VIDEO KING S DISTRIBUTOR NEWSLETTER VKGS LLC BINGO BYTES JUNE 2005 VOLUME 1 ISSUE 1 INSIDE THIS ISSUE: INNOVATIVE IDEAS AND GAMES VIPICK EMS 2 HORSE POWER RACING 3 MELANGE SUPER GAMES QUICK SHOT BONANZA GAMES MONTHLY TECHNICAL BYTES TECH ADVISORIES AND INFORMATION NEW POLICIES AND RE- QUESTS MONTHLY SPECIAL 6 CONTACT INFORMATION 6 2 4 4 5 5 5 CORPORATE RELOCATION We are excited to announce that both our Corporate Offices and our Manufacturing facilities have found new homes. Our corporate offices have made the move across the river and across the state line relocating from Council Bluffs Iowa to scenic Omaha Nebraska. All of our corporation s accounting, sales, and marketing functions are housed in our head office and we look forward to servicing your needs from our new location. Feel free to stop in if you are in the Omaha area, we would love to see you. Our manufacturing facilities are also on the move. We are relocating our Englewood, Colorado manufacturing facilities to San Bernardino California. We expect the move to be completed on or about June 13th 2005. We will miss the Rocky Mountain state, but we are looking forward to servicing you from the great state of California. All of our contact information can be found on the last page of this newsletter. CHECK THIS OUT: WE RE MOVING!! Corporate Offices, Manufacturing Facility and Help Desk are all being relocated. NEW e-games!! Ask your Sales Rep about Horse Power Bingo, and our other new and innovative game ideas. SPECIALS!! Check out Page 6 for a great Monthly Special on Bingo Hall Equipment HELP DESK RELOCATION A number of key changes have occurred coincidental to our relocation to California, one of which is the relocation of our help desk to Winnipeg Manitoba Canada. This move will allow our front line support personnel to be in direct contact with the Engineering and Quality Assurance staff. This close association will allow us to better serve your needs with prompt problem escalation when required. The 24/7 help desk Toll-Free number will remain 1-888-246-4609. You will be pleased to know that a number of our key staff members will either make the move with us to California or work from Colorado to continue the excellent service you have grown to expect.
BINGO BYTES Page 2 NEW INNOVATIVE IDEAS AND GAMES Have you and your sales staff been looking for something new and innovative to set yourself apart from the competition? Look no further. We at Video King pride ourselves in new games, new concepts and new money making ideas for you and your customers. The following pages contain a number innovative products that you can add to your product line. Expanding your product line will enable your customers to market a wide range of products to the players which will result in greater sales and stronger bingos. If you need further information ask your Sales Representative. When you re speaking to your Sales Representative ask them to also go over our existing products for features that currently may be underutilized. There are a number of capabilities within our products that could be used to generate new in hall revenue such as the advertising feature on our PowerPlay line of bingo consoles. Along with some of our new and exiting ideas and game styles, we are always looking for the next new concept. We find that both our distributors and hall operators are a great source of game ideas as they know what the bingo players would like to see. If you have any new ideas or game designs you or your staff would like to see in the future, please do not hesitate to mention them to your Sales Representative. We at Video King, pride ourselves in new games, new concepts, and new money making ideas for you and your customers. Tim Stuart President and CEO VIPICK EMS : ELECTRONIC U-PICK-EM S Everyone knows about paper U-Pick-Em s but have you ever heard of electronic U- Pick-em s? VIPick Ems is an electronic version of a U- Pick ticket that is integrated into your EPIC Point of Sale system. This game is a great addition to any bingo hall s program either as a standalone game or as a bonus feature played in conjunction with a regular bingo game. What is really exciting about VIPick Ems is that U-Picks are no longer just available to the paper players. Integrated with Player Tracking, numbers are selected by the players and stored on the POS for future use. These cards can then be; printed on paper, loaded into the Lil' Champ and SuperChamp handsets, or loaded onto the PowerTouch terminals. Gone are the days of lockboxes, digging through stacks of carbon copy slips and manually verifying card faces. The VIPick'Ems system has the capability of verifying the cards through our PC based Bingo Consoles. This gives the hall complete control on the verification of winning cards and the awarding of prizes. Verification is faster and easier and the players can rest assured knowing that the card was verified in the same manner as any other bingo card is verified. On the monitors! The VIPick'Ems product allows for a full audit of each U-Pick game as every card face sold is recorded electronically for subsequent review. This game is available today depending on your jurisdiction and regulatory restrictions, contact your Sales Representative for complete details. The addition of VIPICK EMS into our game schedule has resulted in an average player spend increase of $3.19 / session. A hall operator
VIDEO KING S DISTRIBUTOR NEWSLETTER Page 3 HORSE POWER RACING PUTS YOU IN THE WINNER S CIRCLE Are you ready to try the game that is sweeping the nation? Video King has taken the old line bingo game that uses the down rows of a flashboard to determine the winner and created a multimedia bingo experience unlike anything else in the market place. This game is exclusively available to Video King customers and this exclusivity means that there isn t a competitor out there with anything quite like HorsePower Racing. The game interfaces with any of our PC based bingo machines, a Side-Kick computer is added on to drive the graphics for the race. When the bingo balls are called, the race starts and as each ball call is placed into the rails the horse associated with the particular down column is advanced one position. This continues until the required number of horses have crossed the finish line. Each race can be configured to have 1, 2, 3, 4 or even 5 finishers. HorsePower Racing has a distinctive play style and is accompanied by both themed bingo paper and pull tabs. Horse Power Racing (Monitor Screenshot) There are a variety of formats available including the following formats; Quinella match the first two finishers. Exacta match the first two finishers in exact order for a larger prize. Tri-Fecta. match the first three finishers in exact order for an even larger prize. Each of these games have unique ticket or card counts that allow the games to be played in all sizes of bingo halls from the large commercial facilities right down to small charitable halls. HorsePower Racing can be played on paper, pull tabs and shortly will be available on Video King s electronics. HorsePower Racing has been approved by most regulatory bodies as the cards are designed as 24 number cards and the game is dependant on matching a predefined pattern. Be sure to check with your sales representative that it is approved in your jurisdiction. The game has been designed such that a variety of flavors will be available in addition to horse racing. Be sure to check out upcoming issues of Under the B for more information as these flavors become available. Ask your Video King Sales Representative for a demonstration today and start racing all the way to the bank. With the different game styles available you can offer a themed Night at the Races. You could run a couple of Quinella races to get the bingo session started, then move into Exacta s during intermission and finish the night with a Tri- Fecta These games can also be played alongside your existing program allowing for an entire night of races.
BINGO BYTES Page 4 SUPER GAMES = SUPER PROFITS Maximize Bingo profits with the Melange Super Games. Working in conjunction with our industry partners at Melange, we will create innovative paper or electronic based bingo games that meet the specific needs of your halls. Super Games are designed to produce a hold of 20% - 40% and higher. When developing games, we consider all aspects of the hall including: Attendance: Maximum, minimum and average crowd sizes for various scheduled sessions. Pricing: Pricing and payouts for specials and regular games. Pattern: Time allotted for new games and the existing patterns in play. Scheduling: Where to place the new game in your program. Once we have gathered the hall information, we develop the game incorporating themes, specialized graphics and patterns. Probabilities are Super Games Guy determined and an analysis is generated to predict the profitability of your Super Game. During the initial installation of the game, we provide you with promotional materials such as t-shirts, pens, posters, etc. that can be used as giveaways to either the customers or the hall staff. We install the equipment, train the employees, introduce the game to the customers, and do whatever it takes to ensure a successful startup. Once installation is complete the support doesn t stop. We continue to work closely with you to monitor the game on an ongoing basis to ensure its continued profitability. These concept games can be installed where permitted by law. Our compliance department will assist you to get the games approved for your jurisdiction. Contact your Sales Representative for additional information on these new and exciting games. With bingo faces customized for a particular site, the players find value in returning to the site to play these games again and again encouraging repeat visitation QUICK SHOT BONANZA GOES ELECTRONIC Have you ever played Quick Shot Bonanza? If so here is an exciting enhancement to the Video King has taken this classic paper game game that quickly adds additional profits to and moved it into the 21st Century. Imagine a your customers games, if not here is how it player buying credits at a POS and then redeeming the credits at the player terminal for works. The traditional game starts by precalling 24 bingo balls at the beginning of the Bingo Cards. Winnings are automatically day. Players then buy sealed cards that prevent players from seeing the card face prior increased card re-buying. Our games are de- added to the players account allowing for to purchase. Once opened, they then daub signed to be graphically appealing and tons of fun. their card based on the pre-called numbers, These games are showing high levels of profit trying to match a predetermined pattern and for charities, and offer something new and pay table. For example if innovative that can help set one they daub a single line Bingo hall above another. they win $10.00, if they Are you ready to experience a daub a postage stamp Hurricane of Profits? they win $15.00. These patterns and prizes are Game availability is subject to predetermined based regulatory requirements and on a mathematical probability table of odds. approvals. Hurricane Winning Screen Quick Shot Bonanza is available in a variety of electronic themes, in both one card and 4 card formats. Contact your Sales Representative for details on the latest themes.
VIDEO KING S DISTRIBUTOR NEWSLETTER Page 5 TECHNICAL ADVISORIES AND INFORMATION A few advisories from our technical staff; We recommend you check all equipment when it arrives on your dock. Unfortunately we have been experiencing a higher than normal quantity of shipping damages. We are looking at new packing material and new freight lines to limit these issues on a go forward basis and appreciate your patience throughout this process. We recommend that you stock a 7000 Bingo Console service kit. The 7000 Bingo Consoles have enjoyed a long life span but are becoming a bit long in the tooth. To help prolong the lifespan of these units the following products should be kept on hand for servicing existing customers; Transmitter Board (#10321676s) Switch Rails (#1012s012). Please note that the A style flashboard printed circuit boards can NO longer be repaired by Video King as we can no longer source components. The A style flashboard uses 3-pin connectors rather than the RJ11, or telephone jack you see in today s models. MONTHLY TECHNICAL BYTES Monthly Technical Q/A: Q. The performance of my PowerPlay desk has been decreasing over time. What can I do to get my system running the way it used to? A: Performing an archive on your PowerPlay bingo desk will help to keep your desk running optimally. To run the Archive utility, go to the red screen, press the Utilities button and then press the Archive button. Once it has completed you should see an immediate improvement in performance. Please remember you can always contact our 24/7 help desk at 1-888-246-4609. NEW POLICIES AND REQUESTS Shipping Request When shipping products back to Video King, please ensure that individual boxes or packages do not exceed 60 lbs. We have recently been receiving packages of up to 100 lbs. These overweight packages can in turn lead to damage of the products within them. Warranty and RMA (Return to Manufacturer Authorization) Any item not under warranty that is returned for credit must be returned within 90 days in order for credit to be provided. When an RMA is issued, the product must be returned within 30 days to avoid a 20% restocking fee. When requesting an RMA for warranty repairs please provide the Serial Number of the Bingo Console to ensure the proper credit is applied to your account. We review credits and RMA s on a continual basis to ensure proper credits are issued and strive to make improvements whenever required. The Credit Department would like to thank everyone for their efforts in streamlining these processes.
VKGS LLC Video King - Corporate Headquarters 2717 North 118th Circle, Suite 210 Omaha, NE 68164 Toll Free: (800) 635-9912 Local: (402) 951-2970 Fax: (402) 951-2990 Video King - Manufacturing 115 North Del Rose Drive, Suite C San Bernardino, CA 92408 MONTHLY SPECIAL Special promotional pricing available for a limited time only! We have created a shelf clearing package that will help revitalize your Bingo Hall Equipment sales. We have paired a 300 EL Bingo Console with a 4000 Flashboard On Sale for the unbelievably low price of $4,048.00. This is a savings of over 12% off normal wholesale pricing. This awesome deal will only be available until the end of July. Toll Free: (800) 525-8380 Local: (909) 382-7350 Fax: (909) 382-7370 4000 Flashboard VIDEO KING GAMING & ENTERTAINMENT CANADA LIMITED Video King - Research & Development 1475 Chevrier Blvd. Suite 100 Winnipeg, MB R3T 1Y7 Local: (204) 452-0100 Fax: (204) 452-0600 Help Desk: (888) 246-4609 ORDER NOW PRICES IN EFFECT UNTIL JULY 31, 2005 300 EL Bingo Console Our sales team is waiting to hear from you. If you require any additional information, you can contact your Sales Representatives or any of our offices and all of your questions can be addressed. We look forward to servicing you in the future. EDITORS COMMENTS We hope you have enjoyed this inaugural issue of our newsletter BINGO BYTES. It was a lot of fun creating it and we want it to be an informational source for you. Our goal is to provide you with insights on our upcoming products and review the features of our current products. Future issues will include; New product reviews The Compliance Corner A You asked for it section A Featured Employee Please send all comments and suggestions to editor@vkge.com T H E E L E C T R O N I C B I N G O G A M E I N N O V A T O R S