NEW DIMENSIONS OF INDIAN BANKING Ramashish Purvey SERIALS PUBLICATIONS NEW DELHI (INDIA)
Contents Preface Lis t of Con tribu tors 1. An Overview of Growth and 1 Development of Nationalized Banks in India Santanu Bhaduri 2. Indian Banking: Past, Present and Future 18 Rajeshwari Kumari 3. Indian Banking Today and Tomorrow 42 Ramashish Purvey 4. Globalisation and Changing Perspective of the 53 Banking Sector R. P. Deshpande 5. Challenges and Prospects of 61 Indian Banks in Post-Globalisation Era Sitaram Shartna & J. P. Sharma 6. Indian Banks: Gearing up for Growth in the 70 Era of Liberalisation, Mahesh Chandra Prasad 7. Performance of Indian Banks in 80 Post-Reform Period Shabnam Parween & Madhuker Dikshit 8. Banking Sector Reforms in India 89 Indrajit Prasad Roy & Binay Kumar xiii xvii
viii New Dimensions of Indian Banking 9. Financial Sector Reforms in India: 98 An Analysis Shaheda Khanam & Seema Dey 10. Working and Performance of 107 Indian Banks During Post Reform Era U. N. Singh & Birendra Kumar Yadav 11. Growth Oriented Financial Reforms in India 120 Chandeshwari Tiwary 12. Financial Sector Reforms and Public Sector Banks 130 Niranjana Jeswal 13. Financial Sector Reforms with Special Reference 138 to Indian Banking Sector Bijay Kumar Sinha & Subhas Kumar 14. Banking Sector Reforms in India: A Glimpse 146 Md. Israr Hassan Khan & Md. Moazzam Nazri 15. An Analysis of Banking Sector Reforms in India 153 Deepa Sharan & Kishwar Ara 16. Banking Sector Reforms in India 161 Shashi Kapur Das 17. Banking Sector Reforms-An Emergng 174 Dimension of NPA Management B. K. Mohanty 18. Non-performing Assets and Declining 197 Profitability of Banks Navin Prasad & Bijay Kumar Sinha 19. Non-performing Assets: An Unavoidable 204 Burden on Banking Industry in India Manmeet Singh, R. K. Vyas & V. K. Gautam 20. Reduction of Non-Performing Assets (NPAs)- 222 Emerging Challenges of Banking Sector R. K. Srivastava & Parmanand Lai 21. Outsourcing-An Avenue of Profitability 229 P. Dubey
Contents ix 22. Outsourcing of Banking Services 234 D. M. Khandare & Mohan S. Rode 23. Outsourcing in the Banking Sector- 240 A New Business Mantra Sasanka Sekhar Bhaumik 24. Outsourcing in the Banking Sector- 250 A New Lookout Ashis Kumar Nandi, 25. Indian Banking: Pivotal Role of Technology 262 Sanjay Kumar Gupta 26. Information Technology in Indian Banking Sector 270 Anand Kumar & Raj Bihari Lai Srivastava 27. Technology and Core Banking Solution: 277 A Boon for Banking Sector Gopal Kumar Singh & Ashutosh Kumar 28. E-Banking Scenario in India 288 Surya Prakash & Sarika Sharma 29. E-Banking in India: Major Issues 297 B. B. Mansuri & Badruzzama Siddiqui 30. E-Banking: Emerging Challenges 303 Ratna Shanker Mishra & Atnit Verma 31. Retail Banking: Gearing UP for Growth 314 Ajay Kumar 32. Branch Banking and Retail Banking: 326 Its Future in India P. S. Tripathi & Shzveta Dikshit 33. Retail Banking: Opportunities and Challenges 339 K. C. Jha & P. C. Badalia 34. Bancassurance: Issues and Scope for the Banks 360 Manju Kumari
x New Dimensions of Indian Banking 35. Bancassurance Emerging Trend in India 369 Avnish Kr. Shukla, Amit Verma & Pramod Kr. Verma 36. Bancassurance: A Vital Channel for the Banks 374 Amit Kumar 37. Bancassurance: Opportunities and Challenges 385 Sanjay Singh 38. Mutual Funds: Opportunities and Issues for Banks 394 Lucy Kumari 39. Are "Mergers and Acquisitions" Necessary in 406 Indian Banking? Jaishanker Prasad Singh 40. Consolidation of Banks: Mergers and Acquisitions 421 Naveen Kumar Mishra 41. Mergers and Acquisitions in Banks: An Analysis 434 Prabhat Kumar 42. Bank Mergers and Acquisitions- A Panacea for 446 Globalization Dipak B. Bhamare 43. Consolidation in Banking Industry Through 456 Mergers and Acquisitions Jitendra Kumar 44. Risk Management in Banks 464 Udita 45. Risk Management in Banks: An Overview 475 Dimpal Rani 46. Credit Risk Management in Banks 487 Md. Shahabuddin 47. Relationship Banking in the Emerging 509 Banking Scenario Niru Kumari
Contents xi 48. Customer Relationship Management: 515 Practice and Application in State Bank of India Kumari Madhulata & P. K. Sinha 49. CRM-A Vital Business Tool for Bankers 526 Jitendra Kumar Singh & Piyush Kumar Singh 50. Customer Relationship Management in the 532 Indian Banks Ranjana Singh & Ajoy Kumar 51. Role of Development Bank in 540 Capital Market Integration Murlidhar Mandal & Sumit Prasad 52. Urban Cooperative Banks in India: 549 Issues and Challenges Ajit Kumar Thakur