Creating a Public Safety Ecosystem

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1 Creating a Public Safety Ecosystem Synchronizing Human and Digital Intelligence

2 Contents Topics Page Introduction... Secure Data Access and Sharing... The Increasing Role of Citizen Involvement... Social Communications Analysis... Crime Prediction Modeling... Strategic Intelligence Command Centers... National Private Networks for Public Safety... Human and Technology Partnering Fujitsu Public Safety Mobile Solutions

3 Introduction Crime overall is decreasing, but chaotic events such as extreme weather, domestic terrorist attacks, gun violence, and opioid-related emergencies are increasing, requiring highly coordinated response protocols. From raucous inner cities to sleepy suburbs, the scope and nature of these threats demand a new way of thinking and acting a new, frictionless collaboration among agencies, departments, and vendor partners. 1 Ideally, public safety professionals are already fitted with the latest smartphones, laptops, and tablets to receive targeted information about situations, individuals, and locations before they respond. However, when police, fire, EMT, first responders, and even utility companies can communicate and share data via secure channels, the severity and length of incidents may be lessened, and lives can be saved. This is the next phase of digital age public safety. As more public safety leaders get introduced to sophisticated surveillance and big data technologies, they realize the benefits are within reach, if they can: Develop a roadmap with support from tech vendors and partners Gain funding for each step of a long-term project Ensure everyone is committed to learning and using these new tools to achieve their mission better

4 As importantly, these technologies can have a profound and farther-reaching impact when the intelligence they generate can be shared and securely stored for use by regional, state and national entities. Right now, agencies are taking steps to create this intelligence-driven public safety ecosystem with the help of: Integration of data, human and digital communication systems Big data analytics, predictive analytics, Internet of Things, AI, etc. Adaptive mobile technologies, such as tablets, laptops, smartphones, body cams Nationwide public safety broadband A willingness to partner with departments, agencies, vendors, etc This paper will explore some of these technologies and initiatives and attempt to present the vision of a data-driven digital ecosystem for public safety in the 21st century. 04

5 Secure Data Access and Sharing At the time when tech watchers were getting tired of hearing about Big Data, it s exploding once again in the form of mobile devices and multi-media content easily handled by powerful wireless networks. Video, sensors, voice calls, photos, and texts are streaming into public safety command centers. So are growing forms of civic engagement, like social media, which over 80% of police surveyed (in a U.S. survey) say helped them solve crimes. And then there s the Internet of Things, expected to consume 25% of all external government spending by % of Public Safety Decision Maker Say DATA IS JUST AS CRITICAL AS VOICE

6 Here s a short list of some of the technological trends at the forefront of modern policing and public safety: Body Cameras: Required at many agencies as they have been shown to decrease the number of complaints due to the police force. Facial Recognition: Has great potential and is being used more widely for surveillance and tracking as its accuracy and sophistication increases. Predictive Policing: This fundamental shift from reactive to proactive operations is made possible through advanced analytics and intervention models. GPS Applications: Are being used by law enforcement to track and locate suspects and parolees faster. 06

7 Here s a short list of some of the technological trends at the forefront of modern policing and public safety: Next Generation 911: The technology is currently available, but future systems will be able to receive text messages, videos, and photographs. Robots: The use of robots in police work continues to expand. For example, small dumbbell - or tank-shaped robots equipped with sensors can be used to infiltrate spaces or approach objects, like bombs, and send back audio and video. Drones: The use of unmanned drones fitted with optical, zoom and/or thermal cameras is also on the rise. Search and rescue, active shooter situations and crowd monitoring are among notable examples. 2 Clearly, one of the biggest challenges is how to aggregate, prioritize and analyze all the data. However, before any strategic planning begins, decision-makers must understand that technology alone cannot solve public safety challenges. Success can only be achieved by seamlessly integrating human and technology expertise

8 The Increasing Role of Citizen Involvement With over 25M cellphone users in the U.S. alone, connected citizens are becoming the eyes and ears of our communities. For example, texting is a fast and efficient way to transmit information to dispatch and field staff; the video is also a powerful way to connect public safety to live incident scenes and/or to provide evidence

9 Social Communications Analysis From Facebook posts to Tweets to s, the actions of criminals, terrorist networks, and even disturbed individuals are recorded as strings of structured and unstructured text. To leverage this information, law enforcement needs to not only develop digital analysis tools but also use them routinely to help understand the motives and actions of these individuals tp:/ 09

10 Crime Prediction Modeling Perhaps the most exciting aspect of big data is the way it allows public safety and law enforcement agencies to combine different data sources and AI-driven analytics to create a single model for a specific situation - like one that might help them predict when and where criminal spikes may occur, for example. Progressive public service agencies can then use these predictions to divert resources to the locations and times that are likely to require assistance, saving time, money and, potentially, lives

11 Strategic Intelligence Command Centers Also known as Strategic Decision Support Centers (SDSCs), these data-crunching centers are being implemented in major cities across the U.S. with considerable success. Comprised of both human and technical assets, gigabytes of data from hundreds of sources (including social media and IoT), can be accessed, analyzed and organized into whatever categories are required by public safety agencies to assist in their mission. However, a solid foundation of integrated data sources, devices, and broadband and IT networks must be in place to ensure that the intelligence is shared efficiently and securely

12 National Private Networks for Public Safety Essential to the building of an intelligent public safety ecosystem is a reliable, secure network infrastructure. Ideally, to achieve the goal of maximum data sharing, this should comprise more than just the local public safety entities. Currently, first responders connect via different frequencies and carriers depending on the state, which is sufficient for agencies functioning within the same vicinity. However, this places first responders who ve crossed state lines at a communications disadvantage, relying on cell connectivity (or even landlines) to coordinate efforts. The good news is that the First Responder Network Authority (FirstNet) is projected to make significant progress in FirstNet was authorized by Congress in 2012 as an independent authority with NTIA to provide emergency responders via the first, nationwide, high-speed broadband network dedicated to public safety. 6 FirstNet will provide perhaps the most important technology needed to create a true digital ecosystem: a dedicated channel for public safety with end-to-end encryption and data transmission across the network

13 Human and Technology Partnering Solving complex public safety issues is more than just a matter for the public safety IT leaders. Partnerships across different public service agencies - health, social services, education and so on - are also essential to success. As the complexity and real or perceived dangers of modern life escalate, citizens, agencies, business partners, governments, and more, are seeking partnerships with organizations that can help keep their communities strong and safe. Getting those partnerships in place will allow them to access the expertise they need and be able to scale far beyond the capacity of a single individual or agency. Organizations can also form strategic partnerships with technology vendors to stay current with new technologies and get advice and guidance on best-fit solutions. However, to fully power the connected public safety ecosystem, organizations must first re-architect themselves w /gb-en/_acnmedia/accenture/next-gen-7 /tech-vision-2018/pdf/accenture-techvision-2018-a-public-safety-perspective.pdf#zoom=50 13

14 Fujitsu Public Safety Mobile Solutions Fujitsu has more than two decades of experience designing and manufacturing tablet computers for the public safety market. The Fujitsu partners have focused on delivering safe, ergonomic, mobile computing solutions specifically for police, fire, and EMS since We have the products, service and experience to deliver high-performing, versatile, safe and reliable mobile computing platforms for your officers and first responders. All with an affordable total cost of ownership (TCO). From tablets and mounts, to license plate recognition and in-car cameras, to back-end servers, full installation and after-sale support, Fujitsu is a partner you can trust. Inside the vehicle. Out in the Field. Everywhere. LIFEBOOK T726 Tablet PC STYLISTIC Q616 Hybrid Tablet PC STYLISTIC Q736 Hybrid Tablet PC 14

15 FUJITSU AMERICA, INC. Address: 1250 East Arques Avenue Sunnyvale, CA , U.S.A. Telephone: or Website: Contact Form: Have a question? us at: Fujitsu Mobile Public Safety Solutions Powerful, adaptive Fujitsu devices support all of the above and more, thanks to cutting-edge R&D by Fujitsu and feedback from our public safety partners. To learn more about Fujitsu Education Mobile Solutions, please visit or call a representative at FUJITSU. Fujitsu, the Fujitsu logo, STYLISTIC, LIFEBOOK, and shaping tomorrow with you are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. CELSIUS is a trademark of or registered trademark of Fujitsu Technology Solutions in the United States and other countries. Intel, the Intel logo, Intel Core, Intel vpro, Core Inside and vpro Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. All other trademarks referenced herein are the property of their respective owners. The statements provided herein are for informational purposes only and may be amended or altered by Fujitsu America, Inc. without notice or liability. Product description data represents Fujitsu design objectives and is provided for comparative purposes; actual results may vary based on a variety of factors. Specifications are subject to change without notice. Copyright 2018 Fujitsu America, Inc. All rights reserved. FPC /17 Intel 11

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