SHELL S MBM PROGRESS AND PLAN

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Shell Chemicals Americas Inc SHELL S MBM PROGRESS AND PLAN John Greuel Shell Chemicals Americas Inc Calgary, Canada

DEFINITIONS & CAUTIONARY NOTE Reserves: Our use of the term reserves in this presentation means SEC proved oil and gas reserves. Resources: Our use of the term resources in this presentation includes quantities of oil and gas not yet classified as SEC proved oil and gas reserves. Resources are consistent with the Society of Petroleum Engineers 2P and 2C definitions. Organic: Our use of the term Organic includes SEC proved oil and gas reserves excluding changes resulting from acquisitions, divestments and year-average pricing impact. Resources plays: our use of the term resources plays refers to tight, shale and coal bed methane oil and gas acreage. The companies in which Royal Dutch Shell plc directly and indirectly owns investments are separate entities. In this presentation Shell, Shell group and Royal Dutch Shell are sometimes used for convenience where references are made to Royal Dutch Shell plc and its subsidiaries in general. Likewise, the words we, us and our are also used to refer to subsidiaries in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. Subsidiaries, Shell subsidiaries and Shell companies as used in this presentation refer to companies in which Royal Dutch Shell either directly or indirectly has control, by having either a majority of the voting rights or the right to exercise a controlling influence. The companies in which Shell has significant influence but not control are referred to as associated companies or associates and companies in which Shell has joint control are referred to as jointly controlled entities. In this presentation, associates and jointly controlled entities are also referred to as equity-accounted investments. The term Shell interest is used for convenience to indicate the direct and/or indirect ownership interest held by Shell in a venture, partnership or company, after exclusion of all third-party interest. This presentation contains forward-looking statements concerning the financial condition, results of operations and businesses of Royal Dutch Shell. All statements other than statements of historical fact are, or may be deemed to be, forward-looking statements. Forward-looking statements are statements of future expectations that are based on management s current expectations and assumptions and involve known and unknown risks and uncertainties that could cause actual results, performance or events to differ materially from those expressed or implied in these statements. Forward-looking statements include, among other things, statements concerning the potential exposure of Royal Dutch Shell to market risks and statements expressing management s expectations, beliefs, estimates, forecasts, projections and assumptions. These forward-looking statements are identified by their use of terms and phrases such as anticipate, believe, could, estimate, expect, intend, may, plan, objectives, outlook, probably, project, will, seek, target, risks, goals, should and similar terms and phrases. There are a number of factors that could affect the future operations of Royal Dutch Shell and could cause those results to differ materially from those expressed in the forwardlooking statements included in this presentation, including (without limitation): (a) price fluctuations in crude oil and natural gas; (b) changes in demand for Shell s products; (c) currency fluctuations; (d) drilling and production results; (e) reserves estimates; (f) loss of market share and industry competition; (g) environmental and physical risks; (h) risks associated with the identification of suitable potential acquisition properties and targets, and successful negotiation and completion of such transactions; (i) the risk of doing business in developing countries and countries subject to international sanctions; (j) legislative, fiscal and regulatory developments including potential litigation and regulatory measures as a result of climate changes; (k) economic and financial market conditions in various countries and regions; (l) political risks, including the risks of expropriation and renegotiation of the terms of contracts with governmental entities, delays or advancements in the approval of projects and delays in the reimbursement for shared costs; and (m) changes in trading conditions. All forward-looking statements contained in this presentation are expressly qualified in their entirety by the cautionary statements contained or referred to in this section. Readers should not place undue reliance on forward-looking statements. Additional factors that may affect future results are contained in Royal Dutch Shell s 20-F for the year ended 31 December, 2013 (available at www.shell.com/investor and www.sec.gov ). These factors also should be considered by the reader. Each forward-looking statement speaks only as of the date of this presentation, 01 October, 2014. Neither Royal Dutch Shell nor any of its subsidiaries undertake any obligation to publicly update or revise any forward-looking statement as a result of new information, future events or other information. In light of these risks, results could differ materially from those stated, implied or inferred from the forward-looking statements contained in this presentation. There can be no assurance that dividend payments will match or exceed those set out in this presentation in the future, or that they will be made at all. We use certain terms in this presentation, such as discovery potential, that the United States Securities and Exchange Commission (SEC) guidelines strictly prohibit us from including in filings with the SEC. U.S. Investors are urged to consider closely the disclosure in our Form 20-F, File No 1-32575, available on the SEC website www.sec.gov. You can also obtain this form from the SEC by calling 1-800-SEC-0330. Sjhell Chemicals Americas Inc 2014 Software Global Customer Conference October 2014 2

OVERVIEW Quick Background Where we are What we have learned What next 2014 Software Global Customer Conference October 2014 3

2014 Software Global Customer Conference October 2014 4

2014 Software Global Customer Conference October 2014 5

SHELL MBM IN DOWNSTREAM Nine applications in production over last 7 years Active in NA, Europe and FarEast Two completing in 2014 Three completing in 2015 Four planned for 2016 completion #Meter s Productio n Developme nt Small <300 3 0 3 Medium 300-600 3 2 1 Large >600 3 3 0 Planning 2014 Software Global Customer Conference October 2014 6

PROJECT LEARNINGS Subsequent projects are 25% faster European sites have different std temperatures Data users want CTM with zero offset Projects can pay for themselves in project phase Routinely validate calculated SG Tool is great, but people make it succeed 2014 Software Global Customer Conference October 2014 7

KPIS TO DRIVE CORRECT BEHAVIOR Percent Meters in Gross Error (GE) Maximum acceptable is 6% Level of Distributed Error Low objective function 2014 Software Global Customer Conference October 2014 8

GE KPI % OF METERS IN GROSS ERROR KPI MBM GE KPI Through Commission 30.0 25.0 20.0 15.0 10.0 Target Wave I Wave III 5.0 0.0 Week 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 2014 Software Global Customer Conference October 2014 9

ONGOING SUPPORT Model must be run each working day Investigate all balance changes Tool is great to find degradation Check Manual GE with Offset/Exp Error < 1 Find meters that should not be in GE. Establish if meter is problem or node is transient Does meter degradation support balance degradation Could unobserved movement explain problem Write MBM results to Historian Stay on top of long term trends Track refinery configuration changes Track MBM SG data verses Lab SG Data Amounts to ~1 hr/day for a 300 flow meter model 2014 Software Global Customer Conference October 2014 10

BENEFITS What does 1 M$ look like 1100 b/d throughput at 10 $/b for three months 10 MSCF/D at 6 $/KSCF for 5 months 300 b/d throughput at 10 $/b for a year 1000 b/d downgrade at 30 $/b for one month 500 b/d @ 1 $/b for 5.5 yrs not all big 2014 Software Global Customer Conference October 2014 11

WHAT NEXT - MBM IN UPSTREAM LNG in 2015 Stream, not component balancing Simple to begin, learn on one front Collaborate with SimSci to improve MBM for component balancing??? 2014 Software Global Customer Conference October 2014 12

CONCLUSIONS Shell has MBM operational at 9 sites, 5 in projects and 5 in planning All refineries should have MBM Tremendous amounts of information so KPIs are critical to drive correct behaviour and monitor the results Cost to implement is sometimes paid in project phase 0.20 FTE delivers multi-million dollars of benefits in support at some sites Shell believes we can leverage our advantage in LNG 2014 Software Global Customer Conference October 2014 13