A-610F J-STD-001F IPC / WHMA-A-620 CID + Counterfeit Component Detection & Prevention PRO-STD-001 Certified 4130 E. Wood Street, Suite 100 Phoenix, AZ Phone: Fax: Member