Future National Area

Future National Area

Support Materials Check out coordinating materials @ www.tiffanynoeltaylor.com

Check out coordinating materials @ www.tiffanynoeltaylor.com Support Materials

Go for 100 No s Get 100 big, fat NO's!! Sounds crazy, but it was a huge mental shift for me! I struggled with getting on the phone to book parties because I was afraid to get a "no" but then got an idea to get to get my 100 no's!! When you re consistently hearing no it means you re hearing yes too! Make a list of customers/friends/family that you would like to invite to a meeting/event OR book a party/facial with Organize these people into A/B/C. "A" for people that you know will probably say yes! "B" for people you re not sure about and "C" for people on your chicken list! LOL! Have a booking script to use! Ask your director if you need help developing a script!

POWERSTART SCRIPT Hi Susie! This is Tiffany! Do you have a quick minute? I am working on a huge goal with Mary Kay to practice on 30 faces in 30 days and I thought of you! I would love to borrow your face to get your opinion of our product! Just for getting together with me to sample some products I will give you a $10 gift certificate to spend on some products you fall in love with! I do my appointments on some week nights and on the weekends what works best for you, a week night or weekend? (Book her by offering 2 options until you narrow it down to a date. For example What works best for you, Saturdays or Sundays, afternoons or evening, etc Once you have her on the date book, turn the facial into a party!) TURN THE FACIAL INTO A PARTY A fun thing about your appointment is that you can bring girlfriends! When you share your appointment with at least 2 or more friends over 18 you will receive a free gift and discounts on your products. Is there any reason why you wouldn t want to have a few girlfriends attend your appointment with you? INITIAL COACHING SCRIPT I will take care of all of the work for this appointment, so you don t have to worry about it; the only thing I need from you is a list of girlfriends you want to invite and I will take care of everything else. I ve got some cute invitations (ask if she wants to do email or postcards) I will send to your girlfriends so start thinking of the women you want to invite! You can earn more free product for having 4 friends over 18 attend your appointment to get 4 to show up you usually need to invite 15-20! Let s follow up in 24 hours to confirm, just to give you a chance to double check your schedule. Also, at that time I will get your guest list so I can start working on invitations. You will earn a free eye shadow of your choice for having your guest list ready in the next 48 hours! Would tomorrow evening be a good time for me to follow up with you? (Set a specific time.) Also check out my website at marykay.com/tntaylor99 to start creating your wish list!

REFERRAL SCRIPT SCENARIO A: You reach her by phone Introduction: Hey Julia, this is Becky with Mary Kay! You have absolutely no idea who I am but I'm actually a friend of Ashley! I'm her Mary Kay consultant and a few weeks ago we just got together and had a really great pampering session that was a lot of fun. During her session, she was able to give away a gift certificate and a free pampering session to a friend of hers that she thought would love it and she thought of you! If she has a positive response like "Oh great, how sweet of [my friend]": It is so much fun and it takes about one and a half hour. What typically works better for you, week nights or weekends? [no pauses, assume she is going to take advantage of this] If she says "what is this again???" Then repeat "Oh it's a really fun pampering session and Ashley was able to give it to you when she had her session. It's a makeover and a facial! It's tons of fun and you receive a gift certificate to spend on products! So, what works best for you.this day or that day? Let her choose a day and time, choose if you come to her or she comes to you. Once she's booked, here is how to book it into a group. A fun thing about your appointment is that you can bring girlfriends with you to your pampering session. You actually get a $10 gift card in addition to the one from Ashley for each friend over 18 up to 5, so you could potentially get up to $50 in free product just for having 5 or more friends with you. It's tons of fun that way. Is there any reason why you wouldn't want to share your session with some of your girlfriends? [typically she'll say "yes I can think of some people"!] I'm going to send you a confirmation email today. What I need to do is to confirm this within 24 hours. At that time I ll run through some questions about how you ll look so we can pick out some colors for your makeover. And I ll also get your list of girlfriends you want to bring with you to your appointment to get invitations ready. What s a good time to catch you tomorrow afternoon or evening? [set up a time to call her; this helps to know if the appt will hold] Confirming: After you send the follow up email (same day), she can either send you the names of her friends by email or you can get them when you call her back with the confirmation call (24 hours), so you can prepare for them as well! If it appears she can t think of enough people, you may want to offer a free item in exchange for names Tell you what, if you have your guest list when I call tomorrow I have this really cute mini-compact that I d love to give you. SCENARIO B: You reach her answering machine and leave a message, after the 3 rd attempt First message - answering machine: Hey Julia, this is Becky with Mary Kay! I know you have absolutely no idea who I am; I'm actually a friend of Ashley! I'm her Mary Kay consultant and a few weeks ago we just got together and had a really fun pampering session. During her session, she was able to give away a gift certificate and a free pampering session to a friend of hers that she thought would love it and she thought of you! So I was calling to tell you about that. Since I didn't reach you, you can call me at... But I tell you what: if you give me a call first then I'll give you a free lip gloss or lipstick of your choice along with your gift card. If I don't hear from you, I'll follow up with you in 2 days. I hope you have a great day and I look forward to connecting with you! [put her name and the person who referred her in your datebook to call back in 2 days]. If she doesn't call back, here is the follow up call in 2 days: Hey Julia, this is Becky with Mary Kay - hey I told you I'd call you back on Friday so that's why I'm calling. I know you are very busy and haven't have a chance to call me back and I totally understand, but if you do have a chance to call me back I'd really appreciate it because, I do have this gift from Ashley that I'd like to give you and I'd like to set up a time to get this to you! In case you lost it, here is my number again... I want you to know (say this sweetly) I'm not going to call you again because I'll feel like I'm bothering you and I definitely don't want to bother you, so you're going to have to call me back! Thanks so much and have a wonderful day! If she still doesn't call back... scratch her off the list... but some do call back after the second phone call.

This gives you tips on how to get new names, how to get new appointments let me know the successes you are having with what you are doing!! Remember, a booking a day keeps the Mary Kay blues away. You are amazing!! Successful people are willing to do more than the average person does. Just to give you a heads up I booked 11 new appointments in less than 2 hours while sitting at a coffee shop yesterday hanging out. I never picked up the phone. It seems like these texting words are really working, so I wanted to pass them along to see if anyone of you wants to beat my record? We can have a little contest for the good of our personal businesses Let me know your goal and we can compete this week!! The averages send out 10 texts: You ll get two people that say, Yes! When!? You get one person that say, No thanks! (I always respond, Okay! Thanks so much. Have a great day.) TEXTING Script You ll actually book one. The other one will like stop texting and disappear into text land. I m not sure where they go From your names of referrals you ve gotten at parties.or facials. You individually text each person. Mass texting DOES NOT WORK. If you are out of referrals, check our website for ideas on how to get more from Facebook, from guys, from girls and from anyone you know. Then during facials, get more names on the Fabulous Referral Sheet. I play the game while their satin lips mask dries and I tell them I have to do 100 makeovers this month and if they know anyone that would enjoy a free makeover, they can put their name and number and if I should text them once, circle text or if I should call them circle call. I only call or text them once so I won t be stalking your friends. First Text to Send to referral names: Sarah, Jessica Smith recommend to text u. I need to do 100 Free Makeovers with photos in Nov for a Mary Kay contest. Any interest in a free makeover? Michelle Then the next thing they usually say is Yes! When!? or Okay, tell me more, Then my second text that I send is: We can pick a one hour window that works best for you. And you get a fabulous makeover. I have Monday s, Saturdays and Friday s open. What s best for you? I find that when I give them three options, this immediately narrows it down for them and they will message back with one that works. If they say Mondays... Then my third text that I send is: Okay, would Monday, November 5th at 11am or 3pm work better for you? Then we may have several more texts, but the final text that seals everything is Can I get your email so I can send you a confirmation? Or is Facebook the best way to message you? I ll just need your email or Facebook name Once I have their email, I know we have set a date and it goes into my calendar! Yay! Then the confirmation email I send is Hi Amber! You are confirmed for Friday, February 19th from 7pm to 9pm. This time is reserved for you plus up to five friends for a before and after makeover with a photo to keep. Please let me know 48 hours in advance if you need to cancel. It is a full makeup lesson so everyone will get the same lesson at once, so it would take no longer if you brought friends along During the "Your Way To Beautiful Makeover" you can expect: Relaxing spa music, an age fighting facial products, foundation color matching, color application tips and we'll take a fun headshot. The most dramatic before to after makeover can win a $100 Shopping Spree at an event held in March. Mary Kay Land Address: 3540 Secor Road, Suite 215, Toledo, Ohio 43606- When you turn into the parking lot, I am the first bldg. out front, burgundy awning. In front of the hotel. Come upstairs to the second floor, I am the very last door on the right. You can come with or without makeup on. If you always use an eyelash curler, you are welcome to bring it, but it s not necessary if you don t use one. Thanks! Love and Lipstick TNT:)

REASONS TO COACH YOUR HOSTESS Helps us build a relationship with her Insures a more profitable party Increases likelihood the party will hold Helps her understand what and how to prepare She knows what your needs will be Keeps hostess excited about what she can earn 3 AREAS OF COACHING 1 Initial coaching when you give her the Hostess Packet Hostess Credits the Program you are using Look Book for outside orders Guest List and invites Sales Tickets for outside orders Maximize your Makeup Dollars Team Building information 2 Telephone coaching when you call to follow up on her guest list 3 Pre-Party coaching is that 30 minutes before when you talk about who is coming and what to do during party Share the Opportunity with EVERY Hostess!!! She already loves the products and has been a big part of inviting everyone to your party;)) Ask her, who is coming today who would be good at my job? Watch what I do today and if you feel like this is something YOU could try, well, promise you will ask me...

PRE-PROFILING SCRIPT PRE-PROFILING SCRIPT This script is key to having better guests attendance. They get to know you and learn more about what to expect at the party. Your real job here is to help them fall in love with YOU;)) And the idea of spending an hour or two with you. Calling Script: Hi,! My name is and you have no idea who I am, but I know your girlfriend and your name was on her invite list for the Pampering Party (or Girl s Night or Mary Kay party or Facial Party or Margaritas & Makeovers, etc.) we re doing on and I hope I ve caught you at a good time because I just wanted to introduce myself and ask you a few quick questions about your skin. Have you ever used MK skin care products before? What type of skin do you have...normal, dry, combination or oily? What is one thing you want to change about your skin? Do you have any skin allergies or sensitivities? What are you most excited about learning? We ll be doing a special Satin Hands treatment 10 minutes before the party starts at pm sharp! Then we ll be doing quick facials and basic makeovers! The party is going to be a blast and I m bringing some product to give away for free! Can t wait to meet you and feel free to bring some girlfriends with you! ***** Can t make it to party That s OK! Let me tell you what, we re actually offering the same pampering to those who can t make it. We ll just have to figure out a different date. What typically works best for you, week nights or weekends? ****** If you judge that she really wants to help but you just can t come up with a date. You know what? It sounds like we re just not going to be able to make this work for you but, we wanted to offer every woman who could come a $10 gift card with a complimentary facial. I am giving away $100 worth of those gift cards. But since right now is not going to work for you, is there anyone whom you'd like to give yours to? That way by giving yours to someone else, you ll still be helping with her party! ******

our Closing sheet Use this tray insert, printed on colored paper. PARTY CHICKS in DROPBOX. NEVER get out LOOK BOOKs, only give to New Party Hostesses at close.

Closing Sheet Use this half-sheet, print double-sided on cardstock. Resources Favorites on our website.

Start NOW! Have you printed your Focus Folder? Did you set your Power Hour in the next 48hrs? Call your Diva Director and set up pink boot camp training. visit www.tiffanynoeltaylor.com