The Digital Capability and Skills Dilemma
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1 Digital Skills Academy 2014 The Digital Capability and Skills Dilemma Paul Dunne, CEO, Digital Skills Academy Presentation to IVI Summit 9 th September 2014
2 Digital Skills Academy 2014 Why Digital? According to Oxford Internet Institute in 2013 only 18% of UK adults had NEVER used the Internet, down from 23% in 2011 and of these 70% have proxyuse (via friends, family and fellow workers!) According to the BBA (British Bankers Association) by the end of 2014 only 10% of transactions at NatWest and RBS will be branchbased, down from 25% in 2010
3 Digital transformations customer experiences operational processes business models 77%* of executives say skills gaps are hindering digital transformation Digital Skills Academy 2013 *MIT Sloan Management Review, The Digital Capabilities Your Company Needs, October 2012
4 Digital transformations Digital Skills Academy 2013 Source: Digital Transformation: A Roadmap for Billion-Dollar Organizations
5 Digital transformations Digital Skills Academy 2013 Source: Digital Transformation: A Roadmap for Billion-Dollar Organizations
6 Skills needed IT & tech DevOps Mobile/social tech & channels analytics insights IT development and operations; specific technologies mobile/social etc.; analytics & insights; Digital Skills Academy 2013 *MIT Sloan Management Review, The Digital Capabilities Your Company Needs, October 2012
7 Skills needed According to Gartner (2012) over 4.4 million IT jobs will be created around Big Data by 2015, however only a third of these new jobs will be filled (Source: Gartner, Gartner Says Big data Creates Big Jobs, October 2012) yet research shows that 1 in 5 Digital Natives / Millenials are lacking in analytical skills. (Source: Global HR Business, Millennials Have Least Analytical Acumen, Gen Xers the Highest in Today s Workforce, New Survey Suggests, August 2013)
8 Why the shortage? mobile social analytics Permeating every function across the organisation impacting far beyond IT demanding constant skills-adaption Digital Skills Academy 2014
9 Source: The Digital Talent Gap: Developing Skills for Today s Digital Organizations, Capgemini Consulting and MIT Center for Digital Business, 2013
10 Source: The Digital Talent Gap: Developing Skills for Today s Digital Organizations, Capgemini Consulting and MIT Center for Digital Business, 2013
11 Source: The Digital Talent Gap: Developing Skills for Today s Digital Organizations, Capgemini Consulting and MIT Center for Digital Business, 2013
12 Digital demands Business professionals learn digital tech and Technical talent learn business skills Digital Skills Academy 2014
13 Cross-functional Engineers and designers in-sync with marketing and product Professionals evolved across business & tech Digital Skills Academy 2014
14 Specific skills areas Mobile social analytics App Developers Ux Designers cloud Engineers & Administrators Building Brand & Community virtual Facilitation Growth hackers product Managers data Engineers Digital project Managers security Engineers
15 Cross-functional Pros Combining tech and data skills with strategic and creative thinking, collaboration and skills in communication across silos
16 Digital Skills Academy 2013
17 Digital Skills Academy 2014 Why Digital? The Digital Customer Experience (DCX) Aligning technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle
18 Digital Skills Academy 2014 Digital CX re-visited The Digital Customer Experience (DCX) It s not all about technology. It is ALL about Digital Behaviour: The application of digital technology is transforming all aspects of human society
19 Digital Skills Academy 2014
20 Digital Skills Academy 2014
21 Digital Skills Academy 2014
22 Look forward to discussing this with you Paul Dunne, CEO, Digital Skills Academy Digital Skills Academy 2014
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