AESQ Supplier Conference Voice of the Customer AIRBUS Emile Colongo Head of Procurement Operation for Large Aircraft Propulsion System
Quality is the responsibility of everyone 2
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Key figures 31st December 2017 figures 18,191 Orders 10,926 9,950 7,265 Deliveries In operations Backlog An Airbus takes off or lands every 1.4 seconds Page 4
The Market 30 January 2018 Source: Airbus GMF 2017 Number of aircraft* 45,000 20-year new deliveries 40,000 35,000 30,000 Growth 22,030 25,000 20,000 15,000 10,000 5,000 - Replace 12,870 20,500 Stay 7,630 34,900 Beginning 2017 2036 New Deliveries KEY MESSAGE The market demand is huge 5
Our customers Page 6
Customer expectations PASSENGERS AIRLINES AIRBUS 30 January 2018 SUPPLIERS From their carrier? Flight on-time/ no delay From AC manufacturers? Operational Reliability (OR) Avoid unscheduled maintenance/ AC grounding From its supply-chain? Items supplied on quality 7
Customer expectations PASSENGERS AIRLINES AIRBUS 30 January 2018 SUPPLIERS From their carrier? Flight on-time/ no delay Safety Attractive prices From AC manufacturers? Operational Reliability (OR) Avoid unscheduled maintenance/ AC grounding Airworthiness compliance Cost/Margin per Seat AC performance From its supply-chain? Items supplied on quality Robust Design Strong Quality System Competitive prices Right First time Innovation Engine Performance KEY MESSAGE All Supply-chain actors are contributing upstream to our Customer(s) Satisfaction 8
What do customers say? Quality & Reliability Supplier Monitoring Prevention Page 9
WHAT DID YOU MAKE TODAY? MISTAKES. 7
THE MORE WE DO. THE MORE MISTAKES WE WILL MAKE. PROBLEM SOLVED. Adding value increases the risk of mistakes, and we all add value 7
Value added through our value stream Aircraft EIS (Entry Into Service) Tier 4 Machining Tier 3 TIER 1 Preassembly Tier 2 Module Assembly Engine Assembly Power Plant Assembly AIRBUS Aircraft assembly Flight Test Aircraft Delivery Casting ~24 Months
It s not how we make mistakes that defines us but how we correct them 7
Quality is the responsibility of everyone 14
Product life cycle D E V E L O P M E E N T S E R I A L KEY MESSAGE Prevention will reduce cost and increase customer satisfaction No stop & fix Lack of risks integration Transfer to series PREVENTIVE Poor prevention in design No Early warning Robustness of industrial systems not enough challenged Lack of reactivity Response to quality issues CURATIVE Crisis mode Recovery teams High Cost of Non Quality Customer dissatisfaction Automotive OEM 19% 39% 81% 61% % of total staff 15
Key topics to prevent Advanced Product Quality Planning DFMEA Mitigate design failure & design to manufacturability issues Process Capability Secure that Process is capable to deliver AS13006 Key Characteristics Manufacture to deliver key characteristics Measurement System Monitor deviations of the process before escape AS13003 PFMEA Eliminate risks early in the development & improve processes AS13004 Robust Root Cause Analysis Identify properly the cause to prevent reoccurrence AS13000 KEY MESSAGE All known prevention tools become a must in aerospace AESQ is in the good direction
Process for People Never assume that because it is written, it is operated correctly 17
Key topics to prevent Advanced Product Quality Planning DFMEA Mitigate design failure & design to manufacturability issues Key Characteristics Manufacture to deliver key characteristics PFMEA Eliminate risks early in the development & improve processes Robust Root Cause Analysis Identify properly the cause to prevent reoccurrence Measurement System Prevent and Manage Human error Process Capability Secure that Process is capable to deliver Training Human Factors Develop people Secure competencies Prevent and Manage Human error 18
Human Factors Workmanship Combo of Know-how and soft skills Aeronautical Culture Behaviour Human Factors studies : Skills Knowledge the human limits capacities and capabilities of human characteristics which influence the way people interact with their environments and their workplaces It covers: Person s capacity to think & reason Factors associated with the work environment Ergonomics and the way tools and technologies are used 19
Human Factors Example of external sources of failure / preventive actions 12 Dirty Dozen Question to AESQ: How do we prevent the dirty dozen from disrupting our prevention process? 20
Zero Defect is not an option. We should not accept non quality Nothing is impossible unless we think it is 21
Quality is the responsibility of everyone 22
Page 23 Key take away
Key take away The market is huge nothing is too small to be forgotten We need a collective mindset change to drive our high value added industry to Page 24 Zero Defect
Thank you