Stoneware Catalogue. Fine Quality UK Manufactured Cast Stoneware

Transcription

1 Fine Quality UK Manufactured Cast Stoneware Stoneware Catalogue Bird baths Sundials Garden benches Water features Oriental Statuary Furry friends Feathered friends

2 Melmar Stone is the trading name of Elements of Sherwood Ltd. As one of the UK s leading trade suppliers of cast stone garden ornaments, supplying many garden centres throughout the UK, our name is synonymous with quality and originality. Fusing modern quality and manufacturing systems with traditional artisan techniques we start our process by commissioning original designs from specialist sculptors - working in traditional stone and, more recently, in high quality workable polymer clays. From this original we carefully develop a mould in modern polyurethane materials which faithfully replicates the original design of the artist. Into this mould we then hand cast a variety of specialist stone types, depending on the size of the item and surface finish required, to produce the raw moulding. According to customer taste the ornament can then be finished in a series of advanced coatings to protect it from the elements. These finishes include Hi Tone, Cotswold, Antique, White, Bronze, Red, Cyano, Moss and Stone. Our intention is 100% customer satisfaction. In the first instance this means the stockist of our product, so we aim to be commercially competitive, and provide comprehensive marketing support. However we go beyond this, offering a no-quibble guarantee to customers in the event of defective manufacturing. Please browse our catalogue and look at our huge range of quality cast stone products. If you see something you like or have any questions please contact us and we will be happy to help. Our catalogue showcases a variety of our best selling products, we hope you like them! Our extensive range of stoneware products is available in a wide variety of high quality, durable colour surface finishes. Recommended Colours AN HI C Antique Hi Tone Cotswold The Antique appearance is achieved through lowlighting the recesses of the item by using traditional pigments embedded in the surface to create an aged appearance. The Hi Tone finishes give a subtle tonal highlighting in which various hues and colour tones are hand applied and then blended to produce a delightfully vibrant overall effect. The Cotswold finish is achieved using traditional pigmented coatings firmly bonded to the cast stone surface to give that warm Cotswold appearance. BB8 Georgian colour shown: C 77 cm h 44 cm w 59 Kg BB10 Bramble colour shown: HI 47 cm h 33 cm w 17.5 Kg BB15 Buddleia colour shown: HI 51 cm h 37 cm w 22.5 Kg BIRD BATHS Each Melmar Stone bird bath is created by casting stone into a mould created from an original sculpture and finished by hand. They are made using the finest materials and finished with traditional craft skills to ensure the finishes are amongst the hardest and most durable available. The care we take will give you a very attractive and fully functional bird bath in a range of designs to perfectly complement your own garden design. BB17 Nuthatch colour shown: AN 76 cm h 53 cm w 44Kg BR Bronze The Bronze finish is achieved using traditional pigmented coatings firmly bonded to the cast stone surface to give that classic bronzed appearance. RD Red The Oriental Red finish is a bright vibrant surface red coating, to provide protection to the ornament surface and enhance the decorative effect. BB22 Woodland colour shown: HI 46 cm h 45 cm w 28 Kg CY Cyano The Oriental Cyano finish is a bright vibrant surface coating with light green tones, to provide protection to the ornament surface and enhance the decorative effect. BB20 Dove Pedestal colour shown: AN 52 cm h 41 cm w 29.7 Kg ST Stone The Oriental Stone finish is a bright vibrant surface coating with light blue tones to provide protection to the ornament surface and enhance the decorative effect. WH White The White appearance is achieved through lowlighting the recesses of a white base coat using traditional pigments embedded in the surface to create a modern though enduring appearance. BB21 Danwood colour shown: AN 43 cm h 42 cm w 18.6 Kg 2 3

3 BIRD BATHS BIRD BATHS BB32 Three Cherubs colour shown: C 62 cm h 33 cm w 38.3 Kg BB50 Owl colour shown: AN 56 cm h 36 cm w 22.5 Kg BB64 Classic BB colour shown: C 55 cm h 39 cm w 25.6 Kg BB30 Edwardian colour shown: C 56 cm h 34 cm w 28.4 Kg BB31 Rock colour shown: AN 45 cm h 31 cm w 31.3 Kg BB53 Birch Special colour shown: AN 52 cm h 35 cm w 23.6 Kg BB36 Edwardian L colour shown: C 59 cm h 40 cm w 33.5 Kg BB101 Danby colour shown: C 61 cm h 38 cm w 52.5 Kg BB102 Egton colour shown:an 47 cm h 32 cm w 31 Kg BB39 Fosse colour shown: C 67 cm h 46 cm w 39.4 Kg BB38 Little Owl colour shown: HI 67 cm h 47 cm w 34.3 Kg BB43 Silver Birch colour shown:hi 47 cm h 32 cm w 18.1 Kg BB40 The Hare colour shown: ST 65 cm h 44 cm w 33 Kg 4 BB103 Blue Tit colour shown: HI 70 cm h 43 cm w 49.7 Kg 5 BB104 Stokeham colour shown: C 71 cm h 46 cm w 41.2 Kg

4 ORIENTAL RANGE ORIENTAL RANGE Based on classical Eastern designs our Oriental range respects the detail and love in the hand carved originals. The products are finished in an attractive range of colours to add a contemporary feel to your landscape design, and will add a splash of colour and lots of style to any garden. O1 Small Indian Buddha colour shown: RD 20 cm h 15 cm w 4.5 Kg O2 Small Thai Buddha colour shown: RD 24 cm h 19 cm w 3.75 Kg O9 Samurai colour shown: BR 65 cm h 20 cm w 18.8 Kg O3 Pagoda M colour shown: ST 25 cm h 24 cm w 7.1 Kg O4 Pagoda L colour shown: CY 36 cm h 36 cm w 16.5 Kg O10 Kobe colour shown: RD 54 cm h 17 cm w 11.8 Kg O11 Buddha & Base colour shown: ST 52 cm h 39 cm w 38.3 Kg O15 New Lantern colour shown: CY 58 cm h 31 cm w 18.9 Kg O7 Temple colour shown: BR 60 cm h 35 cm w 33.2 Kg O8 Sapporo colour shown: ST 72 cm h 49 cm w 39 Kg O16 7 Tier Pagoda colour shown: BR 65 cm h 32 cm w 40.4 Kg O18 Small Temple colour shown: RD 56 cm h 30 cm w 22.3 Kg 6 7

5 GARDEN FURNITURE SUNDIALS Each Melmar Stone garden bench is created by casting stone into a mould created from an original stone carving and finished by hand. They are made using the finest materials and finished with traditional craft skills to ensure the finishes are amongst the hardest and most durable available. The care we take will give you a very attractive garden bench to complement your own garden design perfectly. Each Melmar Stone sundial is created by casting stone into a mould created from an original sculpture and finished by hand. They are made using the finest materials and finished with traditional craft skills to ensure the finishes are amongst the hardest and most durable available. The care we take will give you a very attractive decorative sundial in a range of styles, colours and sizes to perfectly complement your own garden design. GF4 New Bench colour shown: C 40 cm h 91 cm w 78 Kg GF5 Curved Leaf colour shown: AN 43 cm h 110 cm w 76.3 Kg SD11 Georgian S Dial colour shown: C 74 cm h 44 cm w 59.5 Kg SD18 Dutch Sundial colour shown: AN 42 cm h 25 cm w 30 Kg SD31 Cherub SD colour shown: C 59 cm h 24 cm w 32.4 Kg GF7 Sleeper colour shown: HI 45 cm h 103 cm w 107 Kg GF8 Gothic colour shown: AN 43 cm h 108 cm w Kg GF10 Otter Bench colour shown: HI 35 cm h 100 cm w 103 Kg GF101 Deepsdale colour shown: C 37 cm h 92 cm w 93.4 Kg SD32 Edwardian L SD colour shown: C 59 cm h 40 cm w 36.5 Kg SD34 Fosse SD colour shown: C 67 cm h 46 cm w 40.5 Kg SD35 Stokeham SD colour shown: AN 73 cm h 46 cm w 42 Kg 8 9

6 ANIMAL RANGE ANIMAL RANGE Each Melmar Stone animal is created by casting stone into a mould created from an original handmade clay sculpture. They are made using the finest materials and traditional craft skills to faithfully reflect the original sculpture, ensuring the finishes are amongst the hardest and most durable available. A2 Meerkat Family 4 colour shown: AN 32 cm h 24 cm w 8.9 Kg A3 Meerkat Family 3 colour shown: C 38 cm h 24 cm w 8.7 Kg A8 Fish colour shown: AN 29 cm h 36 cm w 6.3 Kg A1 Meerkat colour shown: WH 44 cm h 19 cm w 5.0 Kg A9 Otter colour shown: WH 26 cm h 31 cm w 12 Kg A10 Hedghog with Apple colour shown: C 16 cm h 25 cm w 7.5 Kg A5 Moon Gazing Hare (L) colour shown: WH 45 cm h 21 cm w 10 Kg A13 Pig Small colour shown: AN 21 cm h 22 cm w 5.6 Kg A4 Moon Gazing Hare (M) colour shown: C 29 cm h 16 cm w 5.2 Kg A6 Squirrel colour shown: AN 32 cm h 19 cm w 6.7 Kg A12 Pig Large colour shown: C 42 cm h 37 cm w 26 Kg A7 Frog colour shown: AN 17 cm h 20 cm w 4.9 Kg A11 Pig with Apple colour shown: AN 20 cm h 22 cm w 10.1 Kg A14 Sea Horse colour shown: C 41 cm h 38 cm w 8.8 Kg

7 FURRY FRIENDS FURRY FRIENDS Each Melmar Stone furry friend is created by casting stone into a mould created from an original handmade clay sculpture of our much loved pets. They are made using the finest materials and traditional craft skills to faithfully reflect the original sculpture, ensuring the finishes are amongst the hardest and most durable available. F7 Jack Russell colour shown: WH 38 cm h 18 cm w 12 Kg F2 Spaniel colour shown: AN 35 cm h 25 cm w 11.3 Kg F1 Boxer colour shown: AN 40 cm h 25 cm w 12.1 Kg F3 Labrador colour shown: CH 62 cm h 45 cm w 65 Kg F9 Lying Cat colour shown: AN 28 cm h 17 cm w 9.2 Kg F8 Scotty Dog colour shown: WH 45 cm h 54 cm w 33.2 Kg F5 Westie colour shown: C 39 cm h 25 cm w 17.5 Kg F11 Rabbit colour shown: AN 27 cm h 22 cm w 6.3 Kg F4 Retriever colour shown: AN 62 cm h 44 cm w 65 Kg 12 F6 Staffie colour shown: AN 47 cm h 30 cm w 26 Kg F10 Sitting Cat colour shown: WH 39 cm h 18 cm w 11 Kg 13

8 FEATHERED FRIENDS WATER FEATURES Each Melmar Stone feathered friend is created by casting stone into a mould created from an original handmade clay sculpture of one of our much loved British birds. They are made using the finest materials and traditional craft skills to faithfully reflect the original sculpture, ensuring the finishes are amongst the hardest and most durable available. Each Melmar Stone water feature is created by casting stone into a mould created from an original sculpture and finished by hand. They are made using the finest materials and finished with traditional craft skills to ensure the finishes are amongst the hardest and most durable available. The care we take will give you a very attractive water feature in a range of designs to complement your own garden or pond design perfectly. B1 Cockerel colour shown: WH 48 cm h 38 cm w 16.1Kg B3 Pheasant colour shown: WH 28 cm h 38 cm w 9.3 Kg SC6 Wheat Girl colour shown:an 66 cm h 131 cm w Kg B2 Hen colour shown: C 41 cm h 33 cm w 11.4 Kg B4 Duck colour shown: AN 14 cm h 26 cm w 3.8 Kg SC28 Woodland Owl colour shown: HI 74 cm h 71 cm w 117 Kg B5 Large Duck colour shown: AN 32 cm h 34 cm w 12.5Kg B6 Owl colour shown: AN 12 cm h 8 cm w 1.25 Kg SC21 Woodland Otter colour shown: HI 78 cm h 68 cm w 81.5 Kg 14 15

9 CONTEMPORARY MUSHROOMS Adding a new contemporary twist to an ancient craft, each Melmar Stone contemporary piece is created by casting stone into a mould created from an original handmade clay sculpture. They are made using the finest materials and traditional craft skills to faithfully reflect the original sculpture, ensuring the finishes are amongst the hardest and most durable available. Our mushrooms look wonderful featuring in a border or gracing a patio. The ornaments faithfully reproduce the original sculptures with plenty of detail. They make lovely gifts and will sit beautifully in any garden. C2 Baby Love colour shown: WH 56 cm h 35 cm w 33.9 Kg M101 Rud Xl Mush 38 cm h 38 cm w 26.7 Kg M102 Rud L Mush 30 cm h 27 cm w 11.9 Kg M103 Rud M Mush 20 cm h 19 cm w 3.8 Kg M104 Rud S Mush 16 cm h 15 cm w 2.3 Kg colour shown: C C1 Reclining Lady colour shown: C 26 cm h 73 cm w 30.2 Kg M110 Staddle Stone colour shown: C 47 cm h 40 cm w 37.3 Kg M105 Bell Mushroom colour shown: AN 28 cm h 17 cm w 9.2Kg M106 Flat Mushroom colour shown: WH 23 cm h 29 cm w 10.5Kg M107 Small Cluster colour shown: AN 15 cm h 18 cm w 3 Kg C3 Lovers colour shown: AN 52 cm h 35 cm w 30.9 Kg C4 Tender Embrace colour shown: C 49 cm h 28 cm w 30.8 Kg M108 Large Cluster colour shown: WH 25 cm h 21 cm w 11.1 Kg M109 Giant Mushroom colour shown: C 41 cm h 38 cm w 28.9 Kg

10 NOVELTY NOVELTY These novelty ornaments faithfully reproduce the original stone plaster carvings with close attention to detail. They make lovely gifts for someone special and sit beautifully in the garden. N8 Teddy Bear colour shown: C 30 cm h 19 cm w 8.8 Kg N3 Cherub Plinth colour shown: AN 39 cm h 38 cm w 57.5 Kg N4 Cherubs Large colour shown: C 67 cm h 57 cm w 79 Kg N11 Easter Island (S) colour shown: WH 28 cm h 17 cm w 9.2 Kg N10 Easter Island (M) colour shown: AN 38 cm h 21 cm w 19.7Kg N5 XL Mush House colour shown: AN 42 cm h 36 cm w 37.7 Kg N6 L Mush House colour shown: AN 45 cm h 30 cm w Kg N9 Easter Island (L) colour shown:c 57 cm h 28 cm w 57.5 Kg N13 Wellies colour shown: AN 35 cm h 38 cm w 21.2 Kg N7 Bridge colour shown: AN 21 cm h 54 cm w 22.9 Kg N12 Boot Large colour shown: AN 17 cm h 40 cm w 9.3 Kg 18 19

11 STATUES STATUES Each Melmar Stone statue is created by casting stone into a mould created from an original stone sculpture and finished by hand. They are made using the finest materials and finished with traditional craft skills to ensure the finishes are amongst the hardest and most durable available. The care we take will give you a very attractive decorative statue in a range of styles, sizes and colours to perfectly complement your own garden design. SJ Jug Lady colour shown: AN 46 cm h 22 cm w 22.5 Kg SA Mini Pandora colour shown: AN 67 cm h 14 cm w 9.3 Kg SB Small Shell Girl colour shown: C 60 cm h 20 cm w 8.9 Kg SK Grape Boy colour shown: WH 54 cm h 22 cm w Kg SF Hercules colour shown: WH 60 cm h 23 cm w Kg SI Mini Hebe colour shown: AN 68 cm h 18 cm w 12.1 Kg SM Augustus colour shown: C 84 cm h 24 cm w 42.5 Kg SN Hebe colour shown: C 84 cm h 24 cm w 31 Kg S1 Small Statue Plinth colour shown: WH 23 cm h 25 cm w Kg SD Shell Girl L colour shown: C 75 cm h 28 cm w Kg SL Wheat Girl colour shown: AN 66 cm h 22 cm w 15.4 Kg 20 21

12 RECOMMENDED COLOURS STANDARD CONDITIONS OF SALE Item COLOUR Code PRODUCT NAME AN BR HI C WH BIRD BATHS BB8 Georgian BB10 Bramble BB15 Buddleia BB17 Nuthatch BB20 Dove Pedestal BB21 Danwood BB22 Woodland BB30 Edwardian BB31 Rock BB32 Three Cherubs BB36 Edwardian L BB38 Little Owl BB39 Fosse BB40 The Hare BB43 Silver Birch BB50 Owl BB53 Birch Special BB64 Classic BB BB101 Danby BB102 Egton BB103 Blue Tit BB104 Stokeham GARDEN FURNITURE GF4 New Bench GF5 Curved Leaf GF7 Sleeper GF8 Gothic GF10 Otter Bench GF101 Deepsdale SELF CONTAINED WATER FEATURES SC6 Wheat Girl SC21 Woodland Otter SC28 Woodland Owl MUSHROOMS M101 Rud Xl Mush M102 Rud L Mush M103 Rud M Mush M104 Rud S Mush M105 Bell Mushroom M106 Flat Mushroom M107 Small Cluster M108 Large Cluster M109 Giant Mushroom M110 Staddle Stone SUNDIALS SD11 Georgian S Dial SD18 Dutch Sundial SD31 Cherub SD SD32 Edwardian L SD SD34 Fosse SD SD35 Stokeham SD STATUES SA Mini Pandora SB Small Shell Girl SD Shell Girl L SF Hercules SI Mini Hebe SJ Jug Lady SK Grape Boy SL Wheat Girl SM Augustus SN Hebe S1 Small Statue Plinth NOVELTY ITEMS N3 Cherub Plinth N4 Cherubs Large N5 XL Mush House N6 L Mush House N7 Bridge N8 Teddy Bear N9 Easter Island (L) N10 Easter Island (M) N11 Easter Island (S) N12 Boot Large N13 Wellies 22 Item COLOUR Code PRODUCT NAME AN BR HI C WH FEATHERED FRIENDS B1 Cockerel B2 Hen B3 Pheasant B4 Duck B5 Large Duck B6 Owl FURRY FRIENDS F1 Boxer F2 Spaniel F3 Labrador F4 Retriever F5 Westie F6 Staffie F7 Jack Russell F8 Scotty Dog F9 Lying Cat F10 Sitting Cat F11 Rabbit ANIMAL RANGE A1 Meerkat A2 Meerkat Family 4 A3 Meerkat Family 3 A4 Moon Gazing Hare (M) A5 Moon Gazing Hare (L) A6 Squirrel A7 Frog A8 Fish A9 Otter A10 Hedgehog w/ Apple A11 Pig w/ Apple A12 Pig Large A13 Pig Small A14 Sea Horse CONTEMPORARY C1 Reclining Lady C2 Baby Love C3 Lovers C4 Tender Embrace ORIENTAL RANGE RD BR CY ST WH AN O1 Small Indian Buddha O2 Small Thai Buddha O3 Pagoda M O4 Pagoda L O7 Temple O8 Supporo O9 Samurai O10 Kobe O11 Buddha & Base O15 New Lantern O16 7 Tier Pagoda O18 Small Temple Recommended Colours AN HI C BR RD CY ST WH Antique Hi Tone Cotswold Bronze Red Cyano Stone White 1 General 1.1. The Buyer means the Account Applicant or person who buys or agrees to buy Goods from the Seller The Seller means Melmar Stone Conditions means the Conditions of Sale set out in this document and any special conditions agreed in writing by the Seller. 2. Conditions 2.1. All contracts of sale made by the Seller shall be deemed to incorporate these terms and conditions which shall prevail over any other document or communication from the Buyer If any amendments to these terms and conditions are required they must be confirmed in writing Acceptance of delivery of Goods shall be deemed conclusive evidence of the Buyer s acceptance of these Conditions. 3. Prices 3.1. The Price shall be that on the Seller s current list price, web site, or if applicable the price contained in the Seller s Quotation All Prices are exclusive of VAT and charges for packing, postage and Carriage (plus VAT) which shall be paid in addition In the case of credit sales, payment is due in full on the terms of credit agreed which shall not be more than 30 days from the date of invoice. Time for payment shall be of the essence and any failure to pay shall entitle the Seller at its option to treat the Contract as repudiated by the Buyer or to delay delivery until paid In the case of non-credit sales, payment must be made in full before dispatch of any Goods If any act or proceedings shall be commenced in which the Buyer s solvency is concerned, all monies under any transaction covered by these Conditions shall become immediately due and payable. 4. Interest on Overdue Invoices 4.1. Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at 2% above H.S.B.C. Bank PLC base lending rate for the time being in force per calendar month. 5. Warranty and Liability 5.1. The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, Section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, Common Law or otherwise are excluded and the Buyer is satisfied as to the suitability of the Goods for the Buyer s purpose. 6. Delivery 6.1. Products supplied ex-stock within the UK will normally be delivered within 10 working days of receipt of order. Goods not held in stock will normally be delivered within 3 weeks of receipt of order. Special orders will normally be delivered within 5 weeks of receipt of order Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date Any products not delivered (out of stock) will automatically be put on backorder. The Buyer must fax or a cancellation to the East Markham Office for any backordered items which are no longer required Delivery of the Goods shall be made to the Buyer s address and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery A charge will be made for Euro pallets delivered with goods. This charge will be credited back upon the return of said pallet(s) to Melmar Stone (returned pallets must be Euro pallets and reusable). 7. Carriage Charges 7.1. Carriage is free of charge on orders in excess of 500 exclusive of VAT EXCEPT to retail customer s addresses in Scotland when a surcharge will apply. 8. Ownership and Risk 8.1. The risk in Goods shall pass to the Buyer upon delivery of the Goods or upon the Goods being appropriated to the Buyer but kept at the Seller s premises at the Buyer s request Ownership in the Goods shall not pass to the Buyer until the Company has received in full in cleared funds all sums due to the Company in respect of the Goods and all other sums which are or may become due to the Company from the Buyer on any account Until ownership of the Goods has passed to the Buyer, the Buyer shall: hold the Goods on a fiduciary basis as the Company s bailee; store the Goods separately from all other goods of the Buyer or any third party in such a way that they remain identifiable as the Company s property; not destroy or deface any identifying mark on the Goods or their packaging; maintain the Goods in satisfactory condition insured with the Company s interest noted on the policy and hold any proceeds of such insurance on trust for the Company and not mix them with any other money The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within a reasonable time (2 to 3 days) of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do this he is deemed to have accepted the Goods Any Goods in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packing at the Buyer s risk and either a) retained by the Buyer for a reasonable period to enable the Seller or its agent to inspect or Collect the Goods or b) at the Seller s option returned by the Buyer to the Seller who will refund the cost of postage and packing to the Buyer if the Goods are in fact defective. 9. Cancellation and Returns 9.1. If it is agreed that the goods are to be returned :- a) A Goods Return number obtained from the Seller must be clearly shown on the returned parcels. b) The Buyer will be liable for the cost of remedying any damage to the Goods returned where such damage has, in the opinion of the Seller, been caused by the Goods being inadequately packaged by the Buyer or through the Buyer s fault. c) The Seller reserves the right to make a handling and restocking charge of 25% on Goods which are returned if they were ordered in error or are no longer required. If the goods are faulty the restocking charge will not apply. 10. Force Majeure In the event that the Seller is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Seller shall be relieved of its obligations and liabilities under such contract for sale for as long as such fulfilment is prevented. 11. No Waiver The Seller s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in performance or compliance with any of these conditions. 12. Liability In the event of any breach of these Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential damage. 13. Complaints If you have a complaint about our service or any goods or services you purchase from Melmar Stone then please contact us immediately. You will be contacted as soon as possible and definitely within 24 hours of our hearing from you and we aim to provide a resolution within 5 working days All complaints will be dealt with in a fair and confidential manner. 14. Miscellaneous Any contracts shall in all respects be construed and operate as an English contract and in conformity with English law If any part of these terms and conditions that is not fundamental is found to be illegal or unenforceable, such finding will not affect the validity 23

13 Fine Quality UK Manufactured Cast Stoneware Melmar Stone Hempsalls Yard Askham Road East Markham Newark Nottinghamshire NG22 0RG t: f: e: w: